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Being Desperate is a Turnoff with Employers

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I’ve always gravitated towards candidates who show high confidence, pushing towards arrogance, thus why the classroom scene in Top Gun (1986 film) resonates with me.

 

Viper (Tom Skerritt): “Do you think your name will be on that plaque?”

Maverick (Tom Cruise): “Yes, sir.”

Viper: “That’s pretty arrogant, considering the company you’re in.”

Maverick: “Yes, sir.”

Viper: “I like that in a pilot.”

 

Job seekers aren’t doing themselves any favours when they come across as desperate, which I often see and sense. They’re aching to be in any employer/employee relationship as long as the employer passes basic muster. (Basic muster being defined as an employer willing to hire them.)

 

Regardless of the type of relationship you’re looking to form (friendship, romantic, business, employer/employee), desperation is unattractive.

 

When it comes to job hunting, you can’t be in a mindset of desperation when going after the job you want. People sense desperation. Neediness and lack of confident eye contact are considerable distinctions. A confident person is attractive and therefore memorable. A desperate person not only shows they’re lacking confidence, they’re also off-putting.

 

Having literally conducted 1,000s of interviews, I can sense a candidate’s desperation—that they just want any job—which never sits well with me.

 

While easier said than done, you need to empower yourself as a candidate, which in turn will boost your confidence. Empowerment is achieved by positioning yourself as a solutions provider (READ: problem-solver), which is contrary to being just another job seeker. Think of the difference between “I need the job you’re offering.” and “I want to help you.” Which is more attractive?

 

The distinction is powerful. It’ll be noticeable to the hiring manager. The average job seeker goes into an interview simply looking to fill an open position to collect a paycheck. Conversely, a solutions provider approaches an interview as a fact-finding mission to determine how their skills and experience align with the problem(s) the hiring manager is trying to solve.

 

What problem(s) Nick?

 

The problem(s) the job exists to solve.

 

For example, sales positions exist to solve the employer’s problem of creating and maintaining revenue flow. Accounting positions exist to solve the employer’s problem of managing the money coming in, making sure government taxes are paid and minimizing financial waste.

 

The next time you read a job posting, ask yourself:

 

  • What’s the main objective(s) of the job?
  • What tasks of the job have the most impact on the company?
  • What suggestions can I offer that’ll improve the role itself?
  • What is the employer’s most significant challenges currently? (This’ll require research on your part.)
  • How can you, in the role, address those challenges?

 

Having answers to these questions changes the dynamics of the interview. Now you’re approaching the interview as a problem-solver, which creates more of a consultative conversation and puts you in control.

 

Candidate: “Nile, from what you’ve told me and what I’ve read online, Vandelay Industries has been trying to break into the eastern Canada market for quite some time. I know Cyberdyne Systems is giving you stiff competition—your market share growth hasn’t been as robust as you’d like.”

 

Interviewer: “Yes, Cyberdyne Systems is a formidable competitor, which is why we’re looking for a new business development manager to oversee the Atlantic provinces.”

 

Candidate: “I faced a similar situation when I was with Wayne Enterprises. My advice isn’t to go head-to-head with Cyberdyne Systems comparing prices, which your marketing material does. Based on my experience, my discussions with potential clients would revolve around Vandelay Industries being Canadian and nimble—not a foreign oversize bureaucratic organization they have to navigate. Have you ever thought of being more forthcoming about Vandelay Industries’ history, being founded in 1908 in Waterloo? Vandelay is a rare Canadian success story which you should tell more aggressively; it would build confidence in the market.”

 

Imagine how this conversation continues. Who’ll be in the driver’s seat? The candidate isn’t looking to simply “take a paycheck” from the company; they’re looking to be an employee looking after the company’s best interest.

 

Holistically a job interview boils down to you asking for a chance. Therefore, the candidate who projects the confidence they can solve the problem(s) the role exists to solve will most likely be given a chance.

 

Approaching your interviews with confidence and as a problem-solver will tip the scale in your favour—being desperate will do the opposite.

______________________________________________________________

 

Nick Kossovan, a well-seasoned veteran of the corporate landscape, offers advice on searching for a job. You can send him your questions at artoffindingwork@gmail.com.

 

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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