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B.C. gets 1 million calls within 1st hour of opening phone lines to vaccine appointments for elderly – CBC.ca

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Call centres in British Columbia received a million calls in the first hour after they opened to receive COVID-19 vaccine appointments for some of the province’s oldest residents, according to the doctor in charge of the province’s rollout plan.

Dr. Penny Ballem, who is also chair of Vancouver Coastal Health, spoke on CBC’s The Early Edition just after 8 a.m. Monday morning and said while call agents were hit with a “massive onslaught” the minute the lines opened, it was not unexpected and should not worry eligible residents who have not yet secured an appointment.

“Everyone’s going to get their vaccine,” said Ballem, adding it’s a big job, but the province is prepared.

The call centres opened at 7 a.m. at the Fraser, Island, Interior, Northern and Vancouver Coastal health authorities to allow appointments for people 90 years and older and Indigenous people who are 65 and older or identify as elders.

In less than three hours after they opened, 1.7 million calls came in.

Karen Bloemink, vice-president of pandemic response with Interior Health, asks people not to phone the call centre ahead of their eligibility dates that are based on their birth years.

“Call volumes will be closely monitored and if there are some delays initially, we will be working in the background to adjust and respond quickly,” she said. “Once an individual becomes eligible to receive their vaccine, they can book their appointment at any time.”

Plenty of spots remain

Health Minister Adrian Dix says there are about 47,000 people in the province who are 90 and older and 35,000 who are Indigenous people over 65, so he urged anyone who is not calling on behalf of someone in those categories to hang up the phone.

“I very much appreciate the enthusiasm of everybody calling in. But I would ask that people allow those who are eligible this week to book appointments,” he said. “That is a massive number of phone calls. If that were to continue, obviously no phone system would respond to that.”

Dix says health authorities are booking thousands of appointments and plenty of time slots remain.

There are still five days left to book for people in those age groups, so if callers don’t get through today, he says there is still time.

“This is not first-come, first-serve,” said Dix. “There are going to be lots of opportunities.”

Dix says the phone lines are the focus right now because of the age of those who are eligible.

Fraser Health was the only authority to launch an online booking system on the first day. Web-based platforms across health regions will become a larger component of booking as younger age categories get their turn, Dix said.

Dix says the “enormous” response on Monday reflects the significant support for vaccination in the province. 

Caller frustration

Some residents calling on behalf of their elderly parents spent all morning trying to get through on the phone lines.

Elaine Husdon, whose father is 95, said she called the Fraser Health number when the line opened at 7 a.m., “exactly on the dot,” and received a busy signal.

She said she has been redialing constantly and can’t even get on hold — she either gets a busy signal or a recording that says there is a high call volume that instructs her to hang up and try again.

A nurse takes a Pfizer COVID-19 vaccination dose at Vancouver General Hospital in Vancouver, B.C. (Ben Nelms/CBC)

Husdon said her father lives with her family and she decided to take a leave of absence from her job at a school because of the risk of contracting the virus and bringing it home to him.

Julie Tapley, whose 90-year-old father lives in the Vancouver Coastal Health region, also said she only received a busy signal every time she has called.

She said she spent two hours between 7:30 a.m. and 9:30 a.m. constantly pressing redial.

Tapley said she wishes that the health authority had set up an online booking system from the beginning, as Fraser Health did.

“I feel a bit frustrated because I know it’s very important to my dad to get (the vaccine),” she said, adding her parents have had a lonely year during the pandemic.

“I just want to get in the queue and start the process so that they can return to their normal lives,” said Tapley.

Who is eligible now

Seniors are being asked to phone during the following weeks, based on their age:

  • For the week of March 8: seniors born in 1931 or earlier (aged 90 and above) or Indigenous seniors born in 1956 or earlier (aged 65 and above).
  • For the week of March 15: seniors born in 1936 or earlier (aged 85 and above).
  • For the week of March 22: seniors born in 1941 or earlier (aged 80 and above).

Once someone becomes eligible, they are able to book at any time — meaning no one will miss their window for booking an appointment. 

The first appointments will be available on March 15. 

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Canada to donate up to 200,000 vaccine doses to combat mpox outbreaks in Africa

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The Canadian government says it will donate up to 200,000 vaccine doses to fight the mpox outbreak in Congo and other African countries.

It says the donated doses of Imvamune will come from Canada’s existing supply and will not affect the country’s preparedness for mpox cases in this country.

Minister of Health Mark Holland says the donation “will help to protect those in the most affected regions of Africa and will help prevent further spread of the virus.”

Dr. Madhukar Pai, Canada research chair in epidemiology and global health, says although the donation is welcome, it is a very small portion of the estimated 10 million vaccine doses needed to control the outbreak.

Vaccine donations from wealthier countries have only recently started arriving in Africa, almost a month after the World Health Organization declared the mpox outbreak a public health emergency of international concern.

A few days after the declaration in August, Global Affairs Canada announced a contribution of $1 million for mpox surveillance, diagnostic tools, research and community awareness in Africa.

On Thursday, the Africa Centres for Disease Control and Prevention said mpox is still on the rise and that testing rates are “insufficient” across the continent.

Jason Kindrachuk, Canada research chair in emerging viruses at the University of Manitoba, said donating vaccines, in addition to supporting surveillance and diagnostic tests, is “massively important.”

But Kindrachuk, who has worked on the ground in Congo during the epidemic, also said that the international response to the mpox outbreak is “better late than never (but) better never late.”

“It would have been fantastic for us globally to not be in this position by having provided doses a much, much longer time prior than when we are,” he said, noting that the outbreak of clade I mpox in Congo started in early 2023.

Clade II mpox, endemic in regions of West Africa, came to the world’s attention even earlier — in 2022 — as that strain of virus spread to other countries, including Canada.

Two doses are recommended for mpox vaccination, so the donation may only benefit 100,000 people, Pai said.

Pai questioned whether Canada is contributing enough, as the federal government hasn’t said what percentage of its mpox vaccine stockpile it is donating.

“Small donations are simply not going to help end this crisis. We need to show greater solidarity and support,” he said in an email.

“That is the biggest lesson from the COVID-19 pandemic — our collective safety is tied with that of other nations.”

This report by The Canadian Press was first published Sept. 13, 2024.

Canadian Press health coverage receives support through a partnership with the Canadian Medical Association. CP is solely responsible for this content.

The Canadian Press. All rights reserved.

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How many Nova Scotians are on the doctor wait-list? Number hit 160,000 in June

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HALIFAX – The Nova Scotia government says it could be months before it reveals how many people are on the wait-list for a family doctor.

The head of the province’s health authority told reporters Wednesday that the government won’t release updated data until the 160,000 people who were on the wait-list in June are contacted to verify whether they still need primary care.

Karen Oldfield said Nova Scotia Health is working on validating the primary care wait-list data before posting new numbers, and that work may take a matter of months. The most recent public wait-list figures are from June 1, when 160,234 people, or about 16 per cent of the population, were on it.

“It’s going to take time to make 160,000 calls,” Oldfield said. “We are not talking weeks, we are talking months.”

The interim CEO and president of Nova Scotia Health said people on the list are being asked where they live, whether they still need a family doctor, and to give an update on their health.

A spokesperson with the province’s Health Department says the government and its health authority are “working hard” to turn the wait-list registry into a useful tool, adding that the data will be shared once it is validated.

Nova Scotia’s NDP are calling on Premier Tim Houston to immediately release statistics on how many people are looking for a family doctor. On Tuesday, the NDP introduced a bill that would require the health minister to make the number public every month.

“It is unacceptable for the list to be more than three months out of date,” NDP Leader Claudia Chender said Tuesday.

Chender said releasing this data regularly is vital so Nova Scotians can track the government’s progress on its main 2021 campaign promise: fixing health care.

The number of people in need of a family doctor has more than doubled between the 2021 summer election campaign and June 2024. Since September 2021 about 300 doctors have been added to the provincial health system, the Health Department said.

“We’ll know if Tim Houston is keeping his 2021 election promise to fix health care when Nova Scotians are attached to primary care,” Chender said.

This report by The Canadian Press was first published Sept. 11, 2024.

The Canadian Press. All rights reserved.

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Newfoundland and Labrador monitoring rise in whooping cough cases: medical officer

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ST. JOHN’S, N.L. – Newfoundland and Labrador‘s chief medical officer is monitoring the rise of whooping cough infections across the province as cases of the highly contagious disease continue to grow across Canada.

Dr. Janice Fitzgerald says that so far this year, the province has recorded 230 confirmed cases of the vaccine-preventable respiratory tract infection, also known as pertussis.

Late last month, Quebec reported more than 11,000 cases during the same time period, while Ontario counted 470 cases, well above the five-year average of 98. In Quebec, the majority of patients are between the ages of 10 and 14.

Meanwhile, New Brunswick has declared a whooping cough outbreak across the province. A total of 141 cases were reported by last month, exceeding the five-year average of 34.

The disease can lead to severe complications among vulnerable populations including infants, who are at the highest risk of suffering from complications like pneumonia and seizures. Symptoms may start with a runny nose, mild fever and cough, then progress to severe coughing accompanied by a distinctive “whooping” sound during inhalation.

“The public, especially pregnant people and those in close contact with infants, are encouraged to be aware of symptoms related to pertussis and to ensure vaccinations are up to date,” Newfoundland and Labrador’s Health Department said in a statement.

Whooping cough can be treated with antibiotics, but vaccination is the most effective way to control the spread of the disease. As a result, the province has expanded immunization efforts this school year. While booster doses are already offered in Grade 9, the vaccine is now being offered to Grade 8 students as well.

Public health officials say whooping cough is a cyclical disease that increases every two to five or six years.

Meanwhile, New Brunswick’s acting chief medical officer of health expects the current case count to get worse before tapering off.

A rise in whooping cough cases has also been reported in the United States and elsewhere. The Pan American Health Organization issued an alert in July encouraging countries to ramp up their surveillance and vaccination coverage.

This report by The Canadian Press was first published Sept. 10, 2024.

The Canadian Press. All rights reserved.

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