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Bell's imperative to champion customer experience drives industry-leading improvement in CCTS performance – Canada NewsWire

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  • Mid-year report from Commission for Complaints for Telecom-television Services (CCTS) shows Bell had the largest reduction in consumer complaints among national providers for the sixth year in a row
  • Bell executing our strategic imperative to champion customer experience with investment in agile and efficient new ways to deliver service and support

MONTRÉAL, March 29, 2021 /CNW/ – Bell leads the national telecom industry in reducing consumer complaints for the sixth year in a row, as announced in the Commission for Complaints for Telecom-television Services (CCTS) 2021 mid-year report released today. As Bell confronted the impacts of COVID-19 with enhanced service investment, including accelerated network investment and expanded digital support options, customer complaints dropped 17% from August 2020 to January 2021.

“Today’s CCTS results show that the Bell team is focused every day on championing the customer experience, including unparalleled investment in network reach, speed and capacity, and we are proud that these efforts are resonating with our customers,” said Mirko Bibic, President and CEO of BCE Inc. and Bell Canada. “The Bell team is dedicated to keeping Canada connected and informed in any situation, and proud to champion customer experience with ongoing innovation in the ways we deliver service and support.”

The CCTS’s August-January report reflects a timeframe when Canadians everywhere were relying on communications services and networks like never before, especially for remote work and learning connections. Bell responded by accelerating broadband network buildouts in urban and rural locations alike, investing in network capacity and redundancy to manage unprecedented usage levels, and in service enhancements ranging from remote product installation by video to enhanced digital self-serve platforms that enable customers to control their service experience.

In the same timeframe as the CCTS report, the total number of Bell customer transactions on digital platforms grew to more than 50% as Bell continued to enhance the capabilities of web and app-based self-serve options, including the online MyBell.ca, Virgin My Account and Lucky Mobile My Account, and the MyBell, and Virgin and Lucky Mobile My Account apps.

Bell also continued to develop its next-generation support platforms for residential and business customers, including Bell Move Valet, which ensures the seamless transfer of Internet, TV and phone services when customers change their residence, and Bell Virtual Office from Bell Business Markets, providing corporate customers with new ways to connect and engage with their remote workforces.

We recently added Bell’s proven Manage Your Appointment tool, which lets customers modify service appointments and communicate directly with TV and Internet technicians and rate their service, to Virgin’s My Account App – which was also named Best Telecommunications Mobile Application of the Year at the Mobile Web Awards.

Bell’s commitment to champion customer experience is helping drive value for our company and all our stakeholders: Brand Finance recently reported that Bell remained Canada’s most valuable communications brand, with an increase of more than 3% in the last year.

About Bell
The Bell team builds world-leading broadband wireless and fibre networks, provides innovative mobile, TV, Internet and business communications services and delivers the most compelling content with premier television, radio, out of home and digital media brands. With a goal to advance how Canadians connect with each other and the world, Bell serves more than 22 million consumer and business customer connections across every province and territory.

Bell supports the social and economic prosperity of our communities with a commitment to the highest environmental, social and governance (ESG) standards. We measure our progress in increasing environmental sustainability, achieving a diverse and inclusive workplace, leading data governance and protection, and building stronger and healthier communities. This includes confronting the challenge of mental illness with the Bell Let’s Talk initiative, which drives mental health awareness and action with programs like the annual Bell Let’s Talk Day and Bell funding for community care, research and workplace programs nationwide all year round.

Founded in Montréal in 1880, Bell is wholly owned by BCE Inc. (TSX, NYSE: BCE). To learn more, please visit Bell.ca or BCE.ca.

Media inquiries:
Nathan Gibson
905-614-9596
[email protected]
@Bell_News

Investor inquiries:
Thane Fotopoulos
514-870-4619
[email protected]

SOURCE Bell Canada

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Canada’s Telesat takes on Musk and Bezos in space race to provide fast broadband

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By Steve Scherer

OTTAWA (Reuters) – Canada’s Telesat is racing to launch a low-earth-orbit (LEO) satellite constellation to provide high-speed global broadband from space, pitting the satellite communications firm founded in 1969 against two trailblazing billionaires, Elon Musk and Jeff Bezos.

Musk, the Tesla Inc CEO who was only a year old when Telesat launched its first satellite, is putting the so-called Starlink LEO into orbit with his company SpaceX, and Amazon.com Inc, which Bezos founded, is planning a LEO called Project Kuiper. Bezos also owns Blue Origin, which builds rockets.

Despite the competition, Dan Goldberg, Telesat’s chief executive officer, voices confidence when he calls Telesat’s LEO constellation “the Holy Grail” for his shareholders – “a sustainable competitive advantage in global broadband delivery.”

Telesat’s LEO has a much lighter price tag than SpaceX and Amazon’s, and the company has been in satellite services decades longer. In addition, instead of focusing on the consumer market like SpaceX and Amazon, Telesat seeks deep-pocketed business clients.

Goldberg said he was literally losing sleep six years ago when he realized the company’s business model was in peril as Netflix and video streaming took off and fiber optics guaranteed lightning-fast internet connectivity.

Telesat’s 15 geostationary (GEO) satellites provide services mainly to TV broadcasters, internet service providers and government networks, all of whom were growing increasingly worried about the latency, or time delay, of bouncing signals off orbiters more than 35,000 km (22,200 miles) above earth.

Then in 2015 on a flight home from a Paris industry conference where latency was a constant theme, Goldberg wrote down his initial ideas for a LEO constellation on an Air Canada napkin.

Those ideas eventually led to Telesat’s LEO constellation, dubbed Lightspeed, which will orbit about 35 times closer to earth than GEO satellites, and will provide internet connectivity at a speed akin to fiber optics.

Telesat’s first launch is planned in early 2023, while there are already some 1,200 of Musk’s Starlink satellites in orbit.

“Starlink is going to be in service much sooner … and that gives SpaceX the opportunity to win customers,” said Caleb Henry, a senior analyst at Quilty Analytics.

Starlink’s “first mover” advantage is at most 24 months and “no one’s going to lock this whole market up in that amount of time,” Goldberg said.

Telesat in 2019 signed a launch deal with Bezos’ aerospace company Blue Origin. Discussions are ongoing with three others, said David Wendling, Telesat’s chief technical officer.

They are Japan’s Mitsubishi Heavy Industries Ltd, Europe’s ArianeGroup , and Musk’s SpaceX, which launches the Starlink satellites. Wendling said a decision would be taken in a matter of months.

Telesat aims to launch its first batch of 298 satellites being built by Thales Alenia Space in early 2023, with partial service in higher latitudes later that same year, and full global service in 2024.

‘SWEET SPOT’

The Lightspeed constellation is estimated to cost half as much as the $10 billion SpaceX and Amazon projects.

“We think we’re in the sweet spot,” Goldberg said. “When we look at some of these other constellations, we don’t get it.”

Analyst Henry said Telesat’s focus on business clients is the right one.

“You have two heavyweight players, SpaceX and Amazon, that are already pledging to spend $10 billion on satellite constellations optimized for the consumer market,” he said. “If Telesat can spend half that amount creating a high-performance system for businesses, then yeah, they stand to be very competitive.”

Telesat’s industry experience may also provide an edge.

“We’ve worked with many of these customers for decades … That’s going to give us a real advantage,” Goldberg said.

Telesat “is a satellite operator, has been a satellite operator, and has both the advantage of expertise and experience in that business,” said Carissa Christensen, chief executive officer of the research firm BryceTech, adding, however, that she sees only two to three LEO constellations surviving.

Telesat is nailing down financing – one-third equity and two-thirds debt – and will become publicly traded on the Nasdaq sometime this summer, and it could also list on the Toronto exchange after that. Currently, Canada’s Public Sector Pension Investment Board and Loral Space & Communications Inc are the company’s main shareholders.

France and Canada’s export credit agencies, BPI and EDC respectively, are expected to be the main lenders, Goldberg said. Quebec’s provincial government is lending C$400 million ($317 million), and Canada’s federal government has promised C$600 million to be a preferred customer. The company also posted C$246 million in net income in 2020.

Executing the LEO plan is what keeps Goldberg up at night now, he said.

“When we decided to go down this path, the two richest people in the universe weren’t focused on their own LEO constellations.”

($1 = 1.2622 Canadian dollars)

(Reporting by Steve Scherer in Ottawa; Editing by Matthew Lewis)

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$600K donation to boost online mental health programming in Nova Scotia

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Nova Scotia Health’s mental health and addictions program hopes to offer more online support to people across the province after receiving a significant donation this week.

The QEII Foundation announced that RBC is contributing $600,000 toward the province’s e-mental health programming.

“It’s particularly important for the current time under all the strains of COVID,” said Dr. Andrew Harris, a psychiatrist and the senior medical director for the program.

The plan for online programming has been in the works for years, he said, but the pandemic expedited the push. Last June, the department launched a number of applications that can be used to help those with anxiety, depression and addictions.

Since then, as many as 3,000 Nova Scotians have used the site to access mental health services.

“There’s a persistent difficulty in accessing services,” Harris said of traditional models in Nova Scotia. He said those who don’t need intensive therapy may find the support they need through the online programs.

He uses the example of someone who can’t take time off work to speak to a clinician.

“It’s better for them to be able to access a service after hours or on the weekend. So our e-mental health services are tailored a little bit to meet that need.”

Calls to crisis line increase

Harris said the province’s mental health crisis line continues to see a 30 per cent increase in calls for help, so he’s trying to raise awareness that services can be accessed immediately online.

“I think everyone is aware that for a lot of people it’s much easier to talk about a physical illness than a mental illness. So there’s an allowance there for privacy, for some anonymity but still making available things that can help the person who is struggling in the community.”

The online portal has a list of programs that people can use, covering things like reducing stress, solving problems and becoming mindful. It mirrors a site in Newfoundland and Labrador that Harris said is used to help people in remote areas.

Harris said the donation from RBC will be used to continue to evaluate more services, and pay for the licensing of the products that are mostly developed by other organizations.

He encourages anyone who is struggling to test out the site, and use it as an entry point into the mental health system.

“It’s important for people to acknowledge when they’re struggling. It happens to all of us through our lives in different times.”

Anyone in Nova Scotia looking to access the tools can visit: https://mha.nshealth.ca.

Source:- CBC.ca

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Samsung’s cheapest 5G Galaxy phones yet are launching this month

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Samsung

If you buy through our links, we may earn money from affiliate partners. Learn more.

  • Samsung is launching five new phones in its Galaxy A series this month.
  • Three of them will support 5G connectivity, and the most expensive phone is just $500.
  • The cheapest phone of the five still has three cameras but lacks 5G and other features.
  • See more buying advice on the Insider Reviews homepage.

Samsung may be best known for its high-end Galaxy S phones that rival the iPhone. But the tech giant is proving that it can appeal to cost-conscious customers with the launch of five new smartphones in the United States, the priciest of which only costs $500.

Samsung’s new lineup of budget phones, which debuted in other markets before coming to the US, are all launching this month. Some of them will be released as soon as this week, while the least expensive model will debut on April 29. The launch comes as competitors like Apple and Google have also been focusing on cheaper smartphones to boost sales.

Three of these new Samsung devices also support 5G, another sign that shoppers no longer have to pay a premium to get access to next-generation wireless networks. All five of the new phones also have the traditional headphone jack for wired listening and run on an octa-core processor.

Here’s a look at the new Samsung Galaxy A series phones that will be launching soon.

Samsung Galaxy A52 5G

Galaxy A52 5G_Awesome Black_Front_Back



Samsung

  • Release date: April 9
  • Price: $499.99

The Galaxy A52 5G is the most expensive smartphone of the bunch. It comes with a 6.5-inch FHD+ screen and a quad-camera system that includes some of the same features as Samsung’s more expensive Galaxy S phones. These include Single Take, which creates several different photos or video clips with different effects with a single press of the shutter button.

Its screen can also boost its refresh rate up to 120Hz for smoother scrolling and performance, a feature that has become common on pricier flagship phones but is rare on cheaper models. It’s also the only phone in this A-series lineup to include Samsung’s notch-free screen design.

Samsung Galaxy A42 5G

Galaxy A42 5G_Prism Dot Black_Front_Back



Samsung

  • Release date: April 8
  • Price: $399.99

The less expensive Galaxy A42 5G has a slightly larger screen than the A52 5G, but scales back on certain features when it comes to the camera and screen refresh rate.

Still, it has a triple-lens camera with high-resolution sensors, and like its pricier sibling it also supports Single Take.

Samsung Galaxy A32 5G

GalaxyA32 5G_Awesome Black_Front



Samsung

Release date: April 9

Price: $279.99

The Galaxy A32 5G is Samsung’s cheapest 5G smartphone to date. It has a large 6.5-inch screen, but it’s made from an LCD panel instead of Super AMOLED. That means it will likely lack some of the contrast and boldness of Samsung’s other devices. But Samsung hasn’t skimped on the camera considering this model has a quad-lens main camera, which is rare if not unheard of at that price.

Samsung Galaxy A12

Galaxy A12_Black_Back



Samsung

Release date: April 9

Price: $179.99

Samsung’s Galaxy A12 doesn’t come with 5G support, but it still gives you a lot for the price. For less than $200, you’re getting a quad-lens camera and a large 6.5-inch LCD screen. But remember this phone only has 32GB of storage, so it’s best suited for those who don’t store a lot of photos and videos on their device.

Samsung Galaxy A02s

Galaxy A02s_Black_Front



Samsung

  • Release date: April 29
  • Price: $109.99

The Galaxy A02s is Samsung’s cheapest phone, offering a 6.5-inch LCD screen and three main cameras. It doesn’t have 5G support or as much computing power or camera prowess as Samsung’s other A-series phones, but that’s to be expected for a device at this price. This phone is truly for those who just need the basics and little else.

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Source:- Business Insider

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