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Airport, passport delays may hamper summer travel: expert – CTV News

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As eager Canadians look to travel following two years of pandemic restrictions, one expert says long wait times for renewed passports and at airports will be the “new normal” for those taking vacations this summer.

Martin Firestone, president of Travel Secure, a Toronto-based travel insurance brokerage, told CTV’s Your Morning on Wednesday there simply are not enough staff at key areas in airports, such as baggage drop off, check in and security, to handle the sudden surge in travellers.

“Welcome to the new normal. It just appears that travel has come back bigger and better than ever. Sadly though, the infrastructure is not where it once was,” Firestone said. “Now people are facing long lineups and run the risk of missing a flight.”

The problems started in recent days and the Canadian Air Transport Security Authority (CATSA) confirmed to CTV News Toronto on Monday that the agency is experiencing issues with staffing.

“As air travel recovers we are observing simultaneous peaks, which can result in passengers flooding more than one security checkpoint at a time, making the redistribution of resources to address these passenger volumes more challenging,” the CATSA said in part in a statement.

Firestone says arriving early at the airport is the best strategy to combat the long wait times, as well as planning ahead.

“You can’t get there early enough. I know it says two hours domestic, three hours international — I don’t think it’s enough. You just have to be there, sit there, take your time there, rather than sitting at home and trying to time it because if you miss that flight, that plane is not waiting for you,” he said.

In a statement to CTV’s Your Morning, the Office of the Minister of Transport said it is aware of these issues at airports and is working with the CATSA to “to implement additional measures and resources to address delays and staffing concerns as quickly as possible.”

“Our Government recognizes that as the sector carries on with its recovery, adjustments to supporting normal levels of travel continue to take place. We will continue to support the industry and ask that travellers remain patient as we work with CATSA to resolve this issue,” the statement read in part.

Despite this, Firestone said he is not hopeful the issues will be rectified ahead of the summer travel season.

“This is the first two days in May and it’s not traditionally a busy time and look what’s happening. You only can imagine what’s going to happen come summer time,” he said. “I think we’re going to still face this problem and all you can do to protect yourself is get [to the airport] way in advance and when you land, be prepared to sit and wait.”

In addition to long lines at airports, many Canadians are reporting lengthy delays and wait times at passport offices as the federal government works to process thousands more applications over the past year.

Because Canadians were advised to avoid all non-essential travel during the COVID-19 pandemic, Firestone said people were not looking at their passports as often as they had been previously and unknowingly let the documentation expire.

Given the long wait times, Firestone said it is best not to book a trip until you have your renewed passport in hand.

“Even paying doesn’t guarantee you getting an appointment and getting that passport in two days. So that’s added to the list of the new normal we’ll call it,” he said.

If a flight is delayed or cancelled and the reason is within the airline’s control and not safety-related, travellers are entitled to “a specific standard of treatment, compensation, and rebooking or a refund” under Canada’s Air Passenger Protection Regulations (APPR).

However, if Canadians book an international trip and don’t have their passport by the time of departure, Firestone says they’ll be on the hook for changing their flight.

“There is no insurance in the world that’s going to pay for a cancellation of a trip because you don’t have a passport [or] because you’re in a long lineup at security, so you have to be just prudent and get yourself organized before you travel this year,” he said.

With a file from CTV News Toronto

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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