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Apple's iPhone 12 will likely have a new design. Will it be easier to repair? – CNET

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Apple’s known for its obsessive focus on the iPhone’s design.


Angela Land/CNET

This story is part of Apple Event, our full coverage of the latest news from Apple headquarters.

When Apple’s 5G iPhone 12, or whatever it’s called, gets announced on Tuesday, Oct. 13, during the company’s online-only launch event, industry watchers will be looking closely to see how Apple sells us on 5G wireless, its new chips and cameras, and whatever other new features it might pack in. (Here are all the final iPhone 12 rumors we’ve heard, and the latest major leak.)

But it’s the design that may end up being its most important feature. The new iPhone is expected to shave the device’s curved edges into squares, much like those on the current iPad Pro.

That’ll draw the attention of repair experts around the world, who will rush to YouTube and Twitter once they get hold of the device to start dissecting it down to each seam, screw and cable inside to learn what’s fixable and what isn’t.

“Apple’s the best at everything they do except serviceability,” said Kyle Wiens, head of repair instruction and parts site iFixit, which typically rushes to perform online tear-downs of new Apple devices when they launch. 

People like Wiens highlight an increasingly public debate within the tech industry over form and function. As gadgets from computers to phones get smaller and lighter, people around the tech world are wondering how far this push for slim design will go, and whether it’ll take precedence over being easy to repair. 


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Repair advocates note, for example, that the batteries in Apple’s popular AirPods wireless headphones can’t be replaced without destroying them. “That’s the difference between a product that can last 18 months and what can last 10 years,” Wiens added. But at the same time, the AirPods’ popularity stems in part from how lightweight, small and slick they are — all aspects that would likely be altered by having compartments and connectors for replaceable batteries.

A mockup of what the iPhone 12 may look like, with straight edges on the sides.


Svetapple

Over the years, Apple’s tipped further toward that consumable end of the spectrum. Its laptops, which once had easily replaceable batteries, are screwed shut with the batteries glued to the case.  Pretty much all its computers other than its $5,999 Mac Pro desktop aren’t designed to be easily opened by non-technical people either.

Apple has investigated taking those designs a step further, too. In a patent application published in August called “unitary housing for electronic device,” the company described a way to build devices with their electronics encased in two pieces that are sealed with “one or more ultrasonic welds.” The fully enclosed housing can be hermetically sealed, the company said.

“Even in the more eloquently designed electronic devices, outer housings are still typically formed from multiple parts, which tends to result in at least seams or other discontinuities, if not exposed screws, tabs or other component fasteners,” Apple said in its application. “While many designs and techniques used to provide outer housings for electronic devices and components have generally worked well in the past, there is always a desire to provide alternative housing designs and techniques for new and aesthetically pleasing devices.”

Sleek obsession

Apple’s designs, under Jobs, led to a series of hits including the iMac, iPod, iPhone and iPad.


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Apple co-founder Steve Jobs famously micromanaged the look of the company’s products, in and out. He obsessed over the smallest dot on the screen and the angle of the curves on its devices. The night before the first iPod music player was introduced in 2001, Jobs demanded engineers tear apart and remake the device to make that satisfying click-feeling you get when you plug in a cord.

“The back of this thing looks better than the front of the other guys,” Jobs quipped as he showed off the company’s first iMac computer in 1998.

While that obsession with design has won Apple praise and loyal fans, it’s also attracted criticism. As the company’s Mac computers have gotten sleeker, easily removable or replaceable parts like the battery, memory and storage drives became largely inaccessible to people without technical skill.

In 2010, when Apple introduced the iPhone 4, Jobs focused on the device’s stainless steel sides that doubled as cellular and Wi-Fi antennas. After its release, users quickly learned that holding the phone a certain way scrambled the device’s reception.

Apple’s “butterfly” keyboards were largely criticized by reviewers.


iFixit

In 2015, the company introduced a new “butterfly” keyboard for its laptops, which was 40% thinner than previous technologies while potentially offering better accuracy. The design became hated among reviewers as user complaints poured in about failing and mistyped keys. 

“Perhaps the kindest thing we can say about the Apple MacBook butterfly keyboard is, ‘Thank you for your service,'” CNET’s computer reviewer Dan Ackerman wrote after the company finally ditched the technology starting last year. “So long and good riddance.”

Whether Apple’s newest devices use its seam-removing process is yet to be seen. The company’s filed for similar patents in 2010, 2014, 2015, 2016 and 2018. Each time, the it’s given more of a window into how it could use the technology. In 2015, it was for a process to house an “operational component” (think more compactly squeezing parts into a MacBook or iPhone). In 2016, it was for using these techniques in a laptop. Now, it’s for a broadly described “electronic device.”

Apple’s also filed patents for “ultrasonic welding” techniques, indicating they could be used to join metal and plastic parts inside an iPad or iPhone. They could also create a laptop with “no apparent seams or other artifacts of manufacture on its outer surface,” Apple’s said.

Most people expect to see seams, screws and hinges since they’ve been visible on products for decades. To designers, those “artifacts” aren’t so much a part of the design they created.

“When you look at a hinge you think, ‘I get how that opens and closes.’ But the more they make it just disappear, you get this magical mystery of ‘How’s it doing that?'” said Francois Nguyen, head of industrial design at consultancy Frog’s North American studio.

Apple loved that manilla-envelope MacBook Air reveal so much it was featured in the device’s ads too.


Apple

That kind of “ooh” and “ahh” doesn’t happen much in the tech industry, but Apple under Jobs made it happen several times. He showed off the first MacBook Air in 2008 by hiding it in an interoffice envelope to show how thin it was. He pulled the first iPod Nano music player out of the small fifth pocket in his jeans in 2005. He showed off that first iMac’s colorful translucent case in 1998 by turning down the stage lights while it sat on a bright pedestal.

“All those little moments and details that Apple focuses on really sets them apart from all these other tried and true processes that everyone else has at their disposal,” Nguyen said.

There’s only so much you can do to reinvent a sheet of glass on a metal body. Still, Nguyen — who led design for the original “Beats by Dre” headphones, whose namesake company Apple bought for about $3.2 billion in 2014 — said he expects new technologies, like additional and more advanced cameras, will continue to force design, ergonomic and other changes as Apple adjusts its devices to accommodate them.

“The technology could still be the size of a needle, you still have to hold this thing,” he said.

Steps forward and back

Sen. Elizabeth Warren took a hard position against tech companies during her presidential campaign last year.


Angela Lang/CNET

Apple appears to at least understand that form over function is something the world is increasingly pay attention to.

When a member of the New York Times editorial board asked Apple for comment last year on upcoming legislation from Massachusetts Sen. Elizabeth Warren pushing for national right to repair laws, it set off a flurry of emails within Apple’s PR team. 

“We’re still not clear on our seemingly evolving position,” Lori Lodes, a former director of corporate communications, said in one message. 

“Right now we’re talking out of both sides of our mouth and no one is clear on where we’re headed,” added Kristin Huguet, head of corporate communications. 

The messages, published by the House Judiciary’s subcommittee on antitrust as part of an investigation of Apple and other tech giants, were among the first times Apple’s internal struggles between form and function were made public.

So far, Apple has focused its efforts on expanding the servicing programs it has in place within its stores and through repair shops it certifies. Last year, the company began offering independent repair shops the same “genuine parts, tools, training, repair manuals and diagnostics” that its authorized service providers have access to. In July, the company said it’s working with more than 700 businesses across the US, including uBreakiFix.

“When a customer needs a repair, we want them to have a range of options that not only suits their needs but also guarantees safety and quality so their iPhone can be used for as long as possible,” Jeff Williams, Apple’s chief operating officer, said in a July statement.

That’s why, come Apple’s event on Oct. 13, some people will be eyeing the bottom of the new iPhone to see whether the two screws typically used to start opening the phone are still there, as well as any other indications of how more tightly sealed the device is.

“Sadly, it’s part of the evolution of technology,” said Carolina Milanese, an analyst at market research firm Creative Strategies. The challenge, she said, is that whatever changes Apple makes will need to strike that right compromise between new design, features, and making sure the experience is worth it. Because after all, these phones will likely be used by hundreds of millions of people, all of whom will carry it around with them every day.

“Even if change is better, people just don’t like change — especially when it’s with something you’re dependent on,” she said. “I’m glad it’s not my job.”

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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