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AI ramps up April Fools risks – CTV News

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Rebranding as “Voltswagen.” Shutting down Trader Joe’s. Emailing confirmation of a $750 food delivery.

The range of April Fools’ Day marketing pranks gone awry is as varied as their reception. Met with everything from smiles and social media shares to confusion, derision or even fury and falling stocks, the puckish promotional tactic represents a risk that can endear customers to a brand as swiftly as it can sour them on it.

“One person’s humour is another person’s offense,” said Vivek Astvansh, a marketing professor at McGill University.

As April 1 approaches, consumers would be wise to extend even more skepticism, with experts saying artificial intelligence ramps up the potential for high-tech promotional ploys. Whether through generative text-to-video tools that conjure rich scenes from dashed-off instructions or chatbots that serve up endless ad ideas on command, AI raises new questions of authenticity and could make distinguishing between jokes, facts and deepfakes even harder.

“In the next few days, we will see many ads that were motivated by GPT-4 or other generative AI tools,” Astvansh said in reference to the most current version of OpenAI’s popular ChatGPT program.

Even before the AI breakthroughs of the past 16 months — OpenAI launched ChatGPT in November 2022 — the technology’s power to transcend human capacity has played a role in corporate hijinks.

On April 1, 2019, Google announced it had figured out how to communicate with tulips in their own language, “Tulipish.” It offered translation between the perennial’s petals and dozens of human dialects, citing “great advancements in artificial intelligence.” The video closed off by noting that Google Tulip would only be available that day, leaving few in doubt about the joke.

But past misunderstandings suggest future ones could await, augmented by AI’s abilities.

In the lead-up to April 1, 2021, Volkswagen AG put out a news release stating its American division would change its name to “Voltswagen.” Several news outlets reported the statement, despite some doubts about its authenticity. The confusion that greeted the announcement grew further when the company told reporters who asked if it was an April Fools’ gag that the auto giant was dead serious — only to admit the stunt hours later.

The joke fell flat as an old tire in the wake of Volkswagen’s “diesel dupe” scandal several years earlier, when U.S. authorities found the company had installed software on more than half a million cars that enabled them to cheat on diesel emissions tests.

Other April Fools’ Day ruses that backfired include when Yahoo News falsely reported in 2016 that Trader Joe’s would close all of its 457 stores in less than a year, and when British online food delivery company Deliveroo sent its customers fake confirmation emails in 2021 for orders of $750, causing thousands to think their accounts had been hacked.

Now, the ready accessibility and low user cost of many AI tools opens the door to more companies deploying the technology — including for April Fools’ fun that might go sideways.

“GPT-4 can instantly create multiple advertising campaigns’ content, which could be video or which could be still images. And then within a very short period of time and with very little spending or investment, the internal advertising team or marketing team can sift through the outputs that GPT-4 would have generated,” Astvansh said. All that remains is to select one, tweak it with edits and post it.

To guard against deception, Astvansh said disclosure of both methods and intentions will be key, especially on April 1.

“I hope they declare or they give some information in their content that the seed idea or the seed content was created by a generative AI tool,” he said.

Digital watermarking — embedding a pattern into AI-generated content to help users distinguish real images from fake ones and identify who owns them — is one such disclosure method.

“It’s basically making sure that the images or the videos that are being produced by these platforms are tagged in a way that when they then show up on the internet, labels are being attached to them so … users know what they’re seeing is AI,” said Sam Andrey, managing director of the Dais, a public policy think tank at Toronto Metropolitan University.

The technology’s potential for trickery is already well-established. Witness the scams that use a loved one’s voice to convince their partner to transfer money to fraudsters, or recent robocalls that impersonate prominent political figures. Combine those with sophisticated images or digitally generated characters and the result is a potential for deception on a vast scale, including from corporate actors.

“Even just a year ago it was more cartoonish,” Andrey said of AI-created graphics.

“If it’s generating innocuous, normal media and it’s lowering production costs, that’s less worrisome,” — for example, if AI had been applied to Tim Hortons’ square-shaped Timbits, Ikea Canada’s meatball vending machines or Jeep Canada’s all-flannel interior “keeping you as cozy as a lumberjack in the Canadian wilderness.” All were April Fools’ Day pranks last year.

“But we should not be using AI to deceive people,” Andrey said.

This report by The Canadian Press was first published March 30, 2024.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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