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Couple’s flights for destination wedding cancelled twice by Sunwing

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For a Regina couple, saying yes was easy – but actually getting married is proving more difficult due to repeated issues with Sunwing.

Their dream destination wedding in Mexico was cancelled in early January when Sunwing halted their flights and rescheduled, only to cancel the new flights again this week.

For a bride-to-be who says she paid about $16,000 for a destination wedding that couldn’t be refunded, it was yet another round of sky-high stress and anxiety. Lindsay May, who had rescheduled the entire wedding for March after the first round of cancellations, told CTV News that she and her partner found out through social media about the new round of cancellations.

“At this point, I was just stunned, because why did you even let us rebook?” May said. “Why would you even offer this service?”

This couple is only one example of the customers left jilted by the airline company, which has now cancelled almost all of its winter flights from Regina, and half from Saskatoon.

“I can’t fathom anyone in Saskatchewan trusting Sunwing at this point,” May said. “After all, they’ve done it to Regina, and Saskatoon, and now I’m hearing in Winnipeg this is happening.”

She’s right. Sunwing cancelled weekly flights from Winnipeg to Los Cabos and Mazatlan starting Feb. 2.

It’s a continuation of chaos that has surrounded the airline this winter. With complaints piling up, there’s question about whether this company, losing customer confidence, can stay in the air.

In a statement, the company said, “the decision to reduce winter flight operations in Winnipeg from February onwards was deemed necessary due to operational and business constraints that would prevent us from delivering the standards of service our customers both expect and deserve when travelling with Sunwing.”

The company added that impacted customers can change their vacation destination at “current system rates” and are being offered a “$100 CAD future travel credit as a goodwill gesture.”

Sunwing flights from New Brunswick and Northern Ontario are also being scaled back and there may be more cuts to come, says one expert.

“I don’t think Sunwing’s done,” John Gradek, co-ordinator of the Aviation Management Program at McGill University, told CTV National News. “They’re trying to figure out how many airplanes can they in fact run and what kind of schedule they can in fact operate.”

Last week, Sunwing executives revealed the company had received 7,000 complaints stemming from the travel chaos in December. Weather delays were cited as the biggest problem.

But Sunwing also has a staffing issue. The company planned to bring in more than 60 foreign temporary pilots at a higher wage this winter to help deal with their staffing shortages, but backed away from the plan in early December after criticism from Unifor, the union which represents 16,000 members across Canada`s aviation sector.

“The brand has been hurt,” Gradek said. “Will this be the end of Sunwing? Probably not, because Canadians typically have a short memory. They like [good] prices, and Sunwing was the price leader.”

Some Canadians, such as May, aren’t going to forget that quickly

“I know myself and our guests will never book with them again,” she told CTV News.

May and her wedding party are finally set to depart for festivities in Cancun in March, but they’ll be travelling on a WestJet flight.

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RCMP investigating after three found dead in Lloydminster, Sask.

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LLOYDMINSTER, SASK. – RCMP are investigating the deaths of three people in Lloydminster, Sask.

They said in a news release Thursday that there is no risk to the public.

On Wednesday evening, they said there was a heavy police presence around 50th Street and 47th Avenue as officers investigated an “unfolding incident.”

Mounties have not said how the people died, their ages or their genders.

Multiple media reports from the scene show yellow police tape blocking off a home, as well as an adjacent road and alleyway.

The city of Lloydminster straddles the Alberta-Saskatchewan border.

Mounties said the three people were found on the Saskatchewan side of the city, but that the Alberta RCMP are investigating.

This report by The Canadian Press was first published on Sept. 12, 2024.

Note to readers: This is a corrected story; An earlier version said the three deceased were found on the Alberta side of Lloydminster.

The Canadian Press. All rights reserved.



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Three injured in Kingston, Ont., assault, police negotiating suspect’s surrender

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KINGSTON, Ont. – Police in Kingston, Ont., say three people have been sent to hospital with life-threatening injuries after a violent daytime assault.

Kingston police say officers have surrounded a suspect and were trying to negotiate his surrender as of 1 p.m.

Spokesperson Const. Anthony Colangeli says police received reports that the suspect may have been wielding an edged or blunt weapon, possibly both.

Colangeli says officers were called to the Integrated Care Hub around 10:40 a.m. after a report of a serious assault.

He says the three victims were all assaulted “in the vicinity,” of the drop-in health centre, not inside.

Police have closed Montreal Street between Railway Street and Hickson Avenue.

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.



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Government intervention in Air Canada talks a threat to competition: Transat CEO

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Demands for government intervention in Air Canada labour talks could negatively affect airline competition in Canada, the CEO of travel company Transat AT Inc. said.

“The extension of such an extraordinary intervention to Air Canada would be an undeniable competitive advantage to the detriment of other Canadian airlines,” Annick Guérard told analysts on an earnings conference call on Thursday.

“The time and urgency is now. It is time to restore healthy competition in Canada,” she added.

Air Canada has asked the federal government to be ready to intervene and request arbitration as early as this weekend to avoid disruptions.

Comments on the potential Air Canada pilot strike or lock out came as Transat reported third-quarter financial results.

Guérard recalled Transat’s labour negotiations with its flight attendants earlier this year, which the company said it handled without asking for government intervention.

The airline’s 2,100 flight attendants voted 99 per cent in favour of a strike mandate and twice rejected tentative deals before approving a new collective agreement in late February.

As the collective agreement for Air Transat pilots ends in June next year, Guérard anticipates similar pressure to increase overall wages as seen in Air Canada’s negotiations, but reckons it will come out “as a win, win, win deal.”

“The pilots are preparing on their side, we are preparing on our side and we’re confident that we’re going to come up with a reasonable deal,” she told analysts when asked about the upcoming negotiations.

The parent company of Air Transat reported it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31. The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

It attributed reduced revenues to lower airline unit revenues, competition, industry-wide overcapacity and economic uncertainty.

Air Transat is also among the airlines facing challenges related to the recall of Pratt & Whitney turbofan jet engines for inspection and repair.

The recall has so far grounded six aircraft, Guérard said on the call.

“We have agreed to financial compensation for grounded aircraft during the 2023-2024 period,” she said. “Alongside this financial compensation, Pratt & Whitney will provide us with two additional spare engines, which we intend to monetize through a sell and lease back transaction.”

Looking ahead, the CEO said she expects consumer demand to remain somewhat uncertain amid high interest rates.

“We are currently seeing ongoing pricing pressure extending into the winter season,” she added. Air Transat is not planning on adding additional aircraft next year but anticipates stability.

“(2025) for us will be much more stable than 2024 in terms of fleet movements and operation, and this will definitely have a positive effect on cost and customer satisfaction as well,” the CEO told analysts.

“We are more and more moving away from all the disruption that we had to go through early in 2024,” she added.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.



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