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As an Employee Will You Be High Maintenance?

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There are two types of interviews I conduct:

  1. Interviews where I’m post-vetting, and giving my approval, a candidate a member of my team has interviewed and would like to hire. I’m part of the check and balance aspect of the hiring process.
  2. Interviews where the candidate will be reporting directly to me. When conducting such interviews, my goal is to determine whether the candidate fits me, my team and will be viewed by my boss as a good hire.

Whichever interview I’m conducting I have a question in the back of my head: Will this person be high maintenance?

Regarding job hunting and your career trajectory, here’s something to keep in mind: Being likeable supersedes your skills and experience. Equally important is coming across as someone who’s not difficult to work with, who won’t upset the current team dynamics and who won’t take up too much of management’s time.

Reflect on the interviews you thought you “nailed” yet didn’t get hired. While there are infinite possible reasons why you didn’t get hired, the two most likely are (a) you weren’t deemed a fit, or (b) you were seen as someone who’d be high maintenance—you were judged to be someone who’d bring issues, such as absenteeism, lateness, drama, into the workplace.

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Besides selling your skills and experience during an interview pay attention to presenting yourself as someone your interviewer can see themselves working with, with as few issues as possible.

Candidates will tell me all kinds of things, which I assume is their attempt at being personable. Unfortunately, many times, even though they have the skills and experience I’m looking for and would be a good fit, they tell me things that make me think they’ll be high maintenance, the most common being:

  1. “I hate my job,” or “I dislike my boss.”

An interview is not a venting session! Bad-mouthing your ex-employer, or current, makes you come across as being immature. In several instances, after some probing, I determined it was a sense of entitlement (The biggest turn-off of all.) that was skewing the candidate’s judgement of their job and/or boss.

You know you’ll be asked why you’re looking for a new job or why you applied job, therefore have a brief answer ready. “Now that I have my CPA, I’m ready to take on more accounting responsibilities with a larger company such as MomCorp,” or “The pandemic hit the hospitality industry extremely hard. Understandably Kellerman’s Resort had to lay off over 80% of its staff, which I was part of.”

  1. “What’s the salary?” or “‘What do your perks and benefits look like?”

When you ask questions regarding salary, perks (“Will I get a discount in Leftorium’s stores?), benefits or how many paid sick days, and vacation days you’ll get, your interviewer will rightfully assume your priority is what you can get from the company, not what you can contribute to the company’s success, and you’ll max out your sick days.

Focus on selling yourself and the skills you’d bring to the role. Let your interviewer bring up compensation.

 

  1. Offering unnecessary personal details.

It never ceases to amaze me the unsolicited personal details candidates will tell me. It’s my experience such candidates tend to cause drama.

Once I conducted a “formality vetting” interview, in which my team leader sat in. On the candidate’s resume, I noticed they lived in a part of Toronto I was familiar with and asked, “Do you ever go to Sneaky Dees?” It turned out the candidate was a musician who often played Sneaky Dees upstairs venue. For 20 minutes, he told me his “Sneaky Dees” stories, offering TMI (Too Much Information), which was to his detriment. Afterwards, I turned to my team leader, who’d interviewed this candidate for 45 minutes. I said, “You’d be surprised at what people will say to an interested stranger.”

Never offer personal details that are irrelevant to your ability to perform the job you’re interviewing for. I don’t need to know about your messy divorce or financial struggles, or medical history. (Unless you need medical accommodation.) Likewise, avoid sharing your personal views on politics or religion.

Getting hired today requires more than selling your skills, experience and being judged you’ll be a fit. You need to show that you’re easy to work with and will not upset the current work environment. You’ll not be doing your job search any favours if you appear to be someone who’ll be high maintenance.

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Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers advice on searching for a job. You can send him your questions at artoffindingwork@gmail.com.

Business

Keystone pipeline temporarily closed following Kansas oil spill

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The energy company in charge of the pipeline has not said what caused the spill or how much oil was released.

The Keystone pipeline has halted operations following an oil spill into a creek in the United States state of Kansas. The pipeline carries more than 600,000 barrels of oil from Canada to the Texas Gulf Coast each day.

Canada-based TC Energy said in a press release that it shut down the pipeline on Wednesday night in response to a drop in pipeline pressure. The company has yet to offer information on the scale and cause of the spill.

“The system remains shut down as our crews actively respond and work to contain and recover the oil,” the release said.

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The spill resulted in oil leaking into a creek in northeastern Kansas and the company has said they were using machinery to prevent the oil from moving further downstream. Pipelines have long spurred concerns about the destructive potential of oil spills.

Another pipeline previously proposed by TC, the Keystone XL pipeline, would have been 1,930 kilometres (1,200 miles) long and cut across US states such as Montana, South Dakota and Nebraska.

That proposal spurred strong opposition from advocates who said it would increase the chance of spills, undermine the rights of Indigenous communities and worsen climate change.

Former President Donald Trump approved a permit for the contentious project in 2017 but a court halted construction in 2018 before the permit was cancelled by President Joe Biden’s administration last year.

TC finally abandoned the effort in June 2021 but has since filed a claim seeking remuneration for losses it says it faced because of the cancellation.

The spill on Wednesday occurred several years after the Keystone pipeline leaked about 1.4m litres (383,000 gallons) of oil in eastern North Dakota in 2019.

As word of the shutdown spread on Wednesday, oil prices ticked upwards by about five percent.

“It’s something to keep an eye on, but not necessarily an immediate impact for now,” said Patrick De Haan, head of petroleum analysis at GasBuddy, which tracks gasoline prices, according to the Associated Press. “It could eventually impact oil supplies to refiners, which could be severe if it lasts more than a few days.”

In their statement, Keystone said their primary focus was the “health and safety of onsite staff and personnel, the surrounding community, and mitigating risk to the environment through the deployment of booms downstream as we work to contain and prevent further migration of the release”.

Previous Keystone spills have resulted in stoppages that lasted up to two weeks. However, analysts have noted that the current stoppage could possibly last longer because it involves a body of water.

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Bank of Canada policy will ‘hit home’ in 2023: David Rosenberg

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The Bank of Canada may be signalling a possible end to its months-long aggressive interest-rate hike cycle, but economist David Rosenberg said next year will see the lagging impact of 2022’s monetary policy “hit home” for Canadians.

“Next year is the payback,” Rosenberg, chief economist and strategist at Rosenberg Research and Associates Inc., said in an interview with BNN Bloomberg.

“2022 was the year of the sharp run-up in rates, 2023 will be the year where the policy lags from those rising rates hit home.”

He made the comments Thursday, a day after the Bank of Canada raised its overnight lending rate by 50 basis points to 4.25 per cent, as the central bank continued with its approach to bringing down inflation.

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Rosenberg predicted a “severe recession” for Canada next year based on the rate hike cycle, calling for a “triple whammy” with economic impacts compounded by high levels of household debt, a housing bubble and ripples in the global economy.

Possible spillover effects from the interest rate cycle could be felt, Rosenberg said, as banks may constrain the availability of credit and spending drops across various sectors.

Based on the latest rate increase, Rosenberg said he predicts at potentially one more rate hike from the bank before a pause. Once inflation starts to come down, Rosenberg said he thinks the central bank may start to cut rates, possibly in the second half of 2023.

“The next stage is going to be waiting for the inflation to come down, which I think it will, and the recession is going to catch a lot of people by surprise,” he said.

A similar pattern may play out in the U.S., but Rosenberg said Canadians are more exposed to higher interest rates through variable-rate mortgages and because more consumer credit is tied to short-term interest rates.

“As bad as it’s going to be in the U.S., and believe me, it’s not going to be a pretty picture there, I think the Canadian situation in the next year is going to be clouded at best,” he said.

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CRTC rejects Telus’ request to charge credit card processing fee for some services

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The Canadian Radio-television and Telecommunications Commission ruled Thursday that Telus is not able to charge a credit card processing fee for regulated home telephone services.

This ruling applies to Alberta and B.C. services that are regulated by the CRTC, which are generally home telephone services in certain smaller communities.

Since Oct. 6, most Canadian businesses, except in Quebec, can charge their customers a fee for credit card transactions, following a class-action lawsuit filed by retailers against Visa, MasterCard and card-issuing banks.

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Quebec is not included in this decision due to the province’s Consumer Protection Act, which prohibits the application of such surcharges.

On Aug. 8, Telus filed an application with the CRTC to introduce a credit card processing fee of 1.5 per cent, plus taxes, for payments made with a credit card.

On. Oct. 17, Telus began to charge the fee to clients paying by credit card in areas where services are not regulated by the CRTC, which includes its wireless and internet customers outside of Quebec.

Telus does not need to ask for the CRTC’s approval to add the surcharge to its unregulated services but the organization said it is “very concerned” about this practice as it goes against affordability and consumer interest.

“We heard Canadians loud and clear: close to 4,000 of you told us that you should not be subjected to an additional fee based on the method you choose to pay your bill,” Ian Scott, chairperson and CEO of the CRTC, said in a statement. “We expect the telecommunications industry to treat Canadians with respect and do better.”

The CRTC said, with this ruling, it is sending a “clear message” to Telus and other telecommunications service providers that are thinking of imposing a fee like this one on their customers.

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