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BC Ferries CEO addresses long weekend chaos

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An out-of-commission vessel will be back in service along a popular route this week but the CEO of BC Ferries says that doesn’t necessarily mean an end to the frustration for summer travellers on busy routes and holiday weekends.

The Canada Day long weekend saw sold-out sailings, delays, long lines and online-booking issues. The frustration is something Nicholas Jimenez says was only partly due to a key vessel being out of commission for longer than expected.

One boat that travels between Tsawwassen and Swartz Bay was inactive due to a unexpectedly delayed maintenance, causing some reservations to be cancelled or rebooked on other vessels.

It’s a frustration Lane Cuthbert faced this weekend after his mother tried to return home to Victoria after an unexpected trip. They were told all the sailings were sold out.

“We said to them, ‘What’s the alternative? If we show up at five in the morning could we get a standby?’ And BC Ferries said, ‘No, we’re doing 90 per cent reservations now,'” he says, adding that scenario coule mean a multi-hour delay with no guarantee of ever actually getting on board.

BC Ferries says they’ve allowed for more reservations on the more popular routes to allow certainty for travellers. But for last-minute and unexpected passengers like Cuthbert’s mom, the system can be frustrating.

According to BC Ferries CEO and President Nicolas Jimenez, staffing issues were also to blame this weekend.

“What’s not normal is one of our vessels to be delayed at a dry fit and have a number of sailings cancelled at the last minute,” he said. “What is normal, is what people have been noticing over the last number of months and, really, the last year which is that we are thin on our staffing levels.”

While the out-of-commission vessel will be back in service this week, the staffing issues are something that won’t be as quickly resolved.

“There will be times where we won’t be able to have a sailing go out and that is deeply frustrating to our team,” Jimenez said.

Both the CEO and the union representing employees confirmed they’ll be meeting this month and say wages will be a key priority in their discussions.

“Positions on BC Ferries, depending on what they are, are somewhere between 18 and 40 per cent behind comparable within the industry,” said Eric McNeely the provincial president of the B.C. Ferry Marine Workers Union.

“If someone was wanting to drive the Coquihalla, they wouldn’t want to be paralyzed by an IT issue, a staff issue or pay a reservation just to get on it,” said McNeely.

For Cuthbert’s family of five, the only option to try and work around the sold-out sailings was to travel without a vehicle, something he says is not actually an option at all.

“That means we’d have to hop on a bus that’s four hours away on transit with a stroller, car seats, boosters, luggage and three kids under 10. Then, on the Island, lug that around on transit there? It’s absurd,” he said, adding he think spassengers and people who rely on ferries need to advocate for change.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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