Airlines, travellers slam 'confusion' created by new COVID-19 testing rules | Canada News Media
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Airlines, travellers slam ‘confusion’ created by new COVID-19 testing rules

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Christopher Reynolds, The Canadian Press


Published Monday, January 4, 2021 5:44PM EST


Last Updated Monday, January 4, 2021 9:22PM EST

OTTAWA – Airlines and travellers say a slew of questions remain about the federal government’s decision to require passengers returning to Canada to show negative results on COVID-19 tests taken abroad.

Transport Minister Marc Garneau announced last Thursday that air travellers overseas will have to present proof of a negative molecular test – known as a PCR test, conducted with nose and throat swabs – that was taken no more than 72 hours prior to departure, unless such testing is unavailable.

The Transport Department has yet to provide a list of foreign agencies whose tests are considered acceptable or to establish how airline employees should determine whether a test certificate is valid, said National Airlines Council of Canada chief executive Mike McNaney.

“With less than a week to implement, we do not have the interim orders in writing – it’s from the interim orders that you base your operations and obligations,” he said.

McNaney said the new rule, which mandates a 14-day quarantine in Canada regardless of the test result, will cause uncertainty and “frustration” for carriers and passengers alike.

“We’re very concerned about the confusion that’s going to occur and the disjointedness of implementation that’s going occur. And it all could have been avoided,” he said.

Air Transat vice-president Christophe Hennebelle says Ottawa announced the requirement, which takes effect this Thursday, without any prior consultation.

“It kind of came out of the blue … We had no advance notice,” he said.

“We feel that all that is a bit improvised … and basically the feeling we have behind that is that the government wants to stop travel but does not say it.”

The aim of the tests – required for travellers aged five and older – is to reduce “importation” of the virus into Canada by tacking on another layer of protection, Transport Canada said in an email.

“The 14-day quarantine is the most effective measure we know for limiting the spread of COVID-19,” said department spokeswoman Sau Sau Liu.

Garneau said last week the Jan. 7 start date was designed to provide airlines with enough time to comply with the new rules, and that the government will try to provide information on where testing is available abroad.

His announcement comes as a devastated airline sector continues to bleed cash following a collapse in demand caused by the pandemic.

It also arrives amid growing criticism of the federal sick-leave benefit that pays $500 per week for up to two weeks to Canadians quarantined after touching down from abroad, including after vacations.

Some federal and provincial politicians are among those who chose to travel beyond Canada’s borders over the holidays, despite public health recommendations against non-essential travel.

As of 12:01 a.m. Thursday, passengers returning from countries where PCR testing is “unavailable” will be required to stay at a “designated quarantine facility” for two weeks upon arrival in Canada, rather than at home the way test-toting passengers can, according to Transport Canada.

Whether “unavailable” means non-existent or simply hard to access is unclear, as is how passengers can prove the tests’ unavailability to a customer service agent at a check-in counter.

Airlines that fail to comply with regulations – even if parts of the plan remain fuzzy to carriers – can face penalties of up to $25,000, the department said.

Co-ordinating a test with takeoff presents another potential hurdle.

For the past several months, major Canadian airlines have cancelled the majority of their flights several weeks in advance due to a lack of ticket purchases. That means passengers often find their flights rescheduled days later, rendering any test taken even 48 hours before the initially planned departure invalid for the rebooked trip.

“We have to scramble around. If the flight has changed it makes it worse, especially if we took the test,” said Perry Cohen, a 74-year-old Torontonian who spends roughly half the year in Florida.

“That’s not right. That’s not fair. It’s just going to aggravate people, and they’ve got enough stress with COVID. They don’t need this on their heads,” he said from a retirement community in Deerfield Beach, Fla., about 65 kilometres north of Miami.

Airlines had hoped for a testing framework that would cut down quarantine times, modelled after pilot projects launched last year.

One ongoing program tests Canadians voluntarily on arrival at the Calgary airport, with mandatory self-quarantine for up to 48 hours. If the results of that COVID-19 test are negative, participants can leave, but must monitor their symptoms until a second swab six or seven days after touchdown.

Many countries rely on testing to curtail quarantines.

“If you get to Finland, which has very good results in the control of the pandemic, you get rapid testing at the airport and then you take a second test a few days later, and if both tests are negative then you can snap out of the quarantine. That makes sense,” Hennebelle said.

Under two per cent of all coronavirus cases reported in Canada stem from foreign travel, according to the Public Health Agency of Canada.

Nonetheless, fears around increasingly infectious strains of the virus identified in the United Kingdom and South Africa have rekindled fears around the risks of international travel.

Travel insurance will not cover the cost of a COVID-19 test abroad, said Marty Firestone, president of Toronto-based Travel Secure Inc.

“Absolutely not, it’s not an unexpected medical emergency,” he said.

This report by The Canadian Press was first published Jan. 4, 2021.

Source:- CP24 Toronto’s Breaking News

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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