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Veterans affairs minister stands firm on record in face of anger, call to resign

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OTTAWA — Veterans Affairs Minister Lawrence MacAulay is standing firm in the face of anger and frustration at the Liberal government over ongoing delays, backlogs, and staff shortages and a call for his resignation.

In an exclusive interview with The Canadian Press, MacAulay said Ottawa is making progress on a number of fronts when it comes to providing better and faster support to veterans after years of complaints and criticism.

That includes hiring hundreds of temporary staff in recent years and awarding a new $570-million contract to an outside organization for the provision of rehabilitations services to ill and injured veterans across the country.

“We have Veterans Affairs up to where it should be,” MacAulay said. “And we want to continue to make sure it stays where it should be and to serve veterans in an appropriate manner.”

Yet many veterans remain deeply frustrated at ongoing delays, backlogs and staff shortages at Veterans Affairs Canada, which advocates say are adding pain and stress for thousands of former service members already struggling with injuries and illness.

The rehabilitation services contract has also angered the union representing Veterans Affairs employees, which is calling for MacAulay’s resignation.

MacAulay, who will represent the government during Friday’s Remembrance Day ceremony in Ottawa as Prime Minister Justin Trudeau flies to an international summit in Cambodia, said he has no intention of resigning.

“My job is to do my job,” he said. “And that’s what I’m going to do and continue to do it.”

The Liberal government has been criticized for years for not living up to its promises to ill and injured veterans. That includes its failure to bring back a lifelong disability pension awarded to those in the Second World War and Korea, but not Afghanistan.

More recently, veterans and others have complained about ongoing delays in the processing of disability claims, a longstanding shortage of case managers for those needing extra assistance and insufficient support for families and caregivers.

MacAulay has previously acknowledged that the government needs to do more to ensure veterans receive proper and timely support for illnesses and injuries sustained while in uniform, which he repeated this week.

Yet in the same breath, he cited several figures as evidence that the situation is improving. Those included a reduction in wait times for some types of disability claims and the hiring of hundreds of additional ⁠— mostly temporary ⁠— staff at Veterans Affairs.

“I hope they don’t question the progress,” he said. “You’re fully aware that there has been some substantial progress.”

MacAulay also blamed external factors for some of the department’s ongoing problems, including a surge in applications for disability benefits and deep staffing cuts under Stephen Harper’s Conservative government about a decade ago.

Meanwhile, he defended the contract with Partners in Canadian Veterans Rehabilitation Services, which came into effect this month despite fierce opposition and cries of alarm from the Union of Veterans Affairs Employees.

The government says the contract will help overworked case managers while ensuring veterans have access to a national network of 9,000 psychologists, physiotherapists, social workers and other help across the country.

The Liberals promised in 2015 that the average case manager would have no more than 25 veterans in their caseloads, as many struggled with 40 or more following the Conservative cuts.

The average today still sits closer to 35 when accounting for the dozens of case managers currently off on sick and stress leave, with some still having upwards of 40 or 50, according to the UVAE.

“On the contract itself, (the company) serves 14,000 veterans,” MacAulay said. “They have approximately 9,000 medical experts in place across the country to provide the service they need. I don’t think it would be very responsible to cancel that contract.”

Yet the UVAE alleges the contract will have the opposite effect by adding another layer of bureaucracy with which veterans will have to contend while dramatically changing the role of case managers.

The union has also blasted the department’s continued reliance on temporary staff to fix its problems. That issue has also been raised by auditor general Karen Hogan, who is calling for a long-term staffing and funding plan at Veterans Affairs.

The battle between the UVAE and MacAulay came to a head last month when the union wrote to Trudeau asking him to replace MacAulay because its members had lost faith in the minister.

Meanwhile, others are questioning MacAulay’s clout at the cabinet table and the Liberal government’s interest in veterans given their failure to fix many of the department’s longstanding problems.

“Whenever MacAulay speaks, it’s always the same thing: ‘We think this is the highest priority, we’re going to do everything we can,’” said Brian Forbes, executive director of the War Amps and head of the National Council of Veterans Associations, which represents 60 organizations.

“In our humble opinion, all of that is not enough. You’ve got to make systemic changes.”

Asked about the resignation call and his own record, MacAulay cited several more figures about the billions of dollars spent on veterans since the Liberals came to power as well as the recent purchase of land in France to save Juno Beach from development.

“People can assess whether I’m the proper minister or not,” he said. “I’m going to continue to do the job that I’m doing the best way I know how in order to make sure we serve veterans.”

This report by The Canadian Press was first published Nov. 10, 2022.

 

Lee Berthiaume, The Canadian Press

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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