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Canadian banks to require employees working in its offices to be fully vaccinated – CTV News

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TORONTO —
Canadian companies in federally regulated industries are starting to announce mandatory vaccination policies, in a bid to protect staff and abide by a recent government request.

The country’s largest banks said this week that they will require employees working in their offices to be fully vaccinated.

Their policies come a week after Ottawa asked federally regulated industries, including banks, telecoms and airlines, to start implementing mandates requiring workers to get vaccinated because COVID-19 cases in Canada are climbing again and vaccinations have slowed from their pace earlier this year.

TD said Friday its policy will ask staff to register their vaccination status with the bank by Sept. 30 and require full vaccination for all workers entering offices on or after Nov. 1.

Those who are not fully vaccinated or do not disclose their vaccination status must complete a learning module about the benefits of vaccination, submit to mandatory COVID-19 rapid testing and wear a mask whenever they are in TD offices.

“This is the right thing to do to protect the health and safety of everyone who is working in TD locations, and we are encouraged that many other organizations have taken similar measures,” Kenn Lalonde, TD’s senior executive vice-president and chief human resources officer, said in a Friday memo announcing the policy.

RBC sent a similar memo Thursday, asking employees to confirm their vaccination status, beginning in Canada and the United States, followed by other regions where applicable.

Those working for the bank who are able to be vaccinated will be required to do so by Oct. 31, RBC said in the note to staff.

RBC chief executive Dave McKay said in a LinkedIn post Friday that nothing is more important than the health and well-being of RBC’s clients, colleagues and communities.

“We believe vaccines are the best way to keep our workplaces safe and help our communities reduce the spread of COVID-19 variants such as Delta,” McKay said.

CIBC set an Oct. 31 deadline for its Canadian and U.S. employees to be vaccinated and told staff “if you haven’t yet been vaccinated and are able, now is the time.”

“We know this raises a number of questions based on your personal circumstances,” said Sandy Sharman, the bank’s senior executive vice-president and group head of people culture and brand.

“While we don’t have all the answers today, we are working out the details now and will share more information with you as quickly as we can.”

BMO, which will also use an Oct. 31 deadline, said its policy will apply to all North American employees and contractors eligible for vaccination.

Those who remain unvaccinated after that date will be required to complete twice-a-week COVID-19 testing and comply with alternative health and safety measures to enter a BMO location. The bank did not specify what the alternative measures would entail.

Scotiabank told staff Friday that it is moving in the direction of making vaccinations mandatory for all Canadian-based employees and contractors later in the fall.

Employees were told they will soon receive a link to a mandatory and confidential survey asking them to provide their vaccination status. The survey will allow employees to decline disclosing their vaccination status, but the bank did not say how it will handle staff that refuse to disclose their status or be vaccinated.

The mandates at the banks follow Sun Life Financial Inc., Shopify Inc., the City of Toronto, the Toronto Transit Commission and several universities and health care facilities throughout Canada, which requested staff be vaccinated over the last two weeks.

A poll released Thursday showed a majority of Canadians support a system that would require proof of vaccination to access some non-essential services.

Seventy-six per cent of respondents in the survey conducted by Leger and the Association for Canadian Studies said they would strongly or somewhat support a vaccine passport like the one Quebec is implementing.

Quebec’s passport will apply in places such as bars, concerts and festivals where there are many people in a confined space.

This report by The Canadian Press was first published Aug. 20, 2021.

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Telus prioritizing ‘most important customers,’ avoiding ‘unprofitable’ offers: CFO

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Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.

The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.

Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.

The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.

Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”

“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.

“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”

Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.

The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.

It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.

Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.

It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.

“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.

Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.

The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.

Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.

The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.

“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.

Asked how long that environment could last, he said that’s out of Telus’ hands.

“What I can control, though, is how we go to market and how we lead with our products,” he said.

“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”

Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.

On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.

That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.

Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”

“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.

“We will continue to monitor developments and will take further action if our codes are not being followed.”

French said any initiative to boost transparency is a step in the right direction.

“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.

“I think everyone looking in the mirror would say there’s room for improvement.”

This report by The Canadian Press was first published Nov. 8, 2024.

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TC Energy cuts cost estimate for Southeast Gateway pipeline project in Mexico

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CALGARY – TC Energy Corp. has lowered the estimated cost of its Southeast Gateway pipeline project in Mexico.

It says it now expects the project to cost between US$3.9 billion and US$4.1 billion compared with its original estimate of US$4.5 billion.

The change came as the company reported a third-quarter profit attributable to common shareholders of C$1.46 billion or $1.40 per share compared with a loss of C$197 million or 19 cents per share in the same quarter last year.

Revenue for the quarter ended Sept. 30 totalled C$4.08 billion, up from C$3.94 billion in the third quarter of 2023.

TC Energy says its comparable earnings for its latest quarter amounted to C$1.03 per share compared with C$1.00 per share a year earlier.

The average analyst estimate had been for a profit of 95 cents per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 7, 2024.

Companies in this story: (TSX:TRP)

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BCE reports Q3 loss on asset impairment charge, cuts revenue guidance

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BCE Inc. reported a loss in its latest quarter as it recorded $2.11 billion in asset impairment charges, mainly related to Bell Media’s TV and radio properties.

The company says its net loss attributable to common shareholders amounted to $1.24 billion or $1.36 per share for the quarter ended Sept. 30 compared with a profit of $640 million or 70 cents per share a year earlier.

On an adjusted basis, BCE says it earned 75 cents per share in its latest quarter compared with an adjusted profit of 81 cents per share in the same quarter last year.

“Bell’s results for the third quarter demonstrate that we are disciplined in our pursuit of profitable growth in an intensely competitive environment,” BCE chief executive Mirko Bibic said in a statement.

“Our focus this quarter, and throughout 2024, has been to attract higher-margin subscribers and reduce costs to help offset short-term revenue impacts from sustained competitive pricing pressures, slow economic growth and a media advertising market that is in transition.”

Operating revenue for the quarter totalled $5.97 billion, down from $6.08 billion in its third quarter of 2023.

BCE also said it now expects its revenue for 2024 to fall about 1.5 per cent compared with earlier guidance for an increase of zero to four per cent.

The company says the change comes as it faces lower-than-anticipated wireless product revenue and sustained pressure on wireless prices.

BCE added 33,111 net postpaid mobile phone subscribers, down 76.8 per cent from the same period last year, which was the company’s second-best performance on the metric since 2010.

It says the drop was driven by higher customer churn — a measure of subscribers who cancelled their service — amid greater competitive activity and promotional offer intensity. BCE’s monthly churn rate for the category was 1.28 per cent, up from 1.1 per cent during its previous third quarter.

The company also saw 11.6 per cent fewer gross subscriber activations “due to more targeted promotional offers and mobile device discounting compared to last year.”

Bell’s wireless mobile phone average revenue per user was $58.26, down 3.4 per cent from $60.28 in the third quarter of the prior year.

This report by The Canadian Press was first published Nov. 7, 2024.

Companies in this story: (TSX:BCE)

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