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CRTC ordering Rogers to explain in detail what caused massive network outage – CBC News

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The Canadian Radio-television and Telecommunications Commission (CRTC) is ordering Rogers to explain in detail what caused last week’s network outage, how it affected emergency services and what the company plans to do to compensate customers.

In a letter addressed to Ted Woodhead, Rogers’ senior vice president of regulatory affairs, the CRTC chided Rogers for not being fully transparent with its customers.

“In the first several hours of the outage, it became clear that Rogers was either unable to reassure, or ineffective in reassuring, its customers and providing critical information about what to expect,” the letter reads.

Rogers has yet to explain in detail what caused the outage. Company CEO Tony Staffieri released a statement Saturday blaming a network system failure following a maintenance update. He didn’t provide further details.

The CRTC listed dozens of questions it wants Rogers to answer. Among other things, it wants Rogers to explain the root cause of the outage and how they plan to honour Staffieri’s promise to proactively credit customers’ accounts.

The outage left some customers unable to call 911, despite rules in place meant to ensure that cellphones are able to contact the emergency number even when they don’t have service. The CRTC is asking Rogers to report how many 911 calls could not be completed during the outage.

The company has until July 22 to respond to the CRTC’s questions, the letter says.

On Monday, Industry Minister François-Philippe Champagne convened a meeting of telecom CEOs — including Staffieri — to develop a plan to blunt the impact of future outages on consumers.

“I wanted to make sure that in no uncertain terms they understand how Canadians found the situation unacceptable and they need to take immediate initial steps to improve the resiliency of our network in Canada,” Champagne told reporters after the meeting.

WATCH | Ottawa demands telecoms create backup plan for network outages:

Ottawa demands telecoms create backup plan for network outages

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Duration 2:40

The federal government is giving the big three telecommunications companies 60 days to agree on a plan for assistance during service outages; emergency roaming; and communication about major disruptions.

The CRTC letter says that a number of customers have contacted the commission to complain, and some have even asked for a public inquiry. The letter didn’t rule out a full inquiry but said the company providing answers would be “an initial step.”

Technology analyst Ritesh Kotak said the CRTC asking for answers is a “good start,” but what follows will depend on Rogers’ response.

“It’s going to come down to when we see the answers. Will they be the kind of answers we’re looking for?” Kotak said.

Yuka Sai, a lawyer with the Public Interest Advocacy Group, said the CRTC’s push for accountability may not go far enough and that a public inquiry is the only way for customers and the public to weigh in with their concerns.

“It’s really unclear what’s going to happen, including when the public can expect to see recommendations from the CRTC or whether there will be a forum for public input,” Sai said.

Regardless of what comes out of Rogers’ response to the CRTC, Canada needs to be working on ways to prevent such outages in the future, said Carleton University computer engineering professor Ramy Gohary.

“It’s an easy fix that we should have a backup network, something that actually can cater to the day-to-day needs. We shouldn’t have to face this,” Gohary said. “We know these things can happen. How come … we are not well prepared for it?”

Peter Nowak, a vice president with internet provider Teksavvy, said the government and the CRTC need to push for more competition in the telecommunications industry.

“In many other countries, if one provider goes down, they don’t take the whole country with them,” Nowak said.

Rogers’ outage also affected smaller companies that rely on its network, including TekSavvy. Nowak said Teksavvy is in talks with Rogers to ensure their customers will be compensated as well.

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Japan’s SoftBank returns to profit after gains at Vision Fund and other investments

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TOKYO (AP) — Japanese technology group SoftBank swung back to profitability in the July-September quarter, boosted by positive results in its Vision Fund investments.

Tokyo-based SoftBank Group Corp. reported Tuesday a fiscal second quarter profit of nearly 1.18 trillion yen ($7.7 billion), compared with a 931 billion yen loss in the year-earlier period.

Quarterly sales edged up about 6% to nearly 1.77 trillion yen ($11.5 billion).

SoftBank credited income from royalties and licensing related to its holdings in Arm, a computer chip-designing company, whose business spans smartphones, data centers, networking equipment, automotive, consumer electronic devices, and AI applications.

The results were also helped by the absence of losses related to SoftBank’s investment in office-space sharing venture WeWork, which hit the previous fiscal year.

WeWork, which filed for Chapter 11 bankruptcy protection in 2023, emerged from Chapter 11 in June.

SoftBank has benefitted in recent months from rising share prices in some investment, such as U.S.-based e-commerce company Coupang, Chinese mobility provider DiDi Global and Bytedance, the Chinese developer of TikTok.

SoftBank’s financial results tend to swing wildly, partly because of its sprawling investment portfolio that includes search engine Yahoo, Chinese retailer Alibaba, and artificial intelligence company Nvidia.

SoftBank makes investments in a variety of companies that it groups together in a series of Vision Funds.

The company’s founder, Masayoshi Son, is a pioneer in technology investment in Japan. SoftBank Group does not give earnings forecasts.

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Trump campaign promises unlikely to harm entrepreneurship: Shopify CFO

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Shopify Inc. executives brushed off concerns that incoming U.S. President Donald Trump will be a major detriment to many of the company’s merchants.

“There’s nothing in what we’ve heard from Trump, nor would there have been anything from (Democratic candidate) Kamala (Harris), which we think impacts the overall state of new business formation and entrepreneurship,” Shopify’s chief financial officer Jeff Hoffmeister told analysts on a call Tuesday.

“We still feel really good about all the merchants out there, all the entrepreneurs that want to start new businesses and that’s obviously not going to change with the administration.”

Hoffmeister’s comments come a week after Trump, a Republican businessman, trounced Harris in an election that will soon return him to the Oval Office.

On the campaign trail, he threatened to impose tariffs of 60 per cent on imports from China and roughly 10 per cent to 20 per cent on goods from all other countries.

If the president-elect makes good on the promise, many worry the cost of operating will soar for companies, including customers of Shopify, which sells e-commerce software to small businesses but also brands as big as Kylie Cosmetics and Victoria’s Secret.

These merchants may feel they have no choice but to pass on the increases to customers, perhaps sparking more inflation.

If Trump’s tariffs do come to fruition, Shopify’s president Harley Finkelstein pointed out China is “not a huge area” for Shopify.

However, “we can’t anticipate what every presidential administration is going to do,” he cautioned.

He likened the uncertainty facing the business community to the COVID-19 pandemic where Shopify had to help companies migrate online.

“Our job is no matter what comes the way of our merchants, we provide them with tools and service and support for them to navigate it really well,” he said.

Finkelstein was questioned about the forthcoming U.S. leadership change on a call meant to delve into Shopify’s latest earnings, which sent shares soaring 27 per cent to $158.63 shortly after Tuesday’s market open.

The Ottawa-based company, which keeps its books in U.S. dollars, reported US$828 million in net income for its third quarter, up from US$718 million in the same quarter last year, as its revenue rose 26 per cent.

Revenue for the period ended Sept. 30 totalled US$2.16 billion, up from US$1.71 billion a year earlier.

Subscription solutions revenue reached US$610 million, up from US$486 million in the same quarter last year.

Merchant solutions revenue amounted to US$1.55 billion, up from US$1.23 billion.

Shopify’s net income excluding the impact of equity investments totalled US$344 million for the quarter, up from US$173 million in the same quarter last year.

Daniel Chan, a TD Cowen analyst, said the results show Shopify has a leadership position in the e-commerce world and “a continued ability to gain market share.”

In its outlook for its fourth quarter of 2024, the company said it expects revenue to grow at a mid-to-high-twenties percentage rate on a year-over-year basis.

“Q4 guidance suggests Shopify will finish the year strong, with better-than-expected revenue growth and operating margin,” Chan pointed out in a note to investors.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:SHOP)

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RioCan cuts nearly 10 per cent staff in efficiency push as condo market slows

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TORONTO – RioCan Real Estate Investment Trust says it has cut almost 10 per cent of its staff as it deals with a slowdown in the condo market and overall pushes for greater efficiency.

The company says the cuts, which amount to around 60 employees based on its last annual filing, will mean about $9 million in restructuring charges and should translate to about $8 million in annualized cash savings.

The job cuts come as RioCan and others scale back condo development plans as the market softens, but chief executive Jonathan Gitlin says the reductions were from a companywide efficiency effort.

RioCan says it doesn’t plan to start any new construction of mixed-use properties this year and well into 2025 as it adjusts to the shifting market demand.

The company reported a net income of $96.9 million in the third quarter, up from a loss of $73.5 million last year, as it saw a $159 million boost from a favourable change in the fair value of investment properties.

RioCan reported what it says is a record-breaking 97.8 per cent occupancy rate in the quarter including retail committed occupancy of 98.6 per cent.

This report by The Canadian Press was first published Nov. 12, 2024.

Companies in this story: (TSX:REI.UN)

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