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911 operators slam order to disconnect after processing callers waiting for ambulance service – CBC.ca

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The union representing 911 operators in B.C. is criticizing a procedural change in which operators will disconnect from callers that are waiting for ambulance service so dispatchers can take other police, fire and ambulance calls.

The largest 911 dispatch service in the province, E-Comm, announced Wednesday that people calling for an ambulance will be left on their own after they have been assessed by the initial dispatcher and are waiting to be transferred to an ambulance dispatcher— a wait it says averages 45 seconds under normal circumstances, but is taking “much longer” due to an increased demand for ambulance services. 

E-Comm said this new measure will free up dispatchers during that time to take new calls, particularly police and fire calls, which make up 70 per cent of all 911 calls.

E-Comm president and CEO Oliver Grüter-Andrew said it’s a temporary measure until more staff can be hired.

A news release from the Emergency Communications Professionals of B.C. (CUPE Local 8911) condemned the change, saying the wait for an ambulance dispatcher to pick up can be “many minutes long” and has been more than 20 minutes in some cases. 

The union said that because circumstances can change quickly in emergency situations, the protocol has always been for E-Comm operators to stay on the line until contact with the specialized dispatcher has been made.

“We are supposed to be there to be a lifeline and a support for callers in their time of need,” said Donald Grant, a longtime dispatcher and the president of CUPE Local 8911.

Grant said it is imperative the call-taker relay information to the dispatcher should the caller lose consciousness or become unable to respond while waiting. 

“People will call 911 maybe once or twice in their life and at that point, they need to have someone guiding them through that process. They have so many other stressors going on, they need to have someone on the line with them.”

Staffing issues

Health Minister Adrian Dix said this is a step E-Comm took to deal with a high increase in the volume of calls.

“When you call 911, you want a response quickly. This is the measure taken by the E-Comm side … to improve and move more quickly with the resources they have in place.” 

Dix said B.C. Emergency Health Services (BCEHS) has been hiring dispatchers and paramedics since the summer, a measure that was announced in response to B.C.’s deadly heat wave in June. 

“This is a very challenging time for B.C. emergency health services. There are more calls,” said Dix. 

An external review performed by PriceWaterhouseCoopers found E-Comm needed to add another 125 call-takers to the 153 currently employed in order to meet operational demand.

When being transferred to ambulance services, callers will now be advised that they are in the queue for an ambulance dispatcher and that their 911 call-taker needs to disconnect to answer other incoming calls. 

Grüter-Andrew said while the long-term solution is more funding and staffing, this measure is an immediate fix until more staff can be hired and trained. 

“It is meaningful to provide emotional support. We’ve always done it. We do it for a good reason. But when you’re faced with a tight-resource situation … you have to prioritize in the short term,” Grüter-Andrew said.

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Federal $500M bailout for Muskrat Falls power delays to keep N.S. rate hikes in check

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HALIFAX – Ottawa is negotiating a $500-million bailout for Nova Scotia’s privately owned electric utility, saying the money will be used to prevent a big spike in electricity rates.

Federal Natural Resources Minister Jonathan Wilkinson made the announcement today in Halifax, saying Nova Scotia Power Inc. needs the money to cover higher costs resulting from the delayed delivery of electricity from the Muskrat Falls hydroelectric plant in Labrador.

Wilkinson says that without the money, the subsidiary of Emera Inc. would have had to increase rates by 19 per cent over “the short term.”

Nova Scotia Power CEO Peter Gregg says the deal, once approved by the province’s energy regulator, will keep rate increases limited “to be around the rate of inflation,” as costs are spread over a number of years.

The utility helped pay for construction of an underwater transmission link between Newfoundland and Nova Scotia, but the Muskrat Falls project has not been consistent in delivering electricity over the past five years.

Those delays forced Nova Scotia Power to spend more on generating its own electricity.

This report by The Canadian Press was first published Sept. 16, 2024.

The Canadian Press. All rights reserved.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

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