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Canadian banks pause payments on 10% of mortgages as they field 500,000 requests for deferrals – Financial Post

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Canadian banks have already received nearly half-a-million requests by borrowers to defer or skip mortgage payments in just a little more than two weeks, amid the swift financial uncertainty caused by the coronavirus pandemic.

The Canadian Bankers Association said Friday almost 500,000 requests had been completed or were being processed since lenders announced last month they would offer some financial relief, such as up to six months of deferred home-loan payments.

Borrowers quickly tried to take the banks up on their offer, flooding their phone lines with thousands of calls seeking assistance or information. The CBA said Canada’s six biggest banks have already deferred payments on more than 10 per cent of mortgages in their portfolio.

“The large number of customers who have been helped continues to grow as a result of concerted efforts by front-line workers, contact centre agents and operations teams working diligently,” the CBA said in a press release.

Combining the deferral requests with reports of slower real-estate activity and of massive layoffs across the Canadian economy, the negative economic effects of the coronavirus are becoming clear. The food-service industry alone has lost an estimated 800,000 jobs because of COVID-19, according to Restaurants Canada, while the aviation and oil industry workers have also been hit hard.

Toronto-Dominion Bank chief executive Bharat Masrani said Thursday that the lender had approved 60,000 requests for deferrals so far, which was “virtually all” of the applications.

Asked about his confidence in borrowers being able to resume repaying their mortgages when the deferral period ends, Masrani noted the “unprecedented” levels of government support and the recent talk of the crisis easing in a few months.

“And if that’s the case, then I think the support provided should provide flexibility to Canadians who have taken on the deferral program,” Masrani told reporters following the bank’s annual shareholder meeting, which was conducted virtually due to the coronavirus. “I would expect if this continues for a longer period, that governments will act.”

The broad conclusion is that the Canadian banks are well positioned to weather the coming storm

Eight Capital analyst Steve Theriault

Meantime, some borrowers are seeing more cash flow coming their way. The CBA noted in its press release, citing Canada Mortgage and Housing Corp., that the average monthly mortgage payment for a Canadian homeowner was $1,326. In other words, roughly $663 million in cash per month could be freed up by the deferrals, which borrowers could spend on other necessities.

“This number will increase over the coming weeks,” the CBA said.

As these mortgage payments are pushed back, Canada’s housing market is also beginning to show signs of a COVID-19-related slowdown. The Toronto Regional Real Estate Board reported Friday that the first 14 days of March saw a 49 per cent increase in sales year-over-year, at 4,643, but sales for the rest of the month were down by 15.9 per cent from a year ago, at 3,369. Total Toronto sales for the month were 8,012, a 12.3 per cent increase compared to March 2019.

“The overall sales result for March was strong relative to last year, but the impact of COVID-19 was certainly evident in the number of sales reported in the second half of March,” TRREB President Michael Collins said in a press release.

Similar findings were reported by the Real Estate Board of Greater Vancouver, which saw “steady home buyer demand to begin March and a levelling off of activity as the month went on and concerns about the COVID-19 outbreak intensified.”

Slackening demand in the housing market would be another headwind for the lending business, but the consensus remains that Canada’s banks are up for the challenge.

Eight Capital analyst Steve Theriault wrote recently that he had examined “a reasonable worst case for credit losses and the direct impact to earnings, capital and dividend payouts,” for Canada’s big banks.

“The broad conclusion is that the Canadian banks are well positioned to weather the coming storm,” Theriault wrote in a report. “We will not pretend to have a full view of the stresses that are sure to weigh on bank results in 2020 and 2021; however, we do believe that the group as a whole is well positioned from a capital perspective and that dividends will remain safe and equity raises unlikely.”

• Email: gzochodne@nationalpost.com | Twitter:

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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