- Mid-year report from Commission for Complaints for Telecom-television Services (CCTS) shows Bell had the largest reduction in consumer complaints among national providers for the sixth year in a row
- Bell executing our strategic imperative to champion customer experience with investment in agile and efficient new ways to deliver service and support
MONTRÉAL, March 29, 2021 /CNW/ – Bell leads the national telecom industry in reducing consumer complaints for the sixth year in a row, as announced in the Commission for Complaints for Telecom-television Services (CCTS) 2021 mid-year report released today. As Bell confronted the impacts of COVID-19 with enhanced service investment, including accelerated network investment and expanded digital support options, customer complaints dropped 17% from August 2020 to January 2021.
“Today’s CCTS results show that the Bell team is focused every day on championing the customer experience, including unparalleled investment in network reach, speed and capacity, and we are proud that these efforts are resonating with our customers,” said Mirko Bibic, President and CEO of BCE Inc. and Bell Canada. “The Bell team is dedicated to keeping Canada connected and informed in any situation, and proud to champion customer experience with ongoing innovation in the ways we deliver service and support.”
The CCTS’s August-January report reflects a timeframe when Canadians everywhere were relying on communications services and networks like never before, especially for remote work and learning connections. Bell responded by accelerating broadband network buildouts in urban and rural locations alike, investing in network capacity and redundancy to manage unprecedented usage levels, and in service enhancements ranging from remote product installation by video to enhanced digital self-serve platforms that enable customers to control their service experience.
In the same timeframe as the CCTS report, the total number of Bell customer transactions on digital platforms grew to more than 50% as Bell continued to enhance the capabilities of web and app-based self-serve options, including the online MyBell.ca, Virgin My Account and Lucky Mobile My Account, and the MyBell, and Virgin and Lucky Mobile My Account apps.
Bell also continued to develop its next-generation support platforms for residential and business customers, including Bell Move Valet, which ensures the seamless transfer of Internet, TV and phone services when customers change their residence, and Bell Virtual Office from Bell Business Markets, providing corporate customers with new ways to connect and engage with their remote workforces.
We recently added Bell’s proven Manage Your Appointment tool, which lets customers modify service appointments and communicate directly with TV and Internet technicians and rate their service, to Virgin’s My Account App – which was also named Best Telecommunications Mobile Application of the Year at the Mobile Web Awards.
Bell’s commitment to champion customer experience is helping drive value for our company and all our stakeholders: Brand Finance recently reported that Bell remained Canada’s most valuable communications brand, with an increase of more than 3% in the last year.
The Bell team builds world-leading broadband wireless and fibre networks, provides innovative mobile, TV, Internet and business communications services and delivers the most compelling content with premier television, radio, out of home and digital media brands. With a goal to advance how Canadians connect with each other and the world, Bell serves more than 22 million consumer and business customer connections across every province and territory.
Bell supports the social and economic prosperity of our communities with a commitment to the highest environmental, social and governance (ESG) standards. We measure our progress in increasing environmental sustainability, achieving a diverse and inclusive workplace, leading data governance and protection, and building stronger and healthier communities. This includes confronting the challenge of mental illness with the Bell Let’s Talk initiative, which drives mental health awareness and action with programs like the annual Bell Let’s Talk Day and Bell funding for community care, research and workplace programs nationwide all year round.
SOURCE Bell Canada
Nintendo's Switch Online N64 and Sega Genesis games cost $64 for 12 months in Canada – MobileSyrup
After revealing that N64 and Sega Genesis titles were coming to its Switch Online services through an ‘Expansion Pack‘ subscription tier a few weeks ago, Nintendo has confirmed pricing and availability for the service.
An Individual Membership costs $63.99 for 12 months, while a Family Membership costs $99.99 for 12 months. The service officially launches on October 25th. This is a significant jump in subscription pricing from Switch Online’s current $24.99 yearly cost that includes NES/SNES games and cloud saves.
The additional subscription tier gives players access to retro Nintendo 64 and Sega Genesis titles. For example, Mario Kart 64, The Legend of Zelda Ocarina of Time, Mario Tennis, Super Mario 64 and more are coming to the N64 catalogue. Nintendo has confirmed that games like Banjo-Kazooie, Pokémon Snap, The Legend of Zelda: Majora’s Mask and Paper Mario are coming in the future.
On the Genesis side, notable titles like Shinobi III, Streets of Rage 2, Sonic the Hedgehog 2, Golden Axe, Eco the Dolphin and more are coming to the platform.
While expensive, this moves the cost of Switch Online more in line with Xbox Live Gold and PlayStation Plus.
During its presentation today, Nintendo also confirmed that the Expansion Pack cost includes Animal Crossing: New Horizons‘ upcoming DLC, Happy Home Paradise.
In other Switch-related news, Nintendo’s N64 and Genesis gamepads are now available to order in Canada for $64.99 each.
Image credit: Nintendo
Animal Crossing: Pocket Camp will have a New Horizons update themed event, features Lottie from Happy Home Paradise DLC – Nintendo Wire
It has been a big day for Animal Crossing fans! Today’s Animal Crossing: New Horizons Direct showed off what’s coming to the Nintendo Switch title next month, as well as the announcement of paid DLC, details on the next series of amiibo cards, and more. Not everything made it into the presentation, as noted by the official Japanese Nintendo site. Animal Crossing: Pocket Camp, the mobile Animal Crossing game, is joining in with an event to celebrate the new update. Lottie from Paradise Planning is ready to party too!
So far we know that the event login bonus will be your new work uniform from Animal Crossing: New Horizons – Happy Home Paradise (the paid DLC). Nintendo is also teasing that we might see new Villagers roaming around the campgrounds (possibly the “new” Villagers being added to New Horizons)! This lines up with the first New Horizons-focused event that Pocket Camp had way back in March 2020. Lottie’s integration hasn’t been clarified yet – as the monthly event representative at your campsite or as a purchasable NPC via Leaf Tickets. At least, given the render, we know she’ll be included somehow.
Expect more details from the official Animal Crossing: Pocket Camp Twitter account later this month as we quickly approach Thursday, October 28th.
Amazon-owned Twitch says source code exposed in last week's data breach – Reuters
Oct 15 (Reuters) – Amazon.com Inc-owned (AMZN.O) Twitch said on Friday that last week’s data breach at the live streaming e-sports platform contained documents from its source code.
Passwords, login credentials, full credit card numbers and bank details of users were not accessed or exposed in the breach, Twitch said in a statement.
The platform, which is used by video gamers for interacting with users while live streaming content, had blamed the breach on an error in the server configuration change.
Server configuration changes are performed during server maintenance. A faulty configuration can expose the data stored in the servers to unauthorized access.
Twitch said it was “confident” the incident affected only a small number of users and that it was contacting those who had been directly impacted. The platform has more than 30 million average daily visitors.
Video Games Chronicle had reported that about 125 gigabytes of data was leaked in the breach, including details on Twitch’s highest-paid video game streamers since 2019.
Reporting by Chavi Mehta and Eva Mathews in Bengaluru; Editing by Aditya Soni
Our Standards: The Thomson Reuters Trust Principles.
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