BBC’s Former Head Of Corporate Real Estate Says The Office Isn’t Dead - But It’s Not Going Back To Normal - Forbes | Canada News Media
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BBC’s Former Head Of Corporate Real Estate Says The Office Isn’t Dead – But It’s Not Going Back To Normal – Forbes

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Complexity is the defining business and leadership challenge of our time. But it has never felt more urgent than this moment, with the coronavirus upending life and business as we know it. For the next few weeks, we’ll be talking to leaders about what it takes to lead through the most complex and confounding problems, and about Brody Moments (from Jaws’ Police Chief Brody and his famous line “you’re going to need a bigger boat”) related to the coronavirus.

Today we talk with corporate real estate veteran Chris Kane, author of the forthcoming book Where is My Office? Reimagining the Workplace for the 21st Century (December 2020). Kane was the Vice President of International Corporate Real Estate for The Walt Disney Company, before acting as Head of Corporate Real Estate at the BBC, where he was responsible for the creation of MediaCityUK in Salford, oversaw the £1bn development of Broadcasting House, and masterminding the foundations for a new creative quarter in White City, London. He is a Fellow of the Royal Institution of Chartered Surveyors and a founding member and director of Six Ideas, a global consultancy focused on workplace development and innovation. 

David and David: Can you give us an example and context about a specific Brody Moment from your past?

Chris: Early in my time as BBC’s Head of Corporate Real Estate, I had a Brody Moment when Mark Thompson, BBC’s Director-General, said to me: “I’m not going to spend all this money on real estate unless I can get a lot more value out of it. I want to use it as a catalyst for changing the organization and moving it from analog to digital.” That made me realize that this wasn’t just about buildings – it was about something much bigger.  My role was to reimagine real estate, turn property into a strategic asset, link it with the brand, and align it with the company’s vision and mission. 

It was clear to me that I didn’t have the right team to make the necessary changes. I had a couple of hundred people in-house and another 1500-2000 outsourced people who were all competent real estate folk and very traditional. They knew how to build a decent building, how to do a real estate deal, and how to do facility management, but they weren’t the right group for what was ahead. So we got out of a 30-year PFI (private finance initiative) contract in year four, restructured the entire real estate team, brought in new people, and ran a change program within a change program. We did all that while dealing with a property marketplace that didn’t really care about what we needed. 

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David and David: What are the Brody Moments that you’ve seen people experiencing over the course of the pandemic when it comes to their offices and workplaces? 

Chris: The pandemic has disrupted both the corporate real estate sector and the traditional managerial mindset that absenteeism means a lack of productivity. I wrote my book expecting it would be a slow burn to get the sector to change, but Covid-19 has changed the ballgame and the stadium. Prior to the pandemic, managing real estate was about driving efficiency with very little thought to effectiveness. Now, leaders are thinking very differently about the purpose of the office, and  they’re realizing they have choices beyond this building or that one. Many other permutations are available, and that has enormous implications for the sector.

The pandemic has accelerated the shift from a fixed to a fluid use of workspace.  Now people are saying we can work anywhere, anytime and anyhow, and they’re seeing that this can be a competitive advantage – harmonizing workforce and workplace – in terms of talent attraction, health and wellbeing. And whether people are having a good experience working this way, or bad, they are being forced out of their traditional ideas about work. They’re also being fuelled by fear. Employees are afraid to go back to work when there’s still a risk that they might catch this horrible disease and die, and employers and members of boards are afraid to demand that people come back into an office environment because they are potentially exposed to litigation if somebody gets sick and dies.

David and David: What do you see moving forward for offices and office buildings, and the supply side of the sector? 

Chris: About 18 months ago, WeWork let the genie out of the bottle by helping consumers of real estate realize they have a much bigger choice than just buying a building, leasing or subleasing. There was already a hidden paradigm shift taking place pre-Covid, with smart people in the real estate sector thinking about how the big corporations are evolving, and recognizing that the sector has to adapt – and then Covid came along and changed the game. For the supply side, this is existential because everything is driven by having a 5, 10, or 20 year lease, and now “Oh my God, this nice little earner is disappearing in front of my eyes.”  

There are many who hope that everything will go back to normal, but that’s not going to happen. When it comes to office towers, the smarter ones will deal with large scale vacancy and gain a competitive advantage by quickly adopting a different model, where (for example) one-third of the space is traditional office use, one-third is flex use, and one-third is something else entirely. And whereas building management has always been passive, sitting there and collecting rent, now they’re going to have to work at it. The office sector is going to have to learn to operate more like the hotel sector, with more focus on the consumer and the brand, more competition and more flexibility. 

So while I think it’s premature to declare the death of the office, I can see the “Uberization” of corporate real estate ahead. They need to think very differently, understand the needs and journey of the customer, and be much more fleet of foot when it comes to how they operate. “Space as a service” will be an enormous shift, and the sector will have to quickly reshape the entire model to move away from an investor mindset to a service provider mindset – as opposed to sitting there, arms folded like the 180-pound gorilla, saying it’s $100 per foot, take it or leave it. Those days are over.

David and David: And what about the consumers of office spaces, employers and employees?

Chris: For employers and employees, we’ve been stuck in a very traditional bipolar debate between office and home, whereas there’s lots of choice and it’s not just about physical space. Work is moving from being process work performed in an office, to knowledge work, which can be done in a whole raft of settings. There will always be the need for an office, for people who need to congregate, socialize, and meet, but now, for the first time ever, everyone is asking big questions like: Will Monday to Friday, 9-5 survive? What’s the purpose of the office? How much footprint do I need? Am I going to need leases or service contracts? 

David and David: Any other advice you can offer? Parting words?

Chris: We’re all focused on dealing with the short-term consequences of Covid-19, but we also have to be mindful about the medium and long-term implications. Pre-pandemic, we were facing a climate change challenge and that hasn’t gone away. We are guardians of the built environment and custodians of this earth for the generations that follow us, and we need to think about whatever adjustments we make in the light of both short-term and long-term needs. That means getting much more serious about the corporate social responsibility agenda and using our buildings in smarter ways, so we leave a legacy we can be proud of.

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Here are some facts about British Columbia’s housing market

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Housing affordability is a key issue in the provincial election campaign in British Columbia, particularly in major centres.

Here are some statistics about housing in B.C. from the Canada Mortgage and Housing Corporation’s 2024 Rental Market Report, issued in January, and the B.C. Real Estate Association’s August 2024 report.

Average residential home price in B.C.: $938,500

Average price in greater Vancouver (2024 year to date): $1,304,438

Average price in greater Victoria (2024 year to date): $979,103

Average price in the Okanagan (2024 year to date): $748,015

Average two-bedroom purpose-built rental in Vancouver: $2,181

Average two-bedroom purpose-built rental in Victoria: $1,839

Average two-bedroom purpose-built rental in Canada: $1,359

Rental vacancy rate in Vancouver: 0.9 per cent

How much more do new renters in Vancouver pay compared with renters who have occupied their home for at least a year: 27 per cent

This report by The Canadian Press was first published Oct. 17, 2024.

The Canadian Press. All rights reserved.

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B.C. voters face atmospheric river with heavy rain, high winds on election day

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VANCOUVER – Voters along the south coast of British Columbia who have not cast their ballots yet will have to contend with heavy rain and high winds from an incoming atmospheric river weather system on election day.

Environment Canada says the weather system will bring prolonged heavy rain to Metro Vancouver, the Sunshine Coast, Fraser Valley, Howe Sound, Whistler and Vancouver Island starting Friday.

The agency says strong winds with gusts up to 80 kilometres an hour will also develop on Saturday — the day thousands are expected to go to the polls across B.C. — in parts of Vancouver Island and Metro Vancouver.

Wednesday was the last day for advance voting, which started on Oct. 10.

More than 180,000 voters cast their votes Wednesday — the most ever on an advance voting day in B.C., beating the record set just days earlier on Oct. 10 of more than 170,000 votes.

Environment Canada says voters in the area of the atmospheric river can expect around 70 millimetres of precipitation generally and up to 100 millimetres along the coastal mountains, while parts of Vancouver Island could see as much as 200 millimetres of rainfall for the weekend.

An atmospheric river system in November 2021 created severe flooding and landslides that at one point severed most rail links between Vancouver’s port and the rest of Canada while inundating communities in the Fraser Valley and B.C. Interior.

This report by The Canadian Press was first published Oct. 17, 2024.

The Canadian Press. All rights reserved.

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No shortage when it comes to B.C. housing policies, as Eby, Rustad offer clear choice

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British Columbia voters face no shortage of policies when it comes to tackling the province’s housing woes in the run-up to Saturday’s election, with a clear choice for the next government’s approach.

David Eby’s New Democrats say the housing market on its own will not deliver the homes people need, while B.C. Conservative Leader John Rustad saysgovernment is part of the problem and B.C. needs to “unleash” the potential of the private sector.

But Andy Yan, director of the City Program at Simon Fraser University, said the “punchline” was that neither would have a hand in regulating interest rates, the “giant X-factor” in housing affordability.

“The one policy that controls it all just happens to be a policy that the province, whoever wins, has absolutely no control over,” said Yan, who made a name for himself scrutinizing B.C.’s chronic affordability problems.

Some metrics have shown those problems easing, with Eby pointing to what he said was a seven per cent drop in rent prices in Vancouver.

But Statistics Canada says 2021 census data shows that 25.5 per cent of B.C. households were paying at least 30 per cent of their income on shelter costs, the worst for any province or territory.

Yan said government had “access to a few levers” aimed at boosting housing affordability, and Eby has been pulling several.

Yet a host of other factors are at play, rates in particular, Yan said.

“This is what makes housing so frustrating, right? It takes time. It takes decades through which solutions and policies play out,” Yan said.

Rustad, meanwhile, is running on a “deregulation” platform.

He has pledged to scrap key NDP housing initiatives, including the speculation and vacancy tax, restrictions on short-term rentals,and legislation aimed at boosting small-scale density in single-family neighbourhoods.

Green Leader Sonia Furstenau, meanwhile, says “commodification” of housing by large investors is a major factor driving up costs, and her party would prioritize people most vulnerable in the housing market.

Yan said it was too soon to fully assess the impact of the NDP government’s housing measures, but there was a risk housing challenges could get worse if certain safeguards were removed, such as policies that preserve existing rental homes.

If interest rates were to drop, spurring a surge of redevelopment, Yan said the new homes with higher rents could wipe the older, cheaper units off the map.

“There is this element of change and redevelopment that needs to occur as a city grows, yet the loss of that stock is part of really, the ongoing challenges,” Yan said.

Given the external forces buffeting the housing market, Yan said the question before voters this month was more about “narrative” than numbers.

“Who do you believe will deliver a better tomorrow?”

Yan said the market has limits, and governments play an important role in providing safeguards for those most vulnerable.

The market “won’t by itself deal with their housing needs,” Yan said, especially given what he described as B.C.’s “30-year deficit of non-market housing.”

IS HOUSING THE ‘GOVERNMENT’S JOB’?

Craig Jones, associate director of the Housing Research Collaborative at the University of British Columbia, echoed Yan, saying people are in “housing distress” and in urgent need of help in the form of social or non-market housing.

“The amount of housing that it’s going to take through straight-up supply to arrive at affordability, it’s more than the system can actually produce,” he said.

Among the three leaders, Yan said it was Furstenau who had focused on the role of the “financialization” of housing, or large investors using housing for profit.

“It really squeezes renters,” he said of the trend. “It captures those units that would ordinarily become affordable and moves (them) into an investment product.”

The Greens’ platform includes a pledge to advocate for federal legislation banning the sale of residential units toreal estate investment trusts, known as REITs.

The party has also proposed a two per cent tax on homes valued at $3 million or higher, while committing $1.5 billion to build 26,000 non-market units each year.

Eby’s NDP government has enacted a suite of policies aimed at speeding up the development and availability of middle-income housing and affordable rentals.

They include the Rental Protection Fund, which Jones described as a “cutting-edge” policy. The $500-million fund enables non-profit organizations to purchase and manage existing rental buildings with the goal of preserving their affordability.

Another flagship NDP housing initiative, dubbed BC Builds, uses $2 billion in government financingto offer low-interest loans for the development of rental buildings on low-cost, underutilized land. Under the program, operators must offer at least 20 per cent of their units at 20 per cent below the market value.

Ravi Kahlon, the NDP candidate for Delta North who serves as Eby’s housing minister,said BC Builds was designed to navigate “huge headwinds” in housing development, including high interest rates, global inflation and the cost of land.

Boosting supply is one piece of the larger housing puzzle, Kahlon said in an interview before the start of the election campaign.

“We also need governments to invest and … come up with innovative programs to be able to get more affordability than the market can deliver,” he said.

The NDP is also pledging to help more middle-class, first-time buyers into the housing market with a plan to finance 40 per cent of the price on certain projects, with the money repayable as a loan and carrying an interest rate of 1.5 per cent. The government’s contribution would have to be repaid upon resale, plus 40 per cent of any increase in value.

The Canadian Press reached out several times requesting a housing-focused interview with Rustad or another Conservative representative, but received no followup.

At a press conference officially launching the Conservatives’ campaign, Rustad said Eby “seems to think that (housing) is government’s job.”

A key element of the Conservatives’ housing plans is a provincial tax exemption dubbed the “Rustad Rebate.” It would start in 2026 with residents able to deduct up to $1,500 per month for rent and mortgage costs, increasing to $3,000 in 2029.

Rustad also wants Ottawa to reintroduce a 1970s federal program that offered tax incentives to spur multi-unit residential building construction.

“It’s critical to bring that back and get the rental stock that we need built,” Rustad said of the so-called MURB program during the recent televised leaders’ debate.

Rustad also wants to axe B.C.’s speculation and vacancy tax, which Eby says has added 20,000 units to the long-term rental market, and repeal rules restricting short-term rentals on platforms such as Airbnb and Vrbo to an operator’s principal residence or one secondary suite.

“(First) of all it was foreigners, and then it was speculators, and then it was vacant properties, and then it was Airbnbs, instead of pointing at the real problem, which is government, and government is getting in the way,” Rustad said during the televised leaders’ debate.

Rustad has also promised to speed up approvals for rezoning and development applications, and to step in if a city fails to meet the six-month target.

Eby’s approach to clearing zoning and regulatory hurdles includes legislation passed last fall that requires municipalities with more than 5,000 residents to allow small-scale, multi-unit housing on lots previously zoned for single family homes.

The New Democrats have also recently announced a series of free, standardized building designs and a plan to fast-track prefabricated homes in the province.

A statement from B.C.’s Housing Ministry said more than 90 per cent of 188 local governments had adopted the New Democrats’ small-scale, multi-unit housing legislation as of last month, while 21 had received extensions allowing more time.

Rustad has pledged to repeal that law too, describing Eby’s approach as “authoritarian.”

The Greens are meanwhile pledging to spend $650 million in annual infrastructure funding for communities, increase subsidies for elderly renters, and bring in vacancy control measures to prevent landlords from drastically raising rents for new tenants.

Yan likened the Oct. 19 election to a “referendum about the course that David Eby has set” for housing, with Rustad “offering a completely different direction.”

Regardless of which party and leader emerges victorious, Yan said B.C.’s next government will be working against the clock, as well as cost pressures.

Yan said failing to deliver affordable homes for everyone, particularly people living on B.C. streets and young, working families, came at a cost to the whole province.

“It diminishes us as a society, but then also as an economy.”

This report by The Canadian Press was first published Oct. 17, 2024.

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