Albertans lost $5.4 million to scam calls last year, anti-fraud centre data says | Canada News Media
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Albertans lost $5.4 million to scam calls last year, anti-fraud centre data says

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The amount that phone scammers have stolen from Albertans has nearly doubled compared to two years prior, mirroring a national trend with fewer victims, but millions of dollars lost.

Data from the Canadian Anti-Fraud Centre shows that in 2022 there were 849 reported victims of scam calls in Alberta, totaling more than $5.4 million.

In 2021, 757 Albertans lost $3.4 million and in 2020, 927 people lost $2.1 million. The data relies on what was reported to the centre.

Jeff Horncastle, acting client and communications outreach officer at the Canadian Anti-Fraud Centre, said last year service scams — for example the claim to be a cellphone service provider offering an urgent deal and bank investigator reports — historically a debt collection call from Visa or Mastercard — climbed up.

Emergency grandparent scams, calls that say a grandchild is in jail, the hospital, or an accident and needs money, took more than a million dollars from Albertans last year, which significantly boosted the numbers, Horncastle said.

“That multiplied by ten in 2022, and that’s the same thing in Canada as well and overall reports to the Canadian Anti-Fraud Centre … that was one of the big contributing factors there.”

He said there isn’t just one reason why Canadians lost more in 2022, but added that scammers increasingly have access to more information which they can use to seem legitimate.

“Their information, their name, their phone number is more than likely online, right?”

“The online directory. If we’re sharing information about our family and stuff on social media, well, that information can probably be used, for example, the grandparent scam, where fraudsters in some cases know the name of the grandchild and the name of the grandparents,” Horncastle said.

Certain types of scams were particularly costly — last year 30 Albertans lost a total of $2.1 million to investment scams, an average of around $72,000 per victim.

Vanessa Iafolla, Halifax fraud consultant and an instructor in the Department of Criminology at Wilfrid Laurier University said scam calls have proliferated in recent years. (Paul Borkwood/CBC)

Vanessa Iafolla, Halifax fraud consultant and an instructor in the department of criminology at Wilfrid Laurier University, agreed that information that has been accumulating online for so many years makes it easy for scammers to gain access to information about their victims.

“They can market it or target you accordingly, but also because there’s information about you that they can use to understand, and exploit you. This is the thing about scammers, this is the trick,” she said.

She added that scam calls have proliferated in recent years, with a marked increase in the diversity of the types of calls.

“There’s more people after more money … at least in the cases that I’m aware of, scammers are getting much, much better at picking targets who they’ll be able to get more money out of,” Iafolla said.

The most commonly reported calls to Albertans were related to offers for services, or bank investigation calls— which can include debt collection, and extortion — the threat that if you don’t send money immediately you will be arrested.

Data from the Canadian Anti-Fraud Centre shows that nationally, Canadians lost more than $45 million dollars in 2022, $41 million in 2021, and $24 million in 2020.

Canadian Radio-television and Telecommunications Commission (CRTC) said people who have a Calgary area code are likely to receive scam calls regarding debt collection.

Between October and December 2022, CRTC said the 403 area code was among the most targeted by those types of calls.

This CRTC’s investigation division grouped complaints from Canadians into a variety of categories, using analytics received through the National Do Not Call List Operator (National DNCL) and Canada’s Anti-Spam Legislation.

The area codes most targeted by scam calls related to debt collection in that time frame are 226, 403, 450, 581, 639, 780 and 905, the CRTC said.

Iafolla said scams are often socially responsive or related to the things people are talking about, for example COVID-19 related calls that emerged during the pandemic, or donations solicited for victims of a national disaster.

The people behind the scam calls will very often pivot to the next thing that they think will work, she said.

But no matter the subject matter of the call, she said, scam calls will often have the same red flags, they will introduce a time crunch and will attempt to isolate you or prevent you from speaking to other people.

“You’re the one with the access to your money, you don’t owe anybody anything, even if it’s a family member. You may want to help them, and maybe you should help them, but you owe it to yourself and that person first to make sure that what’s happening is legitimate,” Iafolla said.

“There’s nothing wrong with verifying, calling up and making sure, independently, figuring out the circumstances are what they are.”

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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