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Indigo stores and website hit by ‘cybersecurity incident’

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Indigo Books & Music Inc. is dealing with what it calls a “cybersecurity incident” that has affected customer orders in-store and online.

It started at the Toronto-based retailer on Wednesday. As of Thursday evening, Indigo’s website was still offline.

“We are working with third-party experts to investigate and resolve the situation,” the company said in a message posted on its website.

“Our hope is to have our systems back online as soon as possible.”

Indigo says it can’t process electronic payments, accept gift cards or deal with returns. Physical stores are limited to processing sales with cash only.

The company hasn’t given much detail about what is going on, but David Masson, director of enterprise security at cybersecurity firm Darktrace, says the sheer length of the problem suggests it wasn’t an internal error, and rather an instance of ransomware, where hackers steal information, lock systems and demand a ransom to release them.

“Their point-of-sale system has gone down… and they’ve also said that they’re unable to take returns anymore, which kind of implies that they’re unable to bring stock back into the system.”

If “just a small part of an organization is going down, it’s probably not ransomware,” he said. “But if it’s more widespread, that’s kind of a hint that it might be.”

Ransomware “really does muck up your organization, and it’s not going to get fixed in a few hours,” he said.

Latest retail attack

If it is ransomware, it means the company has joined a growing list of Canadian retailers to have fallen victim just in the past few months.

Sobeys parent company Empire Co. Ltd. recently grappled with a security breach that shut down its pharmacy services and other in-store functions.

The cybersecurity event in early November left customers unable to fill prescriptions for four days, while other in-store functions like self-checkout machines, gift card use and the redemption of loyalty points were offline for about a week.

Empire said in December the incident is expected to cost $25 million after insurance recoveries.

Enza Alexander, vice-president with cybersecurity firm ISA, is shown outside holding a handrail on a set of stairs.
Enza Alexander is a vice-president with cybersecurity firm ISA. (ISA)

Enza Alexander, a vice-president at cybersecurity firm ISA, says that while she has no first-hand knowledge of what’s happening at Indigo, retailers are becoming popular targets for cybercriminals because of the rise of online shopping — and they’re more noticeable when they happen because they are in the public eye.

“Financial gains [are] how the cybercriminals are generating dollars to feed their endeavours,” she told CBC News.

While she says it’s too early to tell what’s happened at Indigo, her advice for consumers boils down to basic common sense.

“I’ve always advised people close to me ‘You’re one click away from making the wrong click,'” she said.

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Netflix’s subscriber growth slows as gains from password-sharing crackdown subside

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Netflix on Thursday reported that its subscriber growth slowed dramatically during the summer, a sign the huge gains from the video-streaming service’s crackdown on freeloading viewers is tapering off.

The 5.1 million subscribers that Netflix added during the July-September period represented a 42% decline from the total gained during the same time last year. Even so, the company’s revenue and profit rose at a faster pace than analysts had projected, according to FactSet Research.

Netflix ended September with 282.7 million worldwide subscribers — far more than any other streaming service.

The Los Gatos, California, company earned $2.36 billion, or $5.40 per share, a 41% increase from the same time last year. Revenue climbed 15% from a year ago to $9.82 billion. Netflix management predicted the company’s revenue will rise at the same 15% year-over-year pace during the October-December period, slightly than better than analysts have been expecting.

The strong financial performance in the past quarter coupled with the upbeat forecast eclipsed any worries about slowing subscriber growth. Netflix’s stock price surged nearly 4% in extended trading after the numbers came out, building upon a more than 40% increase in the company’s shares so far this year.

The past quarter’s subscriber gains were the lowest posted in any three-month period since the beginning of last year. That drop-off indicates Netflix is shifting to a new phase after reaping the benefits from a ban on the once-rampant practice of sharing account passwords that enabled an estimated 100 million people watch its popular service without paying for it.

The crackdown, triggered by a rare loss of subscribers coming out of the pandemic in 2022, helped Netflix add 57 million subscribers from June 2022 through this June — an average of more than 7 million per quarter, while many of its industry rivals have been struggling as households curbed their discretionary spending.

Netflix’s gains also were propelled by a low-priced version of its service that included commercials for the first time in its history. The company still is only getting a small fraction of its revenue from the 2-year-old advertising push, but Netflix is intensifying its focus on that segment of its business to help boost its profits.

In a letter to shareholder, Netflix reiterated previous cautionary notes about its expansion into advertising, though the low-priced option including commercials has become its fastest growing segment.

“We have much more work to do improving our offering for advertisers, which will be a priority over the next few years,” Netflix management wrote in the letter.

As part of its evolution, Netflix has been increasingly supplementing its lineup of scripted TV series and movies with live programming, such as a Labor Day spectacle featuring renowned glutton Joey Chestnut setting a world record for gorging on hot dogs in a showdown with his longtime nemesis Takeru Kobayashi.

Netflix will be trying to attract more viewer during the current quarter with a Nov. 15 fight pitting former heavyweight champion Mike Tyson against Jake Paul, a YouTube sensation turned boxer, and two National Football League games on Christmas Day.

The Canadian Press. All rights reserved.

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All Magic Spells (TM) : Top Converting Magic Spell eCommerce Store

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