Canada's C-Suite flocks to emerging audio app Clubhouse, but long-term appeal unclear - Thompson Citizen | Canada News Media
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Canada's C-Suite flocks to emerging audio app Clubhouse, but long-term appeal unclear – Thompson Citizen

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TORONTO — When earnings season rolls around, Duncan Fulton spends days preparing for calls with media, analysts and investors, but hardly ever gets a chance to deliver his messages directly to the people who frequent his Tim Hortons coffee shops or Popeyes drive-thrus.

That changed in February when the chief corporate officer of Restaurant Brands International joined chief executive Jose Cil on Clubhouse — an emerging audio platform that gives anyone with an iPhone and an app the ability to host and access discussions on every topic imaginable.

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“It’s like reimagined talk radio with calls, but we are the producer,” said Fulton, who hosted an “open kitchen” talk the day after RBI released its latest quarterly earnings.

“Our guests don’t care about our adjusted EBITDA. They care about real stuff, about our food, our brands, and so we said, ‘Why don’t we use Clubhouse?'”

Fulton and Cil are the latest Canadian executives to turn to the app started by San Francisco serial entrepreneurs Paul Davidson and Rohan Seth last spring as a new way to host public conversations.

As COVID-19 spread throughout the globe and lockdowns kept millions of people at home, executives from top venture capital and tech firms began to jockey for access to the invite-only audio platform.

By the start of 2021, hundreds of business leaders and other Canadians had joined Clubhouse, which has offered increasing numbers of invites since late last year.

Members have been able to hear SpaceX CEO Elon Musk discuss whether he believes in aliens, Shopify executives Tobi Lutke and Harley Finkelstein wax poetic about entrepreneurship and Wattpad founder Allen Lau talk about his recent decision to sell the company.

“It’s really democratizing corporate Canada and corporate America in a way,” says Fulton, “because normally consumers wouldn’t get this access to senior business leaders.”

He pitched a Clubhouse talk to Cil after being introduced to the platform by Ottawa restaurateur Stephen Beckta, who got his invite from Finkelstein.

After dipping into music conversations, Fulton found he liked the exploratory nature of the platform and that moderators have control over who can speak and when.

“If you’re a business leader that wants the safety of not taking questions, you can still go on there, share your views, and there’s lots of people that are happy to not participate, not ask questions and just listen,” he said.

Richard Lachman, a digital media professor at Ryerson University, agreed the platform can be helpful for executives wanting to manage their image, but said users will quickly drop out of conversations if a speaker is boring them or recognize when someone is too scripted.

Though executives go through media training, he said a few “embarrassments” will likely arise on the app if people don’t know how to respond to “aggressive” questions or can’t kick someone out of a discussion fast enough.

While the app doesn’t overtly market itself as private, its invite-only nature has built a casual atmosphere, even as its userbase grows.

Clubhouse did not respond to a request for comment, but has a “rule” banning transcribing, recording or sharing personal information heard on the app. The company recently removed a bot it found sneaking into discussions to restream them to people without the app.

Still, a quick search on social media reveals dozens of recordings and quotes from the app available online.

Prominent venture capitalists faced criticism last year when audio leaked of them ridiculing New York Times journalist Taylor Lorenz and complaining that so-called cancel culture — sometimes described as withdrawing support for someone caught misbehaving or using outmoded language and expressions — had gone too far.

There have also been privacy complaints from users who opted not to give the app access to their contact lists, but say it is detecting their sign-ups and alerting friends whose numbers they have stored.

Once on the app, some users reported they stumbled upon misogyny and racism in discussions, despite rules against abuse and bullying and a feature to report problematic users.

“Some of the challenges (Clubhouse) is facing is that this content is very unmoderated and we are not in 2003 in (Facebook founder) Mark Zuckerberg’s dorm room, pretending that anything we make we know where it’ll go and we’ll just let the market figure it out,” said Lachman.

“We know what might happen. Online spaces can be incredibly toxic, they can be harsh and we know that things can be taken out context very quickly and easily duplicated on other platforms.”

Despite the issues, Deepak Anand, chief executive of medical cannabis company Materia Ventures, joined the app. He hosts several pot discussions on it every week, but is careful in his approach.

He doesn’t share anything on Clubhouse he wouldn’t be comfortable with if it were leaked, but has seen several instances of people not realizing how public the app is.

“People generally like to share more than they normally would on the platform because it’s easy to get carried away and it almost seems like you’re having a conversation with friends,” he said.

Among the positives, Anand saysClubhouse has helped him discover new ways to network while stuck at home during the pandemic and increased his social media followers.

He’s unsure the app will continue to be his go-to because a competitor, Twitter Spaces, has caught his eye.

Tech Crunch reported that users who mined Twitter’s coding have found Spaces, which is still in pilot mode, experimenting with ways to embed tweets into discussions, offer transcription for users with disabilities and enhance blocking capabilities.

Facebook is said to be developing a similar platform, but hasn’t formally released any details.

The number of emerging audio apps and the flood of new Clubhouse users will make it even tougher for executives to stand out, Lachman predicted.

“This might have value right now, but in a year or two from now, that might get lost.”

This report by The Canadian Press was first published March 1, 2021.

Companies in this story: (TSX:QSR, TSX:SHOP)

Note to readers: This is a corrected story. An earlier version included an incorrect title for Duncan Fulton.

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Ottawa orders TikTok’s Canadian arm to be dissolved

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The federal government is ordering the dissolution of TikTok’s Canadian business after a national security review of the Chinese company behind the social media platform, but stopped short of ordering people to stay off the app.

Industry Minister François-Philippe Champagne announced the government’s “wind up” demand Wednesday, saying it is meant to address “risks” related to ByteDance Ltd.’s establishment of TikTok Technology Canada Inc.

“The decision was based on the information and evidence collected over the course of the review and on the advice of Canada’s security and intelligence community and other government partners,” he said in a statement.

The announcement added that the government is not blocking Canadians’ access to the TikTok application or their ability to create content.

However, it urged people to “adopt good cybersecurity practices and assess the possible risks of using social media platforms and applications, including how their information is likely to be protected, managed, used and shared by foreign actors, as well as to be aware of which country’s laws apply.”

Champagne’s office did not immediately respond to a request for comment seeking details about what evidence led to the government’s dissolution demand, how long ByteDance has to comply and why the app is not being banned.

A TikTok spokesperson said in a statement that the shutdown of its Canadian offices will mean the loss of hundreds of well-paying local jobs.

“We will challenge this order in court,” the spokesperson said.

“The TikTok platform will remain available for creators to find an audience, explore new interests and for businesses to thrive.”

The federal Liberals ordered a national security review of TikTok in September 2023, but it was not public knowledge until The Canadian Press reported in March that it was investigating the company.

At the time, it said the review was based on the expansion of a business, which it said constituted the establishment of a new Canadian entity. It declined to provide any further details about what expansion it was reviewing.

A government database showed a notification of new business from TikTok in June 2023. It said Network Sense Ventures Ltd. in Toronto and Vancouver would engage in “marketing, advertising, and content/creator development activities in relation to the use of the TikTok app in Canada.”

Even before the review, ByteDance and TikTok were lightning rod for privacy and safety concerns because Chinese national security laws compel organizations in the country to assist with intelligence gathering.

Such concerns led the U.S. House of Representatives to pass a bill in March designed to ban TikTok unless its China-based owner sells its stake in the business.

Champagne’s office has maintained Canada’s review was not related to the U.S. bill, which has yet to pass.

Canada’s review was carried out through the Investment Canada Act, which allows the government to investigate any foreign investment with potential to might harm national security.

While cabinet can make investors sell parts of the business or shares, Champagne has said the act doesn’t allow him to disclose details of the review.

Wednesday’s dissolution order was made in accordance with the act.

The federal government banned TikTok from its mobile devices in February 2023 following the launch of an investigation into the company by federal and provincial privacy commissioners.

— With files from Anja Karadeglija in Ottawa

This report by The Canadian Press was first published Nov. 6, 2024.

The Canadian Press. All rights reserved.

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Here is how to prepare your online accounts for when you die

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LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

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Google’s partnership with AI startup Anthropic faces a UK competition investigation

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LONDON (AP) — Britain’s competition watchdog said Thursday it’s opening a formal investigation into Google’s partnership with artificial intelligence startup Anthropic.

The Competition and Markets Authority said it has “sufficient information” to launch an initial probe after it sought input earlier this year on whether the deal would stifle competition.

The CMA has until Dec. 19 to decide whether to approve the deal or escalate its investigation.

“Google is committed to building the most open and innovative AI ecosystem in the world,” the company said. “Anthropic is free to use multiple cloud providers and does, and we don’t demand exclusive tech rights.”

San Francisco-based Anthropic was founded in 2021 by siblings Dario and Daniela Amodei, who previously worked at ChatGPT maker OpenAI. The company has focused on increasing the safety and reliability of AI models. Google reportedly agreed last year to make a multibillion-dollar investment in Anthropic, which has a popular chatbot named Claude.

Anthropic said it’s cooperating with the regulator and will provide “the complete picture about Google’s investment and our commercial collaboration.”

“We are an independent company and none of our strategic partnerships or investor relationships diminish the independence of our corporate governance or our freedom to partner with others,” it said in a statement.

The U.K. regulator has been scrutinizing a raft of AI deals as investment money floods into the industry to capitalize on the artificial intelligence boom. Last month it cleared Anthropic’s $4 billion deal with Amazon and it has also signed off on Microsoft’s deals with two other AI startups, Inflection and Mistral.

The Canadian Press. All rights reserved.

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