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ANALYSIS: 3 pages, 520 days of delay, and Canada’s busted access-to-information system – Globalnews.ca

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It ought to have been a simple request.

Filed electronically, the access-to-information request asked the department of Global Affairs Canada (GAC) for a memo, identified not only by title but also by the departmental tracking number GAC uses, that described a program to provide foreign diplomats hosted tours of Canada’s Arctic territories.

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The memo should have been easy to find, easy to process, and easy to release.

But GAC’s system for responding to access-to-information is so broken that this request, which produced a three-page memo in which not a single word was blacked out by government censors, took 520 days or nearly 18 months to process.

The pandemic has made things worse but GAC was failing its legal obligations to provide requested records within 30 days long before the pandemic. For example:

  • As of Wednesday, it has been 836 days and counting since a request was made in August 2019 — months before the pandemic hit — for a briefing book then trade minister Jim Carr used to prepare for meetings in Chile with other trade ministers. Not a single page has yet been released.
  • It took 550 days to release a 10-page briefing note prepared for then foreign minister Chrystia Freeland ahead of a May 2019 phone call she had with her Mexican counterpart.
  • It took 513 days to release a briefing book then foreign minister Francois-Philippe Champagne took with him to a G20 meeting in November 2019.
  • It took 330 days to release a heavily censored eight-page memo, requested in June 2020 describing how China was dealing with plastic pollution.
  • Another request for records made in February 2020 was just released to Global News, after more than 18 months. It contained details of important developments in Canada’s continuing deliberations over whether to allow gear made by China’s Huawei on Canadian networks.

There are dozens more examples in which records that were requested from GAC by document number and title, which should be released in 30 days or less, routinely take 200 days or more to process.

On Monday, Global News emailed the office of the new Foreign Affairs Minister, Melanie Joly, to ask if she thought this standard of performance was acceptable. Her office acknowledged the request for comment but did not provide a response.

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GAC may be one of the worst offenders but it is not the only one. Long delays in defiance of the timelines laid down in law in the Access to Information Act are routine for requests filed to the departments of National Defence, the RCMP, Statistics Canada, Crown-Indigenous Relations, and so on.

The Trudeau government came into office in 2015 promising to fix the access-to-information system, a process used each year not just by journalists but by tens of thousands of researchers, not-for-profit groups, businesses and everyday Canadians. It is a key tool for transparency and accountability. And yet, a system already notorious for delays at the end of the Harper era is worse now after six years of the Trudeau government.

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Still, Mona Fortier, the new president of the Treasury Board, vows to fix it. In an email, a spokesperson for Fortier said reviews are underway to improve access-to-information performance across all government departments. The Treasury Board Secretariat is the government department that provides rules and manuals to all government departments when it comes to the interpretation and administration of the ATI Act.

Her first task may be to undo the damage caused by the pandemic.

When the pandemic first impacted government institutions in early 2020, none of the employees who work in government access-to-information shops were deemed essential workers and so, like all non-essential federal government workers, they were sent home. But the computer systems they need to process ATI requests are often on secure networks accessible only from within their workplace.

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And so the ATI system ground to a halt. Again, that was early in 2020. And while many, if not most, government employees have been able to return to their offices for months,  departments continue to use the pandemic as an excuse to delay the release of records even though federal Information Commissioner Caroline Maynard, an independent officer of Parliament, ruled early on in that the pandemic cannot be used as an excuse to delay the production of requested records.

“The right of access, a quasi-constitutional right, cannot be suspended because of the pandemic,” Maynard told MPs on the House of Commons Standing Committee on Government Operations and Estimates last February. “Government transparency is the foundation of a strong democracy and has never been more important than during this crisis.”






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Fortier, the Treasury Board president, agrees with Maynard.

“Responding to ATI and personal information requests is a legal obligation for all institutions. The Access to Information Act does not allow for institutions to delay responding to access to information requests because of a pandemic or other emergency,” Isabella Brisson, the press secretary to Fortier, said in an e-mail statement Tuesday.

And yet, the online portal where any Canadian can file a request for records continues to post a warning at the top of the site about “possible delays treating your request” because of “exceptional measures” taken to deal with COVID-19.


This screenshot, taken Dec. 1, 2021, of the federal government’s portal to file access-to-information requests, continues to warn of possible delays in responding to requests.


Global News

And when departments receive a request, a standard acknowledgement letter is issued within a few days and those acknowledgement letters have, for nearly 18 months, also contained routine warnings of delays due to COVID-19.

“Considering the importance of the right of access to information, which is a quasi-constitutional right, and the period that has elapsed since the beginning of the pandemic, one would expect that institutions would have had time to adjust their operations to the new reality and that such warnings should not still be used as a boilerplate excuse from institutions,” Laurence Crête, a spokesperson for Commissioner Maynard, said in an email this week.

Back at Global Affairs Canada, a departmental spokesman, John Babcock, acknowledged the significant backlog in ATI operations caused by the pandemic but said the department had implemented new electronic processes to allow employees working from home to access requested documents. He said there is an expectation the department will be able to improve its compliance rate.

Brisson, in Fortier’s office, said memos would be going out soon to all government departments directing each minister and deputy minister to “have a plan in place to address ATI and personal information request backlogs and to fully meet legal obligations going forward.”

David Akin is the chief political correspondent for Global News.

© 2021 Global News, a division of Corus Entertainment Inc.

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Bad traffic, changed plans: Toronto braces for uncertainty of its Taylor Swift Era

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TORONTO – Will Taylor Swift bring chaos or do we all need to calm down?

It’s a question many Torontonians are asking this week as the city braces for the arrival of Swifties, the massive fan base of one of the world’s biggest pop stars.

Hundreds of thousands are expected to descend on the downtown core for the singer’s six concerts which kick off Thursday at the Rogers Centre and run until Nov. 23.

And while their arrival will be a boon to tourism dollars — the city estimates more than $282 million in economic impact — some worry it could worsen Toronto’s gridlock by clogging streets that already come to a standstill during rush hour.

Swift’s shows are set to collide with sports events at the nearby Scotiabank Arena, including a Raptors game on Friday and a Leafs game on Saturday.

Some residents and local businesses have already adjusted their plans to avoid the area and its planned road closures.

Aahil Dayani says he and some friends intended to throw a birthday bash for one of their pals until they realized it would overlap with the concerts.

“Something as simple as getting together and having dinner is now thrown out the window,” he said.

Dayani says the group rescheduled the gathering for after Swift leaves town. In the meantime, he plans to hunker down at his Toronto residence.

“Her coming into town has kind of changed up my social life,” he added.

“We’re pretty much just not doing anything.”

Max Sinclair, chief executive and founder of A.I. technology firm Ecomtent, suggested his employees avoid the company’s downtown offices on concert days, saying he doesn’t see the point in forcing people to endure potential traffic jams.

“It’s going to be less productive for us, and it’s going to be just a pain for everyone, so it’s easier to avoid it,” Sinclair said.

“We’re a hybrid company, so we can be flexible. It just makes sense.”

Swift’s concerts are the latest pop culture moment to draw attention to Toronto’s notoriously disastrous daily commute.

In June, One Direction singer Niall Horan uploaded a social media video of himself walking through traffic to reach the venue for his concert.

“Traffic’s too bad in Toronto, so we’re walking to the venue,” he wrote in the post.

Toronto Transit Commission spokesperson Stuart Green says the public agency has been working for more than a year on plans to ease the pressure of so many Swifties in one confined area.

“We are preparing for something that would be akin to maybe the Beatles coming in the ‘60s,” he said.

Dozens of buses and streetcars have been added to transit routes around the stadium, and the TTC has consulted the city on potential emergency scenarios.

Green will be part of a command centre operated by the City of Toronto and staffed by Toronto police leaders, emergency services and others who have handled massive gatherings including the Raptors’ NBA championship parade in 2019.

“There may be some who will say we’re over-preparing, and that’s fair,” Green said.

“But we know based on what’s happened in other places, better to be over-prepared than under-prepared.”

Metrolinx, the agency for Ontario’s GO Transit system, has also added extra trips and extended hours in some regions to accommodate fans looking to travel home.

A day before Swift’s first performance, the city began clearing out tents belonging to homeless people near the venue. The city said two people were offered space in a shelter.

“As the area around Rogers Centre is expected to receive a high volume of foot traffic in the coming days, this area has been prioritized for outreach work to ensure the safety of individuals in encampments, other residents, businesses and visitors — as is standard for large-scale events,” city spokesperson Russell Baker said in a statement.

Homeless advocate Diana Chan McNally questioned whether money and optics were behind the measure.

“People (in the area) are already in close proximity to concerts, sports games, and other events that generate massive amounts of traffic — that’s nothing new,” she said in a statement.

“If people were offered and willingly accepted a shelter space, free of coercion, I support that fully — that’s how it should happen.”

This report by The Canadian Press was first published Nov. 13, 2024.



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‘It’s literally incredible’: Swifties line up for merch ahead of Toronto concerts

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TORONTO – Hundreds of Taylor Swift fans lined up outside the gates of Toronto’s Rogers Centre Wednesday, with hopes of snagging some of the pop star’s merchandise on the eve of the first of her six sold-out shows in the city.

Swift is slated to perform at the venue from Thursday to Saturday, and the following week from Nov. 21 to Nov. 23, with concert merchandise available for sale on some non-show days.

Swifties were all smiles as they left the merch shop, their arms full of sweaters and posters bearing pictures of the star and her Eras Tour logo.

Among them was Zoe Haronitis, 22, who said she waited in line for about two hours to get $300 worth of merchandise, including some apparel for her friends.

Haronitis endured the autumn cold and the hefty price tag even though she hasn’t secured a concert ticket. She said she’s hunting down a resale ticket and plans to spend up to $600.

“I haven’t really budgeted anything,” Haronitis said. “I don’t care how much money I spent. That was kind of my mindset.”

The megastar’s merchandise costs up to $115 for a sweater, and $30 for tote bags and other accessories.

Rachel Renwick, 28, also waited a couple of hours in line for merchandise, but only spent about $70 after learning that a coveted blue sweater and a crewneck had been snatched up by other eager fans before she got to the shop. She had been prepared to spend much more, she said.

“The two prized items sold out. I think a lot more damage would have been done,” Renwick said, adding she’s still determined to buy a sweater at a later date.

Renwick estimated she’s spent about $500 in total on “all-things Eras Tour,” including her concert outfit and merchandise.

The long queue for Swift merch is just a snapshot of what the city will see in the coming days. It’s estimated that up to 500,000 visitors from outside Toronto will be in town during the concert period.

Tens of thousands more are also expected to attend Taylgate’24, an unofficial Swiftie fan event scheduled to be held at the nearby Metro Toronto Convention Centre.

Meanwhile, Destination Toronto has said it anticipates the economic impact of the Eras Tour could grow to $282 million as the money continues to circulate.

But for fans like Haronitis, the experience in Toronto comes down to the Swiftie community. Knowing that Swift is going to be in the city for six shows and seeing hundreds gather just for merchandise is “awesome,” she said.

Even though Haronitis hasn’t officially bought her ticket yet, she said she’s excited to see the megastar.

“It’s literally incredible.”

This report by The Canadian Press was first published Nov. 13, 2024.

The Canadian Press. All rights reserved.



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Via Rail seeks judicial review on CN’s speed restrictions

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OTTAWA – Via Rail is asking for a judicial review on the reasons why Canadian National Railway Co. has imposed speed restrictions on its new passenger trains.

The Crown corporation says it is seeking the review from the Federal Court after many attempts at dialogue with the company did not yield valid reasoning for the change.

It says the restrictions imposed last month are causing daily delays on Via Rail’s Québec City-Windsor corridor, affecting thousands of passengers and damaging Via Rail’s reputation with travellers.

CN says in a statement that it imposed the restrictions at rail crossings given the industry’s experience and known risks associated with similar trains.

The company says Via has asked the courts to weigh in even though Via has agreed to buy the equipment needed to permanently fix the issues.

Via said in October that no incidents at level crossings have been reported in the two years since it put 16 Siemens Venture trains into operation.

This report by The Canadian Press was first published Nov. 13, 2024.

Companies in this story: (TSX:CN)

The Canadian Press. All rights reserved.



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