BC Ferries: Delays, outages, long waits on Canada Day weekend | Canada News Media
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BC Ferries: Delays, outages, long waits on Canada Day weekend

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For the second day in a row, people trying to get a spot on a ferry from Metro Vancouver to the Island ahead of the Canada Day weekend were out of luck before the day was over – something the transportation minister described as “unacceptable.”

On Friday, sailings between the mainland and Victoria were fully booked by 2:30 p.m. By 6 p.m., sailings to Nanaimo from both Tsawwassen and Horseshoe Bay were also at capacity. This followed a similar situation on Thursday when all routes to the Island were sold out by mid-afternoon.

The demand for travel on a long weekend, which inevitably creates crowds, has been compounded by an unexpected snag in operations.

The provincial ferry service announced Wednesday that its Coastal Celebration vessel had been removed from service for an “unplanned, extended refit,” decreasing the overall passenger and vehicle capacity on the most popular route and causing reservations to be reassigned.

In the days leading up to the long weekend the reservation system crashed three times in a 24-hour period.

Those looking to check conditions on the most popular routes using the app were met with the following warning about what to expect between June 29 and July 3.

“Customers without a booking will face multiple sailing waits and may not be able to travel.”

Minister Rob Fleming weighed in on the matter, saying the vital service just can’t be counted on.

“The situation right now is unacceptable, BC Ferries needs to provide a better more reliable service,” Fleming said.

“Multiple sailing waits when you’re in a hot car with your kids and dog is not a pleasant experience,” he continued.

The terminals weren’t the only places facing traffic backlogs, the B.C. Ferries website also crashed several times throughout the day Friday and would-be travellers were being warned to expect further tech issues.

“We are experiencing intermittent slowness on our schedule pages and online booking system, which may continue throughout the July long weekend. We are seeing peak volumes of nearly 15,000 customers viewing up to 80,000 pages in one hour. We have staff monitoring the website performance and our booking system to ensure issues are caught and resolved as quickly as possible,” a statement on the BC Ferries website says.

BC Ferries spokesperson Deborah Marshall is advising against showing up without a reservation anytime over the weekend – saying people travelling in their cars will face multiple sailing waits.

“They might want to travel as a foot passenger if that works,” she said.

As of Friday night, the foot passenger lines spanned a few hundred metres outside the terminal doors.

The company is advising passengers with reservations to arrive at least 45 minutes before their sailing. Even so, long lineups and heavy traffic volume meant multiple sailings from various locations across the system did not leave on schedule.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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