Airbnb 'pirates' are hijacking real permits to post bad listings — and some Torontonians are fed up | Canada News Media
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Airbnb ‘pirates’ are hijacking real permits to post bad listings — and some Torontonians are fed up

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Toronto Airbnb host Allan Eisen says he’s at his wits’ end with the City of Toronto after his Airbnb listing was taken down 16 times in the last seven months.

At least one of those instances is because someone used his permit number, which is accessible on the city’s website, to post an unregistered listing.

When his listing was taken offline last month, Eisen says he was told it was because he’s being investigated for violating the 180-day rule, which prohibits short-term rentals from being booked for more than 180 nights in a year. But Eisen says he makes sure his Airbnb stays within the limit.

“What I heard from [the bylaw officer] was absolutely mind-blowing. I was shocked when he told me that somebody else was using my license number,” he said.

Asked if that could be pushing his listing over the 180-mark, Eisen says the bylaw officer told him, “Yes, that could be the case.'”

Allan Eisen rents out his primary residence in downtown Toronto when he’s away from the city. He says the city has removed the Airbnb listing 16 times in the last five months. (Submitted by Allan Eismen)

All 6,248 short-term operator registration numbers and the first three digits of the corresponding postal code are publicly available on the City of Toronto’s website. The city says it’s aware of instances in which people are accessing the numbers and using them to post unregistered listings on Airbnb, which is leading to some legitimate listings being taken down as the city tries to enforce compliance.

The director of Fairbnbhosts.ca, which describes itself as a not-for-profit that works to protect the interests of Toronto’s registered Airbnb operators, says a city staff member told him they are chasing “pirates” and using a “whack-a-mole” approach to remove the unregistered listings.

“It’s a very big concern,” George Emerson said.

Meanwhile, some hosts are still having issues that CBC Toronto first reported on in the summer; when hosts and guests were scrambling after bookings were abruptly cancelled and listings taken down due to minor discrepancies in how hosts’ addresses were listed on their city registration versus their Airbnb profile. Hosts say the bookings are no longer being cancelled, but their listings are still being removed.

In Toronto, a short-term rental operator can only rent out their principal residence and must register with the city.

City says rules protect Toronto’s rental stock

Eisen’s listing was most recently taken down last week. An email from the city claims his address isn’t an exact match, but Eisen is adamant it’s correct. He says each time his listing has been removed, he makes the changes required by the city, but then it happens again.

“In the meantime, you’re out of business,” Eisen said. “There shouldn’t be such an aggressive approach to just a blanket ‘let’s just delist all these listings.'”

Executive director of the city’s Municipal Licensing and Standards division Carleton Grant says hosts’ information must be accurate so the city can verify listings.

Carleton Grant, the city’s executive director of Municipal Licensing and Standards, says the cases involving people using real permit numbers to post fake or unregistered listings are complex. (Yan Theoret/CBC)

“The rules are in place to protect the housing stock and the rental stock, but allow people to participate in home sharing,” Grant said in an interview.

In a statement, Airbnb’s regional Canadian lead Nathan Rotman says the company understands some hosts are frustrated with the city’s enforcement practices.

“We continue to be in active discussions with the city to ensure that registered listings are not inadvertently removed by City of Toronto bylaw officers,” Rotman said.

Concerns ‘bad actors’ are skirting rules

Eisen says he’s alarmed that anyone can access his permit number on the city’s website and says they should be removed.

“This isn’t a hack. The city’s openly giving this information to people by just putting it on a website. It’s very shocking,” he said.

While an operator’s registration number, city ward and first three letters of postal codes associated with properties are available; full addresses are not visible.

Grant says having the information on the city’s open data portal is required by the city. It shows the government is being transparent and allows the city and others to ensure listings are legitimate, he says.

An example of the message hosts are receiving when the city removes an Airbnb listing. (Submitted by Emil Glassbourg)

But Emerson says it’s worrying people who aren’t licensed are skirting the rules by using someone’s else’s permit.

“If the city is trying to crack down on bad actors, why are they enabling the same bad actors?” he said

“We are small, small business operators and we have been vetted and checked out by the city, and therefore we place reliance on the city to be able to list these properties.”

As part of ongoing compliance audits by the city, 2,626 Airbnb listings were taken down on November 10; 65 per cent of them removed due to missing or inaccurate information or wording that didn’t match; 32 per cent for breaking the 180-day rule and the remaining three per cent for having expired permits, according to the city.

Grant says hundreds of listings are posted daily by people who are not registered with the city and that the city works with short-term rental companies to remove those operators and their listings. He says it’s hard to say exactly how many registered operators’ listings were taken down as a result of people using their permit numbers.

That’s because he says many hosts whose listings were removed had incorrect information on their listings in addition to their permit being used by someone else.

“These [cases] are complicated, they are complex,” he said. “We need to do the necessary legwork to understand what’s happened and then take appropriate action.”

Asked whether the city would consider removing the permit numbers from the public website, Grant says since only a small percentage of hosts are affected, the numbers must justify the change.

He says the city will continue to look into ways to stop unlicensed people from posting listings using other hosts’ permits.

‘Beyond overkill,’ says advocate

Emerson says it’s nonsensical that the city can shut down a listing due to something as simple as the word ‘street’ and short form ‘st’ being seen as not matching.

“It’s beyond overkill,” he said.

Grant says while the details may seem minor, they’re necessary to verify whether a registration is legitimate.

“We equate it to getting on an airplane and you show your ticket and your passport and they have to match,” he said.

Only about 15 per cent, or more than 400, of the listings that were taken down last month are back online, while the rest, like Emil Glassbourg’s, are still being investigated.

Emil Glassbourg says his Airbnb listing was taken down last month and he’s still waiting for it to be active again. (Farrah Merali/CBC)

He discovered his listing was taken offline because his postal code was off by one digit and his property was listed in the wrong category.

“I’m in a financial predicament, which could have easily been solved,” said Glassbourg, who says his only current source of income is his Airbnb listing.

He’s now waiting for an inspection on December 28th and says he hopes his listing will be back up then, but knows it’s not guaranteed.

“Now I’m out of business without an income,” he said.

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Canada’s response to Trump deportation plan a key focus of revived cabinet committee

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OTTAWA, W.Va. – U.S. president-elect Donald Trump’s promise launch a mass deportation of millions of undocumented immigrants has the Canadian government looking at its own border.

Deputy Prime Minister Chrystia Freeland said Friday the issue is one of two “points of focus” for a recently revived cabinet committee on Canada-U.S. relations.

Freeland said she has also been speaking to premiers about the issue this week.

“I do want Canadians to know it is one of our two central points of focus. Ministers are working hard on it, and we absolutely believe that it’s an issue that Canadians are concerned about, Canadians are right to be concerned about it,” Freeland said, after the committee met for the first time since Trump left office in 2021.

She did not provide any details of the plan ministers are working on.

Public Safety Minister Dominic Leblanc, whose portfolio includes responsibility for the Canada Border Services Agency, co-chairs the committee. Freeland said that highlights the importance of border security to Canada-U.S. relations.

There was a significant increase in the number of irregular border crossings between 2016 and 2023, which the RCMP attributed in part to the policies of the first Trump administration.

The national police service said it has been working through multiple scenarios in case there is a change in irregular migration after Trump takes office once again, and any response to a “sudden increase in irregular migration” will be co-ordinated with border security and immigration officials.

However, Syed Hussan with the Migrant Rights Network said he does not anticipate a massive influx of people coming into Canada, chalking the current discussion up to anti-migrant panic.

“I’m not saying there won’t be some exceptions, that people will continue to cross. But here’s the thing, if you look at the people crossing currently into the U.S. from the Mexico border, these are mostly people who are recrossing post-deportation. The reason for that is, is that people have families and communities and jobs. So it seems very unlikely that people are going to move here,” he said.

Since the Safe Third Country Agreement was modified last year, far fewer people are making refugee claims in Canada through irregular border crossings.

The agreement between Canada and the U.S. acknowledges that both countries are safe places for refugees, and stipulates that asylum seekers must make a refugee claim in the country where they first arrive.

The number of people claiming asylum in Canada after coming through an irregular border crossing from the U.S. peaked at 14,000 between January and March 2023.

At that time, the rule was changed to only allow for refugee claims at regular ports of entry, with some specific exemptions.

This closed a loophole that had seen tens of thousands of people enter Canada at Roxham Road in Quebec between 2017 and 2023.

In the first six months of 2024, fewer than 700 people made refugee claims at irregular crossings.

There are 34,000 people waiting to have their refugee claims processed in Canada, according to government data.

In the first 10 months of this year, U.S. border officials recorded nearly 200,000 encounters with people making irregular crossings from Canada. Around 27,000 encounters took place at the border during the first 10 months of 2021.

Hussan said the change to the Safe Third Country Agreement made it less likely people will risk potentially dangerous crossings into Canada.

“Trying to make a life in Canada, it’s actually really difficult. It’s more difficult to be an undocumented person in Canada than the U.S. There’s actually more services in the U.S. currently, more access to jobs,” Hussan said.

Toronto-based immigration lawyer Robert Blanshay said he is receiving “tons and tons” of emails from Americans looking at possibly relocating to Canada since Trump won the election early Wednesday.

He estimates that about half are coming from members of the LGBTQ+ community.

“I spoke to a guy yesterday, he and his partner from Kansas City. And he said to me, ‘You know, things weren’t so hunky-dory here in Kansas City being gay to begin with. The entire political climate is just too scary for us,'” Blanshay said.

Blanshay said he advised the man he would likely not be eligible for express entry into Canada because he is at retirement age.

He also said many Americans contacted him to inquire about moving north of the border after Trump’s first electoral victory, but like last time, he does not anticipate many will actually follow through.

This report by The Canadian Press was first published Nov. 8, 2024



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Surrey recount confirms B.C. New Democrats win election majority

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VANCOUVER – The British Columbia New Democrats have a majority government of 47 seats after a recount in the riding of Surrey-Guildford gave the party’s candidate 22 more votes than the provincial Conservatives.

Confirmation of victory for Premier David Eby’s party comes nearly three weeks after election night when no majority could be declared.

Garry Begg of the NDP had officially gone into the recount yesterday with a 27-vote lead, although British Columbia’s chief electoral officer had said on Tuesday there were 28 unreported votes and these had reduced the margin to 21.

There are ongoing recounts in Kelowna Centre and Prince George-Mackenzie, but these races are led by John Rustad’s B.C. Conservatives and the outcomes will not change the majority status for the New Democrats.

The Election Act says the deadline to appeal results after a judicial recount must be filed with the court within two days after they are declared, but Andrew Watson with Elections BC says that due to Remembrance Day on Monday, that period ends at 4 p.m. Tuesday.

Eby has said his new cabinet will be announced on Nov. 18, with the 44 members of the Opposition caucus and two members from the B.C. Greens to be sworn in Nov. 12 and the New Democrat members of the legislature to be sworn in the next day.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.



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Port of Montreal employer submits ‘final’ offer to dockworkers, threatens lockout

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MONTREAL – The employers association at the Port of Montreal has issued the dockworkers’ union a “final, comprehensive offer,” threatening to lock out workers at 9 p.m. Sunday if a deal isn’t reached.

The Maritime Employers Association says its new offer includes a three per cent salary increase per year for four years and a 3.5 per cent increase for the two subsequent years. It says the offer would bring the total average compensation package of a longshore worker at the Port of Montreal to more than $200,000 per year at the end of the contract.

“The MEA agrees to this significant compensation increase in view of the availability required from its employees,” it wrote Thursday evening in a news release.

The association added that it is asking longshore workers to provide at least one hour’s notice when they will be absent from a shift — instead of one minute — to help reduce management issues “which have a major effect on daily operations.”

Syndicat des débardeurs du port de Montréal, which represents nearly 1,200 longshore workers, launched a partial unlimited strike on Oct. 31, which has paralyzed two terminals that represent 40 per cent of the port’s total container handling capacity.

A complete strike on overtime, affecting the whole port, began on Oct. 10.

The union has said it will accept the same increases that were granted to its counterparts in Halifax or Vancouver — 20 per cent over four years. It is also concerned with scheduling and work-life balance. Workers have been without a collective agreement since Dec. 31, 2023.

Only essential services and activities unrelated to longshoring will continue at the port after 9 p.m. Sunday in the event of a lockout, the employer said.

The ongoing dispute has had major impacts at Canada’s second-biggest port, which moves some $400 million in goods every day.

On Thursday, Montreal port authority CEO Julie Gascon reiterated her call for federal intervention to end the dispute, which has left all container handling capacity at international terminals at “a standstill.”

“I believe that the best agreements are negotiated at the table,” she said in a news release. “But let’s face it, there are no negotiations, and the government must act by offering both sides a path to true industrial peace.”

Federal Labour Minister Steven MacKinnon issued a statement Thursday, prior to the lockout notice, in which he criticized the slow pace of talks at the ports in Montreal and British Columbia, where more than 700 unionized port workers have been locked out since Nov. 4.

“Both sets of talks are progressing at an insufficient pace, indicating a concerning absence of urgency from the parties involved,” he wrote on the X social media platform.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.

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