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Canada Life: Federal workers dealing with transition issues – CTV News Ottawa

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For the last three weeks, Alan Fournier has been desperately trying to get a hold of Canada Life.

“I’ve exhausted about every channel I know to find out what is going on and why I can’t get covered… it’s frightening,” he said. “It’s like there’s nobody there.”

The Wakefield, Que. resident is a retired federal worker, relying on the carrier to cover the thousands of dollars it costs for his medication, including diabetes.

“I don’t know what I’m going to do at the end of the month because I’m going to have to renew those and I can’t get in touch with Canada Life,” he said.

On July 1, the federal government switched medical coverage for its members from Sun Life to Canada Life. That move affected 1.7 million federal public service employees, retirees and their eligible dependents.

It’s a big undertaking for the largest health-care plan in Canada. As of June 30, 94 per cent of employees and 75 per cent retired plan members had completed the enrolment process.

Since the transition, Canada Life says it is having trouble keeping up with demand.

In an email to CTV News Ottawa, Canada Life says, “Since July 1, we’ve experienced higher-than-normal call volumes and longer wait times within our call center, driven primarily by those who are working to complete the enrolment process and pharmacies transitioning prescription claim data to the plan.

We apologize for the inconvenience this has caused. We’re taking necessary steps to address this increased demand. This includes having a dedicated phone number for PSHCP members – which is now open 7 days a week as we manage this increased volume. We’re also quickly adding a significant number of trained staff to our call centre. Approximately 87% – over 640,000 individuals and their eligible dependents – have successfully enrolled.”

The Public Service Alliance of Canada and the Treasury Board of Canada say they are aware of the issue. Members are still covered and any costs incurred will be reimbursed once they’ve been enrolled.

“The Government of Canada is in constant contact with Canada Life as they work to reduce wait times to reach a Canada Life representative by phone,” a statement from the Treasury Board says. “Canada Life is taking immediate steps to address the high volume of calls being received, including increasing the number of trained and security-cleared call centre agents. Plan members can expect to see progressive improvements throughout July and beyond.

“We appreciate patience during this time. We are asking that if plan members have a question that is not urgent, that they wait to contact Canada Life so that those with urgent issues can get through more readily.

But Fournier says time is running out. As of August he’ll have to renew his prescriptions and if he’s not enrolled by then, he’ll have to pay out of pocket.

“I’m in my mid-70s, living on pension,” he said. “The cost of living has skyrocketed. I just don’t have that kind of cash.” 

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Sutherland House Experts Book Publishing Launches To Empower Quiet Experts

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Sutherland House Experts is Empowering Quiet Experts through
Compelling Nonfiction in a Changing Ideas Landscape

TORONTO, ON — Almost one year after its launch, Sutherland House Experts is reshaping the publishing industry with its innovative co-publishing model for “quiet experts.” This approach, where expert authors share both costs and profits with the publisher, is bridging the gap between expertise and public discourse. Helping to drive this transformation is Neil Seeman, a renowned author, educator, and entrepreneur.

“The book publishing world is evolving rapidly,” publisher Neil Seeman explains. “There’s a growing hunger for expert voices in public dialogue, but traditional channels often fall short. Sutherland House Experts provides a platform for ‘quiet experts’ to share their knowledge with the broader book-reading audience.”

The company’s roster boasts respected thought leaders whose books are already gaining major traction:

• V. Kumar Murty, a world-renowned mathematician, and past Fields Institute director, just published “The Science of Human Possibilities” under the new press. The book has been declared a 2024 “must-read” by The Next Big Ideas Club and is receiving widespread media attention across North America.

• Eldon Sprickerhoff, co-founder of cybersecurity firm eSentire, is seeing strong pre-orders for his upcoming book, “Committed: Startup Survival Tips and Uncommon Sense for First-Time Tech Founders.”

• Dr. Tony Sanfilippo, a respected cardiologist and professor of medicine at Queen’s University, is generating significant media interest with his forthcoming book, “The Doctors We Need: Imagining a New Path for Physician Recruitment, Training, and Support.”

Seeman, whose recent and acclaimed book, “Accelerated Minds,” explores the entrepreneurial mindset, brings a unique perspective to publishing. His experience as a Senior Fellow at the University of Toronto’s Institute of Health Policy, Management and Evaluation, and academic affiliations with The Fields Institute and Massey College, give him deep insight into the challenges faced by people he calls “quiet experts.”

“Our goal is to empower quiet, expert authors to become entrepreneurs of actionable ideas the world needs to hear,” Seeman states. “We are blending scholarly insight with market savvy to create accessible, impactful narratives for a global readership. Quiet experts are people with decades of experience in one or more fields who seek to translate their insights into compelling non-fiction for the world,” says Seeman.

This fall, Seeman is taking his insights to the classroom. He will teach the new course, “The Writer as Entrepreneur,” at the University of Toronto, offering aspiring authors practical tools to navigate the evolving book publishing landscape. To enroll in this new weekly night course starting Tuesday, October 1st, visit:
https://learn.utoronto.ca/programs-courses/courses/4121-writer-entrepreneur

“The entrepreneurial ideas industry is changing rapidly,” Seeman notes. “Authors need new skills to thrive in this dynamic environment. My course and our publishing model provide those tools.”

About Neil Seeman:
Neil Seeman is co-founder and publisher of Sutherland House Experts, an author, educator, entrepreneur, and mental health advocate. He holds appointments at the University of Toronto, The Fields Institute, and Massey College. His work spans entrepreneurship, public health, and innovative publishing models.

Follow Neil Seeman:
https://www.neilseeman.com/
https://www.linkedin.com/in/seeman/

Follow Sutherland House Experts:

https://sutherlandhouseexperts.com/
https://www.instagram.com/sutherlandhouseexperts/

Media Inquiries:
Sasha Stoltz | Sasha@sashastoltzpublicity.com | 416.579.4804
https://www.sashastoltzpublicity.com

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Team Rachel Homan picking up where it left off after dominant curling season

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As one of the top women’s rinks in the world over the last decade, expectations are usually quite high for the members of Team Rachel Homan.

The season after one of the most dominant campaigns in curling history is no exception.

Homan, Tracy Fleury, Emma Miskew and Sarah Wilkes remain the top-ranked team in the world after going 67-7 in 2023-24 and claiming national and world championships.

“We’re not looking to have to surpass what we did last year in order to have a successful season,” Miskew said. “We’re trying to build off all of the work that we put in and try to be as consistent as we can out there.

“That’s all that we can really control. We’re going to try our best and that’s all we can do.”

The Ottawa-based team picked up where it left off last weekend by running the table at the AMJ Campbell Shorty Jenkins Classic.

Homan’s side — guided by new coach Brendan Bottcher — completed an 8-0 performance with a 6-5 final victory over second-ranked Silvana Tirinzoni of Switzerland at the Cornwall Curling Club.

The squad outscored the opposition 51-23 overall.

Bottcher, who split with his four-player men’s team last spring, is also playing mixed doubles with Homan this season. He succeeded Don Bartlett as coach of Homan’s four-player team and is off to a perfect start.

“He’s got just a wealth of knowledge in strategy,” Homan said. “Obviously he was No. 1 or 2 in the world on the men’s side and that’s pretty tough to do. He’s got a few things that he thinks can help us.

“We’re trying to find a few percentage points here and there. He’s just such a positive person and just really great to be around.”

The team will return to the ice as defending champions at the Sept. 25-29 PointsBet Invitational in Calgary.

Bartlett decided to step back from his coaching role and do some travelling this winter. Bottcher is expected to be on the coach’s bench at most events this season.

Homan and Bottcher are also off to a good start on the mixed doubles front. They won a competition earlier this month in Saskatoon and plan to play several events this fall as they aim to secure a berth in the Canadian Mixed Doubles Trials.

Five teams, including reigning national champions Kadriana Lott and Colton Lott, have qualified for the Dec. 30-Jan. 4 playdowns in Liverpool, N.S. The winner will represent Canada at the Milan Olympics in February 2026.

Direct-entry qualifying events are set for Oct. 31-Nov. 3 in Abbotsford, B.C., Nov. 21-24 in Guelph, Ont., and Dec. 5-8 in Banff/Canmore, Alta. National rankings will then be used to complete the 16-team field.

The previous mixed doubles trials were cancelled due to the COVID-19 pandemic. Curling Canada named Homan and John Morris as the Canadian duo for the Beijing Games in 2022, but they did not make the playoffs.

Morris won gold with Kaitlyn Lawes when the discipline made its Olympic debut at the 2018 Games in Pyeongchang, South Korea.

BIG SMOKE

The Grand Slam of Curling will hold its season-ending competition — the Princess Auto Players’ Championship — at its usual Toronto venue after all.

The circuit’s five-event calendar will conclude April 8-13 at the Mattamy Athletic Centre, according to the tour’s website.

The Players’ Championship dates and arena were marked as TBA earlier this month.

COACH HOWARD

Glenn Howard will remain as busy as ever on the curling scene even though he ended his four-decade playing career at the end of last season.

Howard will serve as coach of Team Chelsea Carey and Team Scott Howard for the upcoming campaign.

Carey, from Winnipeg, holds the No. 5 position in the women’s world rankings. Howard, from Tiny, Ont., has the No. 31 spot in the men’s rankings.

This report by The Canadian Press was first published Sept. 19, 2024.

Follow @GregoryStrongCP on X.

The Canadian Press. All rights reserved.



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Voters head to polls in quickly called eastern Ontario byelection

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BELLEVILLE, Ont. – Polls are set to soon open in the eastern Ontario riding of Bay of Quinte, where voters will pick their next representative in the provincial legislature.

It’s a byelection with a quick turnaround, as it takes place just one month after cabinet minister Todd Smith resigned the seat.

Smith won four successive elections in the region, securing nearly 50 per cent of the vote in the last two elections, but some experts and polls suggest it may be a closer race this time around.

The top two contenders appear to be Progressive Conservative candidate Tyler Allsopp and Liberal candidate Sean Kelly, both municipal councillors in Belleville.

The Tories did not make Allsopp available for an interview, but both Kelly and NDP candidate Amanda Robertson said the top issue they are hearing about in the riding is health care, in particular a shortage of family doctors.

Just over eight per cent of eligible voters in Bay of Quinte cast their ballot in advance, compared to 13 per cent in advance voting for the 2022 general election.

Respiratory therapist Lori Borthwick is running for the Greens.

This report by The Canadian Press was first published Sept. 19, 2024.

The Canadian Press. All rights reserved.



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