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Check your paperwork or you may wind up with an $8M tax bill like this barista – CBC.ca

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This spring is bringing a tax season more complicated than usual, with pandemic benefits and payments adding to the usual paperwork.

But for Alina Bukatova, it might never be as complicated as 2018, when all the money in her bank accounts was seized after the Canada Revenue Agency thought she owed more than $8 million in taxes. 

That’s despite an income Bukatova described as about $17,000 from working at a coffee shop.

It was a situation the 17-year-old student in Victoria ignored at first, thinking it was an attempt to defraud her.

Bukatova had used a branch of a well-known national tax preparation chain to do her 2018 taxes. She trusted what went through and didn’t see anything that appeared incorrect. So when her notice of assessment showed an income of more than $17 million dollars — and the associated $8 million in unpaid taxes — she assumed it was a fake, along with automated phone calls claiming she owed money to the Canada Revenue Agency.

Alina Bukatova’s notice of assessment had numbers so outlandish — such as an income of over $8 million — she was sure it was a scam. It wasn’t. (Submitted by Phil Hogan)

“The numbers were just so ridiculous that everyone looked at that piece of paper and saw that $8 million there and was like, wow, these guys aren’t even trying to pull off an elaborate scam,” said Bukatova. A friend who is also a lawyer checked over the document and agreed with that assessment.

While Bukatova’s seemingly outlandish tax bill was an error — and later corrected — it’s a reminder to check details carefully on your tax return, especially for tax year 2020 which is more complicated for many.

Phone calls weren’t a scam

Among the notifications Bukatova initially ignored were phone calls from an automated system saying it was calling from the Canada Revenue Agency about her taxes. 

Many Canadians are familiar with what has colloquially been called a “CRA phone scam,” where phone calls claiming to be from the Canada Revenue Agency insist the recipient owes taxes and must pay immediately.

At the time, Bukatova was a teenager and brushed off the calls as fake or fraudulent, until she tried to use her debit card a few months later in mid-2018.

“I wanted to get myself some lunch and then it just wouldn’t go through,” she said in an interview with CBC Radio’s The Cost of Living.

“At that point, I actually checked my bank account and it was at negative $16,” said Bukatova.

There had been less than $6000 in her account, so that still meant the Canada Revenue Agency was looking for, say, $8,329,413.06, according to documents provided to CBC Radio.

Time to find an accountant

Bukatova turned to accountant Phil Hogan for help, who documented her experience on his website.

“This was such an obvious error,” he told The Cost of Living.

Neither Bukatova, her family members or Hogan knew where the error occurred in the original tax return. Even several years later, Bukatova remains unclear on what went wrong as she couldn’t locate the error in the records she retained.

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The Canada Revenue Agency told The Cost of Living it could not comment on the specifics of this situation due to taxpayer confidentiality

Regardless, it was clear based on her notice of assessment that the CRA believed her income exceeded $17 million, rather than $17,000.

After accountant Phil Hogan intervened, the CRA re-assessed Bukatova’s income to a more reasonable amount for a 17-year-old coffee shop barista. (Submitted by Phil Hogan)

After obtaining permission and authorization to view Bukatova’s account, Hogan was able to speak to a CRA agent, explain the situation, and put forward an adjustment.

“I think they kind of ran it up the chain because the numbers were so significant,” said Hogan, who had not filed the initial tax return for Bukatova.

“I think it would have been quite challenging if the taxpayer got on the phone [with the CRA] and tried to work through it. Because once something hits collection, they tend not to like to bounce it back.”

Not all CRA calls are scam calls

The Revenue Agency encourages Canadians to be cautious if they receive suspicious phone calls claiming to be from the CRA.

However, it does make legitimate phone calls.

“The CRA may genuinely need to call you, for example, if you owe tax or other amounts to a government program,” said CRA spokesperson TJ Madigan in an emailed statement.

The CRA encourages Canadians to confirm any communication from the agency using their online CRA My Account portal. (Graham Hughes/The Canadian Press)

The CRA’s website provides tips on how to determine if a phone call from them is legitimate. For example, you can log into the Revenue Agency’s online portal to confirm if the numbers you are seeing in a letter or hearing on the phone match your actual tax assessments — even if they are into the millions of dollars.

2020 is a more complicated tax year

The pandemic has meant a flood of new or different financial situations for many Canadians, along with a flood of unfamiliar acronyms such as CERB, CRB, or T2200A.

This will mean that there are more numbers to enter for millions of Canadians on top of their standard-issue T4 form, because the CRA expects COVID-19 emergency and recovery benefits to be reported on tax returns.

That includes the:

  • Canada Emergency Response Benefit.
  • Canada Emergency Student Benefit.
  • Canada Recovery Benefit.
  • Canada Recovery Sickness Benefit.
  • Canada Recovery Caregiving Benefit.

“If you received [those benefits] you will have to enter the total of the amounts you received as income on your return,” said CRA representative Madigan.  Tax slips with the required information have been issued by mail, and can also be viewed online by people who have signed up for a CRA My Account.

Double-check your work and don’t miss deadlines

While tax-return software has made it easier than ever for Canadians to file their taxes from home, don’t leave everything up to automated systems without double checking, say accountants.

The responsibility for any error, whether via pen and paper or digital, remains on the taxpayer.

“The tax system is complicated and it’s not getting simpler,” said accountant Phil Hogan.

“2020 is a good example of that. We have a whole new slew of rules that the agents and professionals [at the CRA] have to learn. So they’re honestly probably doing their best,” said Hogan.

If your communications from the CRA seem off in any way, whether it’s by $8 or $8 million, make sure you communicate with the Agency by the deadline they provide in letters or on their online portal.

If you don’t, the agency could take action based on whatever information they’ve got, even if it turns out to be an error.

In the end, Bukatova did get her money back and her taxes were retroactively corrected a few months after her money was seized.


Written and produced by Anis Heydari.
Click “listen” at the top of the page to hear this segment, or 
download the Cost of Living podcast.

The Cost of Living airs every week on CBC Radio One, Sundays at 12:00 p.m. (12:30 NT).

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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