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‘A threat to Canada because I couldn’t use an app’: Winnipegger forced to quarantine – Global News

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A Winnipeg woman says she was forced to quarantine after returning to Canada from a U.S. vacation despite having two vaccines and a booster, a negative PCR test, and all of her paperwork.

Debi Ellement was returning from a trip to Arizona with her husband Mark earlier this month, and expected a smooth crossing at the border, but an issue with her ArriveCAN app caused unexpected problems.

“I had uploaded our passports and our vaccination data to the app before I left town, and I took copies of our vaccination reports with us, because I’d heard there were issues,” she told Global News.

“I got my husband’s arrival information in, and he got his QR code … and I realized it didn’t take mine. I couldn’t get my information in the app.”






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Travel expected to pick up after Canada eases border measures


Travel expected to pick up after Canada eases border measures – Feb 15, 2022

Ellement said there were no relevant ‘help’ options on the ArriveCAN app to navigate the problem, but since she had all of the necessary documents in physical form, she wasn’t expecting an issue.

“When I got to the border, the border guard took our passports and he took our negative test information, and he looked at Mark’s QR code and said, ‘Where’s yours?’”

He gave her the choice to go back to the States or face 14 days quarantine in Canada.

“I was quite stunned. I have everything I need to cross the border. I’ve got my vaxx papers in my hand.”

According to Ellement, the officer refused to help her with the app, and when she asked if there was someone else in the border office who could help, he gave her the same answer.

“This guy told me I was a threat to Canada because I couldn’t use an app.”


Debi and Mark Ellement on vacation in Arizona.


Submitted / Debi Ellement

Although Ellement’s two-week quarantine ended Friday, she says she’s concerned other Canadians will encounter the same difficulties when it comes to relying on the app.

“I’m disheartened, I’m disillusioned, frustrated … there was nobody to appeal to. I did all the things they said to do, I did the tests. They were all negative. And there was just no recourse. This is just not right.

“Maybe I’m the one who caused the problem. I don’t know, but it’s a computer app. I’m a Canadian citizen, with all of the requirements to enter my country.

“I asked that young man to help, and that was a big fat no… I say scrap the app. It’s stupid. You’re not keeping Canada safe from people who can’t use a computer.”

Ellement said she was able to handle the quarantine, although she was frustrated to be stuck in the house for two weeks unnecessarily. Her husband, who she spent the entire trip with, and had the same test results, wasn’t under the same restrictions.

“I’ve been kind of up and down, feeling very futile on occasion. It’s Winnipeg, it’s winter, but it’s been very difficult knowing I can’t go out of the house. I couldn’t see my granddaughter and that’s a big one for me.

“I want the people who are coming home to be able to come home without quarantining because they couldn’t do the computer app,” she said. “If they meet all the requirements to come to Canada, what are we doing?

Read more:

Looking to escape the Winnipeg cold? It might be tough finding a direct flight

A spokesperson for the Canada Border Services Agency told Global News that border officers have some options to help Canadians traveling by land to use the app.

“They can help land travelers comply with the requirement to submit their information digitally by allowing the traveller to return to the U.S. to take the time to complete the ArriveCAN form and re-enter Canada after submitting it,” the spokesperson said.

“Also, where operations make it possible to do so, they can allow the traveler to complete their ArriveCAN submission upon arrival at ports of entry.”

The federal government requires all Canadian travelers use the ArriveCAN app, with very limited exceptions.

Information can be provided verbally at the border or completing a paper form if you’re a person with accessibility needs who can’t access the app or there’s no Internet access on a country-level in the location you’re travelling from.

Special exceptions also apply to refugees and asylum seekers.

For those Canadians who don’t have access a smartphone or the app, there’s an alternate option. A lesser-known web version of ArriveCAN exists and can be accessed on desktop computers, laptops, tablets, etc.

Global News has reached out to the federal public safety minister for comment.






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Travel expected to pick up after Canada eases border measures


Travel expected to pick up after Canada eases border measures – Feb 15, 2022

© 2022 Global News, a division of Corus Entertainment Inc.

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Frozen waffles from Whole Foods join Canadian recall list over listeria concerns

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OTTAWA – Whole Foods Market is joining the growing list of brands whose frozen waffles have been recalled in Canada this week because of possible listeria contamination.

The Canadian Food Inspection Agency says the newest recall spans the Amazon-owned grocer’s organic homestyle and blueberry waffles sold under the 365 Whole Foods Market label.

The agency says the waffles recalled by Horizon Distributors Ltd. were sold in British Columbia, but may have also made their way to other provinces and territories.

It adds there have been no reported illnesses associated with the waffles, but the agency is conducting a food safety investigation, which it says may lead to the recall of other products.

Dozens of frozen waffles from brands like Compliments, Great Value, Duncan Hines and No Name were recalled earlier in the week over similar listeria concerns.

Food contaminated with Listeria monocytogenes may not look or smell spoiled but can cause vomiting, nausea, persistent fever, muscle aches, severe headache and neck stiffness.

This report by The Canadian Press was first published Oct. 26, 2024.

The Canadian Press. All rights reserved.



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People with disabilities ask feds to restore ‘hope’ and raise benefit amount

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TORONTO – Heather Thompson would love to work.

The 26-year-old dreams of going back to university to study politics and environmental science, and ultimately pursue a career to “try and make things better” in society.

“I’m not the person I want to be yet and I want to be able to achieve certain goals and be a well-rounded, well developed person. But I’m prevented from doing that because I live in legislated poverty,” they said.

Thompson is one of 600,000 working-age Canadians with disabilities that the federal government said it would help lift out of poverty with the Canada Disability Benefit, which takes effect next July. The program is meant as a top-up to existing provincial and territorial income supports.

“We had huge expectations and we had all this hope, like finally we can escape poverty,” Thompson said.

But after last spring’s federal budget revealed that the maximum people will receive per month is $200, the hopes of people like Thompson were dashed. Now, advocates are asking the federal government to reconsider the amount in the months before the benefit rolls out.

Thompson, who uses they/them pronouns, has worked at Tim Horton’s, Staples and a call centre, but said their physical and mental disabilities — including osteoarthritis, which “heavily impacts” their mobility, along with clinical depression and generalized anxiety disorder — have forced them to leave.

They look for jobs, but many require the ability to lift or stand for long periods, which they can’t do. So Thompson lives on $1,449 a month from the Ontario Disability Support Program (ODSP) and shares a house with three roommates in Kingston, Ont., along with Thompson’s 12-year-old emotional support cat, Captain Kirk.

Thompson went to university in 2017, but their mental health issues flared and they had to leave after a semester. Seven years later, they’re still trying to pay that student loan back.

When Bill C-22, which mandated the creation of a Canada Disability Benefit, was passed into law last year, Thompson was “so excited.”

A news release issued by the federal government on June 22, 2023 called the legislation “groundbreaking,” saying the disability benefit would “supplement existing federal and provincial/territorial disability supports, and will help lift working-age persons with disabilities out of poverty.”

It said the benefit would be part of the government’s “disability inclusion action plan” that would “address longstanding inequities that have led to the financial insecurity and exclusion” experienced by people with disabilities.

The government simply hasn’t lived up to its promise, said Amanda MacKenzie, national director of external affairs for March of Dimes Canada, one of the organizations that supported the creation of the benefit.

Now that a public consultation period on the benefit ended last month, she is hoping the government will reconsider and increase the benefit amount in its next budget.

”These are people that are living well under the $30,000 a year mark, for the most part,” MacKenzie said.

“These are the people that you hear about all the time that are saying, ‘I can only have two or one meal a day. I can only afford to take my medication every other day … I can’t support my kids. I can’t help my family. I can’t do anything because you know, I can barely pay my rent,'” she said.

March of Dimes Canada and many people with disabilities all participated in early government consultations about how the federal benefit could be effective in topping up provincial disability support programs to provide a livable income.

”Who were they listening to?” asked Thomas Cheesman, a 43-year-old in Grande Prairie, Alta., receiving provincial disability benefits due to a rare disorder that causes his bones to break down.

“Not one single disabled person would say that this is an adequate program,” he said.

Cheesman was born with Hajdu-Cheney Syndrome and knew he wouldn’t be able to work as long as most people, but managed to work as a chef until he was 39.

At that point, his physical symptoms became so debilitating he had to stop.

“It was just too dangerous between either taking medications to handle pain and being distracted from that, or not being able to function because of the pain,” he said.

Cheesman and his wife, who works as a supervisor at Costco, have three children. Before the Canada Disability Benefit became law, he “did a lot of math” and calculated it would need to total almost $1,000 a month for his family “to have a life outside of poverty.”

In an emailed response to The Canadian Press, the office of Kamal Khera, minister of diversity, inclusion and persons with disabilities, said it was making a $6.1-billion investment “to improve the financial security of over 600,000 persons with disabilities.”

“This is a historic initial investment … and is intended to supplement, not replace, existing provincial and territorial income support measures,” said Khera’s press secretary, Waleed Saleem.

“We also aspire to see the combined amount of federal and provincial or territorial income supports for persons with disabilities grow to the level of Old Age Security (OAS) and the Guaranteed Income Supplement (GIS), to fundamentally address the rates of poverty experienced by persons with disabilities.”

That would mean people with disabilities would get a total monthly income equal to what low-income seniors get from the federal government.

MacKenzie said the lack of adequate financial support for people with disabilities is “not OK,” noting that the money they spend goes back into the economy.

“We tell people with disabilities that what they deserve and what we can afford to give them in society is an existence. It’s not a life,” she said.

For Thompson, that’s “a really hard pill for me to swallow.”

”A lot of people don’t see us as human. They see us as a drain on society,” they said.

”We’re worth investing in.”

This report by The Canadian Press was first published Oct. 26, 2024.

Canadian Press health coverage receives support through a partnership with the Canadian Medical Association. CP is solely responsible for this content.



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Quebec Liberals call to investigate closures of French-language classes for newcomers

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MONTREAL – The Quebec Liberal Party has called for the French language commissioner to investigate the cancelling of some French-language training courses for newcomers to the province.

Citing an “ongoing series of closures of francization programs,” the Opposition party announced Saturday morning in a news release that its critics for the French language and French classes, André Albert Morin and Madwa-Nika Cadet, sent a letter to the Commissioner of the French Language.

The letter asks commissioner Benoît Dubreuil to “investigate to ensure that the right to French language learning services, included in the Charter of the French Language, is respected,” the release said.

The Liberals are blaming the Coalition Avenir Québec government’s budgetary decisions, which it says, “jeopardize the possibility for immigrants to become French speakers within a time frame that would facilitate their integration into the job market and into Quebec society.”

In several interviews this week, Quebec’s Immigration Minister Jean-François Roberge blamed school service centres for the closures, saying his government has actually increased budgets for French-language courses.

However, media reports this week described education centres forced to cut back on programming because of budget constraints imposed on them by the province, which have also resulted in teachers losing their jobs.

“These cuts have led, in recent weeks, to the cancellation of French courses, particularly in the regions of Abitibi-Témiscamingue, the Capitale-Nationale, Estrie, Laval , the Laurentides, Mauricie and Montreal,” the release said.

Aside from cancellations, the Liberals say average wait times for full-time French study has recently doubled to four months while people who are enrolled are sometimes forced to travel hundreds of kilometres to attend class.

“There is an impression of disorder that suggests the government is unable to meet its obligations under the Charter of the French Language,” the letter sent to the Commissioner late Friday stated.

The closures come at a time of increased demand for the classes, with Quebec currently hosting around 600,000 temporary immigrants. Quebec has repeatedly asked the federal government for more power and funds to deal with the surge in newcomers, but the CAQ leadership has also come under fire from Ottawa.

Federal Public Services and Procurement Minister Jean-Yves Duclos said Friday that the $750 million the federal government is spending to help the province with newcomers is not being fully used.

“We absolutely must invest the necessary sums in francization,” said Duclos. “If we want new arrivals to be able to reach their full potential, we have to offer them appropriate services.”

Cadet told The Canadian Press in an interview the government is clearly struggling to provide the right to learn French.

“So in our opinion, the commissioner should have the mandate to investigate this, and that’s why we wrote him this letter,” Cadet said, but would not say whether her party would increase French-language budgets.

Last February, Dubreuil stated it would cost between $10.6 and $12.9 billion for all temporary immigrants to complete intermediate-level training in French.

Cadet responded by saying, “I don’t think we’re in that type of scenario. I think there’s a way to better deploy the offer and make sure there are no service breakdowns.”

–With files from La Presse Canadienne

This report by The Canadian Press was first published Oct. 26, 2024.

The Canadian Press. All rights reserved.



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