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Apple's Self Repair Program vs. Genius Bar: What it costs to fix an iPhone 13 – AppleInsider

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iPhone users can repair their device in-home with certified tools provided by Apple, but it’ll cost you not just money, but time too. Here’s what you’ll spend trying to fix a broken iPhone 13.

Apple has finally opened up its Self Service Repair program where individuals can order genuine Apple parts and tools. Previously, a customer’s only options were Apple, an Apple Authorized Service Provider, or non-authorized repair centers.

The Self Service Repair Store is set up as a filtering tool so customers can select the exact device they’d like to repair and what repair is needed. There are six repair types for the iPhone 13: battery, bottom speaker, camera, display, SIM tray, and Taptic Engine.

Below, we’ll compare how much it will cost someone to repair an iPhone 13 themselves versus going to an Apple Authorized Service Provider. Out-of-warranty repairs will include the cost of parts and labor, while those who spend the $149 for AppleCare+ generally get massive discounts or free repairs.

In some cases, the Apple Store might be able to swap out a damaged part at a lower cost. The actual quoted cost of repair may vary between online, in-person, and third-party repair locations. The extent of damage to the device may also affect the repair price.

You’ll need to order any parts for the repair and can purchase any tools required for the job. Specific repair jobs have individual parts that can be ordered or bundles that don’t offer any savings, just convenience.

Rent a tool kit for only $49

Customers who only need the repair tools for one job don’t have to spend the $1,000 it would cost to own them. Apple offers a tool rental kit for each device repair. The rental for one week costs $49, and Apple will place a temporary authorization on your credit card for the value of a full replacement of the tool kit.

For example, AppleInsider placed an order for the iPhone 13 Pro repair kit and the temporary authorization was $1,272. This amount will vary based on which tool kit is selected, as the iPhone SE repair kit doesn’t include as many tools.

Contents of the iPhone 13 tool kit

  • Heated Display Removal Fixture
  • Heated Display Pocket
  • Battery Press
  • Display Press
  • 6.1-inch Repair Tray
  • Adhesive Cutter
  • Nylon Probe (Black Stick)
  • Display Adhesive Press Plate
  • Display Protective Cover
  • Back Protective Cover
  • Black Torque Driver Kit
  • Gray Torque Driver
  • Green Torque Driver
  • Blue Torque Driver
  • Micro Stix Bit
  • Super screw Bit

Replacing an iPhone 13 battery

If a customer goes to an Apple Authorized Service Provider, a standard out-of-warranty battery replacement will cost $69 for the iPhone 13. AppleCare+ customers get the battery replacement for free, when performed at an Apple Store, by Apple technicians.

The battery replacement for self-service repair

The Self Service Repair Program will cost $49 just to rent the necessary tools for the job plus the battery repair parts. Apple sells a bundle of parts for $70.99 and will give the customer a $24.15 return credit after giving Apple the old battery.

  • Battery & screw kit = $69
  • Security Screw (2 pieces) = $0.20
  • Display Adhesive (2 pieces) = $1.80

The total cost of ordering the necessary parts, renting a tool kit, and then returning the old battery for a rebate is $95.84. The customer will need to perform the repair and then contact Apple to conduct a System Configuration to complete the repair.

If you already have the necessary tools to complete the job and don’t need to rent a kit, then the cost is only $46.84. Of course, this means you’d own $1,000 worth of equipment to complete the occasional repair with a version of the tools that Apple uses in-house instead of paying the company $69 to get it done by an official repair technician.

Replacing the iPhone 13 bottom speaker

Apple doesn’t provide detailed pricing for every repair, so that a bottom speaker repair may fall under the “Other Damage” category. Out-of-warranty repair would be $449, while AppleCare+ customers would pay $99.

The speaker replacement for self-service repair

The bundle of parts for an iPhone 13 bottom speaker replacement is $43.64. Again, add that to the cost of renting the tools needed for disassembling an iPhone 13.

  • Bottom Speaker = $38.35
  • Security Screw (2 Pieces) = $0.20
  • Universal Screw Kit = $3.30
  • Display Adhesive (2 pieces) = $1.80

The total cost for iPhone 13 bottom speaker self-repair would be $92.64, including the tool rental, and there is no rebate for this repair job.

Replacing the iPhone 13 camera

Apple doesn’t provide pricing for replacing an iPhone 13 camera at an authorized service center, but it may fall under the “other damage” category. So, out-of-warranty repair costs would be $449, and AppleCare+ customers would pay a $99 repair fee according to Apple’s support website.

The replacement camera module

The bundle of parts for an iPhone 13 camera replacement is $117.04. Apple offers a $52.50 rebate if the original camera module is returned.

  • Camera = $111.75
  • Security Screw (2 Pieces) = $0.20
  • Universal Screw Kit = $3.30
  • Display Adhesive (2 pieces) = $1.80

The total cost for iPhone 13 camera self-repair would be $113.54 after returning the original camera for a rebate and renting tools to do the job. Apple needs to be contacted after the repair is complete to perform a System Configuration and proper part serialization.

Replacing the iPhone 13 display

A cracked display is one of the most common problems an iPhone user can have. Out-of-warranty screen repair for the iPhone 13 is $279, and AppleCare+ customers pay $29.

iPhone 13 display replacement parts

The bundle of parts for an iPhone 13 display replacement is $269.95. Apple offers a $33.60 rebate if the original display is returned.

  • Display and Screw Kit = $267.96
  • Security Screw (2 Pieces) = $0.20
  • Display Adhesive (2 pieces) = $1.80

The total cost for iPhone 13 display self-repair would be $285.35 after returning the original display and renting the tools from Apple. After the repair is complete, Apple will need to be contacted to perform a System Configuration.

Replacing the iPhone 13 Taptic Engine

The replacement taptic engine for self-service repair

Apple doesn’t break out the cost of Taptic Engine repair on its service website, so it may fall under the other damage category of repair. That means out-of-warranty repair could be $449, and AppleCare+ customers would pay $99.

The bundle of parts for an iPhone 13 Taptic Engine replacement is $43.64 with no chance for a rebate.

  • Taptic Engine = $38.35
  • Security Screw (2 Pieces) = $0.20
  • Universal Screw Kit = $3.30
  • Display Adhesive (2 pieces) = $1.80

The total cost for iPhone 13 Taptic Engine self-repair would be $92.64.

Replacement iPhone 13 SIM trays

If a SIM tray is lost or damaged, Apple will let customers order a replacement tray for $7.20 in the correct color. A SIM-eject tool is also available for purchase for $4.00.

Apple’s Self Service Repair Store versus Apple Authorized Service Provider

Apple urges customers with access to Apple Stores or authorized service centers to take advantage of the expert repair. The cost-benefit of doing so relies on multiple factors, including whether or not the customer has AppleCare+ or sufficient experience repairing electronics.

For a skilled few, self-repair is the best option since losing access to devices for days or weeks for mail-in repair may be impossible. Also, private entities will be able to offer non-authorized repair easier since tools and parts are easily sourced directly from Apple.

Importantly, if the self-repairer breaks the iPhone further during the repair process, the cost of any follow-on repairs are entirely the responsibility of the user. The iPhone interior is cramped, and there are many small pieces which can easily break, so we strongly recommend an honest self-assessment of skill level before the repair-at-home method is attempted.

Customers will need to weigh their options when deciding if they’d like to use Apple’s official channels or attempt a repair on their own. At least, with Apple’s Self Service Repair Program, there will be more options than ever.

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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