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Dollarama class-action proposed settlement: How you can claim compensation – Global News

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Dollarama has reached a proposed national $2.5 million settlement in Quebec Superior Court in a class-action lawsuit that alleged the company advertised incorrect prices for certain products.

The plaintiff in the suit — Montreal firm LPC Avocats — claimed the company displayed incorrect prices for products that were subject to an “Environmental Handling Fee (EHF),” including batteries, electronic products, light bulbs and toys with batteries.

Customers would have been charged an amount higher than what was advertised on shelves, the suit alleged.

Joey Zukran, founding attorney at LPC Avocats told Global News the lawsuit was launched about a year ago because the company was making a technical violation of Quebec’s Consumer Protection Act.

“There’s a very hard-line rule that says that the merchant has to advertise the exact price that the consumer must pay, prominently and completely, so not fragmented, excluding certain taxes,” he said. “The technical part of this case is that the eco fee, although is part of some government mandate, is not a tax.”

He said as an example, someone wanting to purchase a pack of batteries may find it advertised as $1.25 in “big, bold letters” and on the package itself, but then an added $0.12 would be printed in small font that a person may not notice.

“It’s a technical violation, but nonetheless a violation in our view,” Zukran said.



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People who purchased a product that was subject to an EHF from a Dollarama store could be eligible to receive up to a $15 gift card, though the settlement notes the eligible purchase depends on the timing and location.


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Customers in Quebec who made a purchase between Dec. 11, 2019 and July 4, 2023 can sign up for the settlement by providing their email address here by April 5, while people in any other part of Canada must have made the purchase between May 29, 2021 and July 4, 2023.

The gift card can be redeemed at any store and will not expire, the notice of settlement says, and can also be loaded into the store app on customer phones as well. It adds the value could be reduced, however, depending on how many make a claim.

A hearing on whether to approve the proposed settlement will be held April 9.

In a statement to Global News, Dollarama defended its charging of eco fees while acknowledging the settlement.

“Just like all other retailers, Dollarama charges for eco fees where appropriate, but given our fixed product price points, we displayed our retail price and eco fee separately,” the company wrote. “Dollarama and class counsel have agreed to settle the claim related to our price display practices for applicable products where eco fees need to be collected.”

Zukran said while the company settled the case without prejudice or admission, he added that the company also modified its business practice within weeks of the suit and the full price is now “fully explained” in stores across Canada.

He also noted he would not say Dollarama’s actions were “sneaky” nor would he use the word “mistake” either, saying the separation of retail and eco fee was more likely a business decision.

What is an eco fee?

The eco fee at the heart of this lawsuit and settlement differs in how it is collected by province and territory. But it is commonly considered to be a fee used to recover costs related to recycling the various products, according to the Resource Productivity and Recovery Authority in Ontario.

The Recycling Council of British Columbia also notes the EHF or eco fee helps with recycling programs, including depot operation, public education, and the shipping and storage of collected electronics.



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“The money wasn’t being kept in their coffers, it was actually a conduit and being transferred to the government authorities or to the environmental authorities in charge of these government programs,” Zukran said. “At the end of the day, the price should have been fully disclosed.”

While the lawsuit was filed in Quebec, the lawyer added that Canadians across the country are eligible because the case was initiated and settled on a national level, which he said allows the company to “resolve all pending claims against it.”

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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