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Airlines' 'bait-and-switch' strategy lures customers to flights that never take off – CTV News

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OTTAWA —
Rob Przybylski and Courtney Ross were slated to wrap up the month on a Costa Rican beach, sipping sugarcane cocktails with friends and family as they celebrated their wedding.

Instead, the Oshawa, Ont., duo say they and their 84 guests are out more than $216,000 after their Sunwing Airlines vacation package was cancelled due to the COVID-19 pandemic.

“They have basically told us that refunds are not an option,” said Przybylski, 35.

Like most Canadian airlines, Sunwing does not reimburse passengers for flights cancelled by the airline, instead offering travel vouchers valid for two years.

The couple’s original booking in April had been called off by the carrier as the virus shut down global air travel. Their destination, a Planet Hollywood resort on the Pacific Ocean, offered a refund, but Sunwing did not, he said. So they rebooked the nuptial getaway for Nov. 27.

Sunwing cancelled the second flight last month, he said.

“We have 80 people that are out money, and a lot of them aren’t working now,” including his fiancee for much of this year, Przybylski said.

“My mom is the perfect example. She hasn’t travelled in 30 years. What is she going to do with a credit?”

Despite minuscule travel demand, Canadian airlines continue to schedule tens of thousands of flights per month, only to cancel the vast majority of them several weeks before takeoff.

The approach can leave passengers with a drastically changed itinerary or no flight at all, giving them little choice but to accept vouchers they may never use.

Air Canada cut more than 27,000 flights, or 70 per cent, from its November schedule between Sept. 25 and Oct. 9, according to figures from aviation data firm Cirium. It cut another 2,000 by the end of October.

WestJet, which recently began to offer refunds for cancelled flights, in contrast to its competitors, slashed its November schedule by about 12,400 flights, or 68 per cent, in one week last month. Air Transat scrapped 63 per cent of its flights for November in the same week, leaving it with 123 – down to 100 as of last week.

Comparable schedule cuts occurred in October and September.

“It’s called bait and switch,” said John Gradek, a lecturer at McGill University and head of its Global Aviation Leadership program.

The strategy is a response to a shift in customer behaviour, an attempt to woo wary travellers with ample flight options before drastically undersold seats prompt a scheduling cull.

“The industry cross their fingers and hope people buy, that they all of a sudden get this insane urge to fly,” Gradek said, calling the practice “deceptive.”

“’Cynical’ is probably too light of a word,” he said. “It borders on the edge of misleading advertising, that you’re promoting and offering for sale stuff that you know there’s a high probability will not be what you’re actually offering to the customer.”

Carriers deny there is anything untoward about recent schedule gutting.

“Airline schedules have always been subject to change,” Air Canada spokesman Peter Fitzpatrick said in an email, noting the company has had to cut capacity by more than 90 per cent since March.

“Overall, our schedule continues to operate as planned, and for any customers affected by changes we do provide advance notice and offer options.”

“We do our best to avoid cancelling flights at the last minute,” said Transat spokesman Christophe Hennebelle.

Sunwing and WestJet did not respond immediately to questions.

Transport Minister Marc Garneau called the situation “complicated,” saying he sympathizes with customers.

“I encourage the airlines to repay passengers if they can. At the same time, some of those airlines are in deep difficulty in terms of their own ability to continue to function if they were having to provide refunds to all of the customers.”

Air Canada held on to more than $2.4 billion in advance ticket sales as of July 31, a hefty sum to return after its revenues dropped 95 per cent year over year in its second quarter.

Travellers have a right to reimbursement for a service that was paid for but never rendered, regardless of airlines’ financial woes, say opposition MPs and consumer advocates.

The Conservatives, NDP and Bloc Quebecois have demanded refund requirements as a condition of any aid package to the industry.

Bloc Leader Yves-Francois Blanchet said Friday the government is “behaving like a branch of Air Canada.”

“The minister of transport for seven months, since the beginning of the crisis, has essentially shrugged his shoulders any time the need for passenger reimbursement has come up,” NDP transport critic Niki Ashton said in an interview.

The Canadian Transportation Agency said in March that airlines can issue travel credit instead of refunds for cancelled trips in the “current context,” though the agency later clarified that the online statement was “not a binding decision” and that reimbursements depend in part on the contract between airline and passenger.

European and U.S. authorities have demanded airlines reimburse travellers, on top of the strings attached to aid that range from limiting dividends and executive bonuses to cutting carbon emissions and carving out ownership stakes for government.

Back in Oshawa, far from the sands of a Costa Rican resort, Rob Przybylski took stock.

“I know I’m not the only one in this situation. The biggest thing for me is to get my money back for my guests.”

This report by The Canadian Press was first published Nov. 6, 2020

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Stocks Gain on Start of Formal Biden Power Shift: Markets Wrap – Yahoo Canada Finance

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Outlook on the Ultraviolet Disinfection Equipment Global Market to 2026 – Impact of COVID-19

Dublin, Nov. 24, 2020 (GLOBE NEWSWIRE) — The “Ultraviolet Disinfection Equipment Market, Size, Share, Outlook and COVID-19 Strategies, Global Forecasts from 2019 to 2026” report has been added to ResearchAndMarkets.com’s offering. As the Ultraviolet Disinfection Equipment industry shifts, the report presents the emerging market trends, factors driving the Ultraviolet Disinfection Equipment market growth, and potential opportunities over the forecast period. The trends underpinning the profitability of Ultraviolet Disinfection Equipment companies are shifting rapidly, forcing companies to carefully align their strengths in synchronization with Ultraviolet Disinfection Equipment industry trends. To avoid getting left behind in an intensive competitive Ultraviolet Disinfection Equipment market, global companies need a new approach to ensure they create value in this environment. Amid increasing activities of M&A and growing activist-investor activity, Ultraviolet Disinfection Equipment companies must strengthen their capabilities to maintain their market shares in the Ultraviolet Disinfection Equipment industry. To assist Ultraviolet Disinfection Equipment manufacturers and vendors to formulate their strategies and analyze their business in the global front, the publisher has published its 2020 series of “Ultraviolet Disinfection Equipment market size, share, opportunities, and outlook to 2026”. The report explores changing Ultraviolet Disinfection Equipment market landscape, capital markets, strategies, mergers & acquisitions in the global and country-level markets. The report presents an introduction to the Ultraviolet Disinfection Equipment market in 2020, analyzing the COVID-19 impact both quantitatively and qualitatively. It presents the strategies being adopted by leading Ultraviolet Disinfection Equipment companies, emerging market trends, Ultraviolet Disinfection Equipment market drivers, challenges, and potential opportunities to 2026. The market attractiveness index is also included to assess the impact of suppliers, buyers, competitive landscape, new entrants, and substitutes on the Ultraviolet Disinfection Equipment market. The global Ultraviolet Disinfection Equipment market size is forecast across different scenarios including the actual forecasts and COVID-19 affected forecasts from 2019 to 2026. Further, Ultraviolet Disinfection Equipment market revenue and market shares in global industry are forecast across different types of Ultraviolet Disinfection Equipment, applications, and end-user segments of Ultraviolet Disinfection Equipment and across 18 countries. Global Ultraviolet Disinfection Equipment market analysis by Company The report presents the 10 leading Ultraviolet Disinfection Equipment companies in the global industry including details of business overview, business operations, SWOT profile, and Ultraviolet Disinfection Equipment products. Global Ultraviolet Disinfection Equipment market news and developments Ultraviolet Disinfection Equipment market news and market developments since 2019 including asset purchases, new manufacturing units, product launches, and mergers & acquisitions are included. Ultraviolet Disinfection Equipment market report scope and structure The research work includes over 90 data tables and charts prepared based on data in our proprietary databases, which is collected from leading manufacturers and government statistics to ensure reliable market data. It also presents the critical analysis of end-user industries along with internal and external factors affecting the market. Report Guide * COVID-19 Impact is specifically included in the research * This report is in its 12th version since first publication in September 2010 * It comprises of over 90 tables and charts * The report spans across 150 pages * Data and analysis is sourced from own proprietary databasesChapter-wise Guidance * Chapter 2 and chapter 3 present Executive Summary including market panorama for 2019. * Further, potential Ultraviolet Disinfection Equipment market trends, drivers, challenges, and opportunities are presented. Porter’s Five Forces analysis is also included * Chapter 4-6 presents market outlook across types, applications, and countries to 2026 * Chapter 7 presents company analysis on ten leading players in the industry * Chapter 8 illustrates various market developmentsGeneral Scope * Analysis across different types and applications is covered * Five regions including Asia Pacific, Europe, Middle East, Africa, North America and South and Central Americas are included * 18 countries are included in the analytical research * Five Company Profiles analyzing their Business, Revenues, and Operations is presentedKey Topics Covered: 1 Table of Contents 1.1 List of Tables 1.2 List of Figures 2 Executive Summary 2.1 Market Panorama, 2020 2.2 Ultraviolet Disinfection Equipment Outlook to 2026 – Original Forecasts 2.3 Ultraviolet Disinfection Equipment Outlook to 2026 – COVID-19 Affected Forecasts 3 Strategic Analytics to Boost Productivity and Profitability 3.1 Potential Market Drivers and Opportunities 3.2 New Challenges and Strategies being adopted by Companies 3.3 Short Term and Long Term Ultraviolet Disinfection Equipment market trends 3.4 Impact of New Entrants, Competitive Landscape, Substitutes, Buyer and Supplier Powers 4 Global Ultraviolet Disinfection Equipment Market Outlook across Types to 2026 4.1 Asia Pacific Ultraviolet Disinfection Equipment Market Outlook across Types, 2019 – 2026 4.2 Europe Ultraviolet Disinfection Equipment Market Outlook across Types, 2019 – 2026 4.3 North America Ultraviolet Disinfection Equipment Market Outlook across Types, 2019 – 2026 4.4 South and Central America Ultraviolet Disinfection Equipment Market Outlook across Types, 2019 – 2026 4.5 Middle East Africa Ultraviolet Disinfection Equipment Market Outlook across Types, 2019 – 2026 5 Global Ultraviolet Disinfection Equipment Market Outlook across Applications to 2026 5.1 Asia Pacific Ultraviolet Disinfection Equipment Market Outlook across Applications, 2019 – 2026 5.2 Europe Ultraviolet Disinfection Equipment Market Outlook across Applications, 2019 – 2026 5.3 North America Ultraviolet Disinfection Equipment Market Outlook across Applications, 2019 – 2026 5.4 South and Central America Ultraviolet Disinfection Equipment Market Outlook across Applications, 2019 – 2026 5.5 Middle East Africa Ultraviolet Disinfection Equipment Market Outlook across Applications, 2019 – 2026 6 Country – wise Ultraviolet Disinfection Equipment Market Analysis and Outlook to 2026 6.1 The United States Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.2 Canada Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.3 Mexico Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.4 China Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.5 India Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.6 Japan Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.7 South Korea Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.8 Rest of Asia Pacific Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.9 Germany Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.10 United Kingdom Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.11 France Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.12 Spain Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.13 Italy Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.14 Rest of Europe Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.15 Middle East Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.16 Africa Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.17 Brazil Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.18 Argentina Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 6.19 Rest of South and Central America Ultraviolet Disinfection Equipment Market Analysis and Outlook, $ million, 2019 – 2026 7 Global Ultraviolet Disinfection Equipment Market Competitive Analysis 7.1 Top 10 Leading Companies in the global Ultraviolet Disinfection Equipment industry 7.1.1 Business Overview 7.1.2 Ultraviolet Disinfection Equipment Products and Services 7.1.3 SWOT Analysis 7.1.4 Financial Profile 8 Global Ultraviolet Disinfection Equipment Market – Recent Developments 8.1 Ultraviolet Disinfection Equipment Market News and Developments 8.2 Ultraviolet Disinfection Equipment Market Deals Landscape 9 Appendix 9.1 Publisher Expertise 9.2 Research Methodology 9.3 Sources and Proprietary Databases 9.4 Abbreviations 9.5 Contact Information For more information about this report visit https://www.researchandmarkets.com/r/fya2ecResearch and Markets also offers Custom Research services providing focused, comprehensive and tailored research. CONTACT: CONTACT: ResearchAndMarkets.com Laura Wood, Senior Press Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900

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The Bay to close Queen Street location Tuesday after being open Monday despite lockdown – CP24 Toronto's Breaking News

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The Bay says it will close its flagship location on Queen Street Tuesday after leaving it open Monday, despite a provincial lockdown in effect in Toronto and Peel Region.

The Queen Street location remained fully open Monday despite orders for non-essential retailers to close their stores to in-person shopping in Toronto and Peel Region.

Toronto and Peel Region officially entered a 28-day lockdown on Monday, forcing restaurants, gyms, and non-essential stores to close to slow the spread of COVID-19.

Retailers can still offer curbside pickup and delivery and restaurants are also permitted to stay open for takeout and delivery.

Department stores across the GTA have been shuttered as part of the lockdown but a spokesperson for The Bay told Newstalk 1010 that the company’s Queen Street location downtown is allowed to stay open to customers because groceries and other “essential items” are sold inside.

“The health and well-being of customers and associates remain our top priority as we continue to provide the essential products and services Canadians need,” the spokesperson said.

“At this time, while the majority of our stores in Toronto and Peel are only offering curbside pickup, the Hudson’s Bay Queen Street location, which offers grocery among other essential items, remains open with strict protocols in place as outlined by the government.”

The company said there are enhanced cleaning protocols in place at all stores and associates must undergo full health screenings when reporting for work.

“We remain committed to ensuring a healthy environment for all,” the statement concluded.

In a further statement issued to CP24 late Monday, The Bay said it decided to leave the Queen Street location open because there is a grocery store in the basement of the eight-floor location.

“On Sunday evening, the order issued by the province changed the guidelines regulating the operation of retail stores. We reviewed closely to ensure compliance and, as such, closed all our stores in Toronto and Peel but one, which contained a grocery store,” the statement read. “We understood this to be in line with the province’s direction, however we have now made the decision to close our Queen Street store tomorrow. All Hudson’s Bay stores in Toronto and Peel will offer shoppers curbside pickup.”

Health minister’s office says store should not be open

Asked about the situation at a news conference on Monday afternoon, Premier Doug Ford said he would “have to look into it.”

Ford reiterated a call for shoppers to support small businesses during the lockdown.

“I’m doing everything we can to protect and support the small businesses out there,” Ford said.

Dr. Barbara Yaffe, Ontario’s associate chief medical officer of health, said any large stores that are open would have to offer essential goods that you would find in a grocery store, pharmacy, or hardware store.

In a statement to CP24, a spokesperson for Health Minister Christine Elliott offered further clarification late Monday, noting that The Bay should not be allowing customers inside.

“The inclusion of discount and big box retailers selling groceries is intended to include retail with a full grocery store component. This would include WalMart and Costco for example, but not The Bay or IKEA,” the statement read.

“We encourage all organizations to refer to the provincial regulations to clarify impacts to their business.”

Speaking to CP24, one shopper said that when he asked staff inside The Bay about where he could find the grocery department, they told him groceries could be found in the basement at Pusateri’s.

When he told them Pusateri’s wasn’t open, he said they informed him that it would be open shortly.

“They said, ‘Oh, but we are getting them to open right away. They are restocking shelves right now. They will probably be open tomorrow,'” the shopper told CP24. 

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Former Fed Chair Janet Yellen reportedly Biden pick for Treasury Secretary – Yahoo Canada Finance

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GlobeNewswire

Global Regenerative Medicine Market 2020-2025: Opportunities with the Implementation of the 21st Century Cures Act

Dublin, Nov. 24, 2020 (GLOBE NEWSWIRE) — The “Regenerative Medicine Market by Product (Cell Therapies (Autologous, Allogenic), Stemcell Therapy, Tissue-engineering, Gene Therapy), Application (Wound Care, Musculoskeletal, Oncology, Dental, Ocular), Geography – Global Forecast to 2025” report has been added to ResearchAndMarkets.com’s offering. The Global Regenerative Medicine Market is Projected to Reach USD 17.9 Billion by 2025 from USD 8.5 Billion in 2020, at a CAGR of 15.9% during the Forecast Period. Market growth is driven by the rising prevalence of chronic diseases, genetic disorders, and cancer; rising investments in regenerative medicine research; and the growing pipeline of regenerative medicine products. However, the high cost of cell and gene therapies and ethical concerns related to the use of embryonic stem cells in research and development are expected to restrain the growth of this market during the forecast period.The cell therapies segment accounted for the highest growth rate in the regenerative medicine market, by product, during the forecast periodBased on products, the regenerative medicine market is segmented into tissue-engineered products, cell therapies, gene therapies, and progenitor and stem cell therapies. The cell therapies segment accounted for the highest growth rate in the regenerative medicine market in 2019. The increasing adoption of tissue-engineered products for the treatment of chronic wounds and musculoskeletal disorders and the rising funding for the R&D of regenerative medicine products and therapies are the major factors driving the growth of this segment.Oncology segment accounted for highest CAGRBased on applications, the regenerative medicine market is segmented into musculoskeletal disorders, wound care, oncology, ocular disorders, dental, and other applications. In 2019, the oncology segment accounted for the highest growth rate. This can be attributed to the rising prevalence of orthopedic diseases, growing geriatric population, increasing number of stem cell research projects, growing number of clinical researches/trials, and the rich pipeline of stem cell products for the treatment of musculoskeletal disorders. Europe: The fastest-growing region regenerative medicine marketThe global regenerative medicine market is segmented into North America, Europe, the Asia Pacific, and Rest of the World. The North America region is projected to grow at the highest CAGR during the forecast period in 2019. The growth in the North American regenerative medicine market can be attributed to rising stem cell banking, tissue engineering, and drug discovery in the region; expansion of the healthcare sector; and the high adoption of stem cell therapy and cell immunotherapies for the treatment of cancer and chronic diseases. Market Dynamics Drivers * Rising Prevalence of Chronic Diseases, Genetic Disorders, and Cancer * Rising Investments in Regenerative Medicine Research * Growing Pipeline of Regenerative Medicine ProductsRestraints * Ethical Concerns Related to the Use of Embryonic Stem Cells in Research & Development * High Cost of Cell and Gene TherapiesOpportunities * Implementation of the 21st Century Cures Act * Rising Demand for Organ TransplantationsImpact of the COVID-19 Pandemic on the Regenerative Medicine MarketCompanies Mentioned * 3M Group * Allergan * Amgen, Inc. * Anterogen Co., Ltd. * APAC Biotech * Aspect Biosystems * Bluebird Bio * Corestem, Inc. * Integra Lifesciences Holdings Corporation * Kite Pharma * Medipost Co., Ltd. * Medtronic plc * Mimedx Group * Misonix * Novartis Ag * Organogenesis Inc. * Orthocell Ltd. * Shenzhen Sibiono Genetech Co., Ltd. * Smith & Nephew plc * Spark Therapeutics * Stryker Corporation * Takeda Pharmaceutical Company Limited * Tego Science, Inc. * Vericel Corporation * Zimmer BiometFor more information about this report visit https://www.researchandmarkets.com/r/6v7acfResearch and Markets also offers Custom Research services providing focused, comprehensive and tailored research. CONTACT: CONTACT: ResearchAndMarkets.com Laura Wood, Senior Press Manager press@researchandmarkets.com For E.S.T Office Hours Call 1-917-300-0470 For U.S./CAN Toll Free Call 1-800-526-8630 For GMT Office Hours Call +353-1-416-8900

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