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At home for a year, office workers complain of aches, pains and Zoom fatigue – CBC.ca

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As a physiotherapist, Matthew Laing is seeing first-hand the consequences for many people who have been working from home for nearly a full year because of the pandemic.

He says he frequently hears the same complaints from clients: neck, back and shoulder pain that bothers them throughout the day because they’re stuck and not moving.

“I’ve got clients who just don’t move for eight hours a day,” said Laing, who is based in Toronto. “We’re human beings, we’re not meant to be in a sedentary position, not moving at all.”

Back in March 2020, when many companies directed most of their staff to leave the office and telecommute in an effort to slow the spread of a scary new coronavirus, the experience of working from home felt novel, perhaps even exciting for some workers.

At the very least, it was considered a blessing to have the option, particularly as workers in other sectors, such as health-care workers and grocery store staff, didn’t have the same choice, and many other workers were laid off because of the pandemic’s economic toll.

But working from makeshift setups with non-ergonomic chairs and unorthodox workspaces has caused its share of physical strain. And collaborating with colleagues remotely for so long has only worsened a COVID 19-era ailment of another kind: Zoom fatigue.

WATCH | Zoom fatigue is taking its toll:

Zoom fatigue has become a pandemic side effect for people working from home. It has led to neck, back and shoulder pain, and made workers overly aware of their facial expressions because of constant videoconferencing. 2:01

“The novelty has worn off,” said Peter Flaschner, a director of the marketing firm Klick Health, who started working from his Toronto living room and kitchen a year ago.

He’s since turned a room upstairs into a temporary office. “We’ve become quite adept at this,” he said, referring to collaborating with colleagues remotely.

A year ago, few would have foreseen how widespread videoconferencing would become. Trials are held online, world leaders attend international summits virtually, and even Queen Elizabeth makes appearances via a webcam at Windsor Castle.

Queen Elizabeth has been holding virtual meetings while staying at Windsor Castle during the pandemic. (Twitter/Royal Family)

Downloads of the pandemic’s hottest video chat software, Zoom, exploded. The company said last spring 300 million daily participants were meeting on the platform. This past week, it reported total revenue of $882.5 million US, up a whopping 369 per cent year-over-year for the quarter ending Jan. 31.

But with that added usage came increased complaints of Zoom fatigue, the term given to the unique brand of mental exhaustion caused by hours of videoconferencing on any app, including Microsoft’s Skype and Teams, Cisco Webex and Google Meet.

“I’ve never put my finger on why being on Zoom all day is so mentally and physically exhausting,” Giancarlo Fiorella, a Toronto-based investigator for the website Bellingcat, tweeted

“There’s a reason why TED talks are 18 minutes,” said Anthony Bonato, a Ryerson University mathematics professor, referring to the popular series of online lectures. “Zoom fatigue is real.”

Researchers at Stanford University recently considered what makes videoconferencing so tiring. They pointed to four factors:

  • The unnaturally prolonged simulation of close-up eye contact. 
  • The mental strain of watching other attendees for visual cues. 
  • A reduction in mobility from staying in the same spot. 
  • Constantly seeing yourself in real time. 

Their work was published in the journal Technology, Mind and Behavior. Stanford communication professor Jeremy Bailenson points out in the article, “The arguments are based on academic theory and research, but also have yet to be directly tested in the context of Zoom, and require future experimentation to confirm.”

Still, “this is a huge transformation to the way we normally talk,” fellow Stanford communication professor Jeff Hancock told CBC News over Zoom from his home in Palo Alto, Calif. “It’s like walking around with a mirror hanging around in front of us.”

He said Zoom fatigue is bound to affect people of different genders and races to varying degrees, particularly when it comes to the way individuals pay attention to — and perceive — their own image, what’s known as self-focused attention.

“There’s a lot of work in psychology that shows people that have higher levels of self-focused attention are more likely to feel anxious or even more likely to get depressed,” said Hancock, a B.C. native. “And we find the same kind of thing here [with Zoom fatigue].”

What to do about it

Bailenson recommends turning off “self-view” mode as much as possible, as well reducing the size of the videoconference window so it doesn’t take up the entire screen. He hopes platforms such as Zoom will change default settings so the user isn’t automatically faced with their own image any time they enter a video meeting, unless that’s what they choose.

As for the aches and pains, Laing, the physiotherapist, recommends doing small exercises between meetings to break up the time spent in front of the computer screen.

“It’s not about changing what they’re doing during those meetings … instead, it’s actually to get them to maximize the time between meetings,” he said.

Matthew Laing, a registered physiotherapist and the owner of Foundation Physiotherapy in Toronto, says it’s important to move around between online meetings. (Taylor Simmons/CBC)

Laing recommends at-home workers get up — even for 30 seconds at a time — to do a few squats or stretches. Even going up and down stairs can help break the monotony and physical inertia.

“Just pacing around between meetings … can go a long way,” he said.

Others have a longer-term solution. While vaccines start to help fight the spread of COVID-19, the eventual return of face-to-face meetings may prove to be the only cure for Zoom fatigue.

“If we could do hybrid [meetings], that would be just great, if it means more people are able to participate,” said Dipika Damerla, a municipal councillor in Mississauga, Ont. A hybrid meeting would have a mix of virtual and in-person attendance, once public measures allow for it. 

The city, like many others, has been holding public meetings via videoconference.

And it hasn’t always gone according to plan.

A presenter at a recent council meeting asked for her presentation to be delayed.

“What issues are you having?” staff asked.

“My Powerpoint presentation isn’t opening,” the presenter replied, reflecting a recurring pandemic-era scenario.

Damerla herself shared a habit to which many videoconference participants can relate, even a year into the pandemic.

“I still start to speak with the mute button on.”

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United Airlines will offer free internet on flights using service from Elon Musk’s SpaceX

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CHICAGO (AP) — United Airlines has struck a deal with Elon Musk’s SpaceX to offer satellite-based Starlink WiFi service on flights within the next several years.

The airline said Friday the service will be free to passengers.

United said it will begin testing the service early next year and begin offering it on some flights by later in 2025.

Financial details of the deal were not disclosed.

The announcement comes as airlines rush to offer more amenities as a way to stand out when passengers pick a carrier for a trip. United’s goal is to make sitting on a plane pretty much like being on the ground when it comes to browsing the internet, streaming entertainment and playing games.

“Everything you can do on the ground, you’ll soon be able to do on board a United plane at 35,000 feet, just about anywhere in the world,” CEO Scott Kirby said in announcing the deal.

The airline says Starlink will allow passengers to get internet access even over oceans and polar regions where traditional cell or Wi-Fi signals may be weak or missing.

The Canadian Press. All rights reserved.

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How to Preorder the PlayStation 5 Pro in Canada

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Sony has made it easy for Canadian consumers to preorder the PlayStation 5 Pro in Canada directly from PlayStation’s official website. Here’s how:

  • Visit the Official Website: Go to direct.playstation.com and navigate to the PS5 Pro section once preorders go live on September 26, 2024.
  • Create or Log in to Your PlayStation Account: If you don’t have a PlayStation account, you will need to create one. Existing users can simply log in to proceed.
  • Place Your Preorder: Once logged in, follow the instructions to preorder your PS5 Pro. Ensure you have a valid payment method ready and double-check your shipping information for accuracy.

Preorder Through Major Canadian Retailers

While preordering directly from PlayStation is a popular option, you can also secure your PS5 Pro through trusted Canadian retailers. These retailers are expected to offer preorders on or after September 26:

  • Best Buy Canada
  • Walmart Canada
  • EB Games (GameStop)
  • Amazon Canada
  • The Source

Steps to Preorder via Canadian Retailers:

  • Visit Retailer Websites: Search for “PlayStation 5 Pro” on the website of your preferred retailer starting on September 26.
  • Create or Log in to Your Account: If you’re shopping online, having an account with the retailer can speed up the preorder process.
  • Preorder in Store: For those who prefer in-person shopping, check with local stores regarding availability and preorder policies.

3. Sign Up for Notifications

Many retailers and websites offer the option to sign up for notifications when the preorder goes live. If you’re worried about missing out due to high demand, this can be a useful option.

  • Visit Retailer Sites: Look for a “Notify Me” or “Email Alerts” option and enter your email to stay informed.
  • Use PlayStation Alerts: Sign up for notifications directly through Sony to be one of the first to know when preorders are available.

4. Prepare for High Demand

Preordering the PS5 Pro is expected to be competitive, with high demand likely to result in quick sellouts, just as with the initial release of the original PS5. To maximize your chances of securing a preorder:

  • Act Quickly: Be prepared to place your order as soon as preorders open. Timing is key, as stock can run out within minutes.
  • Double-Check Payment Information: Ensure your credit card or payment method is ready to go. Any delays during the checkout process could result in losing your spot.
  • Stay Informed: Monitor PlayStation and retailer websites for updates on restocks or additional preorder windows.

Final Thoughts

The PlayStation 5 Pro is set to take gaming to the next level with its enhanced performance, graphics, and new features. Canadian gamers should be ready to act fast when preorders open on September 26, 2024, to secure their console ahead of the holiday season. Whether you choose to preorder through PlayStation’s official website or your preferred retailer, following the steps outlined above will help ensure a smooth and successful preorder experience.

For more details on the PS5 Pro and to preorder, visit direct.playstation.com or stay tuned to updates from major Canadian retailers.

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Introducing the PlayStation 5 Pro: The Next Evolution in Gaming

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Since the PlayStation 5 (PS5) launched four years ago, PlayStation has continuously evolved to meet the demands of its players. Today, we are excited to announce the next step in this journey: the PlayStation 5 Pro. Designed for the most dedicated players and game creators, the PS5 Pro brings groundbreaking advancements in gaming hardware, raising the bar for what’s possible.

Key Features of the PS5 Pro

The PS5 Pro comes equipped with several key performance enhancements, addressing the requests of gamers for smoother, higher-quality graphics at a consistent 60 frames per second (FPS). The console’s standout features include:

  • Upgraded GPU: The PS5 Pro’s GPU boasts 67% more Compute Units than the current PS5, combined with 28% faster memory. This allows for up to 45% faster rendering speeds, ensuring a smoother gaming experience.
  • Advanced Ray Tracing: Ray tracing capabilities have been significantly enhanced, with reflections and refractions of light being processed at double or triple the speed of the current PS5, creating more dynamic visuals.
  • AI-Driven Upscaling: Introducing PlayStation Spectral Super Resolution, an AI-based upscaling technology that adds extraordinary detail to images, resulting in sharper image clarity.
  • Backward Compatibility & Game Boost: More than 8,500 PS4 games playable on PS5 Pro will benefit from PS5 Pro Game Boost, stabilizing or enhancing performance. PS4 games will also see improved resolution on select titles.
  • VRR & 8K Support: The PS5 Pro supports Variable Refresh Rate (VRR) and 8K gaming for the ultimate visual experience, while also launching with the latest wireless technology, Wi-Fi 7, in supported regions.

Optimized Games & Patches

Game creators have quickly embraced the new technology that comes with the PS5 Pro. Many games will receive free updates to take full advantage of the console’s new features, labeled as PS5 Pro Enhanced. Some of the highly anticipated titles include:

  • Alan Wake 2
  • Assassin’s Creed: Shadows
  • Demon’s Souls
  • Dragon’s Dogma 2
  • Final Fantasy 7 Rebirth
  • Gran Turismo 7
  • Marvel’s Spider-Man 2
  • Ratchet & Clank: Rift Apart
  • Horizon Forbidden West

These updates will allow players to experience their favorite games at a higher fidelity, taking full advantage of the console’s improved graphics and performance.

 

 

Design & Compatibility

Maintaining consistency within the PS5 family, the PS5 Pro retains the same height and width as the original PS5 model. Players will also have the option to add an Ultra HD Blu-ray Disc Drive or swap console covers when available.

Additionally, the PS5 Pro is fully compatible with all existing PS5 accessories, including the PlayStation VR2, DualSense Edge, Pulse Elite, and Access controller. This ensures seamless integration into your current gaming setup.

Pricing & Availability

The PS5 Pro will be available starting November 7, 2024, at a manufacturer’s suggested retail price (MSRP) of:

  • $699.99 USD
  • $949.99 CAD
  • £699.99 GBP
  • €799.99 EUR
  • ¥119,980 JPY

Each PS5 Pro comes with a 2TB SSD, a DualSense wireless controller, and a copy of Astro’s Playroom pre-installed. Pre-orders begin on September 26, 2024, and the console will be available at participating retailers and directly from PlayStation via direct.playstation.com.

The launch of the PS5 Pro marks a new chapter in PlayStation’s commitment to delivering cutting-edge gaming experiences. Whether players choose the standard PS5 or the PS5 Pro, PlayStation aims to provide the best possible gaming experience for everyone.

Preorder your PS5 Pro and step into the next generation of gaming this holiday season.

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