Call to Ottawa Public Health not returned, says woman who returned ill from L.A. conference - Edmonton Sun | Canada News Media
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Call to Ottawa Public Health not returned, says woman who returned ill from L.A. conference – Edmonton Sun

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Ottawa Public Health has stepped up its response to phone calls about COVID-19, but acknowledges that there have been delays getting back to people who fear they’ve contracted the virus.

On Tuesday, OPH fielded nearly 200 calls from people worried they’d been infected with novel coronavirus, said Dr. Vera Etches, the city’s medical officer of health.

The health unit has added “at least 70 nurses” to answer calls and to follow up with people who are being investigated for COVID-19 infections, she said.

On Monday, Ottawa Public Health stepped up its surveillance of the virus, advising people who had travelled anywhere outside Canada to be alert for the symptoms of COVID-19 and to report into OPH. “So you can imagine that increased the number of calls to our line,” Etches said.

On Wednesday, the city announced its first confirmed case, a man in his 40s who had returned from travel to Austria.

This paper spoke to one Ottawa woman who said she called Ottawa Public Health on Tuesday for advice after returning from a conference in Los Angeles with a cold and a cough. She said she had yet to hear back from the agency more than 24 hours later.

“I personally do not think I have the virus. I was sick before I left,” said the woman, who is in her 50s and asked that her name not be used.

“My kids told me to call as a moral obligation because it’s becoming an issue and I had been in an area where I should be tested. I said ‘Fine, I will call.’”

The woman also spoke to a friend who is a family physician who told her skip going to her family family doctor, but to call OPH instead and be swabbed for the virus.

The woman called OPH at about 1 p.m. on Tuesday.

“I said, ‘Hi. My name is ____, I need to know if I should get tested. I have travelled to California and I am sick. Please call me back. I need to know.’”

“I am still waiting, 24 hours later,” she said. “This is terrible. People should be called back and if they don’t have the resources to do that, then they need to up them.”

Etches apologized for the delay.

“I’m sorry she’s had trouble getting through on the phone line, but I would encourage her to continue to call. We’ll be there to provide her with advice.”

The woman says she developed a mild cold around Feb. 20 and still had it when she left for California on Feb. 29. The conference ran March 2-5 and she flew home March 6, arriving early in the morning of March 7.

She carried Lysol wipes and Purell hand sanitizer on the flight and made sure to wipe down her area during the flight. She also wore a face mask for at least part of the flight. All the flight attendants were wearing masks too, she said.

There was no mention of the risk of coronavirus while she was at the conference, she said.

None of her family or travelling companions seems to have gotten sick, she said, and she believes her symptoms worsened in L.A. because of the late nights she kept.

“I think it’s more of a ‘party animal’ virus.”

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How many Nova Scotians are on the doctor wait-list? Number hit 160,000 in June

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HALIFAX – The Nova Scotia government says it could be months before it reveals how many people are on the wait-list for a family doctor.

The head of the province’s health authority told reporters Wednesday that the government won’t release updated data until the 160,000 people who were on the wait-list in June are contacted to verify whether they still need primary care.

Karen Oldfield said Nova Scotia Health is working on validating the primary care wait-list data before posting new numbers, and that work may take a matter of months. The most recent public wait-list figures are from June 1, when 160,234 people, or about 16 per cent of the population, were on it.

“It’s going to take time to make 160,000 calls,” Oldfield said. “We are not talking weeks, we are talking months.”

The interim CEO and president of Nova Scotia Health said people on the list are being asked where they live, whether they still need a family doctor, and to give an update on their health.

A spokesperson with the province’s Health Department says the government and its health authority are “working hard” to turn the wait-list registry into a useful tool, adding that the data will be shared once it is validated.

Nova Scotia’s NDP are calling on Premier Tim Houston to immediately release statistics on how many people are looking for a family doctor. On Tuesday, the NDP introduced a bill that would require the health minister to make the number public every month.

“It is unacceptable for the list to be more than three months out of date,” NDP Leader Claudia Chender said Tuesday.

Chender said releasing this data regularly is vital so Nova Scotians can track the government’s progress on its main 2021 campaign promise: fixing health care.

The number of people in need of a family doctor has more than doubled between the 2021 summer election campaign and June 2024. Since September 2021 about 300 doctors have been added to the provincial health system, the Health Department said.

“We’ll know if Tim Houston is keeping his 2021 election promise to fix health care when Nova Scotians are attached to primary care,” Chender said.

This report by The Canadian Press was first published Sept. 11, 2024.

The Canadian Press. All rights reserved.

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Newfoundland and Labrador monitoring rise in whooping cough cases: medical officer

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ST. JOHN’S, N.L. – Newfoundland and Labrador‘s chief medical officer is monitoring the rise of whooping cough infections across the province as cases of the highly contagious disease continue to grow across Canada.

Dr. Janice Fitzgerald says that so far this year, the province has recorded 230 confirmed cases of the vaccine-preventable respiratory tract infection, also known as pertussis.

Late last month, Quebec reported more than 11,000 cases during the same time period, while Ontario counted 470 cases, well above the five-year average of 98. In Quebec, the majority of patients are between the ages of 10 and 14.

Meanwhile, New Brunswick has declared a whooping cough outbreak across the province. A total of 141 cases were reported by last month, exceeding the five-year average of 34.

The disease can lead to severe complications among vulnerable populations including infants, who are at the highest risk of suffering from complications like pneumonia and seizures. Symptoms may start with a runny nose, mild fever and cough, then progress to severe coughing accompanied by a distinctive “whooping” sound during inhalation.

“The public, especially pregnant people and those in close contact with infants, are encouraged to be aware of symptoms related to pertussis and to ensure vaccinations are up to date,” Newfoundland and Labrador’s Health Department said in a statement.

Whooping cough can be treated with antibiotics, but vaccination is the most effective way to control the spread of the disease. As a result, the province has expanded immunization efforts this school year. While booster doses are already offered in Grade 9, the vaccine is now being offered to Grade 8 students as well.

Public health officials say whooping cough is a cyclical disease that increases every two to five or six years.

Meanwhile, New Brunswick’s acting chief medical officer of health expects the current case count to get worse before tapering off.

A rise in whooping cough cases has also been reported in the United States and elsewhere. The Pan American Health Organization issued an alert in July encouraging countries to ramp up their surveillance and vaccination coverage.

This report by The Canadian Press was first published Sept. 10, 2024.

The Canadian Press. All rights reserved.

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