Employee assaulted at Shoppers Drug Mart in Toronto as violence against Canadian retail workers rises - CTV News Toronto | Canada News Media
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Employee assaulted at Shoppers Drug Mart in Toronto as violence against Canadian retail workers rises – CTV News Toronto

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After working at Shoppers Drug Mart in Scarborough for 32 years, Gavin Rampersaud said his life changed forever when he was tackled by a shoplifter in March 2021.

“He shoved me into the window and I went down and hit my head and I said ‘Oh my God, my neck is broken,” Rampersaud told CTV News Toronto.

Police were called and a 21-year-old man was charged with robbery, mischief and three counts of failing to comply with probation.

Rampersaud is still recovering from the assault and said he now must use a walker and take various medications to help him with the pain.

“I have three swollen vertebrae in my neck and I was recovering from throat cancer,” he said.

“I used to play sports, cricket and soccer, but I can’t play them anymore. I’m in a terrible mental state.”

The Retail Council of Canada said from 2019 to now, there has been an increase in violence and aggravated offenses of 150 to 200 per cent against front line retail staff, security personnel and customers.

Retail workers say they’re facing more abuse than ever before with more customers yelling and using foul language. There’s also been an increase in shoplifting, which has led to violent incidents where some employees are being seriously hurt.

Rui Rodrigues, executive advisor for loss prevention and risk management with the Retail Council of Canada said “the aggression is definitely higher, because people have been pent up and fed up.”

Rodrigues said abuse and violence towards retail workers worsened during the pandemic – possibly because customers could wear masks and hide their identity, but he notes, even as the masks come off, the abuse for some workers continues.

Stores like Home Depot now have signs posted warning aggressive and abusive behavior will not be tolerated.

Rodrigues said some customers may be suffering from mental health issues or drug addiction, while others are looking to shoplift items.

There have been many cases of retail violence caught on camera. In 2018, in Brampton, a woman assaulted a TIm Horton’s employee, pulling her hair and punching her face, after climbing through the drive through window. This happened after she was told she couldn’t use the washroom because it was 3:30 in the morning.

In Vancouver in Oct. 2021, a woman threw hot coffee at a Tim Horton’s employee after allegedly yelling racial slurs.

In Nov. 2020, a British Columbian Walmart employee was attacked due to a dispute with another man while trying to enforce B.C.’s mandatory mask policy.

Also in B.C., in Oct. 2021, a man entered a Telus store in Nanaimo with a carton of eggs and began throwing them at employees, saying he was concerned about 5G technology.

“There’s also an increase of weapons, some guns, bear spray, knives and machetes. We are seeing an unprecedented amount of violent offenses against front line workers” said Rodrigues.

The Retail Council of Canada said it’ss currently speaking with governments across the country about the role the justice system plays in curbing retail security incidents and in treating them seriously when they do occur.

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Toronto FC promises change at the club after missing out on the playoffs yet again

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TORONTO – MLSE president and CEO Keith Pelley and Toronto FC’s top officials have promised change at the ailing MLS club, which is sitting out the playoffs for the fourth straight season.

Pelley says while the franchise’s entire organizational structure is under review, it is going to take some time to find the right answers.

Coach John Herdman says he is looking for young, athletic and durable talent to help turn around a club which he said started the season strongly but finished weakly.

Toronto (11-19-4) was eliminated from playoff contention in a 1-0 loss Oct. 5 to visiting Inter Miami. It will watch the regular season finale from the sidelines, with a bye the final weekend.

Toronto has not made the playoffs since 2020, when it exited at the first hurdle in an upset loss to expansion Nashville. Its regular-season record since then is 30-75-21, with coaches Chris Armas and Bob Bradley fired along the way.

This report by The Canadian Press was first published Oct. 17, 2024

The Canadian Press. All rights reserved.



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Ticats, Stampeders look to cap 2024 CFL season on a strong note

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HAMILTON – There’ll be no playoff games this year for the Hamilton Tiger-Cats but head coach Scott Milanovich feels the club can get a head start on changing that narrative in 2025.

Hamilton hosts Calgary on Friday night in a battle between two non-playoff teams. The Ticats will finish fourth in the East Division while the Stampeders remain fifth in the West, three points behind idle Edmonton with two regular-season games remaining.

“There’s momentum that can be built at the end of the season,” said Milanovich, who’s completing his first season as Hamilton’s head coach/offensive coordinator. “I’ve been part of situations where momentum was built and then the following season it took off.

“What I don’t want to have happen is have a lull where you lose what we’ve kind of started building over the last six weeks. I want to take that into the off-season and training camp.”

Hamilton (6-10) played itself back into playoff contention with four straight victories before suffering a 31-10 home loss to Winnipeg on Oct. 4. The Toronto Argonauts (9-7) eliminated the Ticats from post-season contention with a 14-11 road win over the Blue Bombers last Friday.

For some coaches, that would present an opportunity to audition new players under game conditions. But Milanovich said his priority is to field the best team possible in order to secure the victory, although he did leave the door open to getting backup quarterback Taylor Powell some reps down the stretch.

“He may not play, I’m not making any promises,” Milanovich said. “But other than him we’re playing the best guys available.”

With that in mind, rookie Greg Bell will start at running back ahead of veteran James Butler, who’ll come off the roster. Cornerback Jamal Peters (neck) is out while defensive lineman Nick Usher (ankle) returns.

For Calgary (4-11-1), receiver Cam Echols (head) comes into the lineup while receiver Cam Tucker (hamstring) goes off.

Hamilton starter Bo Levi Mitchell will get a second shot at earning his first win over his former team. Mitchell, who spent his first 10 CFL seasons with Calgary before joining the Ticats in 2023, completed 27-of-38 passes for 300 yards with a TD and interception in a 32-24 season-opening road loss to the Stampeders on June 7.

Mitchell leads the CFL in passing yards (4,576), touchdowns (26) and interceptions (16). The 34-year-old Texan, a two-time Grey Cup champion and twice the league’s outstanding player, is closing in on his third 5,000-yard passing campaign.

The contest is Hamilton’s last this season at Tim Hortons Field, where it is 3-5. But the Ticats have won three of their last four home games against Calgary.

Life on the road has been miserable for the Stampeders, who’re 0-7 this season away from McMahon Stadium. In fact, they’re just 1-12 in their last 13 games away from home.

Having said that, though, Calgary is looking for its first season sweep of Hamilton since 2018.

“We’re trying to win, that’s the first priority and will always be,” Dave Dickenson, Calgary’s head coach/GM, told reporters in the Alberta city this week. “We’ll probably rotate more, for sure we will … but we still expect the same performance and the same execution no matter who plays.”

American Matt Shiltz will start at quarterback for Calgary. He was 18-of-33 passing for 215 yards with a TD an interception in the Stamps’ 23-18 home loss to Edmonton (6-11) last week while rushing five times for 64 yards.

Shiltz spent two seasons in Hamilton (2022-23) before joining the Stampeders in free agency.

“I think he did some good things for us (versus Edmonton),” Dickenson said of Shiltz. “He’s going up against his former team and probably has some familiarity there but different coaches.

“Hopefully he feels good with how our offence is structured and can make plays.”

Calgary is riding an eight-game winless streak (0-7-1) and sports a 2-4-1 record against East Division teams. Hamilton is 2-7 versus the West Division.

Both teams will finish their season on the road. Hamilton travels to Ottawa on Oct. 25 while Calgary visits Saskatchewan the following night.

This report by The Canadian Press was first published Oct. 17, 2024.

The Canadian Press. All rights reserved.



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Raptors point guard Quickley questionable ahead of final pre-season game vs. Nets

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TORONTO – Immanuel Quickley is questionable for the Toronto Raptors final pre-season game.

The guard has missed Toronto’s first four tune-up games with a sprained thumb.

Raptors head coach Darko Rajakovic says that Quickley has been cleared for all practice and team activities but that the team would be cautious about putting him into an actual game.

Toronto visits the Brooklyn Nets on Friday to close out its pre-season, then hosts the Cleveland Cavaliers on Wednesday in its home opener.

Quickley moved over to point guard after the Raptors acquired him on Dec. 30 in a trade with the New York Knicks.

He averaged 18.6 points, 6.8 assists and 4.8 rebounds in 38 games for Toronto in that new role last season.

This report by The Canadian Press was first published Oct. 17, 2024.

The Canadian Press. All rights reserved.



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