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A subdued Black Friday at retailers amid COVID-19 pandemic as sales move online – CTV News

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Black Friday shoppers appear to have heeded public health warnings, with more online purchases and little crowding at stores across the country against a backdrop of rising COVID-19 cases.

Many brick-and-mortar stores were deserted compared with the usual crowds and fanfare of the one-day sales bonanza that traditionally launches the holiday shopping season.

Some stores and malls had lineups, but most remained under capacity limits throughout the day.

Discounted big ticket items at big-box stores – often among the first products to sell out on Black Friday – were still well-stocked in many locations halfway through the day.

It’s a sign that staggered Black Friday promotions, which many retailers began rolling out as early as October, as well as the push to offer more sales online, has helped curb in-store shopping.

Retail analysts said they expected most of this year’s Black Friday purchases to be online.

Ottawa tech-firm Shopify Inc. said online Black Friday sales were “off to a historic start” early in the day, with merchants that use the company’s platform breaking last year’s peak sales-per-minute record in the first three minutes at 12:03 a.m. Friday morning.

Still, some consumers across the country opted to shop in brick-and-mortar stores.

In Halifax, Daniel Smith said he decided to check out the sales at a local Walmart and was surprised to find no lineup outside and very few people in the aisles.

“I can’t believe there aren’t more people here, it’s reassuring,” he said, though he added that the retail event is usually “tame” compared to the United States.

Smith’s shopping cart was filled with toys, like L.O.L. Surprise balls and a unicorn slime milkshake kit.

“It’s a good time to get Christmas presents,” he said. “There were some good deals and I’ve got a bunch of nieces and nephews to buy for.”

Also in Halifax, a Best Buy worker described the day as “pretty chill,” while a Canadian Tire clerk said the store was busier on Thursday – when the chain’s weeklong sale started.

Retailers in the city, which has been the site of a recent COVID-19 outbreak, are under occupancy restrictions of 25 per cent normal capacity. Stores in the Halifax Shopping Centre posted limits in their shop windows, many of which could allow fewer than 10 people inside at a time.

The East Coast’s more muted Black Friday was mirrored across much of the country.

In Montreal, the city’s popular downtown shopping district along Ste-Catherine Street and the Eaton Centre mall appeared subdued.

Still, a few stores offering steep discounts attracted larger crowds. A line up at shoe store Centrall Montreal stretched around the corner, with customers eager to get deals on shoes like Nike Jordan 1s and Yeezys.

David Gorelik, who said he waited outside the store overnight, showed off a pair of shoes he bought for $5 that normally sell for between $180 and $200.

He said it was worth the wait, adding that it’s not just the good deals but a “fun experience.”

Montreal, like all of Quebec’s major cities, is a “red zone” – the highest level of Quebec’s COVID-19 alert systems. Red zone restrictions have forced bars, restaurant dining rooms, gyms, museums and cinemas to close and private gatherings are banned. However, retail stores remain open.

Meanwhile, one Toronto-area mall was no busier than a typical pre-pandemic weekend.

Only the public health protocols differentiated the scene at Mapleview Shopping Centre in Burlington, Ont., from a usual day.

Staff were stationed at each entrance to the building and at central elevators, making sure shoppers kept a safe distance.

Only a few shops – generally the ones advertising storewide promotions without the usual “up to” and “almost everything” caveats – saw customers lining up to enter.

Connie Johnson, a local resident toting a single shopping bag from the women’s clothing store Laura, said she hit the stores early in a bid to beat crowds.

“I’m always concerned about going somewhere, with the virus, but you have to go out and do some things, and I do go to the grocery store and the drugstore, and today I figured I’d go and take a chance,” she said from behind her reusable mask.

Burlington – part of Halton Region and roughly 50 kilometres west of Toronto – is in the red or “control” zone of Ontario’s pandemic plan, with the strictest public health measures short of a lockdown.

However, while Mapleview Shopping Centre was relatively slow, regional outlet mall Vaughan Mills reportedly had long lineups to get inside.

Meanwhile, parts of Western Canada also saw some shoppers out and about, but fewer than in previous years.

Ten minutes before a Best Buy store in northwest Calgary was set to open, there was nobody in line.

When the store opened, about 25 customers, socially distanced, were lined up waiting to get in. A sign on the door announced a limit of 164 customers and a digital check-in where people would be texted when there was space for them to shop.

“It’s a smaller crowd than I was expecting,” said Dean Rawley, who was planning to use a gift card to take advantage of the Black Friday deals.

After a record surge in COVID-19 cases this week, Alberta put in place stricter public health measures including limiting occupancy in retail businesses to 25 per cent capacity.

Rawley said he wasn’t concerned about venturing out.

“Not particularly. I’m not too worried about it,” he said. “If something happens. It happens.”

In Manitoba, the province urged people to stay home and shop online, saying that provincial workers will be “out in full force on Black Friday” ensuring public health orders are adhered to.

On the West Coast, streets in Vancouver’s downtown core lined with major retailers and department stores were largely empty Friday.

A few shoppers trickled in and out of stores decked out with Black Friday sale signs, a far cry for an area that’s often bustling during the holiday season.

Retail analysts say the bulk of today’s purchases will probably be online.

Eric Morris, head of retail at Google Canada, said e-commerce in Canada has doubled during the pandemic.

He said given ongoing lockdowns and in-store capacity limits, online sales are expected to be strong today and remain heightened over the holiday shopping season.

Black Friday, which started as a post-Thanksgiving sale in the United States, has gained in popularity in Canada in recent years.

It has also become an increasingly important sales event for retailers, along with Cyber Monday, overshadowing Boxing Day.

Robin Sahota, managing director and Canadian retail lead for professional services firm Accenture, said retailers might be saving some special discounts for Cyber Monday.

“It’s going to be a day where retailers look to add some sweeteners to entice consumers, particularly with the pull forward of Black Friday,” he said. “I think folks will be seeking out something special on Cyber Monday.”

– With files from Nicole Thompson in Burlington, Jacob Serebrin in Montreal and Bill Graveland in Calgary.

This report by The Canadian Press was first published Nov. 27, 2020.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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