All riders on Toronto’s subway system will have cellphone service starting Oct. 3, the Federal Minister of Innovation, Science and Industry announced on Monday.
Speaking at a news conference at Toronto City Hall, François-Philippe Champagne had a strong message for Canada’s major telecom providers: “enough is enough.”
“That is the message that I’m sending to the telcos on behalf of millions of TTC riders who have been very, very patient,” he said. “We are forcing the telcos to ensure that all subway users, regardless of the service providers they have, have access to mobile services by Oct. 3.”
Champagne said that following an expedited public consultation process, “the licences of all major carriers will be revised to ensure that all TTC riders will now be able to have coverage in the subway system in Toronto.”
The lack of phone service for most Toronto Transit Commission (TTC) riders has been a growing concern since 2012, when Australia’s BAI Communications was awarded a $25-million contract to build and operate the TTC’s public Wi-Fi and cellular network.
Freedom Mobile was the only company to sign on to provide coverage to its customers.
Commuters are photographed on their phones at Yonge Station in Toronto, on Aug. 23, 2023. Starting today, Rogers customers can now connect to the company’s 5G network in multiple subway stations across the city. (Alex Lupul/CBC)
For more than a decade, customers not with Freedom have been unable to use BAI’s network except for 911 emergency calling, but calls to make the system work for all Torontonians resurfaced earlier this year after a recent spate of violent incidents on the TTC.
The telecom companies have clashed for months over TTC network access and the commercial terms around it.
In August, Rogers Communications Inc. rolled out 5G wireless service to its customers in core parts of the city’s downtown subway network, but a feud continues with other major carriers over terms of access for all transit riders.
Rogers has vowed to make the upgraded system accessible for other mobile carriers to provide wireless coverage to their customers. That includes honouring BAI’s previous contract with Freedom Mobile.
Bell and Telus both have advocated for a joint build of the subway’s 5G network using a consortium model similar to that of Montreal’s Metro system, rather than a pay-for-access approach. Rogers has not publicly committed to either model.
However, Champagne said “it is simply unacceptable” that the more than 2 million people who use the subway daily “still do not have access to wireless services.”
According to the minister, for many TTC users, getting on the subway is like “riding in perpetual airplane mode.
“I’m here today to tell you that those days are over. Time is up, and that’s why we’re going to be acting decisively to change that for millions of TTC riders,” he said.
Following an expedited public consultation process, Champagne announced the licences to operate of all major carriers will be revised to ensure all TTC riders will be able to have coverage in the subway system.
Companies could face penalties, minister says
In practical terms, this means that “all major carriers will have to offer voice, text and data services, including, obviously, 911 service, by Oct. 3 on the current wireless network in the subway system in Toronto,” Champagne said.
He said this will be followed by full service in all tunnels and stations across the network as soon as it’s feasible.
“Make no mistake, should mobile carriers fail to meet these conditions, I will not shy away from taking further action as appropriate,” Champagne said.
“Not only [do] I expect them to follow what we’re demanding, what we’re requiring, I think it would be in their best interest as millions of Torontonians are using, and want to be using, their services, and are going to be watching.”
If the companies fail to act, Champagne said that mandatory penalties would be imposed, including suspension or revocation of their spectrum licence.
“This is very serious business,” he said.
‘A happy day’ for subway riders, mayor says
Mayor Olivia Chow welcomed the announcement, saying “today is a happy day. All the transit riders are going to have a sigh of relief.”
Chow said the availability of cellphone service on the subway means moms and dads would be able to connect with their children when they are on the subway.
“Those that want to do some homework or do some work on the subway, you can do that, you could text,” Chow said.
Commuters are photographed on their phones at Yonge Station in Toronto on Aug. 23, 2023. (Alex Lupul/CBC)
She also said if people are in trouble, they would be able to connect with someone.
“That sense of security is so important,” the mayor said.
Major telecom providers react
So far, two of the major telecom providers have reacted to Champagne’s announcement.
Rogers spokesperson Sarah Schmidt said the approach reflects what Rogers been proposing all along: to bring 5G services to all riders as quickly as possible.
“Bell and Telus have been dragging their heels and the federal government is now forcing them to work with us in earnest to make connectivity possible for all riders,” she said in a statement.
Schmidt called it “good news for Toronto transit riders” and said Rogers will “continue to work around the clock to upgrade and expand the network so all riders can connect anywhere on the subway.”
Meanwhile, Telus spokesperson Richard Gilhooley said the company is pleased by today’s decision “to compel Rogers to provide access to all carriers on the TTC.”
Gilhooley said Champagne’s order will significantly improve public safety and fair competition.
“It is regrettable that it took his action to force Rogers to do what they had promised to do months ago,” Gilhooley said.
Bell spokeswoman Jacqueline Michelis said the news will mean greater connectivity, convenience and safety.
“With the federal government now forcing Rogers to finally work with other carriers, we look forward to providing our customers with underground wireless coverage in the coming weeks,” she said in a statement.
TORONTO – TD Bank Group, which is mired in a money laundering scandal in the U.S., says chief executive Bharat Masrani will retire next year.
Masrani, who will retire officially on April 10, 2025, says the bank’s, “anti-money laundering challenges,” took place on his watch and he takes full responsibility.
The bank named Raymond Chun, TD’s group head, Canadian personal banking, as his successor.
As part of a transition plan, Chun will become chief operating officer on Nov. 1 before taking over the top job when Masrani steps down at the bank’s annual meeting next year.
TD also announced that Riaz Ahmed, group head, wholesale banking and president and CEO of TD Securities, will retire at the end of January 2025.
TD has taken billions in charges related to ongoing U.S. investigations into the failure of its anti-money laundering program.
This report by The Canadian Press was first published Sept. 19, 2024.
“Communication is one of the most important skills you require for a successful life.” — Catherine Pulsifer, author.
I’m one hundred percent in agreement with Pulsifer, which is why my evaluation of candidates begins with their writing skills. If a candidate’s writing skills and verbal communication skills, which I’ll assess when interviewing, aren’t well above average, I’ll pass on them regardless of their skills and experience.
Why?
Because business is fundamentally about getting other people to do things—getting employees to be productive, getting customers to buy your products or services, and getting vendors to agree to a counteroffer price. In business, as in life in general, you can’t make anything happen without effective communication; this is especially true when job searching when your writing is often an employer’s first impression of you.
Think of all the writing you engage in during a job search (resumes, cover letters, emails, texts) and all your other writing (LinkedIn profile, as well as posts and comments, blogs, articles, tweets, etc.) employers will read when they Google you to determine if you’re interview-worthy.
With so much of our communication today taking place via writing (email, text, collaboration platforms such as Microsoft Teams, Slack, ClickUp, WhatsApp and Rocket.Chat), the importance of proficient writing skills can’t be overstated.
When assessing a candidate’s writing skills, you probably think I’m looking for grammar and spelling errors. Although error-free writing is important—it shows professionalism and attention to detail—it’s not the primary reason I look at a candidate’s writing skills.
The way someone writes reveals how they think.
Clear writing = Clear thinking
Structured paragraphs = Structured mind
Impactful sentences = Impactful ideas
Effective writing isn’t about using sophisticated vocabulary. Hemingway demonstrated that deceptively simple, stripped-down prose can captivate readers. Effective writing takes intricate thoughts and presents them in a way that makes the reader think, “Damn! Why didn’t I see it that way?” A good writer is a dead giveaway for a good thinker. More than ever, the business world needs “good thinkers.”
Therefore, when I come across a candidate who’s a good writer, hence a good thinker, I know they’re likely to be able to write:
Emails that don’t get deleted immediately and are responded to
Simple, concise, and unambiguous instructions
Pitches that are likely to get read
Social media content that stops thumbs
Human-sounding website copy
Persuasively, while attuned to the reader’s possible sensitivities
Now, let’s talk about the elephant in the room: AI, which job seekers are using en masse. Earlier this year, I wrote that AI’s ability to hyper-increase an employee’s productivity—AI is still in its infancy; we’ve seen nothing yet—in certain professions, such as writing, sales and marketing, computer programming, office and admin, and customer service, makes it a “fewer employees needed” tool, which understandably greatly appeals to employers. In my opinion, the recent layoffs aren’t related to the economy; they’re due to employers adopting AI. Additionally, companies are trying to balance investing in AI with cost-cutting measures. CEOs who’ve previously said, “Our people are everything,” have arguably created today’s job market by obsessively focusing on AI to gain competitive advantages and reduce their largest expense, their payroll.
It wouldn’t be a stretch to assume that most AI usage involves generating written content, content that’s obvious to me, and likely to you as well, to have been written by AI. However, here’s the twist: I don’t particularly care.
Why?
Because the fundamental skill I’m looking for is the ability to organize thoughts and communicate effectively. What I care about is whether the candidate can take AI-generated content and transform it into something uniquely valuable. If they can, they’re demonstrating the skills of being a good thinker and communicator. It’s like being a great DJ; anyone can push play, but it takes skill to read a room and mix music that gets people pumped.
Using AI requires prompting effectively, which requires good writing skills to write clear and precise instructions that guide the AI to produce desired outcomes. Prompting AI effectively requires understanding structure, flow and impact. You need to know how to shape raw information, such as milestones throughout your career when you achieved quantitative results, into a compelling narrative.
So, what’s the best way to gain and enhance your writing skills? As with any skill, you’ve got to work at it.
Two rules guide my writing:
Use strong verbs and nouns instead of relying on adverbs, such as “She dashed to the store.” instead of “She ran quickly to the store.” or “He whispered to the child.” instead of “He spoke softly to the child.”
Avoid using long words when a shorter one will do, such as “use” instead of “utilize” or “ask” instead of “inquire.” As attention spans get shorter, I aim for clarity, simplicity and, most importantly, brevity in my writing.
Don’t just string words together; learn to organize your thoughts, think critically, and communicate clearly. Solid writing skills will significantly set you apart from your competition, giving you an advantage in your job search and career.
Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers “unsweetened” job search advice. You can send Nick your questions to artoffindingwork@gmail.com.
MONTREAL – Politics, public opinion and salary hikes south of the border helped push Air Canada toward a deal that secures major pay gains for pilots, experts say.
Hammered out over the weekend, the would-be agreement includes a cumulative wage hike of nearly 42 per cent over four years — an enormous bump by historical standards — according to one source who was not authorized to speak publicly on the matter. The previous 10-year contract granted increases of just two per cent annually.
The federal government’s stated unwillingness to step in paved the way for a deal, noted John Gradek, after Prime Minister Justin Trudeau made it plain the two sides should hash one out themselves.
“Public opinion basically pressed the federal cabinet, including the prime minister, to keep their hands clear of negotiations and looking at imposing a settlement,” said Gradek, who teaches aviation management at McGill University.
After late-night talks at a hotel near Toronto’s Pearson airport, the country’s biggest airline and the union representing 5,200-plus aviators announced early Sunday morning they had reached a tentative agreement, averting a strike that would have grounded flights and affected some 110,000 passengers daily.
The relative precariousness of the Liberal minority government as well as a push to appear more pro-labour underlay the prime minister’s hands-off approach to the negotiations.
Trudeau said Friday the government would not step in to fix the impasse — unlike during a massive railway work stoppage last month and a strike by WestJet mechanics over the Canada Day long weekend that workers claimed road roughshod over their constitutional right to collective bargaining. Trudeau said the government respects the right to strike and would only intervene if it became apparent no negotiated deal was possible.
“They felt that they really didn’t want to try for a third attempt at intervention and basically said, ‘Let’s let the airline decide how they want to deal with this one,'” said Gradek.
“Air Canada ran out of support as the week wore on, and by the time they got to Friday night, Saturday morning, there was nothing left for them to do but to basically try to get a deal set up and accepted by ALPA (Air Line Pilots Association).”
Trudeau’s government was also unlikely to consider back-to-work legislation after the NDP tore up its agreement to support the Liberal minority in Parliament, Gradek said. Conservative Leader Pierre Poilievre, whose party has traditionally toed a more pro-business line, also said last week that Tories “stand with the pilots” and swore off “pre-empting” the negotiations.
Air Canada CEO Michael Rousseau had asked Ottawa on Thursday to impose binding arbitration pre-emptively — “before any travel disruption starts” — if talks failed. Backed by business leaders, he’d hoped for an effective repeat of the Conservatives’ move to head off a strike in 2012 by legislating Air Canada pilots and ground crew to stick to their posts before any work stoppage could start.
The request may have fallen flat, however. Gradek said he believes there was less anxiety over the fallout from an airline strike than from the countrywide railway shutdown.
He also speculated that public frustration over thousands of cancelled flights would have flowed toward Air Canada rather than Ottawa, prompting the carrier to concede to a deal yielding “unheard of” gains for employees.
“It really was a total collapse of the Air Canada bargaining position,” he said.
Pilots are slated to vote in the coming weeks on the four-year contract.
Last year, pilots at Delta Air Lines, United Airlines and American Airlines secured agreements that included four-year pay boosts ranging from 34 per cent to 40 per cent, ramping up pressure on other carriers to raise wages.
After more than a year of bargaining, Air Canada put forward an offer in August centred around a 30 per cent wage hike over four years.
But the final deal, should union members approve it, grants a 26 per cent increase in the first year alone, retroactive to September 2023, according to the source. Three wage bumps of four per cent would follow in 2024 through 2026.
Passengers may wind up shouldering some of that financial load, one expert noted.
“At the end of the day, it’s all us consumers who are paying,” said Barry Prentice, who heads the University of Manitoba’s transport institute.
Higher fares may be mitigated by the persistence of budget carrier Flair Airlines and the rapid expansion of Porter Airlines — a growing Air Canada rival — as well as waning demand for leisure trips. Corporate travel also remains below pre-COVID-19 levels.
Air Canada said Sunday the tentative contract “recognizes the contributions and professionalism of Air Canada’s pilot group, while providing a framework for the future growth of the airline.”
The union issued a statement saying that, if ratified, the agreement will generate about $1.9 billion of additional value for Air Canada pilots over the course of the deal.
Meanwhile, labour tension with cabin crew looms on the horizon. Air Canada is poised to kick off negotiations with the union representing more than 10,000 flight attendants this year before the contract expires on March 31.
This report by The Canadian Press was first published Sept. 16, 2024.
