Canadian Tire told student her used SUV was safe, but missed a dangerous flaw during required inspection | Canada News Media
Connect with us

News

Canadian Tire told student her used SUV was safe, but missed a dangerous flaw during required inspection

Published

 on

Last winter, Tara Harper had good reason to think she was buying a safe vehicle. The used SUV had recently passed a safety inspection at a Winnipeg Canadian Tire.

But when it broke down just 20 minutes after she handed over $5,000 to the private seller in early February — the 20-year-old college student found herself with a vehicle too dangerous to drive and no recourse.

“My car just suddenly broke down in the middle of a turning lane,” said Harper, who worked minimum wage jobs for more than a year to afford the 2007 Hyundai Santa Fe. “I was really, really furious. It was my first car.”

In a tight market, Harper first tried to buy a used car from a dealership; when that didn’t work she and her dad turned to Kijiji. (Photo courtesy Paul Skirzyk)

The seller fixed the engine problem, but it made Harper question how safe the vehicle really was despite what Canadian Tire said.

So in early March, she brought the vehicle to Todd Holmes, a certified mechanic and a family friend.

“As soon as he put it on the hoist, he told us he was going to stop right there because it was an instant fail. We shouldn’t drive it,” said Harper’s dad, Paul Skirzyk.

The frame was corroded, Holmes said. His finding was later confirmed by Manitoba Public Insurance (MPI) during a third inspection on March 30 — which also found 10 more safety issues.

“It could be very catastrophic,” Holmes told Go Public. “You have a frame that disintegrates during an accident, it could cost someone their lives.”

Red Seal mechanic Todd Holmes questions how any garage could have determined the Hyundai was roadsafe. (Travis Golby/CBC)

Automobile consumer protection expert George Iny says provincially mandated vehicle safety inspection systems can leave consumers with a false sense of security, and drivers are being “lulled” into thinking that those inspections guarantee the vehicles being purchased are safe.

“If you knew you’re buying at your own risk, then you wouldn’t have the illusion that the government is covering your back … buying the illusion of protection can be worse than no protection,” said Iny, who heads the Automobile Protection Association (APA), a non-profit that advocates for vehicle safety.

According to Iny, some provincial safety standards inspection systems lack oversight and don’t include key parts of the vehicle. Most complaints to the APA come from Ontario, he says.

Canadian Tire reimbursed cost of vehicle

Harper and her family fought for compensation for more than three months. They say the seller blamed Canadian Tire for failing to catch the problems, MPI wouldn’t help and a manager at the Canadian Tire location said it wasn’t the company’s problem.

“He said once it leaves his shop, he’s no longer responsible. So what is the point of the safety [inspection] if the moment it comes out of your garage, the safety is null and void?” asked Skirzyk.

Canadian Tire said her used vehicle was safe. It had big problems | Go Public

 

Featured VideoCanadian Tire told a Winnipeg student the used SUV she was about to buy was safe to drive — but she quickly learned it had major problems.

Go Public contacted Winnipeg’s Polo Park Canadian Tire franchise and the company’s head office. They then reimbursed Harper what she paid for the vehicle, calling it a “goodwill gesture,” according to an email from the company’s head office.

The company told Go Public that all “protocols were followed” by the location that did the initial inspection and that the authorized mechanic “believed that the vehicle met the requirements” to be granted a Certificate of Inspection, indicating it was safe to drive.

Canadian Tire said the damage to the frame could have happened when the engine was replaced.

“We do not know if other modifications were made to the vehicle by the previous owner and as such, cannot comment on the vehicle’s condition after the … inspection was completed at Canadian Tire,” a company spokesperson wrote in an email to Go Public.

Holmes says that’s not possible, since the damage was caused by corrosion, which would take more than the two months that passed between inspections.

The Canadian Tire Polo Park location in Winnipeg assured Tara Harper the vehicle she was about to buy was roadworthy — but it wasn’t, according to an independent mechanic who re-inspected the vehicle. (Travis Golby/CBC)

After Go Public questioned MPI about Harper’s situation, the public insurer suspended Canadian Tire’s Polo Park location from doing inspections for the provincial program for 12 months on Aug. 10.

In an email to CBC News, MPI said the location’s permit was suspended “for failing to act with honesty and integrity, and for issuing inaccurate or incomplete inspections.”

Manitoba issued 54 suspensions in 5 years

Go Public asked the provinces how many times they’ve sanctioned garages for botching inspections over the past five years.

Most didn’t respond or said they don’t track that information. Manitoba posts the information online, indicating it has issued 54 suspensions to safety inspection stations and individual mechanics over that period of time.

The Ontario Ministry of Transportation would not provide the numbers on request.

P.E.I., which is the only province that requires vehicle safety inspections every year even with no change in ownership, says it has issued 22 warnings to garages and 21 warnings to individual mechanics.

The province says 16 garages and 41 mechanics were suspended from doing inspections.

Quebec’s Société de l’assurance automobile du Québec (SAAQ) says it has banned 11 garages and temporarily suspended 10 from doing the safety inspections over the past five years.

Todd Holmes took this photo of the damaged frame on Harper’s Hyundai Santa Fe when he inspected the vehicle in March. (Submitted by Todd Holmes)

Engine, transmission not ‘safety components’: province

Iny says the vehicle’s frame — the main issue with Harper’s SUV — should have been covered in any safety inspection, but other important parts of the vehicle are not.

He said engines are generally not inspected unless a warning light is on — but they’re easy to turn off if you have a shady seller.

Another example: he says that often the transmission is not inspected unless there are obvious leaks.

“You’re just protecting businesses when you have a bad inspection system,” he said. “You’re not actually protecting the customer.”

Iny says car buyers shouldn’t rely on provincially required safety inspections. Instead, they should have vehicles assessed by an independent mechanic to ensure they’re safe.

“Spend a little extra money and have a vehicle checked before you buy it,” he said.

George Iny from the Automobile Protection Association says some provincial safety inspections leave consumers with a false sense of security. (Louis-Marie Philidor/CBC)

MPI says the province’s inspection program “focuses on ensuring that vehicles meet minimum safety standards” like functioning brakes, good tires, headlights and taillights.

It says engines and transmissions aren’t included in inspections because they aren’t “considered safety components of a vehicle,” which is the case in many provinces.

It says safety components are outlined in provincial regulation. Like Iny, MPI suggests that in addition to the provincial safety inspections, buyers should have vehicles inspected by a trusted mechanic before purchase.

Private sales bring added risk: expert

Harper also wonders what the seller knew about the car. Go Public reached out to him repeatedly, but didn’t hear back.

While used car buyers may get a better price through a private sale, according to Iny, it is more risky than going through a dealership.

Dealers are bound to follow safety inspection and consumer protection laws, as well as disclosure rules on vehicle pricing and accident, repair and registration history.

Unlike private sales, if a customer feels cheated, they can ask for help — and sometimes get compensation — from the provincial dealer authority.

Tara Harper, left, and her dad, Paul Skirzyk, fought for months to get compensation after they say a botched safety inspection left Harper with a car she can’t drive. (Travis Golby/CBC)

Harper and her dad tried to buy from a dealership, but in a tight used car market they couldn’t find what they needed and turned to Kijiji.

Her family says that given the cost of repairing just the frame is about $4,000, they plan to tow the vehicle to a junkyard soon.

They say the experience has changed Harper’s views on owning a vehicle and left them with no trust in provincial safety inspections.

Submit your story ideas

Go Public is an investigative news segment on CBC-TV, radio and the web.

We tell your stories, shed light on wrongdoing and hold the powers that be accountable.

If you have a story in the public interest, or if you’re an insider with information, contact gopublic@cbc.ca with your name, contact information and a brief summary. All emails are confidential until you decide to Go Public.

 

Source link

Continue Reading

News

1-800-GOT-JUNK? Reveals the Spooky Side of Decluttering This Halloween

Published

 on

VANCOUVER, BC, OCTOBER 24, 2024// This Halloween, 1-800-GOT-JUNK? is spotlighting the strange and spooky items uncovered while helping customers declutter. Known for making junk disappear, the world’s largest junk removal service encounters all kinds of oddities—and during the Halloween season, some of those finds are downright eerie.

From forgotten family heirlooms to unusual antiques, the company’s friendly, professional teams have seen it all. Customers often joke about having skeletons in their closets, but with 1-800-GOT-JUNK?, it sometimes turns out to be true. To see the full list of the most unusual and spooky items visit their Spooky Junk blog.

Whether you have traditional junk items, or you’re looking to get rid of something slightly spooky, 1-800-GOT-JUNK? is committed to providing exceptional customer service every step of the way. With 35 years of experience, no junk is too scary for this industry leader to take. All you have to do is point.

 

1-800-GOT-JUNK? Spooky Junk

About 1-800-GOT-JUNK?

1-800-GOT-JUNK? pioneered an industry that brings people and businesses relief by making their junk disappear. Whether it’s a pile of household junk in the garage or a warehouse full of office furnishings, 1-800-GOT-JUNK? removes it for you. With the help of their friendly, uniformed team members, convenient services, and customer first philosophy, they make the ordinary business of junk removal exceptional. They also care about the environment, making sure to recycle the recyclables and donate the donatables when possible. 1-800-GOT-JUNK? was founded in 1989 and now operates in 180 locations throughout North America and Australia. For more information, visit www.1800gotjunk.com.

For more information:

1-800-GOT-JUNK?

pr@1800gotjunk.com

Continue Reading

News

Trudeau decried for immigration cuts which scapegoat migrants

Published

 on

Halifax, Nova Scotia (October 24, 2024) – Today, the Trudeau government announced significant cuts to permanent resident targets for Canada over the next three years. For the first time, targets for temporary residents are also being included in their plan. This follows a series of announcements by the Trudeau government to reduce the number of temporary residents in Canada, including low-waged migrant workers.

In 2021, Prime Minister Trudeau made a mandate letter commitment to a regularization program for undocumented people and permanent resident status for migrant workers and students. Earlier this year, the United Nations Special Rapporteur on contemporary forms of slavery Tomoya Obokata called Canada’s Temporary Foreign Worker Program “a breeding ground for contemporary forms of slavery” and urged the Government of Canada to provide a clear pathway to permanent residency upon arrival for migrant workers. Instead, these recent changes will mean reduced access to permanent residence for migrants.

In an October 24, 2024 press release, the Government of Canada claims that their new plan “alleviates pressures on housing, infrastructure and social services.”

“These changes unfairly blame and punish migrants. Migrants build communities and bolster the economy. They fund services like healthcare through their taxes, and yet in places like Nova Scotia they are excluded from healthcare coverage. We need real solutions, not more smoke and mirrors,” said Stacey Gomez, Executive Director of the Centre for Migrant Worker Rights Nova Scotia, which is a member of the Migrant Rights Network.

Over 100 organizations have penned an open letter to Prime Minister Justin Trudeau warning the government that slashing permanent immigration will force more migrants into temporary and precarious situations, further entrenching their exploitation and worsening conditions for all workers. The letter, signed by nearly every major civil society group in Canada, shows that there is a unified consensus in Canada to expand, not reduce, permanent residency programs, abolish closed work permits and ensure regularization. Read the letter here.

The Migrant Rights Network and its allies are calling on the federal government to immediately reverse this decision and chart a new course that grants equal rights for all migrants. This includes ensuring permanent resident status for everyone, expanding protections for workers, and upholding human rights for all.

Continue Reading

Health

Here is how to prepare your online accounts for when you die

Published

 on

 

LONDON (AP) — Most people have accumulated a pile of data — selfies, emails, videos and more — on their social media and digital accounts over their lifetimes. What happens to it when we die?

It’s wise to draft a will spelling out who inherits your physical assets after you’re gone, but don’t forget to take care of your digital estate too. Friends and family might treasure files and posts you’ve left behind, but they could get lost in digital purgatory after you pass away unless you take some simple steps.

Here’s how you can prepare your digital life for your survivors:

Apple

The iPhone maker lets you nominate a “ legacy contact ” who can access your Apple account’s data after you die. The company says it’s a secure way to give trusted people access to photos, files and messages. To set it up you’ll need an Apple device with a fairly recent operating system — iPhones and iPads need iOS or iPadOS 15.2 and MacBooks needs macOS Monterey 12.1.

For iPhones, go to settings, tap Sign-in & Security and then Legacy Contact. You can name one or more people, and they don’t need an Apple ID or device.

You’ll have to share an access key with your contact. It can be a digital version sent electronically, or you can print a copy or save it as a screenshot or PDF.

Take note that there are some types of files you won’t be able to pass on — including digital rights-protected music, movies and passwords stored in Apple’s password manager. Legacy contacts can only access a deceased user’s account for three years before Apple deletes the account.

Google

Google takes a different approach with its Inactive Account Manager, which allows you to share your data with someone if it notices that you’ve stopped using your account.

When setting it up, you need to decide how long Google should wait — from three to 18 months — before considering your account inactive. Once that time is up, Google can notify up to 10 people.

You can write a message informing them you’ve stopped using the account, and, optionally, include a link to download your data. You can choose what types of data they can access — including emails, photos, calendar entries and YouTube videos.

There’s also an option to automatically delete your account after three months of inactivity, so your contacts will have to download any data before that deadline.

Facebook and Instagram

Some social media platforms can preserve accounts for people who have died so that friends and family can honor their memories.

When users of Facebook or Instagram die, parent company Meta says it can memorialize the account if it gets a “valid request” from a friend or family member. Requests can be submitted through an online form.

The social media company strongly recommends Facebook users add a legacy contact to look after their memorial accounts. Legacy contacts can do things like respond to new friend requests and update pinned posts, but they can’t read private messages or remove or alter previous posts. You can only choose one person, who also has to have a Facebook account.

You can also ask Facebook or Instagram to delete a deceased user’s account if you’re a close family member or an executor. You’ll need to send in documents like a death certificate.

TikTok

The video-sharing platform says that if a user has died, people can submit a request to memorialize the account through the settings menu. Go to the Report a Problem section, then Account and profile, then Manage account, where you can report a deceased user.

Once an account has been memorialized, it will be labeled “Remembering.” No one will be able to log into the account, which prevents anyone from editing the profile or using the account to post new content or send messages.

X

It’s not possible to nominate a legacy contact on Elon Musk’s social media site. But family members or an authorized person can submit a request to deactivate a deceased user’s account.

Passwords

Besides the major online services, you’ll probably have dozens if not hundreds of other digital accounts that your survivors might need to access. You could just write all your login credentials down in a notebook and put it somewhere safe. But making a physical copy presents its own vulnerabilities. What if you lose track of it? What if someone finds it?

Instead, consider a password manager that has an emergency access feature. Password managers are digital vaults that you can use to store all your credentials. Some, like Keeper,Bitwarden and NordPass, allow users to nominate one or more trusted contacts who can access their keys in case of an emergency such as a death.

But there are a few catches: Those contacts also need to use the same password manager and you might have to pay for the service.

___

Is there a tech challenge you need help figuring out? Write to us at onetechtip@ap.org with your questions.

Source link

Continue Reading

Trending

Exit mobile version