Air Transat passenger out $5000 after being 'utterly abandoned' and denied flight for fainting | Canada News Media
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Air Transat passenger out $5000 after being ‘utterly abandoned’ and denied flight for fainting

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An Air Transat passenger said he was forced to pay $5,000 out of pocket because he was “utterly abandoned” by the airline after he fainted and was denied taking a flight home to Toronto.

Shaun Mehta said he began to feel unwell as he was boarding a flight in Barcelona set for Toronto on July 10.

“The final passengers were still being boarded when I was overcome by dizziness and nausea. I passed out in my seat,” Mehta told CTV News Toronto.

Flight attendants, along with a passenger who was a doctor, surrounded Mehta and gave him oxygen, which he said significantly helped.

Spanish paramedics then came onboard and tested his vitals, which Mehta said he passed and was cleared to fly. He speculated the episode was related to vertigo from leaving the cruise ship he spent his vacation on.

In Mehta’s medical report, obtained by CTV News Toronto, paramedics checked off “normal” for his breathing and “voluntary discharge” in their conclusion, describing his symptoms as “moderate.”

“I just wanted to get home at that point,” he said.

But then, a flight attendant approached him and said the pilot was uncomfortable flying with him onboard.

“They said if you don’t leave we will escort you off the plane,” Mehta said.

In a statement to CTV News Toronto, Air Transat said that information regarding the passenger’s symptoms was transferred to MedAire, a company that specializes in medical and travel support.

“After analyzing the situation and discussing with the captain, MedAire deemed the passenger should indeed not travel. The paramedics arrived shortly thereafter and took over the patient’s care,” Air Transat spokesperson Marie-Christine Pouliot said.

“Passengers who are denied boarding for medical reasons must contact their travel insurance provider to cover any accommodation or travel costs.”

While Mehta was eager to get home, he said the Air Transat crew members assured him that he would be taken care of. He kissed his 12-year-old daughter goodbye, left her with her grandparents, and exited the plane with his wife.

“I expected an Air Transat representative to find us another flight, re-assess me medically, and take care of our food and accommodations needs, if necessary,” Mehta said.

“None of this happened.”

Instead, they were escorted to a taxi stand by an airport employee, which confused Mehta and his wife. They had nowhere to go.

After expressing this to the escort, they were taken to a kiosk with various airline logos. There, they were handed a card with an Air Transat phone number for their headquarters in Montreal.

“It’s Sunday morning in Montreal, no one is going to answer,” he said. As they expected, they were unable to reach anyone.

“We had been utterly abandoned by Air Transat,” he said.

Desperate after hours of hitting a wall, they said they called their travel agent. The next Air Transat flight to Toronto wasn’t for days, so she booked them on an Air Canada flight the following morning along with a hotel for the night. The total cost of the last-minute purchases was $5,000.

Since then, Mehta says he has received no communication from the airline.

According to the Air Transat website, if a passenger is denied boarding for reasons within the airline’s control, including those for safety purposes, Air Transat will offer food and drink, access to means of communication, hotel accommodation and ground transportation free of charge.

“The moment I was removed from the flight, I didn’t seem to exist or matter to Air Transat. I have never felt so insignificant.”

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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