Media
Dealing with negative information about your organization in the social media age – FCW.com
Dealing with negative information about your organization in the social media age
Social media involves internet-based platforms that allow individuals to generate their own public information content, independent of traditional media where journalists generate and curate content for the public to consume. As of 2019, 44% of the world’s population had at least one active social media account, and the average user spends over two hours a day interacting with social media. In traditional media, journalists break stories, but journalistic norms also dictate that people or organizations covered in a story have a chance to respond with their reactions and version of the events.
As social media’s reach and influence continue, government needs to better understand the differences between these two forms of news dissemination — and, when appropriate, be able to react better. This is the topic of an article called Faster, Hotter and more Linked In: Managing Social Disapproval in the Social Media Era by Professors Xinran Wang, Rhonda Reger, and Michael Pfarrer in a recent issue of the academic journal Academy of Management Review.
The paper’s starting point is that, in contrast to a world where news dissemination was mostly controlled by journalists, the spread of social media means an increase in the velocity of news dissemination (how quickly it spreads), as well as its emotionality and its commonality (the extent to which a collective identity emerges among people who have never met).
Journalist-produced news spreads more slowly, both because journalists need time to gather responses from those being reported on and because reporting has traditionally been tied to news cycles. Traditional media is more tied to norms that temper emotionality in favor of objectivity, norms that hardly exist in social media. And the one-way nature of traditional media limited the ability of people to locate others who share their concerns, reducing the ability to create commonality.
In the social media era, the authors argue, initially dealing with negative information about your organization with “proactive transparency” – sharing negative news before it becomes a story — may be a better approach than in the past. This is partly because it will be harder than in the past for the organization to prevent such a story from surfacing no matter what they do, but also because the organization has more ability to get its perspective directly out to the public, without journalist intermediaries.
They then argue that once information has come out and spread – perhaps despite proactive transparency — it may be, counterintuitively, more effective to then react slowly and deliberately, despite the greater velocity of social media. Hyper-fast reactions are more likely to be factually incorrect and to be of a rote nature, both of which can encourage spread of negative information. On average, 350,000 tweets appear in any given minute, and the vast majority of information that begins to spread will die out on its own. Organizations should keep that in mind.
I periodically blog about academic management articles from a belief they can provide practical advice to managers. This article is an example.
Posted by Steve Kelman on Nov 01, 2021 at 10:48 AM
Media
Jon Stewart Slams the Media for Coverage of Trump Trial – The New York Times
Welcome to Best of Late Night, a rundown of the previous night’s highlights that lets you sleep — and lets us get paid to watch comedy. Here are the 50 best movies on Netflix right now.
Media Circus
Opening arguments began in former President Donald Trump’s criminal trial on Monday, with much of the news media coverage homing in on as many details as possible about the proceedings.
Jon Stewart called the trial a “test of the fairness of the American legal system, but it’s also a test of the media’s ability to cover Donald Trump in a responsible way.”
The Punchiest Punchlines (Insano Edition)
The Bits Worth Watching
Jimmy Kimmel’s sidekick, Guillermo Rodriguez, took the stage with Madonna in Mexico City over the weekend.
What We’re Excited About on Tuesday Night
The economist Stephanie Kelton will chat with Jordan Klepper and Ronny Chieng, the guest co-hosts, on Tuesday’s “Daily Show.”
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In “Under the Bridge,” Hulu’s chilling new series, Riley Keough and Lily Gladstone investigate the murder of a teenager.
Media
Jon Stewart lampoons media’s coverage of Trump’s first day at trial – CNN
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Media
Jon Stewart rips media over coverage of ‘banal’ Trump trial details – The Hill
Jon Stewart blasted the media for covering the “banal” details of former President Trump’s first of four criminal trials, which began with opening statements Monday following a week of jury selection.
In his Monday night broadcast of “The Daily Show,” Stewart poked fun at the TV news media for tracking Trump’s traffic route from Trump Tower to the courtroom, compiling footage from various outlets, as they tracked each turn his car made.
“Seriously, are we going to follow this guy to court every f‑‑‑ing day? Are you trying to make this O.J. [Simpson]? It’s not a chase. He’s commuting,” Stewart said. “So the media’s first attempt — the very first attempt on the first day — at self-control failed.”
Media outlets have closely covered Trump in recent days, as he makes history as the first U.S. president to stand trial on criminal charges. Trump is also the presumptive GOP nominee for president this year.
Trump currently faces 34 criminal counts of falsifying business records in connection to reimbursements to his then-fixer, Michael Cohen, who paid adult film actress Stormy Daniels $130,000 ahead of the 2016 election to stay quiet about an alleged affair she had with the former president a decade prior. It is the first of four criminal trials Trump will face, and perhaps the only one that will go to a jury before the November election.
Stewart, in his broadcast, took aim at TV news outlets, suggesting they were covering small news alerts as significant breaking news developments.
Stewart pretended a producer was talking in his earpiece and paused midsentence, saying, “Hold on. We’re getting breaking news,” and cut to a clip from an earlier interview conducted by CNN’s Jake Tapper, who similarly cut off his guest momentarily to identify a photo displayed on screen to his audience.
“I’m sorry to interrupt. Just for one second. I apologize,” Tapper said in the clip. “We’re just showing the first image of Donald Trump from inside the courtroom. It’s a still photograph that we’re showing there. Just want to make sure our viewers know what they’re looking at.”
Stewart shot back, saying, “Yes, for our viewers who are just waking up from a 30-year coma, this is what Donald Trump has looked like every day for the past 30 years. Same outfit.”
Stewart ripped CNN again for analyzing the courtroom sketches so closely, saying, “It’s a sketch. Why would anyone analyze a sketch like it was — it’d be like looking at the Last Supper and going, ‘Why do you think Jesus looks so sad here? What do you think? It’s because of Judas?’”
“Look, at some point in this trial, something important and revelatory is going to happen,” Stewart said. “But none of us are going to notice, because of the hours spent on his speculative facial ticks. If the media tries to make us feel like the most mundane bullshit is earth-shattering, we won’t believe you when it’s really interesting.”
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