Airline customers legally entitled to refund says passenger rights advocate - CityNews | Canada News Media
Connect with us

Business

Airline customers legally entitled to refund says passenger rights advocate – CityNews

Published

 on


After weeks of pressure, the Canadian agency responsible for air travellers’ rights is clarifying a statement that passengers say is being used by airlines to deny them refunds for canceled flights. But one advocate says it’s not enough.

Since mid March, airlines and travellers have both been left scrambling as COVID-19 has all but shut down international travel.

Flight cancellations have left thousands of Canadian passengers, some whom are out of work, in search of refunds. Instead of getting their money back, multiple airlines are insisting they take vouchers instead.

On their website in late March, the Canadian Transportation Agency stated it was important to “strike a fair and sensible balance between passenger protection and airlines’ operational realities.” It went on to say that “generally speaking, an appropriate approach in the current context could be for airlines to provide affected passengers with vouchers or credits for future travel.”

Multiple passengers who’ve reached out to CityNews say airline and travel companies are now portraying the statement posted on the CTA’s website as a legally binding document, even though it isn’t.

Conceding that they’ve been asked “a number of questions” about their stance, the CTA has now posted an update on its website writing that their “statement on vouchers, although not a binding decision, offers suggestions to airlines and passengers in the context of a once-in-a-century pandemic, global collapse of air travel, and mass cancellation of flights for reasons outside the control of airlines.”

Passenger rights advocate Gabor Lukacs believes the CTA is “clearly acting outside its mandate” going on to say, “commenting on disputes that would likely come before the CTA is explicitly prohibited by the CTA’s own Code of Conduct.”

As an administrative tribunal, the CTA is responsible for making impartial decisions about disputes between passengers and airlines. Lukacs notes that “in a democratic society” it’s unacceptable for the CTA to give “advance opinion or suggestions,” as the agency’s original statement appears to do.

In their updated statement, the CTA writes that airlines are not obligated in Canada to “include refunds in their tariffs” for flights cancelled beyond their control. Lukacs again takes issue with this, saying the CTA is misleading the public and ignoring their own legal rulings.

“The law has been and remains that passengers are entitled to a refund,” he says, adding “Canadian passengers deserve an impartial regulator that enforces the law.”

His advocacy group, Air Passenger Rights, is currently asking the Federal Court of Appeal for an injunction that would see the CTA’s initial online statement on vouchers removed and replaced with a notice for the public that the “legality of the statement is being challenged in court.” Until the court delivers its ruling, the passenger advocate also wants the federal agency to be prohibited from dealing with COVID-19 related complaints.

The CTA has declined to comment on the case as it’s before the Court of Appeal.

Let’s block ads! (Why?)



Source link

Business

Netflix’s subscriber growth slows as gains from password-sharing crackdown subside

Published

 on

 

Netflix on Thursday reported that its subscriber growth slowed dramatically during the summer, a sign the huge gains from the video-streaming service’s crackdown on freeloading viewers is tapering off.

The 5.1 million subscribers that Netflix added during the July-September period represented a 42% decline from the total gained during the same time last year. Even so, the company’s revenue and profit rose at a faster pace than analysts had projected, according to FactSet Research.

Netflix ended September with 282.7 million worldwide subscribers — far more than any other streaming service.

The Los Gatos, California, company earned $2.36 billion, or $5.40 per share, a 41% increase from the same time last year. Revenue climbed 15% from a year ago to $9.82 billion. Netflix management predicted the company’s revenue will rise at the same 15% year-over-year pace during the October-December period, slightly than better than analysts have been expecting.

The strong financial performance in the past quarter coupled with the upbeat forecast eclipsed any worries about slowing subscriber growth. Netflix’s stock price surged nearly 4% in extended trading after the numbers came out, building upon a more than 40% increase in the company’s shares so far this year.

The past quarter’s subscriber gains were the lowest posted in any three-month period since the beginning of last year. That drop-off indicates Netflix is shifting to a new phase after reaping the benefits from a ban on the once-rampant practice of sharing account passwords that enabled an estimated 100 million people watch its popular service without paying for it.

The crackdown, triggered by a rare loss of subscribers coming out of the pandemic in 2022, helped Netflix add 57 million subscribers from June 2022 through this June — an average of more than 7 million per quarter, while many of its industry rivals have been struggling as households curbed their discretionary spending.

Netflix’s gains also were propelled by a low-priced version of its service that included commercials for the first time in its history. The company still is only getting a small fraction of its revenue from the 2-year-old advertising push, but Netflix is intensifying its focus on that segment of its business to help boost its profits.

In a letter to shareholder, Netflix reiterated previous cautionary notes about its expansion into advertising, though the low-priced option including commercials has become its fastest growing segment.

“We have much more work to do improving our offering for advertisers, which will be a priority over the next few years,” Netflix management wrote in the letter.

As part of its evolution, Netflix has been increasingly supplementing its lineup of scripted TV series and movies with live programming, such as a Labor Day spectacle featuring renowned glutton Joey Chestnut setting a world record for gorging on hot dogs in a showdown with his longtime nemesis Takeru Kobayashi.

Netflix will be trying to attract more viewer during the current quarter with a Nov. 15 fight pitting former heavyweight champion Mike Tyson against Jake Paul, a YouTube sensation turned boxer, and two National Football League games on Christmas Day.

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

All Magic Spells (TM) : Top Converting Magic Spell eCommerce Store

Published

 on

Product Name: All Magic Spells (TM) : Top Converting Magic Spell eCommerce Store

Click here to get All Magic Spells (TM) : Top Converting Magic Spell eCommerce Store at discounted price while it’s still available…

All orders are protected by SSL encryption – the highest industry standard for online security from trusted vendors.

All Magic Spells (TM) : Top Converting Magic Spell eCommerce Store is backed with a 60 Day No Questions Asked Money Back Guarantee. If within the first 60 days of receipt you are not satisfied with Wake Up Lean™, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked.

(more…)

Continue Reading

Business

Turn Your Wife Into Your Personal Sex Kitten

Published

 on

Product Name: Turn Your Wife Into Your Personal Sex Kitten

Click here to get Turn Your Wife Into Your Personal Sex Kitten at discounted price while it’s still available…

All orders are protected by SSL encryption – the highest industry standard for online security from trusted vendors.

Turn Your Wife Into Your Personal Sex Kitten is backed with a 60 Day No Questions Asked Money Back Guarantee. If within the first 60 days of receipt you are not satisfied with Wake Up Lean™, you can request a refund by sending an email to the address given inside the product and we will immediately refund your entire purchase price, with no questions asked.

(more…)

Continue Reading

Trending

Exit mobile version