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At home for a year, office workers complain of aches, pains and Zoom fatigue – CBC.ca

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As a physiotherapist, Matthew Laing is seeing first-hand the consequences for many people who have been working from home for nearly a full year because of the pandemic.

He says he frequently hears the same complaints from clients: neck, back and shoulder pain that bothers them throughout the day because they’re stuck and not moving.

“I’ve got clients who just don’t move for eight hours a day,” said Laing, who is based in Toronto. “We’re human beings, we’re not meant to be in a sedentary position, not moving at all.”

Back in March 2020, when many companies directed most of their staff to leave the office and telecommute in an effort to slow the spread of a scary new coronavirus, the experience of working from home felt novel, perhaps even exciting for some workers.

At the very least, it was considered a blessing to have the option, particularly as workers in other sectors, such as health-care workers and grocery store staff, didn’t have the same choice, and many other workers were laid off because of the pandemic’s economic toll.

But working from makeshift setups with non-ergonomic chairs and unorthodox workspaces has caused its share of physical strain. And collaborating with colleagues remotely for so long has only worsened a COVID 19-era ailment of another kind: Zoom fatigue.

WATCH | Zoom fatigue is taking its toll:

Zoom fatigue has become a pandemic side effect for people working from home. It has led to neck, back and shoulder pain, and made workers overly aware of their facial expressions because of constant videoconferencing. 2:01

“The novelty has worn off,” said Peter Flaschner, a director of the marketing firm Klick Health, who started working from his Toronto living room and kitchen a year ago.

He’s since turned a room upstairs into a temporary office. “We’ve become quite adept at this,” he said, referring to collaborating with colleagues remotely.

A year ago, few would have foreseen how widespread videoconferencing would become. Trials are held online, world leaders attend international summits virtually, and even Queen Elizabeth makes appearances via a webcam at Windsor Castle.

Queen Elizabeth has been holding virtual meetings while staying at Windsor Castle during the pandemic. (Twitter/Royal Family)

Downloads of the pandemic’s hottest video chat software, Zoom, exploded. The company said last spring 300 million daily participants were meeting on the platform. This past week, it reported total revenue of $882.5 million US, up a whopping 369 per cent year-over-year for the quarter ending Jan. 31.

But with that added usage came increased complaints of Zoom fatigue, the term given to the unique brand of mental exhaustion caused by hours of videoconferencing on any app, including Microsoft’s Skype and Teams, Cisco Webex and Google Meet.

“I’ve never put my finger on why being on Zoom all day is so mentally and physically exhausting,” Giancarlo Fiorella, a Toronto-based investigator for the website Bellingcat, tweeted

“There’s a reason why TED talks are 18 minutes,” said Anthony Bonato, a Ryerson University mathematics professor, referring to the popular series of online lectures. “Zoom fatigue is real.”

Researchers at Stanford University recently considered what makes videoconferencing so tiring. They pointed to four factors:

  • The unnaturally prolonged simulation of close-up eye contact. 
  • The mental strain of watching other attendees for visual cues. 
  • A reduction in mobility from staying in the same spot. 
  • Constantly seeing yourself in real time. 

Their work was published in the journal Technology, Mind and Behavior. Stanford communication professor Jeremy Bailenson points out in the article, “The arguments are based on academic theory and research, but also have yet to be directly tested in the context of Zoom, and require future experimentation to confirm.”

Still, “this is a huge transformation to the way we normally talk,” fellow Stanford communication professor Jeff Hancock told CBC News over Zoom from his home in Palo Alto, Calif. “It’s like walking around with a mirror hanging around in front of us.”

He said Zoom fatigue is bound to affect people of different genders and races to varying degrees, particularly when it comes to the way individuals pay attention to — and perceive — their own image, what’s known as self-focused attention.

“There’s a lot of work in psychology that shows people that have higher levels of self-focused attention are more likely to feel anxious or even more likely to get depressed,” said Hancock, a B.C. native. “And we find the same kind of thing here [with Zoom fatigue].”

What to do about it

Bailenson recommends turning off “self-view” mode as much as possible, as well reducing the size of the videoconference window so it doesn’t take up the entire screen. He hopes platforms such as Zoom will change default settings so the user isn’t automatically faced with their own image any time they enter a video meeting, unless that’s what they choose.

As for the aches and pains, Laing, the physiotherapist, recommends doing small exercises between meetings to break up the time spent in front of the computer screen.

“It’s not about changing what they’re doing during those meetings … instead, it’s actually to get them to maximize the time between meetings,” he said.

Matthew Laing, a registered physiotherapist and the owner of Foundation Physiotherapy in Toronto, says it’s important to move around between online meetings. (Taylor Simmons/CBC)

Laing recommends at-home workers get up — even for 30 seconds at a time — to do a few squats or stretches. Even going up and down stairs can help break the monotony and physical inertia.

“Just pacing around between meetings … can go a long way,” he said.

Others have a longer-term solution. While vaccines start to help fight the spread of COVID-19, the eventual return of face-to-face meetings may prove to be the only cure for Zoom fatigue.

“If we could do hybrid [meetings], that would be just great, if it means more people are able to participate,” said Dipika Damerla, a municipal councillor in Mississauga, Ont. A hybrid meeting would have a mix of virtual and in-person attendance, once public measures allow for it. 

The city, like many others, has been holding public meetings via videoconference.

And it hasn’t always gone according to plan.

A presenter at a recent council meeting asked for her presentation to be delayed.

“What issues are you having?” staff asked.

“My Powerpoint presentation isn’t opening,” the presenter replied, reflecting a recurring pandemic-era scenario.

Damerla herself shared a habit to which many videoconference participants can relate, even a year into the pandemic.

“I still start to speak with the mute button on.”

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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