adplus-dvertising
Connect with us

News

‘Unacceptable’: Trudeau gov. urged to crack down on airlines denying passengers compensation – Global News

Published

 on


With nearly 10,000 complaints filed by airline passengers since last July, critics are calling on the Trudeau government to crack down on major air carriers who are allegedly violating Canada’s air passenger protection laws.

“Airlines are finding creative ways to work around the rules to confuse people with the intent of not living up to their obligations,” NDP Transport critic Niki Ashton told Global News. “There shouldn’t be loopholes in terms of airlines being able to avoid compensating people financially.”

READ MORE: Air Canada customers say claims wrongly denied under new passenger rules

Nearly a dozen Air Canada passengers interviewed by Global News allege the airline is intentionally mis-referencing flights or misrepresenting the cause of flight delays in order to avoid paying compensation under the Air Passenger Protection Regulations (APPR) that came into effect in December.

Under the new laws, large airlines — like Air Canada, WestJet or Air Transat — must pay passengers between $400 and $1,000 when their flights are delayed by three hours or more for reasons within the airlines control. Smaller airlines, like Swoop or Flair, are required to pay anywhere from $125 to $500.

Story continues below advertisement

Airlines caught breaking the new regulations could face up to $25,000 in fines for each violation.






1:26
Air Canada passenger says her claims were wrongly denied under new passenger rules


Air Canada passenger says her claims were wrongly denied under new passenger rules

Ten passengers who spoke with Global News provided documents and correspondence with Air Canada that showed flights cancelled or delayed for staffing or scheduling issues, which are considered within an airline’s control and eligible for compensation under the new regulations.

All the claims, however, were initially rejected by Air Canada who claimed events outside of its control caused the flight disruptions.

Ottawa resident Carla Di Censo, whose Air Canada flight was cancelled over “crew constraints,” said she believes this is part of “a systemic strategy not to pay” passengers.

“It’s very clear to me that it’s an approach they’re using to avoid having to pay these claims out.”

Tweet This

Air Canada eventually paid her husband $1000, but Di Censo said her and her daughter’s claims are still outstanding.

Air Canada has said its policy is to “fully abide by the APPR.”

“We have put in place the necessary processes and procedures to ensure compliance and are dealing with customers directly,” Air Canada said in a statement. “We have no additional information to offer, but would point out for context that since the APPRs first took effect, we have transported more than 25 million customers.”

Story continues below advertisement

CAA calls the allegations ‘unacceptable’

Canadian Automobile Association spokesperson Kristine D’Arbelles said CAA expected some “kinks and bugs” as the new regulations kicked in, but called the alleged conduct of major airlines “unacceptable.”

“Telling someone one reason for [cancelling a flight] and then changing that reason later on is not the spirit of the airline passenger rights regime,” she said.

CAA is calling on the federal government to take greater enforcement action against airlines that are breaking the rules.

“The more they crack down on airlines that are not respecting the new regime, the faster airlines are going to start pulling up their socks.”

Tweet This

READ MORE: Changes to air passengers’ rights are now in effect. Here’s what you should know

Recent reports of passengers struggling to obtain compensation for flight disruptions also point to problems in the government’s new Air Passenger Protection Regulations (APPR), according to Ashton.

“The passenger bill of rights does not go far enough.”






1:53
Customers frustrated with Air Canada’s new reservation system


Customers frustrated with Air Canada’s new reservation system

Under the new rules airlines are allowed to cite maintenance issues as a cause for delays and cancellations that exempts them from providing compensation to passengers, Ashton noted.

Airlines do not owe compensation for flight disruptions caused by technical issues required for safety purposes and identified outside of scheduled maintenance.

Story continues below advertisement

“That is not the case in Europe,” Ashton said, noting that experts who testified before the House of Commons have indicated the European Union rules have resulted in airlines more promptly addressing mechanical problems.

Airline expert Seth Kaplan said airlines allegedly cancelling flights for one reason and then denying compensation for another reason is “clearly wrong.”

CAA, which was involved in the APPR consultation process, is calling on the federal government and the Canadian Transportation Agency to release more data about the growing number of complaints.

The CTA has said it’s received 9,757 air travel complaints since phase one of the APPR first came into effect on July 15, 2019, calling the number “unprecedented.”

“We need to see what is actually going on, what is the breadth of the issue, what kinds of complaints are out there,” D’Arbelles said. “In any new regime you’re going to see a lot of complaints … but the examples that we are seeing now are clear violations of the [APPR].”

Transport Minister Marc Garneau did not respond to questions about whether his office would be investigating but encouraged Canadians to report any complaints to the CTA.

“With respect to Air Canada or any other airline, the new passenger protection rules are there. At the moment this is a brand new set of regulations. It’s understandable in some cases there will be a different interpretation. I encourage Canadians who feel they did not get an adequate response where they feel there rights were not respected to go to the CTA.”

Story continues below advertisement

© 2020 Global News, a division of Corus Entertainment Inc.

Let’s block ads! (Why?)

728x90x4

Source link

News

Canucks winger Joshua to miss training camp following cancer diagnosis

Published

 on

Vancouver Canucks winger Dakota Joshua has announced he’ll miss the start of training camp following surgery for testicular cancer.

Joshua said in a statement posted to social media by the team Tuesday that he felt a lump on one of his testicles this summer and later had surgery to successfully remove the tumour.

The 28-year-old from Dearborn, Mich., said he plans on returning to play “as soon as possible” and is “working hard every day” to rejoin his teammates.

Joshua said the last several weeks have been “extremely challenging” and encouraged men to get checked regularly for testicular cancer.

The six-foot-three, 206-pound forward had a career-high 18 goals and 14 assists in 63 games for the Canucks last season and signed a new four-year, US$13-million deal with Vancouver at the end of June.

The Canucks are set to open their training camp in Penticton, B.C., on Thursday.

This report by The Canadian Press was first published Sept. 17, 2024.

The Canadian Press. All rights reserved.



Source link

Continue Reading

News

Toronto FC faces tough challenge as defending MLS champion Columbus comes to town

Published

 on

TORONTO – Coach John Herdman isn’t putting too much stock in the fact that Toronto FC, since losing 4-0 in Columbus on July 6, has posted a better league record than the defending MLS champion.

Toronto, which beat visiting Austin 2-1 on Saturday, has won four of six league outings (4-2-0) since that setback at Lower.com Field while the Crew are 3-2-2.

“I don’t put any credence (in that),” said Herdman. “I just look at their squad and I salivate.”

Its easy to see why.

Columbus provided a league-high five players to the MLS all-star game on its home field in July in defenders Rudy Camacho and Steven Moreira, midfielder/captain Darlington Nagbe and forwards Cucho Hernandez and Diego Rossi.

Herdman sees layers of talent behind those all-stars.

“You see the way that they’re able to almost carbon-copy players. One comes in, another goes out … and they feel like they have a very similar profile. So to be able to take (Christian) Ramirez out and then bring (Canadian forward Jacen) Russell-Rowe in as a power forward, you look and go ‘Whoa, that’s good to have.'”

Federico Bernardeschi was Toronto’s lone all-star.

Columbus (14-5-8) comes to BMO Field on Wednesday in third place in the Eastern Conference, five places and 14 points ahead of Toronto (11-15-3). A playoff position already clinched, the Crew are hoping to leapfrog Cincinnati into second spot.

Coach Wilfried Nancy is looking forward to matching wits against Herdman.

“John is going to cook (up) something,” the Frenchman said with a belly laugh. “I know John. When we played a game in (the) pre-season, it wasn’t a pre-season game. It was a real game. But this is John. That’s why I like him, because he’s intense all the time.”

“They’re going to try to go all-in. They’re going to try to press us, they’re going to try to match us,” he added. “They know exactly the way we want to play so we’ll have to be clever and creative also.”

Herdman, meanwhile, says TFC will have to play error-free football.

While the Crew have failed to score in their last two outings (a 4-0 loss to visiting Seattle and 0-0 draw at rival FC Cincinnati), Toronto is hurting in its backline.

Nicksoen Gomis and Henry Wingo both left the Austin game early with hamstring injuries with Herdman estimating that Gomis will be out three to four weeks and Wingo 10-12 days. Veteran Kevin Long missed the Austin game after tweaking his hamstring in training and will undergo a fitness test ahead of the game.

Shane O’Neill, meanwhile, is suspended for yellow-card accumulation.

“A tricky situation,” said Herdman.

The Crew are a formidable opponent.

Columbus is tied with Real Salt Lake for fifth in the league in averaging 1.93 goals a game. Only Inter Miami (2.32), Portland Timbers (2.00), Los Angeles Galaxy (1.97) and Colorado Rapids (1.96) score more.

And Columbus boasts the league’s stingiest defence, conceding 1.04 goals a game. In contrast, the Toronto defence is tied for 22nd at 1.76 goals a game.

Toronto has conceded 51 goals, 23 more than Columbus, which has collected more points (7-3-4, 25 points) on the road in league play this season than Toronto has at home (7-7-0, 21 points).

Columbus’ roster also includes Canadian wingback Mo Farsi, who scored in the July win over Toronto.

The Columbus game is the first of four in an 11-day stretch that will see TFC club visit Colorado on Saturday, Vancouver on Sept. 25 in the Canadian Championship final and Chicago on Sept. 28. Toronto will then close out the regular season at home to the New York Red Bulls on Oct. 2 and Inter Miami on Oct. 5.

If the playoffs were to start tomorrow, Toronto would face ninth-place D.C. United in a wild-card matchup with the winner advancing to take on the East’s top seed — currently Miami — in the best-of-three first round.

Herdman would like a different scenario, with his eyes set on overtaking seventh-place Charlotte, which has two points and a game in hand over Toronto. The seventh-place side takes on No. 2 — currently Cincinnati — in the first round.

“We’re looking up, not down at the moment,” said Herdman. “It’s a good motivation for the lads to see that next level on the table. And it has been raised. If we’re able to get to that point, it means you’re not headed down to Miami in the heat, which is a tough place to go.”

“We’ll take whatever comes,” he added. “But the critical part is to get into these playoffs. That’s the key mission at the moment.”

Toronto has not made the post-season since 2020 when, after finishing second overall in the Supporters’ Shield standings, it was upset by Nashville after extra time at the first hurdle.

Follow @NeilMDavidson on X platform, formerly known as Twitter

This report by The Canadian Press was first published Sept. 17, 2024

Note to readers: r



Source link

Continue Reading

News

Dolphins place Tua Tagovailoa on injured reserve after latest concussion

Published

 on

MIAMI GARDENS, Fla. (AP) — The Miami Dolphins placed Tua Tagovailoa on injured reserve Tuesday after the quarterback was diagnosed with his third concussion in two years.

Tagovailoa will be sidelined for at least four games. He will be eligible to return in Week 8 when the Dolphins host Arizona, but has to complete a series of tests and assessments required by the NFL’s concussion protocol before he can return to the field.

Tagovailoa was hurt last Thursday night when he collided with Buffalo defensive back Damar Hamlin. He ran for a first down and then initiated the contact by lowering his shoulder into Hamlin instead of sliding.

Players from both teams immediately motioned that Tagovailoa was hurt, and as he lay on the turf the quarterback exhibited some signs typically associated with a traumatic brain injury. He remained down on the field for a couple of minutes, got to his feet and walked to the sideline. The Dolphins diagnosed him with a concussion a few minutes later.

Coach Mike McDaniel has since cautioned against speculation on the quarterback’s future, stressing that he’s more focused on Tagovailoa getting healthy than what this latest concussion means for the team or for his career. Tagovailoa this week began the process of consulting neurologists about his health amid reports that he has no plans to retire.

Others around the NFL have offered their opinions on Tagovailoa’s future, including Raiders coach Antonio Pierce, who suggested he should retire.

“As far as Tua’s career is concerned, I think it’s an utmost priority of mine for Tua to speak on Tua’s career,” McDaniel said Monday. “Reports are reports. As far as I’m concerned, I’m just worried about the human being and where that’s at day to day. I’ll let Tua be the champion of his own career.”

McDaniel said Tagovailoa was at the team’s practice facility on Monday, greeting teammates and working with trainers.

“He’s doing good, man. Talked to him, he’s in good spirits,” receiver Jaylen Waddle said Monday. “(He’s) got the team in good spirits and everybody praying for him and hoping (for his) health.”

Head injuries have become a familiar, scary occurrence throughout Tagovailoa’s career.

In a September 2022 game against the Bills, he took a hit from linebacker Matt Milano, which caused him to slam to the ground. He appeared disoriented afterward and stumbled as he tried to get to his feet. He was cleared to return to that game and later said it was a back injury that caused the stumble. He was not diagnosed with a concussion.

Four days later, he got hit again during a Thursday night game at Cincinnati in which he was briefly knocked unconscious and was taken off the field on a stretcher. As he lay on the turf, his fingers appeared to display the “fencing response,” an involuntary motion typically associated with a brain injury. That time, he was placed in the concussion protocol.

The NFL and the players’ union made changes to the concussion protocol after those two incidents with Tagovailoa. Players who have problems with balance or stability are now prohibited from returning to a game.

Tagovailoa briefly considered retirement, but instead returned and studied ways to better protect himself on the field, including taking jiu-jitsu classes ahead of the 2023 season.

Tagovailoa has said he spoke to numerous neurologists who told him they did not believe he would be more susceptible to head injuries than any other player moving forward, nor would he be at a higher risk for chronic traumatic encephalopathy (CTE), the brain disease associated with repeated blows to the head. He was also diagnosed with a concussion while in college at Alabama.

With Tagovailoa sidelined, the Dolphins will go with backup Skylar Thompson when play at Seattle on Sunday. Miami also signed Tyler Huntley off the Ravens’ practice squad.

___

AP NFL:

The Canadian Press. All rights reserved.



Source link

Continue Reading

Trending