AN OPEN LETTER: This Holiday Season Be Nice to Hospitality Workers | Canada News Media
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AN OPEN LETTER: This Holiday Season Be Nice to Hospitality Workers

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Dear consumers,

The holiday season is upon us. Therefore, sadly predictable, even with hyperinflation and an uncertain economy, our Western consumerism has begun its annual shift into high gear, resulting in our interacting with front-line hospitality workers (retail sales associates, baristas, restaurant servers) more than usual.

You can tell a lot about someone by how they treat the person serving them; hence, the value of kindness cannot be overstated.

Throughout December and to support extended Boxing Week sales, well into January, hospitality workers will be working long hours, often eating on their feet or in the stockroom, missing out on festivities with friends and family and exhausting themselves. Crippling staffing shortages, coupled with stock shortages, have created stressful retail and eating establishment environments for both employees and customers.

God forbid Barbie Dreamhouse is not in stock, the barista added the wrong flavoured syrup to your coffee, the Subway counter clerk forgot to swap your salad for chips, or you asked for no ice, and your drink came with ice.

Breathe! You have food, a roof over your head, work to go to, and a sense of safety, as opposed to the millions worldwide who currently live in unimaginable poverty or, through no fault of their own, find themselves living in a war zone.

Humans, especially in stressful, busy work environments, are bound to make mistakes. You gain nothing by not treating the person serving you with the respect they deserve other than adding stress to an already stressful situation and, as I have often seen, making a public scene because your Kansas City Striploin was done, according to you, medium-well, not well-done as you asked for.

As much as everyone bemoans the economy and how hard it is to make “ends meet” (READ: “I have to rethink my wants.”) our society has somehow evolved to where consumers have the privilege of prioritizing getting stressed over a toy, not being in stock, over putting food on the table.

I assure you that the person serving you did not purposefully run out of stock or intentionally make whatever mistake you are upset over. Do not take it personally—it is not the end of the world. As an understanding and empathetic human being, which I hope we all are, give the person the benefit of the doubt and politely point out the mistake… or better yet, let it go! (The salad is better for you.)

Now is the ideal time to put aside our 1st world privileges. If the person serving makes a mistake, which I repeat was unintentional, be understanding, nice, and forgiving. Remember, especially when dining out, that the person serving you is working hard, while juggling factors out of their control (e.g., the chef called in sick, an item is out of stock, the cappuccino machine is broken), trying to make your experience as pleasant as possible.

Who is not angry about today’s prices? When making purchases that your cashier ringing them up likely cannot afford, be nice! Hospitality workers have no control over prices. If something is expensive, rethink if you really need to make the purchase and why you are making it. Is it to impress? To look rich? An attempt to buy acceptance or love?

Evaluating your reasons for making a purchase is much more financially savvy than berating a sales associate that the Jordan Retro 7 sneakers you want to gift to your nephew in Regina, whom you have not spoken to in three years, but you want your brother to perceive you as “financially successful,” cost $245.

The sales associate or your server did not set the price. How you spend your money, what you are willing to pay, is entirely on you, not the person serving you. If you are angry at how much something costs, be angry at yourself for believing you “must have it.”

Hospitality workers are people with real feelings. Shouting at a McDonald’s counter server, which I had seen on several occasions because they gave you sweet and sour dipping sauce when you asked for barbecue, will likely result in that person going in the back to cry. Was it worth making someone earning minimum wage feel bad for making an unintentional mistake over dipping sauce?

The holidays are about celebrating the values that bind us and coming together. Despite all our self-identifying differences and how the media and politicians go to great lengths to create divisiveness, I like to think we can all agree, even though we do not always act accordingly—everyone is allowed a few bad days—that being nice to each other is a critical part of our social contract. Is not the heart of humanity human kindness? Smiling costs nothing. Saying “Please” and “Thank you” costs nothing. It costs nothing to treat bar, retail, and restaurant staff with patience.

There is no better place to start than with hospitality workers to live by the simple golden rule: “Treat others as you would like to be treated,” not just during the holiday season but throughout the year.

As I mentioned initially, how you treat the person serving you tells a lot about you.

______________________________________________________________

 

Nick Kossovan, a self-described connoisseur of human psychology, writes about what’s on his mind from Toronto. You can follow Nick on X/Twitter and Instagram @NKossovan.

 

Economy

Canada’s unemployment rate holds steady at 6.5% in October, economy adds 15,000 jobs

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OTTAWA – Canada’s unemployment rate held steady at 6.5 per cent last month as hiring remained weak across the economy.

Statistics Canada’s labour force survey on Friday said employment rose by a modest 15,000 jobs in October.

Business, building and support services saw the largest gain in employment.

Meanwhile, finance, insurance, real estate, rental and leasing experienced the largest decline.

Many economists see weakness in the job market continuing in the short term, before the Bank of Canada’s interest rate cuts spark a rebound in economic growth next year.

Despite ongoing softness in the labour market, however, strong wage growth has raged on in Canada. Average hourly wages in October grew 4.9 per cent from a year ago, reaching $35.76.

Friday’s report also shed some light on the financial health of households.

According to the agency, 28.8 per cent of Canadians aged 15 or older were living in a household that had difficulty meeting financial needs – like food and housing – in the previous four weeks.

That was down from 33.1 per cent in October 2023 and 35.5 per cent in October 2022, but still above the 20.4 per cent figure recorded in October 2020.

People living in a rented home were more likely to report difficulty meeting financial needs, with nearly four in 10 reporting that was the case.

That compares with just under a quarter of those living in an owned home by a household member.

Immigrants were also more likely to report facing financial strain last month, with about four out of 10 immigrants who landed in the last year doing so.

That compares with about three in 10 more established immigrants and one in four of people born in Canada.

This report by The Canadian Press was first published Nov. 8, 2024.

The Canadian Press. All rights reserved.

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Economy

Health-care spending expected to outpace economy and reach $372 billion in 2024: CIHI

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The Canadian Institute for Health Information says health-care spending in Canada is projected to reach a new high in 2024.

The annual report released Thursday says total health spending is expected to hit $372 billion, or $9,054 per Canadian.

CIHI’s national analysis predicts expenditures will rise by 5.7 per cent in 2024, compared to 4.5 per cent in 2023 and 1.7 per cent in 2022.

This year’s health spending is estimated to represent 12.4 per cent of Canada’s gross domestic product. Excluding two years of the pandemic, it would be the highest ratio in the country’s history.

While it’s not unusual for health expenditures to outpace economic growth, the report says this could be the case for the next several years due to Canada’s growing population and its aging demographic.

Canada’s per capita spending on health care in 2022 was among the highest in the world, but still less than countries such as the United States and Sweden.

The report notes that the Canadian dental and pharmacare plans could push health-care spending even further as more people who previously couldn’t afford these services start using them.

This report by The Canadian Press was first published Nov. 7, 2024.

Canadian Press health coverage receives support through a partnership with the Canadian Medical Association. CP is solely responsible for this content.

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Trump’s victory sparks concerns over ripple effect on Canadian economy

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As Canadians wake up to news that Donald Trump will return to the White House, the president-elect’s protectionist stance is casting a spotlight on what effect his second term will have on Canada-U.S. economic ties.

Some Canadian business leaders have expressed worry over Trump’s promise to introduce a universal 10 per cent tariff on all American imports.

A Canadian Chamber of Commerce report released last month suggested those tariffs would shrink the Canadian economy, resulting in around $30 billion per year in economic costs.

More than 77 per cent of Canadian exports go to the U.S.

Canada’s manufacturing sector faces the biggest risk should Trump push forward on imposing broad tariffs, said Canadian Manufacturers and Exporters president and CEO Dennis Darby. He said the sector is the “most trade-exposed” within Canada.

“It’s in the U.S.’s best interest, it’s in our best interest, but most importantly for consumers across North America, that we’re able to trade goods, materials, ingredients, as we have under the trade agreements,” Darby said in an interview.

“It’s a more complex or complicated outcome than it would have been with the Democrats, but we’ve had to deal with this before and we’re going to do our best to deal with it again.”

American economists have also warned Trump’s plan could cause inflation and possibly a recession, which could have ripple effects in Canada.

It’s consumers who will ultimately feel the burden of any inflationary effect caused by broad tariffs, said Darby.

“A tariff tends to raise costs, and it ultimately raises prices, so that’s something that we have to be prepared for,” he said.

“It could tilt production mandates. A tariff makes goods more expensive, but on the same token, it also will make inputs for the U.S. more expensive.”

A report last month by TD economist Marc Ercolao said research shows a full-scale implementation of Trump’s tariff plan could lead to a near-five per cent reduction in Canadian export volumes to the U.S. by early-2027, relative to current baseline forecasts.

Retaliation by Canada would also increase costs for domestic producers, and push import volumes lower in the process.

“Slowing import activity mitigates some of the negative net trade impact on total GDP enough to avoid a technical recession, but still produces a period of extended stagnation through 2025 and 2026,” Ercolao said.

Since the Canada-United States-Mexico Agreement came into effect in 2020, trade between Canada and the U.S. has surged by 46 per cent, according to the Toronto Region Board of Trade.

With that deal is up for review in 2026, Canadian Chamber of Commerce president and CEO Candace Laing said the Canadian government “must collaborate effectively with the Trump administration to preserve and strengthen our bilateral economic partnership.”

“With an impressive $3.6 billion in daily trade, Canada and the United States are each other’s closest international partners. The secure and efficient flow of goods and people across our border … remains essential for the economies of both countries,” she said in a statement.

“By resisting tariffs and trade barriers that will only raise prices and hurt consumers in both countries, Canada and the United States can strengthen resilient cross-border supply chains that enhance our shared economic security.”

This report by The Canadian Press was first published Nov. 6, 2024.

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