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Air Canada seat selection fee paused temporarily

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Air Canada has temporarily walked back its decision to charge a new seat selection fee for travellers booked on the lowest fares.

Under the old policy, customers with fares that didn’t offer free seat selection prior to check-in would be randomly assigned a seat at the time of check-in, with the option to change that seat to another available seat for free.

However, some Air Canada customers received notices earlier this month stating the airline would soon charge passengers with standard or basic fares to change their automatically assigned seats during check-in.

A Facebook account belonging to Ontario-based travel agent Kerry Berlinquette shared an image of a notice she received on April 18.

“We’re introducing a new seating assignment process for Standard or Basic Fares,” the notice reads.

“When customers enter the check-in flow, our system will automatically assign a seat free of charge for those who have not purchased a seat in advance … If they wish to change their automatically assigned seat, they can easily do so for a fee.”

The notice, which stated the change would take effect April 24, triggered a wave of complaints by angry consumers on Facebook, X and Reddit.

“That stinks. It was bad enough you had to fight for a seat 24 hours before flight. Just another money grabber,” one Facebook user wrote in a comment on Berlinquette’s post.

“It’s frustrating when traditional airlines behave like budget airlines,” a Reddit user wrote on April 24. “They have eliminated free checked baggage and now they have also removed the option of selecting seats for free during check-in. What will be next?”

Following some of the backlash, Air Canada issued a statement to airline industry news website Pax News clarifying the policy change.

“What has changed, and is consistent with our branded fares, is that after seats are assigned at check-in for no fee, customers who now wish to change to a different seat from the one we assigned them will have to pay the same fee they would have paid prior to check-in,” the airline wrote to Pax News, which reported the airline would continue to assign seats to ensure families on the same booking are seated together for no fee, as per Canada’s Air Passenger Protection Regulations.

“This is the practice at other airlines, including some in Canada.”

However, by April 26, Air Canada had paused the new fee. The flag carrier would not confirm whether consumer backlash had influenced the decision and declined to answer questions by CTVNews.ca about why it had introduced the fee and how long the pause would last.

“We paused the implementation for operational reasons to ensure a smooth rollout for our customers and employees,” a spokesperson, who did not provide a name, wrote in an email to CTVNews.ca on Monday.

“We will communicate next steps at the appropriate time.”

Air Canada would not be the first Canadian carrier to charge a fee for seat selection after check-in. However, the airlines that charge a seat selection fee, such as Flair and Porter, tend to be low-cost carriers that offer more affordable base fares than Canada’s flag carrier.

One exception is WestJet, Canada’s second largest carrier after Air Canada, which also charges a fee for seat selection.

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Train derailment and spill near Montreal leads to confinement order

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LONGUEUIL, Que. – People in a part of Longueuil, Que., were being asked to stay indoors with their doors and windows closed on Thursday morning after a train derailed, spilling an unknown quantity of hydrogen peroxide.

Police from the city just east of Montreal said it didn’t appear anyone was hurt, although a CN rail official told a news conference that three employees had been taken to hospital as a precautionary measure.

The derailment happened at around 9 a.m. in the LeMoyne area, near the intersection of St-Louis and St-Georges streets. Mathieu Gaudreault, a spokesman for CN rail, said about eight cars derailed at the Southwark rail facility, including four that toppled over.

“As of this morning, the information we have is it’s hydrogen peroxide that was in the rail car and created the fumes we saw,” he said, adding that there was no risk of fire.

François Boucher, a spokesman for the Longueuil police department, said police were asking people in the area, including students at nearby schools, to stay indoors while experts ensure the air is safe to breathe.

“It is as a preventive measure that we encourage people to really avoid exposing themselves unnecessarily,” he told reporters near the scene.

Police and fire officials were on site, as well as CN railworkers, and a large security perimeter was erected.

Officers were asking people to avoid the sector, and the normally busy Highway 116 was closed in the area. The confinement notice includes everyone within 800 metres of the derailment, officials said, who added that it would be lifted once a team with expertise in dangerous materials has given the green light.

In addition to closing doors and windows, people in the area covered by the notice are asked to close heating, ventilation and air exchange systems, and to stay as far from windows as possible.

Gaudreault said it wasn’t yet clear what caused the derailment. The possibilities include a problem with the track, a problem with a manoeuvre, or a mechanical issue, he said.

This report by The Canadian Press was first published Nov. 14, 2024.

The Canadian Press. All rights reserved.



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Nova Scotia election: Liberals promise to improve cellphone services and highways

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HALIFAX – Nova Scotia’s Liberal party is promising to improve cellphone service and invest in major highways if the party is elected to govern on Nov. 26.

Party leader Zach Churchill says a Liberal government would spend $60 million on building 87 new cellphone towers, which would be in addition to the $66 million the previous Progressive Conservative government committed to similar projects last year.

As well, Churchill confirmed the Liberals want to improve the province’s controlled access highways by adding exits along Highway 104 across the top of the mainland, and building a bypass along Highway 101 near Digby.

Churchill says the Liberals would add $40 million to the province’s $500 million capital budget for highways.

Meanwhile, the leaders of the three major political parties were expected to spend much of today preparing for a televised debate that will be broadcast tonight at 6 p.m. local time.

Churchill will face off against Progressive Conservative Leader Tim Houston and NDP Leader Claudia Chender during a 90-minute debate that will be carried live on CBC TV and streamed online.

This report by The Canadian Press was first published Nov. 14, 2024.

The Canadian Press. All rights reserved.



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Hospitality workers to rally for higher wages as hotel costs soar during Swift tour

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TORONTO – A group of hotel service workers in Toronto is set to hold a rally today outside the Fairmont Royal York to demand salary increases as hotel costs in the city skyrocket during Taylor Swift’s concerts.

Unite Here Local 75, the union representing 8,000 hospitality workers in the Greater Toronto Area, says Royal York employees have not seen a salary increase since 2021, and have been negotiating a new contract with the hotel since 2022.

The rally comes as the megastar begins her series of six sold-out concerts in Toronto, with the last show scheduled for Nov. 23.

During show weekends, some hotel rooms and short-term rentals in Toronto are priced up to 10 times more than other weekends, with some advertised for as much as $2,000 per night.

The union says hotel workers who will be serving Swifties during her Toronto stops are bargaining for raises to keep up with the rising cost of living.

The union represents hospitality workers including food service employees, room attendants and bell persons.

This report by The Canadian Press was first published Nov. 14, 2024.

The Canadian Press. All rights reserved.



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