Air Canada CEO says he's lived in Montreal 'without speaking French' for 14 years - CBC.ca | Canada News Media
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Air Canada CEO says he's lived in Montreal 'without speaking French' for 14 years – CBC.ca

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When Air Canada CEO Michael Rousseau was asked in French on Wednesday how he managed to live in Quebec’s largest city for 14 years without speaking the language, he paused and requested the question be posed in English. 

In a 26-minute speech at the Palais des congrès in Montreal moments before, Rousseau only spoke French for about 20 seconds. While his understanding of the language is “fair,” he said, he struggles to speak it.

That prompted swift criticism from federal and provincial politicians and several Quebec commentators.

Many pointed out that Air Canada is subject to the Official Languages Act and must therefore serve customers in English and French, depending on the customer’s preference. 

Montreal’s Chamber of Commerce had invited Rousseau to speak about Air Canada’s recovery after the pandemic. It was his first major speech since he was appointed CEO of the company, which used to be a Crown corporation, in February. He had held various roles in the company’s executive suite since 2007. 

After the speech, Rousseau was asked in French by a journalist for Quebec TV news channel LCN how he’s managed to live in Montreal for so long despite speaking little French.

Rousseau paused and said: “Can you redo that in English? Because I want to make sure I understand your question before I respond to it.”

The journalist, Pierre-Olivier Zappa, said he’d rather Rousseau’s press attaché translate the question to him. The attaché replied that Rousseau had addressed it in his speech. 

Eventually, Zappa asked the question in English, saying, “How can you live in Montreal without speaking French? Is it easy?”

Rousseau paused again. 

“I’ve been able to live in Montreal without speaking French, and I think that’s a testament to the city of Montreal,” Rousseau said. 

He was also asked why he had not learned French, responding: “If you look at my work schedule, you’d understand why.”

Politicians condemn Rousseau, Air Canada

Michel Leblanc, the president of the Chamber of Commerce, said he was disappointed that Rousseau’s speech contained very little French, “and that the CEO of Air Canada did not publicly declare that his intention was to learn French.”

Raymond Théberge, Canada’s Commissioner of Official Languages, said he hopes Rousseau will make a commitment to do so. 

“Like any CEO of a company subject to the Official Languages Act, [Rousseau] should be able to communicate in the official languages,” Théberge said in an interview with Radio-Canada. 

Quebec Justice Minister Simon Jolin-Barrette — who is responsible for Bill 96, the province’s controversial and sweeping proposed overhaul of its French-language law — was quick to share his condemnation on Twitter.

“The big boss of Air Canada expresses everything we rejected decades ago: contempt for our language and our culture at home in Quebec,” Jolin-Barrette wrote in French. 

“These words are unworthy of the role he occupies.”

The federal Minister of Official Languages Ginette Petitpas Taylor also criticized Rousseau, stating on Twitter that, “Air Canada offers an important service to Canadians. It must do so in both official languages — and its leaders must be an example.”

Quebec Liberal Party Leader Dominique Anglade also reacted, calling Rousseau’s comments “appalling and disrespectful” and stating that “Air Canada frankly does not understand the impact of its decisions,” to appoint a CEO who does not speak adequate French. 

The Fédération des communautés francophones et acadienne du Canada, an organization representing Canadian francophone and Acadian communities, has asked Rousseau to apologize. 

“He must apologize for his insensitive attitude and his lack of respect for francophones,” said the federation’s president, Liane Roy.

“If the Commissioner of Official Languages had the power to issue orders and impose penalties … maybe it would be taken more seriously,” Roy added.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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