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Electric vehicle sales slump as supply challenges leave dealerships with shortages – Business News – Castanet.net

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The COVID-19 pandemic has pummelled Canada’s automobile industry but it’s the lack of supply that’s helping to short-circuit electric vehicle adoption across the country.

Electric vehicle sales plunged along with gasoline-fuelled models in the second quarter of the year, when dealerships joined widespread lockdowns to prevent the virus’s spread. As the economy reopens, consumers are starting to return to auto showrooms — but finding an electric vehicle continues to be a problem, especially outside Quebec, British Columbia and Ontario.

A series of roadblocks are contributing to the shortfall, including battery shortages and manufacturers prioritizing shipments to China and Europe rather than North America. It’s exacerbating difficulties that already existed.

“It’s pretty challenging,” says Jeff Turner, senior research lead at Dunsky and author of a recent report for Transport Canada that found two-thirds of Canadian dealerships didn’t have any electric vehicles in stock before the virus struck.

Supply shortages are a global challenge and the distribution of vehicles isn’t even across Canada. Few EVs are available outside three provinces, making it difficult to attract new converts.

There were 3,453 electric vehicles available at Canadian dealerships in February, down 21 per cent from December 2018. Quebec led with 1,944, followed by B.C. at 692, Ontario with 536, Alberta with 164, Manitoba 36, Saskatchewan 26, Nova Scotia 22, New Brunswick 21. There were eight electric vehicles available for sale in Newfoundland and Labrador and just four in Prince Edward Island.

The disparity in part is due to a wide difference in provincial financial incentives, which are intended to help increase consumer interest. As well, some dealerships have been reluctant to add EVs because of the added costs for consumer education, battery-charging infrastructure and the loss of potential service and repair revenues.

British Columbia and Quebec’s shortage problems eased for a few months 2018 after the Ontario government cancelled its rebate program. That prompted manufacturers to move inventory to these leading EV provinces to meet the mandates of laws requiring minimum sales. (B.C. and Quebec both offer rebate programs for electric vehicles.)

“They’re focusing that inventory in those provinces where they have targets to meet and so that’s what’s certainly contributed to some of the challenges in those other provinces that have slim pickings right now for EV shoppers,” Turner said in an interview.

Even so, demand has outstripped supply in Quebec, resulting in waits that range from several months to a year. Long wait lists can be an impediment to sales, especially for drivers coming off leases, says Daniel Breton, CEO of Electric Mobility Canada.

On top of that, salespeople are showing some reluctance to push EV sales. After losing income for a few months because dealerships were closed for months early during the coronavirus, they’re not eager to make a sale that would see them wait months for payment-on-delivery commissions, Breton said.

Among manufacturers feeling pressure is Toyota, which launched its new RAV4 Prime SUV last month only in Quebec. It’s a plug-in hybrid electric vehicle (PHEV) in the popular SUV category that has an electric range of about 68 kilometres and uses gas for longer trips.

“We’re starting in Quebec because we know that’s where the highest level of demand is, but it’s rolling out across the country,” said Toyota Canada vice-president Stephen Beatty.

Some vehicles will be available in B.C. by the end of the year or early 2021 with other provinces getting the plug-in hybrid by the end of 2021. Toyota knew supply would be tight because there are waiting lists for other versions of the popular RAV4.

Predicting market dynamics is especially difficult this year because of COVID-related dealership closures and disrupted industry supply chains, said Beatty.

“You will see much improved inventories as we move into next year,” he said, adding that the company expects electrified vehicles — hybrids, plug-ins and fuel cells — will account for 40 per cent of sales in Canada by 2025, up from 20 per cent last month and 10 per cent in the last decade.

Beatty noted the global shortage of batteries, but said the industry is on the verge of a significant shift in battery chemistry.

“Manufacturers are generally throughout the supply chain being cautious about over-investing in current technology when they see new types of batteries with much higher energy density and better pricing two, three years out.”

Electric Mobility Canada is urging the federal government to boost its $5,000 financial incentive to $6,999 for SUVs and pickup trucks. It also wants to see federal incentives for people to purchase used EVs, which is offered in Quebec.

Although Ontario shed its incentive for new cars, residents are eligible for a private incentive of $1,000 from Plug’n Drive for those who buy a used EV and another $1,000 to those who also dispose of their gas vehicle, said Cara Clairman, CEO of the group. The incentive was provided for more than 500 used cars purchased since April 2019.

The political environment has also changed from a year ago when there were large marches around the world regarding climate change, making the topic front-of-mind for many consumers.

“It was a big deal. This year there is so much focus on COVID and kids going back to school; how is it going to happen, is a second wave going to hit us, so I can understand if some (people’s) heads are not into this as much as they could have been,” Electric Mobility’s Breton said.

Clairman said she expects supply issues and the current bottleneck will be corrected over the next year or so. She’d also like to see a federal mandate that would require minimum sales of electric vehicles across the country, even though automakers aren’t big fans of such a move.

Clairman added that she’s optimistic that EV sales will bounce back after falling by 50 per cent in the second quarter.

“There has been a lull but I’m optimistic it’s going to really pick up for the rest of the year.”

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Dollarama keeping an eye on competitors as Loblaw launches new ultra-discount chain

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Dollarama Inc.’s food aisles may have expanded far beyond sweet treats or piles of gum by the checkout counter in recent years, but its chief executive maintains his company is “not in the grocery business,” even if it’s keeping an eye on the sector.

“It’s just one small part of our store,” Neil Rossy told analysts on a Wednesday call, where he was questioned about the company’s food merchandise and rivals playing in the same space.

“We will keep an eye on all retailers — like all retailers keep an eye on us — to make sure that we’re competitive and we understand what’s out there.”

Over the last decade and as consumers have more recently sought deals, Dollarama’s food merchandise has expanded to include bread and pantry staples like cereal, rice and pasta sold at prices on par or below supermarkets.

However, the competition in the discount segment of the market Dollarama operates in intensified recently when the country’s biggest grocery chain began piloting a new ultra-discount store.

The No Name stores being tested by Loblaw Cos. Ltd. in Windsor, St. Catharines and Brockville, Ont., are billed as 20 per cent cheaper than discount retail competitors including No Frills. The grocery giant is able to offer such cost savings by relying on a smaller store footprint, fewer chilled products and a hearty range of No Name merchandise.

Though Rossy brushed off notions that his company is a supermarket challenger, grocers aren’t off his radar.

“All retailers in Canada are realistic about the fact that everyone is everyone’s competition on any given item or category,” he said.

Rossy declined to reveal how much of the chain’s sales would overlap with Loblaw or the food category, arguing the vast variety of items Dollarama sells is its strength rather than its grocery products alone.

“What makes Dollarama Dollarama is a very wide assortment of different departments that somewhat represent the old five-and-dime local convenience store,” he said.

The breadth of Dollarama’s offerings helped carry the company to a second-quarter profit of $285.9 million, up from $245.8 million in the same quarter last year as its sales rose 7.4 per cent.

The retailer said Wednesday the profit amounted to $1.02 per diluted share for the 13-week period ended July 28, up from 86 cents per diluted share a year earlier.

The period the quarter covers includes the start of summer, when Rossy said the weather was “terrible.”

“The weather got slightly better towards the end of the summer and our sales certainly increased, but not enough to make up for the season’s horrible start,” he said.

Sales totalled $1.56 billion for the quarter, up from $1.46 billion in the same quarter last year.

Comparable store sales, a key metric for retailers, increased 4.7 per cent, while the average transaction was down2.2 per cent and traffic was up seven per cent, RBC analyst Irene Nattel pointed out.

She told investors in a note that the numbers reflect “solid demand as cautious consumers focus on core consumables and everyday essentials.”

Analysts have attributed such behaviour to interest rates that have been slow to drop and high prices of key consumer goods, which are weighing on household budgets.

To cope, many Canadians have spent more time seeking deals, trading down to more affordable brands and forgoing small luxuries they would treat themselves to in better economic times.

“When people feel squeezed, they tend to shy away from discretionary, focus on the basics,” Rossy said. “When people are feeling good about their wallet, they tend to be more lax about the basics and more willing to spend on discretionary.”

The current economic situation has drawn in not just the average Canadian looking to save a buck or two, but also wealthier consumers.

“When the entire economy is feeling slightly squeezed, we get more consumers who might not have to or want to shop at a Dollarama generally or who enjoy shopping at a Dollarama but have the luxury of not having to worry about the price in some other store that they happen to be standing in that has those goods,” Rossy said.

“Well, when times are tougher, they’ll consider the extra five minutes to go to the store next door.”

This report by The Canadian Press was first published Sept. 11, 2024.

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U.S. regulator fines TD Bank US$28M for faulty consumer reports

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TORONTO – The U.S. Consumer Financial Protection Bureau has ordered TD Bank Group to pay US$28 million for repeatedly sharing inaccurate, negative information about its customers to consumer reporting companies.

The agency says TD has to pay US$7.76 million in total to tens of thousands of victims of its illegal actions, along with a US$20 million civil penalty.

It says TD shared information that contained systemic errors about credit card and bank deposit accounts to consumer reporting companies, which can include credit reports as well as screening reports for tenants and employees and other background checks.

CFPB director Rohit Chopra says in a statement that TD threatened the consumer reports of customers with fraudulent information then “barely lifted a finger to fix it,” and that regulators will need to “focus major attention” on TD Bank to change its course.

TD says in a statement it self-identified these issues and proactively worked to improve its practices, and that it is committed to delivering on its responsibilities to its customers.

The bank also faces scrutiny in the U.S. over its anti-money laundering program where it expects to pay more than US$3 billion in monetary penalties to resolve.

This report by The Canadian Press was first published Sept. 11, 2024.

Companies in this story: (TSX:TD)

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Amazon rejects plea to stop selling taxi roof signs as cab scam spreads across Canada

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After a long day at a work event in July, Kathryn Kozody was relieved when she spotted a car with a lit-up taxi sign.

She thought it was odd when the driver told her she’d have to pay her fare with a debit card. Still, a tired Kozody hopped in the car.

“I was like, ‘Fine, it’s kind of weird, but let’s go home,'” said Kozody, who lives in Calgary.

Nothing else seemed off — until the next day when she discovered that almost $2,000 was missing from her bank account. On top of that, her debit card had someone else’s name on it.

Kozody concluded that the taxi driver was a fraudster who, during the debit card transaction, recorded her PIN, stole her card and handed her back a fake.

“I started freaking out,” she said. “It’s terrifying when they have your debit card.”

It took Kozody about two weeks to get her money back from her bank, and she’s still rattled by the experience.

The day after taking what she thought was a ride in a taxi, Kathryn Kozody of Calgary found out someone had withdrawn almost $2,000 from her bank account. (James Young/CBC News)

“It really felt like an invasion of privacy and a violation to be a victim of this scam,” she said. “I really don’t want it to happen to anybody else.”

The taxi scam isn’t new; Toronto and Montreal have been seeing it for years. But the crime is becoming more widespread.

This summer, police in Calgary, Edmonton and at least five cities in southern Ontario, including Kingston and Ottawa, posted warnings online that they had received multiple reports of the scam.

Police and the Canadian Taxi Association say the fraudsters have a helping hand: with the click of a button, they can purchase a generic — but official looking — taxi roof sign on e-commerce sites like Amazon.

Edmonton Police posted this alert on Facebook in July, warning people about an ongoing taxi scam. The city’s police department says that it received about 10 reports of the scam that month. (Edmonton Police/Facebook )

The taxi association has asked Amazon, by far Canada’s most popular online shopping site, to stop making the roof signs so easily available.

“They do have a moral responsibility to at least sell the signs to individuals that are properly licensed,” said association president Marc André Way.

However, the U.S.-based company continues to sell the product to all customers.

“These lights are legal to sell in Canada,” Amazon told CBC News in an email.

‘Eye-popping’ numbers

The taxi scam has several variations but typically ends the same way: the victim pays with a debit card, then the scammer secretly steals it and hands the victim a similar but fake card. Shortly thereafter, money disappears from the victim’s account.

Ron Hansen, deputy chief of police in Sarnia, Ont., said his department received 12 reports of the scam in July, with one victim losing $9,900.

Toronto police report that since June 2023 the department has received 919 reports of the taxi scam, totalling $1.7 million in losses.

Jessica Chin King of Toronto said after a recent cab ride, she got a suspicious activity alert from her bank. She learned $600 had been withdrawn from her account. (Craig Chivers/CBC)

The numbers are “eye-popping,” said Toronto police detective David Coffey.

“When they do get a victim, they are quick to go right into the bank accounts. They’re quick to empty them out.”

Jessica Chin King of Toronto said just 15 minutes after a recent cab ride, she got a suspicious activity alert from her bank. Turns out, $600 had been withdrawn from her account.

“I was like, ‘Wow, I can’t believe that just happened.’ I was in shock,” said Chin King, whose bank later reimbursed the cash.

She said she too was fooled by the taxi sign atop the car.

“I was in the car with somebody who wasn’t a taxi driver. Anything could have happened,” she said. “I was thankful that it was only my bank [account] that was compromised.”

Taxi light for $35 on Amazon

CBC News bought a taxi sign from Amazon for $35. It has a magnetic strip on the bottom, so it easily sticks to the top of a car.

To power the light, an attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, also known as the cigarette lighter outlet.

The taxi association says licensed taxi drivers typically get their roof signs from speciality suppliers, and they are hardwired to the car — not powered via the cigarette lighter.

“When you see that … it’s obvious that it’s not a legitimate taxi,” said Way, the association president.

Last month, Way sent Amazon a letter on behalf of the Canadian Taxi Association, asking it to stop selling the product.

“This is not a safe, practical way to distribute the trusted ‘Taxi’ signs,” he wrote.

CBC News ordered this $35 taxi sign on Amazon. The attached wire can be run through the driver’s window and plugged into the car’s auxiliary power outlet, while the lights for licensed drivers are hardwired into the vehicle. (Sophia Harris/CBC News)

But Amazon told Way — and CBC News — the signs will remain on its site, because the company isn’t breaking any rules.

“It’s going to be quite difficult, I think, for anyone to stop Amazon from selling a product that is perfectly legal to sell,” said Toronto criminal lawyer, Daniel Goldbloom. “It’s true that these taxi signs can be used to commit scams, but kitchen knives can be used to commit murder — and we don’t stop retailers from selling those.”

But Way isn’t giving up hope.

He says the taxi association also plans to ask other online retailers, such as Temu and eBay, to stop selling the taxi signs and will lobby provincial governments for legislation that regulates the sale of the product.

However, Coffey said he believes the best way to fight the taxi scam is to educate people about it.

“Never, never give another person control of your debit card,” the detective said.

Victims Chin King and Kozody also want to spread the word.

“The more people know, the less likely it is to happen again to somebody else,” Kozody said.

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