'Corporate monopolistic greed': Canadians slam Rogers after Ontario outage, wireless phone plan price hike | Canada News Media
Connect with us

Business

‘Corporate monopolistic greed’: Canadians slam Rogers after Ontario outage, wireless phone plan price hike

Published

 on

Canadians are unhappy with the recent announcement by Rogers Communications to increase the prices on some of its plans and bundles starting this month, resulting in customers paying more for their wireless packages in 2024.

Rogers Communications spokesperson Cam Gordon told Yahoo News Canada an average price increase of $5 per month will apply to Rogers and Fido wireless customers who are not on contract, while others will not experience a change to their base monthly service fee for the duration of their contract.

The price change update came around the same time the telecommunications company was facing service disruption complaints from Ontario users Thursday evening, which impacted about 55,000 people, according to Downdetector, and lasted less than an hour before resuming to normal.

Disgruntled by the two contrasting events, Canadians took to X (formerly known as Twitter) to vent their anger at the Toronto-based wireless carrier.

Responding to the frustration among Canadians over service outage, Gordon told Yahoo Canada while some customers in the Greater Toronto Area may have experienced a “brief degradation to their residential services” Thursday evening due to a technical issue, there was “no impact to cell phones.”

“We are committed to delivering mobile and residential services with the highest standard of quality and reliability to bring our customers the best network experience,” he added.

Canadians question Trudeau government’s promise to lower prices

In late March 2023, the federal government approved the multi-million dollar takeover of Shaw Communications by Rogers, following which Industry Minister François-Philippe Champagne and Rogers Communications chief Tony Staffieri pledged to bring down the prices for customers.

“Should the parties fail to live up to any of their commitments, our government will use every means in our power to enforce the terms on behalf of Canadians,” Champagne had then said, noting Rogers Communications is subject to financial penalties of up to $1 billion for non-compliance.

The recent price hike brought the merger conditions, none of which included securing commitments from Rogers to stabilize or lower the cost of its wireless plans, back into the spotlight, with the opposition accusing Prime Minister Justin Trudeau’s government of dealing Canadians a “slap in the face.”

“Minister @FP_Champagne, you promised prices would stay low. You promised the Rogers-Shaw Deal would create a 4th player to lower cell phone bills. A $9 a month increase by Rogers and Bell is a slap in the face to Canadians and is cell phone hell in a nation that pays the most,” Shadow Minister of Pan Canadian Trade and Competition Ryan Williams wrote on X.

The NDP’s Bhutila Karpoche also criticized the Liberal government, accusing them of “ripping off” Canadians.

“Canadians pay some of the highest phone plan costs in the world. After the federal government promised to reduce costs by 25 per cent, Rogers is now going to increase costs this year for certain plans. It’s yet another way Canadians are being ripped off,” Karpoche posted on X.

Industry Minister Francois-Philippe Champagne slammed Rogers’ new plans to charge Canadians more for the carrier’s services but said progress had been made to lower the prices.

Canadian Telecommunications Associations, Rogers say prices declining

Responding to the public criticism over rising prices by Rogers Communications, Cam Gordon told Yahoo Canada the telecom giant introduced new plans in May, September and November of last year to bring more affordability to Canadians.

The Canadian Telecommunications Association, an organization that works with government and other stakeholders, told Yahoo Canada “mobile wireless and internet access prices have been on the decline for several years despite overall significant increases in the rate of inflation.”

The price index for internet access services has decreased by almost 7 per cent over the last five years, while prices for cellular services have declined by more than 47 per cent over that same period, according to Statistics Canada’s Consumer Price Index.

Internationally, carriers in countries like the United States and Australia also recently increased prices for many of their services, including a 17 per cent hike in the United Kingdom.

While the cost of data plans has steadily been declining, Canada continues to rank among the top 25 countries with the most expensive wireless plans in the world.

Add to that the frequent outages, which, according to multiple accounts by Rogers Communications users, turned out to be unreliable as recently as in September and October of 2023, a year after the company’s massive system failure in 2022 that affected more than 12 million Canadians.

Yahoo Canada also reached out to other key carriers in Canada, including Bell, Telus and Freedom Mobile to confirm if they too were bringing in a price hike for 2024 but did not receive a response before publishing.

[embedded content]

 

Source link

Continue Reading

Business

Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

Published

 on

 

TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

Published

 on

 

VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

Source link

Continue Reading

Business

Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

Published

 on

 

MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

Source link

Continue Reading

Trending

Exit mobile version