Connect with us

Media

Dealing with negative information about your organization in the social media age – FCW.com

Published

 on


Dealing with negative information about your organization in the social media age

social media monitoring

Social media involves internet-based platforms that allow individuals to generate their own public information content, independent of traditional media where journalists generate and curate content for the public to consume. As of 2019, 44% of the world’s population had at least one active social media account, and the average user spends over two hours a day interacting with social media. In traditional media, journalists break stories, but journalistic norms also dictate that people or organizations covered in a story have a chance to respond with their reactions and version of the events.

As social media’s reach and influence continue, government needs to better understand the differences between these two forms of news dissemination — and, when appropriate, be able to react better. This is the topic of an article called Faster, Hotter and more Linked In: Managing Social Disapproval in the Social Media Era by Professors Xinran Wang, Rhonda Reger, and Michael Pfarrer in a recent issue of the academic journal Academy of Management Review.

The paper’s starting point is that, in contrast to a world where news dissemination was mostly controlled by journalists, the spread of social media means an increase in the velocity of news dissemination (how quickly it spreads), as well as its emotionality and its commonality (the extent to which a collective identity emerges among people who have never met).

Journalist-produced news spreads more slowly, both because journalists need time to gather responses from those being reported on and because reporting has traditionally been tied to news cycles. Traditional media is more tied to norms that temper emotionality in favor of objectivity, norms that hardly exist in social media. And the one-way nature of traditional media limited the ability of people to locate others who share their concerns, reducing the ability to create commonality.

In the social media era, the authors argue, initially dealing with negative information about your organization with “proactive transparency” – sharing negative news before it becomes a story — may be a better approach than in the past. This is partly because it will be harder than in the past for the organization to prevent such a story from surfacing no matter what they do, but also because the organization has more ability to get its perspective directly out to the public, without journalist intermediaries.­

They then argue that once information has come out and spread – perhaps despite proactive transparency — it may be, counterintuitively, more effective to then react slowly and deliberately, despite the greater velocity of social media. Hyper-fast reactions are more likely to be factually incorrect and to be of a rote nature, both of which can encourage spread of negative information. On average, 350,000 tweets appear in any given minute, and the vast majority of information that begins to spread will die out on its own. Organizations should keep that in mind.

I periodically blog about academic management articles from a belief they can provide practical advice to managers. This article is an example.

Posted by Steve Kelman on Nov 01, 2021 at 10:48 AM


Adblock test (Why?)



Source link

Continue Reading

Media

Hashtag Trending Nov. 29 – Lush leaves social media; Apple warns prosecutor of iPhone hack; man receives 3D-printed eye – IT World Canada

Published

 on


Lush deletes all of its social media profiles, Apple warns a Polish prosecutor that her iPhone is under attack, and a British man receives the world’s first 3D-printed prosthetic eye.

That’s all the tech news that’s trending right now, welcome to Hashtag Trending! It’s Monday, November 29th, and I’m your host, Tom Li.

Cosmetic giant Lush went on a social media cleansing routine on Friday by closing its accounts on Facebook, Instagram, TikTok and Snapchat, citing worries of the harms caused by social media. The announcement was made on the Black Friday weekend, one of the busiest shopping periods of the year. According to Lush CEO Mark Constantine, the company could lose 10 million euros by shutting down the accounts, but he’s happy to embrace the loss. This isn’t Lush’s first attempt to leave social media. In 2019, the company left Instagram and Facebook, but ultimately returned. The scale of its second departure seems to be much larger, and it looks more permanent than before.

Apple has alerted a Polish prosecutor that her iPhone has been compromised by the NSO spyware group. According to 9to5Mac, the NSO group was responsible for creating the Pegasus spyware, which has been used to spy on journalists and politicians. Apple is currently in the process of suing NSO for attacking iOS users and is monitoring signs of Pegasus-related attacks.

Finally, a British man became the first person to receive a 3D-printed eye. The prosthetic isn’t a functioning organ but was described to be highly realistic with a clearer definition and more depth to the pupil. Moreover, the procedure was less invasive; Whereas traditional eye prosthetics require a physical mould of the eye socket, the 3D printed one scans the socket digitally, bypassing an invasive step. Moreover, the 3D printed eye was matched against the patient’s other eye, which was also digitally scanned.

Now for something a bit different. The estate of JRR Tolkien, the creator of the Lord of the Rings series, has successfully blocked a crypto-currency called JRR Token. According to the lawyers representing the estate, the token’s name invoked copyright infringement laws. It’s clear that the coin’s creators were trying to capitalize on the success of the author’s name, but this is a common occurrence. In October, the creators of Squid, a coin based on the popular Korean TV show Squid Game, duped their investors out of more than $3 million.

That’s all the tech news that’s trending right now. Hashtag Trending is a part of the ITWC Podcast network. Add us to your Alexa Flash Briefing or your Google Home daily briefing. Make sure to sign up for our Daily IT Wire Newsletter to get all the news that matters directly in your inbox every day. If you have a suggestion or tip, please drop us a line in the comments or via email. Thanks for listening, I’m Tom Li.

Adblock test (Why?)



Source link

Continue Reading

Media

Ethiopian gov’t forces in control of Chifra: State media – Aljazeera.com

Published

 on


Dead bodies seen ‘everywhere on the streets’ of town in Afar region as Al Jazeera gains exclusive access to front line of escalating conflict.

Ethiopia’s state-run broadcaster has said government forces were in control of the town of Chifra in Afar region, their first major seizure since Prime Minister Abiy Ahmed said earlier this week he would head to the front lines to lead federal troops against fighters from the northern Tigray region.

Tens of thousands of people have died and millions displaced since the war between Ethiopian federal and allied troops, and the Tigrayan forces, broke out in November 2020. The conflict has also caused a massive humanitarian crisis, with hundreds of thousands of people facing famine.

The Tigrayan forces captured Chifra, on the border between the northern Afar and Amhara regions, after fighting intensified last month.

“Ethiopian Defense Forces and Afar Special Forces have controlled Chifra,” the Ethiopian Broadcasting Corporation said on its Twitter account on Sunday, without providing further details.

There was no immediate comment by the Tigrayan forces.

‘Dead bodies everywhere’

Much of northern Ethiopia is under a communications blackout and access for journalists is heavily restricted, making battlefield claims difficult to corroborate. Al Jazeera, however, was able to gain exclusive access to Chifra, the first international news organisation to do so.

Reporting from “the heart” of the town, Al Jazeera Arabic’s correspondent Mohammed Taha Tewekel said the Tigrayan forces “were driven out of this strategic area” by pro-government militia from the Afar region, but also noted “gunfire could be heard from all directions” for hours.

“It [Chifra] has been the epicentre of military operations during the past 40 days,” Tewekel said during a live broadcast, with gunfire ringing in the background.

“The scenes we witnessed are very appalling. Dead bodies everywhere on the streets. It is living proof of the ferociousness of the fighting. There are clear signs of the lack of humanity in this conflict. The town’s commercial shops were totally destroyed, even the mosques were not spared. All the residents have fled for their lives and the town has turned into military barracks for the Afari fighters,” he added.

The Afari fighters “have seized the city” and are now advancing towards the towns of Bati and Kombolcha, the correspondent said.

Chifra is west of the town of Mille, which Tigrayan forces have been trying to capture for weeks, because it lies along the highway linking landlocked Ethiopia to Djibouti, the Horn of Africa’s main port.

State-affiliated Fana Broadcasting reported on Friday that Abiy was on the front line with the army fighting the Tigrayan forces in Afar.

“The morale of the army is very exciting,” he said in the remarks broadcast on Friday, promising to capture Chifra “today”.

After months of tension, Abiy in November 2020 sent troops to Tigray to remove the region’s governing party, the Tigray People’s Liberation Front (TPLF) in response to what the government said was an attack on federal army camps. The TPLF, which dominated the federal government for nearly three decades until Abiy took office in 2018, said federal forces and its allies launched a “coordinated attack” against it.

The prime minister promised a swift victory and government forces seized Tigray’s capital, Mekelle, in late November. By June, however, the Tigrayan forces had retaken most of the region and pushed into the neighbouring Amhara and Afar regions.

The Tigrayan forces recently reported major territorial gains, claiming this week to have seized a town just 220km (135 miles) from the capital, Addis Ababa.

International alarm about the escalating conflict has deepened, with several foreign countries urging their citizens to leave as mediation attempts by the United Nations and the United States have so far failed to yield any results.

Adblock test (Why?)



Source link

Continue Reading

Media

Trump challenges media and Democrats to debate his electoral fraud lie – The Guardian

Published

 on


[unable to retrieve full-text content]

Trump challenges media and Democrats to debate his electoral fraud lie  The Guardian



Source link

Continue Reading

Trending