CN says rail outage caused by software upgrade | Canada News Media
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CN says rail outage caused by software upgrade

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The massive outage on Canadian National Railway Co. lines that delayed thousands of Toronto-area commuters during the evening rush hour Tuesday can be traced to a software upgrade, the company says.

“At this time, our teams have determined that this was caused by an internal systems upgrade, which affected CN’s ability to connect to the internet,” CN spokesman Jonathan Abecassis said in an interview.

“There’s no indication of a cybersecurity incident whatsoever. At no time was the safety of the public compromised, and at no time was data impacted.”

The digital blackout “made it impossible for CN to connect to the internet,” he clarified. It also barred regional transport authority Metrolinx and its GO Transit trains from connecting to CN servers — essential to digital communications that direct locomotives where to move — Abecassis said. GO Transit trains run partly on CN-owned tracks.

Partial connectivity was restored at about 3:45 p.m., as some trains lurched back into motion hours behind schedule after the outage began at 12:30 p.m. System recovery was nearly complete by 8 p.m., and fully resolved overnight, Abecassis said.

Earlier, the computer malfunction forced GO Transit commuter trains in the Greater Toronto Area to stop at the nearest station, while riders crowded the city’s Union Station downtown during rush hour in hopes the network would resume.

The rail link connecting the downtown core to Toronto’s Pearson airport also stalled, while more than 30 Via Rail arrivals and departures at Union Station were late — 11 by more than two hours, including busy routes to or from Montreal, Ottawa and Windsor, Ont. — according to data compiled by Greg Gormick, who heads On Track Consulting.

No CN freight trains experienced major delays, while EXO commuter trains in the Montreal area and Amtrak passenger trains from the U.S. were also in operation, Abecassis said.

After CN’s computerized dispatch system went down, a handful of rail traffic controllers began issuing orders by pen and paper that were then sent out to conductors via radio to move trains to stations or other safe areas of track, where they were halted, according to two railway sources who spoke on condition of anonymity because they were not authorized to speak on the record.

EXO trains are dispatched directly by CN, which was able to revert to manual techniques to keep them moving, Abecassis said.

During the outage, CN worked with GO Transit to temporarily take over their train dispatching responsibilities, CN said. “This allowed for the partial resumption of GO and Via services” starting in late afternoon.

“We’re going to be working with Metrolinx to put in place processes to avoid this happening again,” Abecassis said.

This report by The Canadian Press was first published Oct. 4, 2023.

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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