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Deloitte study suggests Canadians lack trust in brands’ sustainability claims

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While most consumers believe in rewarding companies that accurately deliver on sustainability promises, a new study suggests their trust is lacking in the “green” claims made by brands.

The report released Thursday by Deloitte Canada on creating value from sustainable products said Canadians expect sustainable buying options and crave transparency with respect to the claims brands make.

It found that in September 2021, nearly half of Canadian consumers had purchased at least one sustainably produced good or service in the previous four weeks. But by March 2023, that figure had declined to 37 per cent.

While that 18-month stretch marked a period of high inflation, the study points to a lack of consumer confidence as another key factor. Around 57 per cent of Canadian consumers said they don’t believe most “green” or sustainable claims that brands make, it found.

That appears to conflict with the perception of Canadian business leaders, 71 per cent of whom reported they believe the public has a significant level of trust in the authenticity of sustainability claims, along with 28 per cent who think consumers have at least a moderate level of trust.

Joe Solly, a partner with Deloitte Canada’s risk advisory practice and national consumer leader for sustainability and climate change, said he was surprised by that “disconnect.”

“There is no level of standardization around communicating sustainability and related product claims and therefore it can tend to be a little bit of a Wild West in that you could say almost anything you want about your product that you as a business might believe to be true,” said Solly.

“But it’s very difficult and confusing for consumers to understand, compare and contrast. And what it leads to is frustration and skepticism.”

Despite many consumers tightening their wallets due to rising costs in recent years, 93 per cent of respondents indicated they do not think of sustainable products and goods as “just marketing.” More than 60 per cent of respondents said they are willing to pay a premium of 20 per or more on green products when companies can prove their authenticity.

But the survey found 46 per cent of consumers are unwilling to pay extra for sustainable products because of a lack of clarity, trustworthiness and authenticity from brands.

“A good claim is one that embodies a number of different attributes,” Solly said.

“It’s rooted in some standard and addresses regulatory and has verification programs. It’s endorsed by reputable organizations and regularly assessed. When customers see some form of a seal or a certification … they tend to have higher degrees of trust, versus just a random statement or claim on a product.”

Meanwhile, 41 per cent of Canadian businesses feel at risk of being accused of greenwashing — when companies deceive consumers into believing their products are environmentally friendly — if they pursue sustainability goals.

“Businesses need to be wary of potential greenwashing if they’re not authentic, complete, transparent and represent attributes of the entire life cycle of a product, considering its ingredients and sourcing and manufacturing and distribution,” Solly said.

“What happens at the end? Does it go into landfill, or is it recirculated? Is it taken back? Companies are needing to beware of the risks, but also be aware of the opportunity.”

This report by The Canadian Press was first published June 22, 2023.

 

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Roots sees room for expansion in activewear, reports $5.2M Q2 loss and sales drop

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TORONTO – Roots Corp. may have built its brand on all things comfy and cosy, but its CEO says activewear is now “really becoming a core part” of the brand.

The category, which at Roots spans leggings, tracksuits, sports bras and bike shorts, has seen such sustained double-digit growth that Meghan Roach plans to make it a key part of the business’ future.

“It’s an area … you will see us continue to expand upon,” she told analysts on a Friday call.

The Toronto-based retailer’s push into activewear has taken shape over many years and included several turns as the official designer and supplier of Team Canada’s Olympic uniform.

But consumers have had plenty of choice when it comes to workout gear and other apparel suited to their sporting needs. On top of the slew of athletic brands like Nike and Adidas, shoppers have also gravitated toward Lululemon Athletica Inc., Alo and Vuori, ramping up competition in the activewear category.

Roach feels Roots’ toehold in the category stems from the fit, feel and following its merchandise has cultivated.

“Our product really resonates with (shoppers) because you can wear it through multiple different use cases and occasions,” she said.

“We’ve been seeing customers come back again and again for some of these core products in our activewear collection.”

Her remarks came the same day as Roots revealed it lost $5.2 million in its latest quarter compared with a loss of $5.3 million in the same quarter last year.

The company said the second-quarter loss amounted to 13 cents per diluted share for the quarter ended Aug. 3, the same as a year earlier.

In presenting the results, Roach reminded analysts that the first half of the year is usually “seasonally small,” representing just 30 per cent of the company’s annual sales.

Sales for the second quarter totalled $47.7 million, down from $49.4 million in the same quarter last year.

The move lower came as direct-to-consumer sales amounted to $36.4 million, down from $37.1 million a year earlier, as comparable sales edged down 0.2 per cent.

The numbers reflect the fact that Roots continued to grapple with inventory challenges in the company’s Cooper fleece line that first cropped up in its previous quarter.

Roots recently began to use artificial intelligence to assist with daily inventory replenishments and said more tools helping with allocation will go live in the next quarter.

Beyond that time period, the company intends to keep exploring AI and renovate more of its stores.

It will also re-evaluate its design ranks.

Roots announced Friday that chief product officer Karuna Scheinfeld has stepped down.

Rather than fill the role, the company plans to hire senior level design talent with international experience in the outdoor and activewear sectors who will take on tasks previously done by the chief product officer.

This report by The Canadian Press was first published Sept. 13, 2024.

Companies in this story: (TSX:ROOT)

The Canadian Press. All rights reserved.

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Talks on today over HandyDART strike affecting vulnerable people in Metro Vancouver

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VANCOUVER – Mediated talks between the union representing HandyDART workers in Metro Vancouver and its employer, Transdev, are set to resume today as a strike that has stopped most services drags into a second week.

No timeline has been set for the length of the negotiations, but Joe McCann, president of the Amalgamated Transit Union Local 1724, says they are willing to stay there as long as it takes, even if talks drag on all night.

About 600 employees of the door-to-door transit service for people unable to navigate the conventional transit system have been on strike since last Tuesday, pausing service for all but essential medical trips.

Hundreds of drivers rallied outside TransLink’s head office earlier this week, calling for the transportation provider to intervene in the dispute with Transdev, which was contracted to oversee HandyDART service.

Transdev said earlier this week that it will provide a reply to the union’s latest proposal on Thursday.

A statement from the company said it “strongly believes” that their employees deserve fair wages, and that a fair contract “must balance the needs of their employees, clients and taxpayers.”

This report by The Canadian Press was first published Sept. 12, 2024.

The Canadian Press. All rights reserved.

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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