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CRA shocks woman by asking her to pay tax on money she hasn't yet earned – CBC.ca

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When a P.E.I. woman got a letter asking for taxes on money she hadn’t earned, she thought she was being scammed. 

“When I opened it, I thought it was a scam printed on [Canada Revenue Agency] paper, because I know there have been scams, so I didn’t pay too much attention to it,” Mary Mullen, a French Village resident, told CBC.  

She showed it to her son and daughter and they told her to check with CRA.

Canada’s tax-collecting agency told Mullen the letter was in fact real, and that the government can require people to pay tax instalments in advance of actually earning money if they owed more than $3,000 that year (or $1,800 for Quebec residents). 

“I was very shocked. I kept telling them this is income I haven’t totally earned yet,” Mullen said.

While most Canadians file their income tax returns in the spring for the previous year, this year, some 1.8 million people got a “reminder” that they may have to pay a chunk of 2021’s bill this year. 

“I’ve always paid my taxes on time, before they were due, and in the full amount,” said Mullen, who retired from one job but still works. “I could maybe understand [it] had I been delinquent in taxes for the last number of years and they wanted some assurance they would get taxes.”

An estimated 1.8 million Canadians received a letter last month reminding them they may have to pay a tax instalment on income they’ve earned this year. (Submitted)

The letter told her to pay two instalments of more than $3,000 each. The first was due Sept. 15 (but was extended to Sept. 30) and the second on Dec. 15. CRA told her there is a penalty for late payment of the advance instalments but that she could appeal if she thought she’d earn less this year and thus accrue a lower tax bill. 

Mullen said she can make the payments, but not everyone is as lucky.

“I am certainly concerned about people who may not be in the position I am and maybe haven’t been working this year, especially during COVID. Are they going to have to come up with an amount of money?” she asked.

Why CRA collects in advance

The CRA said there are situations where the instalment reminders may be ignored. If you got the letter but owed less than $3,000 in 2020 ($1,800 in Quebec), “you can disregard this notice.”

Sylvie Branch, a CRA spokesperson, said instalments are required when someone earns income that has no tax withheld, or not enough tax withheld. She said that includes self-employed people, people with more than one job or people with rental and investment income. Pension payments also can be included in some cases. 

“To treat individuals fairly, those who do not have enough tax withheld from their income have to pay a reasonable estimate of their tax throughout the year, rather than on April 30 of the next year,” Branch said.

“It is important to note that if a taxpayer’s 2020 net tax owing will be less than $3,000 ($1,800 for residents of Quebec), instalment reminders may be disregarded and instalment interest will not be assessed if quarterly payments are not made,” another CRA spokesperson, Paul N. Murphy, said in a subsequent email.

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Dalhousie University professor emeritus Shirley Tillotson, a tax historian, said that advance instalments are a routine occurrence for some Canadians.

“But if you’re someone who finds, as many people do, any communication from the CRA terrifying, this is set up in a way that doesn’t highlight the fact that what they’re offering is an option to pay smaller instalments this year, or maybe none at all if your income has really been hit hard,” she said. 

Tillotson, who notes she is not a tax accountant, said while the letter is precise and accurate, if people don’t read it or understand it, “it’s going to be, ‘Oh my God, I owe $3,000,’ or whatever the amount is.”

Most people actually pay instalments

Tillotson said the advance instalment system was created to prevent people from falling behind in their income tax payments. It also helps CRA avoid having to chase down small amounts of owed taxes with “aggressive” collection tactics. 

She said most people actually pay their taxes ahead of time. “When we salaried income or wage income earners get that line on our pay stub that says ‘income tax withheld,’ that’s paying by instalments,” she said.

She said the CRA is looking at ways to make 2020 tax payments easier for people but she thinks it could make its message clearer. 

“There’s a communication job here for the CRA and for the revenue minister, or some other minister, to additionally communicate what they’ve already said about extending deadlines, about trying to accommodate in the administration of income tax the extreme uncertainties and the real hits that people have taken,” Tillotson said. 

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She said in the past, the CRA has addressed public concerns in ways that allow everyone to understand what it’s saying. 

“They’ve done cartoon strips and ads with strong visual components to them,” she said. “Different people hear things by different means and it may be this is one of those many uncertainties that might require some of the same quality of visual graphic communication as the public health advisors had [for COVID-19].” 

What can you do?

Murphy, the CRA spokesperson, said taxpayers expecting their income to be significantly different this year compared to previous years can estimate their instalment payments based on this year’s income.

He said taxpayers who are unable to pay their 2020 advance instalments due to circumstances beyond their control can request relief from penalties or interest after their 2020 return has been assessed. 

Mary Mullen said she will pay the instalments ahead of the deadlines this year, but she has asked her employer to start deducting income taxes.

She has also completed a simple CRA form that allows taxpayers to request either a fixed amount or a percentage of their Canadian Pension Plan and/or Old Age Security be deducted for taxes.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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