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DoorDash couriers struggle to secure COVID sick pay, get back to work during Omicron surge

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A COVID-assistance policy at DoorDash Inc is frustrating some couriers who told Reuters the food-delivery company sidelined them for as long as a month while infections caused by the Omicron variant of the coronavirus flared, costing them much needed income.

DoorDash rolled out its COVID-19 Financial Assistance Program in March 2020, offering a driver who tests positive for COVID, or whose housemate tests positive, a one-time payment equal to their average earnings over the previous two weeks.

“Upon submitting a claim for health-related COVID-19 financial assistance, your Dasher account will be suspended to protect the DoorDash community,” DoorDash said in a March 12, 2020 email to its drivers announcing the program.

But six DoorDash couriers told Reuters that during the recent Omicron surge, DoorDash delayed making the assistance payments and suspended drivers’ DoorDash accounts for prolonged periods, exacerbating the financial strain on gig workers who deliver food for a living.

When Cincinnati-based Doordash driver Josh Murphy notified the company about his roommate’s positive COVID-19 test result on Dec. 21, DoorDash immediately deactivated Murphy’s account for over three weeks – well beyond his 10-day quarantine period.

Murphy said he missed work for 17 days that he would normally be out delivering. He did eventually receive a check for $622 – but he estimates the prolonged account deactivation amounted to a $1,000 net loss, even after the payment.

“I regret asking for the assistance, even though I needed it to pay rent,” Murphy said.

A spokesperson for San Francisco-based DoorDash said in most cases medically-cleared drivers, known as Dashers, are able to get back online within 24 hours.

“When a Dasher submits a qualifying claim, our team works quickly to process their two weeks’ of earning replacement and suspend their Dasher account to protect the DoorDash community,” she said.

DoorDash has dedicated specific team members to process requests for financial assistance and reactivations after Dashers are medically cleared. The company has added additional team members to that group since the start of the pandemic, she noted, adding that significant delays are not widespread.

DoorDash declined to specify the number of couriers who have requested financial assistance since the start of the pandemic. DoorDash counted nearly 3 million people who provided services, or “Dashed,” during the third quarter, earning over $2.8 billion for drivers. The company reports fourth-quarter results on Feb. 16.

‘MY ONLY SOURCE OF INCOME’

Getting financial assistance or paid sick leave for a COVID-related absence is especially hard for gig workers who lack employee benefits.

Uber Technologies discontinued its COVID financial assistance policy for drivers in August of 2021. Lyft, Grubhub, and Instacart still provide COVID sick pay and, like DoorDash, temporarily suspend workers’ accounts after they request financial assistance, according to company spokespeople.

“Nobody forces (gig economy companies) to support the workers, because we’re not employees,” said Gustavo Ajche, a DoorDash courier in New York City and member of labor organization Los Deliveristas Unidos.

App-based delivery companies treat couriers as independent contractors. DoorDash agreed in November to pay more than $5 million to settle an investigation by San Francisco into alleged labor law violations. The city alleged DoorDash was violating its healthcare benefit and paid sick leave laws by misclassifying workers as independent contractors, rather than employees.

Complaints among DoorDash couriers about account suspensions and delays increased in late 2021 with the rise of Omicron, according to social media posts.

Chris Lewis, of Long Beach, California, requested COVID financial assistance on Jan. 4. Emails seen by Reuters show he did not receive a response from the company asking him to verify his positive COVID test until Jan 18.

Lewis, who has already recovered from COVID, finally found out he is eligible for financial assistance on Jan. 28.

Allie, a DoorDash driver in the Minneapolis suburbs, submitted a request to the company for COVID financial assistance when she tested positive just before Christmas. Her DoorDash account has been suspended for over four weeks, and she has yet to receive any sick pay, which she estimates amounts to $2,000 in lost income.

“I do not wish to proceed with the financial assistance,” she wrote in an email to DoorDash’s support team on Jan. 14, “as I am losing more money by not dashing and this is my only source of income.”

 

(Reporting by Danielle Kaye; Editing by Vanessa O’Connell and Bill Berkrot)

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Transat AT reports $39.9M Q3 loss compared with $57.3M profit a year earlier

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MONTREAL – Travel company Transat AT Inc. reported a loss in its latest quarter compared with a profit a year earlier as its revenue edged lower.

The parent company of Air Transat says it lost $39.9 million or $1.03 per diluted share in its quarter ended July 31.

The result compared with a profit of $57.3 million or $1.49 per diluted share a year earlier.

Revenue in what was the company’s third quarter totalled $736.2 million, down from $746.3 million in the same quarter last year.

On an adjusted basis, Transat says it lost $1.10 per share in its latest quarter compared with an adjusted profit of $1.10 per share a year earlier.

Transat chief executive Annick Guérard says demand for leisure travel remains healthy, as evidenced by higher traffic, but consumers are increasingly price conscious given the current economic uncertainty.

This report by The Canadian Press was first published Sept. 12, 2024.

Companies in this story: (TSX:TRZ)

The Canadian Press. All rights reserved.

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:DOL)

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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