Alstom CEO says 'several years' to fix Bombardier's rail business but no plans to shut Ontario, Quebec plants | Canada News Media
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Alstom CEO says ‘several years’ to fix Bombardier’s rail business but no plans to shut Ontario, Quebec plants

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Alstom CEO Henri Poupart-Lafarge at Alstom’s headquarters in Saint-Ouen, France, on May 7, 2019.

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Alstom SA’s chief executive says it will take “several years” for the French train maker to fix Bombardier Inc.’s rail business but wants to reassure Canadians that closing local factories in Ontario and Quebec is not in the company’s plans.

“The reality is … there is no miracle” to getting Bombardier Transportation back to making steady profits, Henri Poupart-Lafarge told The Globe and Mail in an interview ahead of the close of Alstom’s purchase of the business Friday for US$6-billion. Through the deal, Alstom will become the world’s second-largest train maker behind China’s CRRC.

Net proceeds to Bombardier are about US$3.6-billion, US$400-million less than the US$4-billion communicated in September. Bombardier said lower-than-expected cash generation at the rail business in the fourth quarter as well as “disagreements between the parties” about certain adjustments accounted for the lower price.

“I’m not going to tell you that it will take six months to turn around. It will take several years, three or four probably, in order to stabilize the situation,” Mr. Poupart-Lafarge said. “[But] the potential is there. And that is extremely important.”

The comments highlight the depth of existing problems at Bombardier Transportation (BT) and the scope of the challenge for Alstom, which is taking on 36,000 new employees and 63 manufacturing and engineering facilities around the world with the transaction. They could also provide some insight into why Bombardier chose to sell BT instead of its private jet unit, for which it also entertained offers.

BT is one of the world’s largest makers of rail equipment and continues to win new orders to strengthen a backlog that stood at US$34.1-billion as of Sept. 30. But the business has been hamstrung in recent years by problems on a series of technically complex contracts with Germany’s Deutsche Bahn and other clients that have resulted in delivery delays and subsequent financial penalties from customers.

Bombardier executives have struggled at various times to explain the source of BT’s woes. Chief Executive Eric Martel last year mandated a new project team to conduct “deep dives” into its challenging projects to understand the reasons for excessive costs and said BT became “a build and retrofit operation, either because of late issue identification, a lack of clear accountability or because we cut engineering resources too deeply in certain areas to meet misguided account targets.”

Mr. Poupart-Lafarge said there are no problems at BT that are unusual. “It’s more the number of difficulties rather than the nature of the difficulties,” he said.

BT operates four manufacturing and engineering sites in Canada in the Ontario cities of Thunder Bay and Kingston as well as Quebec’s La Pocatière and Saint-Bruno. Alstom has committed to developing its presence in Quebec and has announced that its regional headquarters for the Americas will be based in Montreal.

But concern has mounted in recent weeks in Thunder Bay in particular that the pledge doesn’t extend to the plant in that city. The facility is currently running at a low level of output.

This year, the site was to start work in support of a U.S. West Coast bi-level car order expected to be completed by the third quarter and had no work planned beyond that, BT spokesperson Annick Robinson said in December. In 2021, the plant will be at an all-time historical low of approximately 300 employees in a building that employed 1,100 as recently as January, 2019.

Mr. Poupart-Lafarge said Alstom’s plan is to keep the combined companies’ factories across the world, adding sales are growing and there is no reason it cannot fill its plants. He said the company’s goal will be to “be local everywhere” while trying to standardize its products and processes as much as possible.

“These factories will need to be filled with commercial successes, that’s for sure, that’s the first one. But they should not be afraid,” the CEO said. “There will be no industrial plan [along the lines of shutting facilities]. The idea is not to lose factories.”

Rail manufacturing is expected to grow at a compound annual growth rate of 2.3 per cent by 2025, Alstom said Friday. The COVID-19 pandemic has forced the temporary suspension of operations at several train facilities across the world but recent stimulus announcements by governments confirm that rail is a long-term priority for many nations as a sustainable mobility solution, the company said.

“There is a small wound but the prospects are, if anything, improving,” Mr. Poupart-Lafarge said. “[This year] looks great in most countries in the world.”

Alstom’s CEO said he feels the root cause of BT’s recent problems has always been tied to the wider pressure experienced at parent Bombardier Inc. He said signs of trouble stretch back at least a decade when BT was having trouble delivering on newly won contracts after a wave of commercial success. At the time, Bombardier was starting to experience early complications in developing its CSeries airliner, a program whose delays and cost overruns would eventually tip its balance sheet close to the brink.

Instead of openly addressing the difficulties at BT by communicating them to the market and admitting it might need to take some loss provisions and make further investments, Bombardier took steps in the early 2010s to “hide a little bit the difficulties to avoid polluting the group, which had already some difficulties in other areas,” Mr. Poupart-Lafarge said.

“And for years and years, they were explaining new stories to say that they were going to solve their problems.”

Bombardier has been in “firefighting mode” trying to resolve its train delivery issues and Alstom’s aim is to give its engineers and managers “the necessary air to breathe and to implement corrective action,” Mr. Poupart-Lafarge said. He said there will be extensive talks with Bombardier customers to better understand where Alstom should concentrate its early efforts.

Despite the challenges, Mr. Poupart-Lafarge said he’s looking forward to bringing BT, maker of Zefiro high speed trains and Movia metro systems, into the Alstom fold. The business will give Alstom much greater scale in markets like North America, Germany, the U.K. and China and brings a “global culture” that is well adapted to the changing rail market, he said.

Pension fund giant Caisse de dépôt et placement du Québec becomes Alstom’s largest shareholder through the deal with a 17.5-per-cent stake. Alstom plans to partner with the Caisse, as a financial investor, on future contract bidding, Mr. Poupart-Lafarge said.

For Bombardier, the transaction marks the end of a 50-year push into rail that started in 1970 with the acquisition of Austrian tram maker Lohnerwerke. The company is now staking its future on business jets, betting that there are enough billionaires and executives wanting to travel privately to fuel new jet orders and keep its maintenance and service centres busy.

Proceeds from the BT sale will help Bombardier address its near-term debt maturities, said analyst Dan Fong of Veritas Investment Research. The company said Friday its pro forma net debt at the end of 2020 stood at about US$4.7-billion.

“Out of the gate, they’ll still be heavily levered,” Mr. Fong said. “But at least they’ll have a pretty good runway to ramp-up the business jet division before additional maturities come due.”

Source: – The Globe and Mail

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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