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Canada's airlines ease into expanded summer service with added safety protocols – CBC.ca

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Canada’s beleaguered airline industry is taking cautious steps to restart operations after travel restrictions brought on by the COVID-19 pandemic grounded much of the sector — but getting planes back in the air will be a costly and risky undertaking.

Flair Airlines is one Canadian carrier ramping back up operations next month. In July, the low-cost domestic airline, which launched three years ago, will expand its routes across the country.

But even though many Canadians are hesitant about boarding a plane, airlines need to start offering flights with more safety measures so the industry can recover, said Flair CEO Jim Scott.

“It’s a chicken and an egg problem. You can’t attract passengers if you don’t have a flight,” Scott told CBC News. “If you have a flight and people don’t show up, you have to operate it. If you operate it at a loss, eventually you’ll go out of business.”

Scott said that operating an airline at this time is a juggling act that involves estimating how much traffic will return to the industry and matching that to the industry’s ability to accommodate it — all at a rate that breaks even or generates revenue on every flight.

“If we get it wrong, we can lose an awful lot of money,” he said.

The company has already let go of 50 per cent of its workforce because of the pandemic and cancelled a planned expansion into the Maritimes due to provincial travel restrictions and quarantine rules.

Flair Airlines CEO Jim Scott says air travel has become a “surreal” experience because of the many safety protocols undertaken by passengers and staff — measures he says are necessary for an airline to operate in the middle of a pandemic. (Mike Zimmer)

Daunting process for many airlines

It’s a similar story for other airlines: Air Canada announced in May that it was slashing its workforce by 50 to 60 per cent, while WestJet laid off half its 14,000-member workforce in March before rehiring most of them under the federal government’s wage subsidy program.

Flair took advantage of that program, but Scott said topping up employees’ salaries is still costly. The carrier is in the midst of private talks with Ottawa for tens of millions of dollars in loans because the airline doesn’t bring in enough revenue to qualify for the government’s offer of bridge financing for large Canadian businesses. 

Bigger carriers who do qualify for the financing haven’t said whether they’ll sign on and say they’re looking into the conditions tied to receiving it.

An Air Canada worker cleans her ticketing station at Pearson International Airport in Toronto in April 2020. The airline revealed last month that it would be laying off more than 20,000 employees from its workforce. (Nathan Denette/Canadian Press)

Canadian airlines have chosen to ramp up operations for the coming season despite those circumstances.

After cutting 90 per cent of its operations, Flair is inching back up to 30 per cent of normal operations in order to expand its routes.

Air Transat revealed last week that it expects to resume its flights on July 23 to almost two dozen international destinations including France, Italy and Mexico as long as travel restrictions at that time allow it. 

Air Canada is also adding more international destinations to its slate including London, Paris and Frankfurt, while WestJet said in an email to CBC that it was “working through an updated July schedule that will include an increase in daily flight frequencies.” 

“While increased flying is a positive sign, it is important to remember that we are only flying five per cent of our schedule and an increase in flight numbers is not an indication of our recovery or return to normal operations,” the email read.

Glamour is gone, Scott says

Expanding service amid a public health crisis means air travel has become an entirely new experience. 

“The glamour is out of flying right now,” said Scott. “People are very quiet. They board the airplane with social distancing. I think the social element of flying, talking to a neighbour, meeting people, having jokes with flight attendants and so on, those days are gone for now.”

A number of safety measures are already in place in airports across the country, including a requirement for all passengers and staff to wear masks, the completion of health-screening questionnaires and enhanced cleaning protocols. 

Passengers travelling to, from or within Canada will have to undergo mandatory temperature checks before boarding. Some airlines are already doing this, including Air Canada, WestJet and Flair Airlines.

Like other airlines, passengers about to board a Flair aircraft must first answer a basic health questionnaire and get their temperature checked. (CBC News)

Flying itself is now significantly different: some airlines have suspended food and beverage service, while others no longer distribute pillows and blankets. 

Airlines are also disinfecting their planes with medical-grade cleaning products between flights. 

Flair’s fleet is sanitized before every trip, and passengers on connecting flights must deplane when they stop in a new city while the plane is cleaned again. The company is “fogging” down the aircraft with a sanitizer procured from Germany.

In other measures, passengers on Air Transat flights will be given their own face covering, gloves, sanitizer and wipes. Air Canada passengers can expect to receive a similar kit, along with an empty seat directly adjacent to their own.  

WATCH |  How Flair Airlines disinfects its fleet:

John Mullins, Flair’s vice president of customer experience and airports, says airlines used to dust. Now, they deep clean. 0:34

Passengers cautious too

Passengers will be guarded when entering this new era of air travel, said Ian Jack, a spokesperson for the Canadian Automobile Association (CAA). 

“I think a lot of people today are simply worried that we’ll have a repeat of March [and] April where they’ll buy a ticket, they’ll spend potentially thousands of dollars and then the flight will get cancelled … because we got a COVID outbreak somewhere in the world,” said Jack, whose association is also a consumer group that previously fought for air passenger rights. 

Jack said those embarking on air travel this summer should be particularly diligent about checking travel advisories and rules about refunds.

“The biggest concern is that … people are going to get burned again,” Jack said. “Either they’re not going to be able to fly where they want to go and they won’t get a refund, or that they’re going to get to their destination and find that things are closed.”

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Stampeders return to Maier at QB eyeing chance to get on track against Alouettes

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CALGARY – Mired in their first four-game losing skid in 20 years, the Calgary Stampeders are going back to Jake Maier at quarterback on Saturday after he was benched for a game.

It won’t be an easy assignment.

Visiting McMahon Stadium are the Eastern Conference-leading Montreal Alouettes (10-2) who own the CFL’s best record. The Stampeders (4-8) have fallen to last in the Western Conference.

“Six games is plenty of time, but also it is just six games,” said Maier. “We’ve got to be able to get on the right track.”

Calgary is in danger of missing the playoffs for the first time since 2004.

“I do still believe in this team,” said Stampeders’ head coach and general manager Dave Dickenson. “I want to see improvement, though. I want to see guys on a weekly basis elevating their game, and we haven’t been doing that.”

Maier is one of the guys under the microscope. Two weeks ago, the second-year starter threw four interceptions in a 35-20 home loss to the Edmonton Elks.

After his replacement, rookie Logan Bonner, threw five picks in last week’s 37-16 loss to the Elks in Edmonton, the football is back in Maier’s hands.

“Any time you fail or something doesn’t go your way in life, does it stink in the moment? Yeah. But then the days go on and you learn things about yourself and you learn how to prepare a little bit better,” said Maier. “It makes you mentally tougher.”

Dickenson wants to see his quarterback making better decisions with the football.

“Things are going to happen, interceptions will happen, but try to take calculated risks, rather than just putting the ball up there and hoping that we catch it,” said Dickenson.

A former quarterback himself, he knows the importance of that vital position.

“You cannot win without good quarterback play,” Dickenson said. “You’ve got to be able to make some plays — off-schedule plays, move-around plays, plays that break down, plays that aren’t designed perfectly, but somehow you found the right guy, and then those big throws where you’re taking that hit.”

But it’s going to take a team effort, and that includes the club’s receiving corp.

“We always have to band together because we need everything to go right for our receivers to get the ball,” said Nik Lewis, the Stampeders’ receivers coach. “The running back has to pick up the blitz, the o-line has to block, the quarterback has to make the right reads, and then give us a catchable ball.”

Lewis brings a unique perspective to this season’s frustrations as he was a 22-year-old rookie in Calgary in 2004 when the Stamps went 4-14 under coach Matt Dunigan. They turned it around the next season and haven’t missed the playoffs since.”

“Thinking back and just looking at it, there’s just got to be an ultimate belief that you can get it done. Look at Montreal, they were 6-7 last year and they’ve gone 18-2 since then,” said Lewis.

Montreal is also looking to rebound from a 37-23 loss to the B.C. Lions last week. But for head coach Jason Maas, he says his team’s mindset doesn’t change, regardless of what happened the previous week.

“Last year when we went through a four-game losing streak, you couldn’t tell if we were on a four-game winning streak or a four-game losing streak by the way the guys were in the building, the way we prepared, the type of work ethic we have,” said Maas. “All our standards are set, so that’s all we focus on.”

While they may have already clinched a playoff spot, Alouettes’ quarterback Cody Fajardo says this closing stretch remains critical because they want to finish the season strong, just like last year when they won their final five regular-season games before ultimately winning the Grey Cup.

“It doesn’t matter about what you do at the beginning of the year,” said Fajardo. “All that matters is how you end the year and how well you’re playing going into the playoffs so that’s what these games are about.”

The Alouettes’ are kicking off a three-game road stretch, one Fajardo looks forward to.

“You understand what kind of team you have when you play on the road because it’s us versus the world mentality and you can feel everybody against you,” said Fajardo. “Plus, I always tend to find more joy in silencing thousands of people than bringing thousands of people to their feet.”

This report by The Canadian Press was first published Sept. 13, 2024.



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26-year-old son is accused of his father’s murder on B.C.’s Sunshine Coast

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RICHMOND, B.C. – The Integrated Homicide Investigation Team says the 26-year-old son of a man found dead on British Columbia’s Sunshine Coast has been charged with his murder.

Police say 58-year-old Henry Doyle was found badly injured on a forest service road in Egmont last September and died of his injuries.

The homicide team took over when the BC Coroners Service said the man’s death was suspicious.

It says in a statement that the BC Prosecution Service has approved one count of first-degree murder against the man’s son, Jackson Doyle.

Police say the accused will remain in custody until at least his next court appearance.

The homicide team says investigators remained committed to solving the case with the help of the community of Egmont, the RCMP on the Sunshine Coast and in Richmond, and the Vancouver Police Department.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.



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Metro Vancouver’s HandyDART strike continues after talks break with no deal

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, have broken off without an agreement following 15 hours of talks.

Joe McCann, president of Amalgamated Transit Union Local 1724, says they stayed at the bargaining table with help from a mediator until 2 a.m. Friday and made “some progress.”

However, he says the union negotiators didn’t get an offer that they could recommend to the membership.

McCann says that in some ways they are close to an agreement, but in other areas they are “miles apart.”

About 600 employees of the door-to-door transit service for people who can’t navigate the conventional transit system have been on strike since last week, pausing service for all but essential medical trips.

McCann asks HandyDART users to be “patient,” since they are trying to get not only a fair contract for workers but also a better service for customers.

He says it’s unclear when the talks will resume, but he hopes next week at the latest.

The employer, Transdev, didn’t reply to an interview request before publication.

This report by The Canadian Press was first published Sept. 13, 2024.

The Canadian Press. All rights reserved.



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