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Airline customers legally entitled to refund says passenger rights advocate – CityNews

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After weeks of pressure, the Canadian agency responsible for air travellers’ rights is clarifying a statement that passengers say is being used by airlines to deny them refunds for canceled flights. But one advocate says it’s not enough.

Since mid March, airlines and travellers have both been left scrambling as COVID-19 has all but shut down international travel.

Flight cancellations have left thousands of Canadian passengers, some whom are out of work, in search of refunds. Instead of getting their money back, multiple airlines are insisting they take vouchers instead.

On their website in late March, the Canadian Transportation Agency stated it was important to “strike a fair and sensible balance between passenger protection and airlines’ operational realities.” It went on to say that “generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel.”

Multiple passengers who’ve reached out to CityNews say airline and travel companies are now portraying the statement posted on the CTA’s website as a legally binding document, even though it isn’t.

Conceding that they’ve been asked “a number of questions” about their stance, the CTA has now posted an update on its website writing that their “statement on vouchers, although not a binding decision, offers suggestions to airlines and passengers in the context of a once-in-a-century pandemic, global collapse of air travel, and mass cancellation of flights for reasons outside the control of airlines.”

Passenger rights advocate Gabor Lukacs believes the CTA is “clearly acting outside its mandate” going on to say, “commenting on disputes that would likely come before the CTA is explicitly prohibited by the CTA’s own Code of Conduct.”

As an administrative tribunal, the CTA is responsible for making impartial decisions about disputes between passengers and airlines. Lukacs notes that “in a democratic society” it’s unacceptable for the CTA to give “advance opinion or suggestions,” as the agency’s original statement appears to do.

In their updated statement, the CTA writes that airlines are not obligated in Canada to “include refunds in their tariffs” for flights cancelled beyond their control. Lukacs again takes issue with this, saying the CTA is misleading the public and ignoring their own legal rulings.

“The law has been and remains that passengers are entitled to a refund,” he says, adding “Canadian passengers deserve an impartial regulator that enforces the law.”

His advocacy group, Air Passenger Rights, is currently asking the Federal Court of Appeal for an injunction that would see the CTA’s initial online statement on vouchers removed and replaced with a notice for the public that the “legality of the statement is being challenged in court.” Until the court delivers its ruling, the passenger advocate also wants the federal agency to be prohibited from dealing with COVID-19 related complaints.

The CTA has declined to comment on the case as it’s before the Court of Appeal.

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Federal $500M bailout for Muskrat Falls power delays to keep N.S. rate hikes in check

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HALIFAX – Ottawa is negotiating a $500-million bailout for Nova Scotia’s privately owned electric utility, saying the money will be used to prevent a big spike in electricity rates.

Federal Natural Resources Minister Jonathan Wilkinson made the announcement today in Halifax, saying Nova Scotia Power Inc. needs the money to cover higher costs resulting from the delayed delivery of electricity from the Muskrat Falls hydroelectric plant in Labrador.

Wilkinson says that without the money, the subsidiary of Emera Inc. would have had to increase rates by 19 per cent over “the short term.”

Nova Scotia Power CEO Peter Gregg says the deal, once approved by the province’s energy regulator, will keep rate increases limited “to be around the rate of inflation,” as costs are spread over a number of years.

The utility helped pay for construction of an underwater transmission link between Newfoundland and Nova Scotia, but the Muskrat Falls project has not been consistent in delivering electricity over the past five years.

Those delays forced Nova Scotia Power to spend more on generating its own electricity.

This report by The Canadian Press was first published Sept. 16, 2024.

The Canadian Press. All rights reserved.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

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