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Canadian shoppers hunt for Black Friday deals amid inflation, longer sales – Global News

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As scores of shoppers pack local malls to hunt for Black Friday deals, Dianne Debarros will be on the lookout for discounted toys and laptops her kids will soon need for school.

The Sarnia, Ont., woman has already started her Christmas shopping but wants to supplement her purchases on a trip to Real Canadian Superstore, where the chain is doling out loyalty program points in exchange for $100 in purchases in some of its departments.

“I feel like the last couple of years, the sales and the prices weren’t very good, but this year the prices seem to be reasonable and the incentives are there,” Debarros said. She and her partner, Tom, run a deal-hunting social media account on Instagram and TikTok.

The annual wave of discounts, door crashers and sales timed to the holiday season will be especially welcomed by Canadians who are feeling stressed about money this year.

Inflation remains above the Bank of Canada’s two per cent target, keeping prices high for household goods and big ticket purchases, even as higher interest rates are causing many homeowners’ mortgage payments to balloon.



5:41
Canadians expected to spend less this holiday season


The confluence of factors is encouraging more Canadians to seek deals and even pare back their holiday spending.

Deloitte predicts the average Canadian shopper will spend $1,347 this holiday season, down 11 per cent from last year.

Roughly half of the more than 1,000 Canadians the consultancy company surveyed plan to buy only what their family needs this holiday season. Seventy-oneper cent will seek items on sale and 29 per cent will seek less expensive retailers to shop at.

“Canadians are looking to really stretch their dollar,” said Debarros.

Together, the couple doles out advice on how to save money on shopping trips – making Black Friday a prime time of year.

However, the day wasn’t always one of the biggest shopping occasions.

Its origins date back to the 1960s, when people would flock to Philadelphia near U.S. Thanksgiving and an annual army football game hosted in the city. Police reportedly had to work long hours and cope with an influx of sometimes rowdy visitors, inspiring them to begin calling the period Black Friday.



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Retailers prepare for Black Friday despite concerns over consumer spending


Retailers – hoping to lure in customers – eventually adopted the name and started using the date to offer sales. Over time, Black Friday sales spread across the country and in more recent years, to Canada.

Now, it’s so routine for stores to offer Black Friday sales that many have extended the practice through the month of November.

But some argue the lengthier nature of the sales period has made the day itself less important to Canadians.

“The Black Friday day has lost its lustre,” said Nick Muriella, vice-president of merchandising and supply chain at Toys “R” Us Canada.

His observation came a week before Black Friday. By then, many stores had already been offering sales since the start of November, so he concluded Black Friday has “just become another way to say sale.”

Staples Canada began its sales on Nov. 1 because it noticed consumers shopping earlier.

“They’re really trying to not leave it last minute,” said Rachel Huckle, the retailer’s president and chief operating officer.

“What we’ve heard from many customers is that when they’ve left it last minute, they’re usually rushing and as a result, they’re making maybe decisions that they wouldn’t have made from a certain price point out of frankly, desperation.”



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Getting the most out of Black Friday shopping


To alleviate some of that rush, the chain introduced guarantees that some of its products will not see their prices drop further this holiday season, so shoppers can have confidence in their purchases.

Despite the elongated sales and the guarantee, Huckle still expects to see people pack her company’s stores on Black Friday because many will see it as the day they ramp up their shopping.

Others, she said, will be “creatures of habit.”

“I still think we’re going to have those that are last minute, that will still continue to shop throughout the season.”

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Telus prioritizing ‘most important customers,’ avoiding ‘unprofitable’ offers: CFO

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Telus Corp. says it is avoiding offering “unprofitable” discounts as fierce competition in the Canadian telecommunications sector shows no sign of slowing down.

The company said Friday it had fewer net new customers during its third quarter compared with the same time last year, as it copes with increasingly “aggressive marketing and promotional pricing” that is prompting more customers to switch providers.

Telus said it added 347,000 net new customers, down around 14.5 per cent compared with last year. The figure includes 130,000 mobile phone subscribers and 34,000 internet customers, down 30,000 and 3,000, respectively, year-over-year.

The company reported its mobile phone churn rate — a metric measuring subscribers who cancelled their services — was 1.09 per cent in the third quarter, up from 1.03 per cent in the third quarter of 2023. That included a postpaid mobile phone churn rate of 0.90 per cent in its latest quarter.

Telus said its focus is on customer retention through its “industry-leading service and network quality, along with successful promotions and bundled offerings.”

“The customers we have are the most important customers we can get,” said chief financial officer Doug French in an interview.

“We’ve, again, just continued to focus on what matters most to our customers, from a product and customer service perspective, while not loading unprofitable customers.”

Meanwhile, Telus reported its net income attributable to common shares more than doubled during its third quarter.

The telecommunications company said it earned $280 million, up 105.9 per cent from the same three-month period in 2023. Earnings per diluted share for the quarter ended Sept. 30 was 19 cents compared with nine cents a year earlier.

It reported adjusted net income was $413 million, up 10.7 per cent year-over-year from $373 million in the same quarter last year. Operating revenue and other income for the quarter was $5.1 billion, up 1.8 per cent from the previous year.

Mobile phone average revenue per user was $58.85 in the third quarter, a decrease of $2.09 or 3.4 per cent from a year ago. Telus said the drop was attributable to customers signing up for base rate plans with lower prices, along with a decline in overage and roaming revenues.

It said customers are increasingly adopting unlimited data and Canada-U.S. plans which provide higher and more stable ARPU on a monthly basis.

“In a tough operating environment and relative to peers, we view Q3 results that were in line to slightly better than forecast as the best of the bunch,” said RBC analyst Drew McReynolds in a note.

Scotiabank analyst Maher Yaghi added that “the telecom industry in Canada remains very challenging for all players, however, Telus has been able to face these pressures” and still deliver growth.

The Big 3 telecom providers — which also include Rogers Communications Inc. and BCE Inc. — have frequently stressed that the market has grown more competitive in recent years, especially after the closing of Quebecor Inc.’s purchase of Freedom Mobile in April 2023.

Hailed as a fourth national carrier, Quebecor has invested in enhancements to Freedom’s network while offering more affordable plans as part of a set of commitments it was mandated by Ottawa to agree to.

The cost of telephone services in September was down eight per cent compared with a year earlier, according to Statistics Canada’s most recent inflation report last month.

“I think competition has been and continues to be, I’d say, quite intense in Canada, and we’ve obviously had to just manage our business the way we see fit,” said French.

Asked how long that environment could last, he said that’s out of Telus’ hands.

“What I can control, though, is how we go to market and how we lead with our products,” he said.

“I think the conditions within the market will have to adjust accordingly over time. We’ve continued to focus on digitization, continued to bring our cost structure down to compete, irrespective of the price and the current market conditions.”

Still, Canada’s telecom regulator continues to warn providers about customers facing more charges on their cellphone and internet bills.

On Tuesday, CRTC vice-president of consumer, analytics and strategy Scott Hutton called on providers to ensure they clearly inform their customers of charges such as early cancellation fees.

That followed statements from the regulator in recent weeks cautioning against rising international roaming fees and “surprise” price increases being found on their bills.

Hutton said the CRTC plans to launch public consultations in the coming weeks that will focus “on ensuring that information is clear and consistent, making it easier to compare offers and switch services or providers.”

“The CRTC is concerned with recent trends, which suggest that Canadians may not be benefiting from the full protections of our codes,” he said.

“We will continue to monitor developments and will take further action if our codes are not being followed.”

French said any initiative to boost transparency is a step in the right direction.

“I can’t say we are perfect across the board, but what I can say is we are absolutely taking it under consideration and trying to be the best at communicating with our customers,” he said.

“I think everyone looking in the mirror would say there’s room for improvement.”

This report by The Canadian Press was first published Nov. 8, 2024.

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TC Energy cuts cost estimate for Southeast Gateway pipeline project in Mexico

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CALGARY – TC Energy Corp. has lowered the estimated cost of its Southeast Gateway pipeline project in Mexico.

It says it now expects the project to cost between US$3.9 billion and US$4.1 billion compared with its original estimate of US$4.5 billion.

The change came as the company reported a third-quarter profit attributable to common shareholders of C$1.46 billion or $1.40 per share compared with a loss of C$197 million or 19 cents per share in the same quarter last year.

Revenue for the quarter ended Sept. 30 totalled C$4.08 billion, up from C$3.94 billion in the third quarter of 2023.

TC Energy says its comparable earnings for its latest quarter amounted to C$1.03 per share compared with C$1.00 per share a year earlier.

The average analyst estimate had been for a profit of 95 cents per share, according to LSEG Data & Analytics.

This report by The Canadian Press was first published Nov. 7, 2024.

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BCE reports Q3 loss on asset impairment charge, cuts revenue guidance

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BCE Inc. reported a loss in its latest quarter as it recorded $2.11 billion in asset impairment charges, mainly related to Bell Media’s TV and radio properties.

The company says its net loss attributable to common shareholders amounted to $1.24 billion or $1.36 per share for the quarter ended Sept. 30 compared with a profit of $640 million or 70 cents per share a year earlier.

On an adjusted basis, BCE says it earned 75 cents per share in its latest quarter compared with an adjusted profit of 81 cents per share in the same quarter last year.

“Bell’s results for the third quarter demonstrate that we are disciplined in our pursuit of profitable growth in an intensely competitive environment,” BCE chief executive Mirko Bibic said in a statement.

“Our focus this quarter, and throughout 2024, has been to attract higher-margin subscribers and reduce costs to help offset short-term revenue impacts from sustained competitive pricing pressures, slow economic growth and a media advertising market that is in transition.”

Operating revenue for the quarter totalled $5.97 billion, down from $6.08 billion in its third quarter of 2023.

BCE also said it now expects its revenue for 2024 to fall about 1.5 per cent compared with earlier guidance for an increase of zero to four per cent.

The company says the change comes as it faces lower-than-anticipated wireless product revenue and sustained pressure on wireless prices.

BCE added 33,111 net postpaid mobile phone subscribers, down 76.8 per cent from the same period last year, which was the company’s second-best performance on the metric since 2010.

It says the drop was driven by higher customer churn — a measure of subscribers who cancelled their service — amid greater competitive activity and promotional offer intensity. BCE’s monthly churn rate for the category was 1.28 per cent, up from 1.1 per cent during its previous third quarter.

The company also saw 11.6 per cent fewer gross subscriber activations “due to more targeted promotional offers and mobile device discounting compared to last year.”

Bell’s wireless mobile phone average revenue per user was $58.26, down 3.4 per cent from $60.28 in the third quarter of the prior year.

This report by The Canadian Press was first published Nov. 7, 2024.

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